Riverview Health Services, Inc.
722 Reynolds Avenue
Kansas City KS 66101
Mission Statement
The mission of Riverview Health Services is to facilitate access to healthcare services and provide health literacy services for individuals who are indigent, uninsured or underinsured.
Leadership
CEO/Executive Director Mrs. Karole Bradford
Board Chair Ms. Heather Ehlert
Board Chair Company Affiliation Jeffrey Byrne and Associates
History and Background
Year of Incorporation 1990
Former Names
Riverview Community Services, Inc.
St. Luke's Ministries
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement The mission of Riverview Health Services is to facilitate access to healthcare services and provide health literacy services for individuals who are indigent, uninsured or underinsured.
Background Statement
Riverview Health Services was founded in 1989 to provide transitional housing and provided life skills classes to homeless clients. In 2002, Riverview began a Parish Nurse Access to Health Services project which ultimately redefined our mission and work to meet a tremendous need in our community.  Riverview provided health needs assessments, prescription medication assistance and enrollment in pharmaceutical patient assistance programs, glucose meters and strips and other medical supplies. In 2007 Riverview began our Health Literacy Project to provide culturally appropriate health education. Our diabetes education program was initiated in 2009 with  a diabetes curriculum that was revised and expanded to other agencies in 2010. 
Impact Statement

In 2016 Riverview Health Services’ Patient Advocacy program connected 1,307 people to life-saving medications, supplies and patient navigation services. Our Health Literacy program helped 438 people gain real-word tools to improve or prevent chronic conditions.

Riverview collaborated with community partners, including clinics, hospitals, emergency services providers to bring these crucial health services to 69 zip codes in and beyond the Kansas City Metro area.

Goals for 2017/2018 include:

  • Riverview Health Services will continue to provide patient advocacy services, supporting 1,500 unduplicated clients with medication, health navigation and medical supply needs.
  • Riverview Health Services will expand Healthy Habits for Life, a diabetes prevention effort within our Health Literacy program, to include at least three year-long lifestyle change groups, serving at least 60 prediabetic people.
  • Riverview’s bilingual diabetes group classes will serve over 150 people, and will demonstrate an 80% success rate in helping people with diabetes identify and implement new healthy habits.
  • Riverview’s in-clinic diabetes education will help 240 people learn more about their condition; this integrated program with improve the patient health outcomes at participating clinics.
  • Riverview will conduct a data and process analysis to identify key performance metrics and enable necessary data capture. Process should be completed by second quarter 2018.

Needs Statement

Riverview serves vulnerable working people and uninsured/underinsured families in one of the poorest and sickest counties in Kansas. Our needs include:

 

  • Financial Support for our services, including skilled bilingual patient advocates, Certified Diabetes Educators, purchase of prescription vouchers and bulk purchase of medical supplies at a discount rate.
  • Medical supplies including basic baby aspirin, first-aid supplies, over-the-counter medications, adult nutrition supplements and adult incontinence supplies.
  • Skilled volunteer support for marketing and communications, in-office volunteers with a medical background and/or who are bilingual, to assist with programs and special projects and in-office clerical volunteers.
Service Categories
Health Support
Human Services
Public Health
Areas of Service
MO
KS
KS - Wyandotte County
KS - Johnson County
KS - Wyandotte County Urban Core
CEO/Executive Director/Board Chair Statement
In 2016, Riverview Health Services saw great growth and opportunity to serve.
With our partners, Riverview has seen the tremendous changes and challenges our community faces in providing health care to all our neighbors, regardless of insurance status or ability to pay.
In 2016, Riverview’s leadership invested in building partnerships to address those changes and challenges. Through our partnerships with safety-net clinics, universities, hospitals and pharmacies, Riverview magnifies our impact well beyond our financial resources. Through your help, in 2016 Riverview changed 1,745 people’s lives for the better. Thank you to our community partners, funders, and all champions of Riverview’s mission.
This has positioned Riverview, in 2017, to look ahead; to recognize emerging health needs in our community, and to begin to meet those needs. Looking forward, Riverview’s Board of Directors is prepared for agency growth; as community data indicate more need for diabetes and chronic disease services, Riverview will be there. As changes in the health safety-net means that clinics and health providers require greater partnerships, Riverview will continue to be the safety-net to the safety-net clinics.
Programs
Description

Patient Advocates help clients find answers to their health needs. Advocates help clients find medical, mental health and social services. Riverview provides connections to safety-net providers for clients who have lost insurance coverage or are referred from area hospitals and emergency rooms. Riverview works with clients to conduct assessments; determine eligibility for insurance and programs; arrange for entry into the safety net system.

Advocates navigate several pharmaceutical and medical supply programs so that clients can get the medications and supplies they need. Clients are enrolled in pharmaceutical company medication assistance programs for long term medication needs. Medical supplies and over the counter medications are also provided. Short-term medication assistance is provided for critical needs.

Program Budget $400,000.00
Category Health Care, General/Other Pharmaceuticals
Population Served At-Risk Populations, Adults, Children and Youth (0 - 19 years)
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success

People needing access to medication or medical supplies will achieve that access.

  • 100% of clients needing assistance will receive health navigation to determine third-party eligibility for medication assistance. 
  • 100% of eligible clients will be enrolled in applicable indigent care programs. 
  • 85% of ineligible clients will receive assistance accessing free or reduced-cost medications through other sources. 
  • 85% of clients needing medical supplies will receive free or low-cost supplies.
Long-Term Success

Riverview builds a healthier community by helping vulnerable workers, low-income families and other uninsured and under-insured people live healthier lives. Our work reduces population health disparities by improving access to medical care, working with safety-net providers to improve chronic disease management through patient access to health supports, and better health outcomes for low-income, uninsured or underinsured individuals.

Program Success Monitored By

Riverview uses DataNet Solutions MedServices electronic medical records data base to track clients and client needs, demographic and service delivery information.

Examples of Program Success

In 2016, 1307 people received life-saving prescription medication and medical supplies through Riverview Health Services.

One of these people served, “Billy”, spent many years homeless. He now receives medications for his mental health conditions through Riverview; as a result, he has been able to maintain stable housing. As he told Sandy Sloan, his Patient Advocate; “I was on the street once and I’m not doing it again. The things I’ve done - the way I was - I’m not going back. Today, thank God, I’m happy. I have a home, I’m good, and I’m trying.”

Description

Riverview Health Services’ Health Literacy Services helps people understand their health conditions and gain the real-world knowledge and strategies to live healthier lives.

Riverview provides individualized diabetes education at safety-net clinics for people who are struggling to achieve good health outcomes. Bilingual Certified Diabetes Educators work within clinics to provide culturally appropriate, medically accurate education.

Riverview provides bilingual group education at Riverview and at a collaborating clinic. This program uses peer support and in-depth conversations that follow a six-week curriculum to improve diabetes self-management for participants and their families.

Health Habits for Life is an intensive, year-long lifestyle change program to prevent diabetes and reverse prediabetes. This program uses a CDC-recognized curriculum and certified lifestyle coach to help participants gain healthy habits, build peer support, and lose weight.

Program Budget $180,000.00
Category Health Care, General/Other Patient Education
Population Served Adults, Hispanic, Latino Heritage, Children and Youth (0 - 19 years)
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success 80% of clients provided with education and skills needed for diabetes self-management will make changes in their behavior to improve their diabetes and other health care conditions.
Long-Term Success

Riverview’s health education programs will improve patient health outcomes using evidence-based clinical best practices and CDC-recognized programming to increase patients’ knowledge and understanding of diabetes and self-management, improve patient empowerment to make lifestyle changes, and improve patient adherence to prescribed treatment. Patients participating in the program will ultimately experience an improvement in quality of life. 

Program Success Monitored By
Riverview uses DataNet Solutions MedServices electronic medical records data base to track clients and client needs, demographic and service delivery information. Health education classes track learning through pre- and post-tests. Healthy Habits for Life tracks health changes through weight loss data.
Examples of Program Success

In 2016, 438 clients received diabetes education. 70% recorded positive outcomes. The positive outcomes included weight loss, improved diet, increased activity, and stabilized blood sugars. These lifestyle changes often result in fewer trips to the emergency room, doctor’s office and better quality of life. The most prevalent behavior change is improved monitoring of blood glucose levels and improved glucose levels resulting in improved control of diabetes. The second most prevalent change is improved meal planning, followed by improved activity.

CEO Comments
The Medication and Medical Supplies Access program began in 2002.  Compassionate, non-judgmental care has been instrumental in improving the health of many in Wyandotte County and the Greater Kansas City area. With the addition of  bi-lingual advocates in 2005 and the addition of a bi-lingual community health worker in 2008, our Hispanic population has increased to 35% of our clients. In 2007 Riverview began to focus on the health literacy needs of clients. Bi-lingual diabetes classes and individualized education are available. Classes are offered  weekly.
 
Through individualized diabetes education staff assist clients to make behavior changes and assist in adjusting their treatment plan to improve health outcomes.  The health educators provided basic diabetes education to promotora and health navigators at El Centro in 2010.
 
In 2013, Riverview expanded and integrated its services by out stationing diabetes educators at safety net clinics.  Patients at those clinics now receive diabetes education and support at their medical homes. 

Bilingual diabetes classes and individualized education are available onsite and through collaborating clinics. Classes are offered weekly in both English and Spanish at Riverview’s offices. Through individualized diabetes education, Riverview helps clients make behavior changes to improve health outcomes. 

Executive Director/CEO
Executive Director Mrs. Karole Bradford
Term Start May 2016
Experience
Karole Bradford has a Bachelor of Arts in Political Science from Wichita State University and over two decades of experience in nonprofit leadership.
 
Prior to joining Riverview Health Services, Ms. Bradford served for over six years as Development Director of Saint Vincent and Duchesne Clinics, where she led all aspects of fundraising including creating programs for major giving and planned gifts. Ms. Bradford has also served as Program Director for Inter-Faith Ministries in Wichita, Kansas, where she formed her commitment to anti-poverty work in leading anti-hunger, economic justice and advocacy programs. 
Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Mr. Dennis Boody MSWJune 2012 - June 2016
Ms. Rose Tiszka APRN, CDE 2002 - 2012
Senior Staff
Title
Experience/Biography Adriana has completed her Bachelor's degree in Social Work . She is currently enrolled in nursing school. She is bi-lingual and has previously worked at the Center for Help as an advocate. She has also started and worked at other faith-based organizations.
Staff
Paid Full-Time Staff 1
Paid Part-Time Staff 6
Volunteers 12
Paid Contractors 3
Retention Rate 83%
Staff Diversity (Ethnicity)
African American/Black 42
Caucasian 16
Hispanic/Latino 42
Staff Diversity (Gender)
Female 84
Male 16
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
Riverview works closely with the safety-net clinics in Wyandotte County, including Swope Health-Wyandotte and West, Southwest Boulevard Family Health Care, Silver City Health Center and JayDoc Clinic. 
Government Licenses
Is your organization licensed by the government? No
Board Chair
Board Chair Ms. Heather Ehlert
Company Affiliation Jeffrey Byrne and Associates
Term Jan 2015 to Jan 2018
Email hehlert@fundraisingjba.com
Board Members
NameAffiliation
Rev. Rick Behrens Grandview Park Presbyterian Church
Ms. Heather Ehlert
Dr. Edward Ellerbeck MD, MPHEx-Officio
Ms. Cielo Fernandez-Ortega El Centro
Mr. Tom Finnell RPhRetired
Mr. Mike Jackson Redwood Technology Solutions, Inc.
Mr. Fredrick Manasseh PharmD, MBA
Rev. Michael N May St. Luke's Lutheran Church/ ED of KCK Police and Fire Chaplains Association
MS. Lucinda Noches Talbert MPA
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 6
Hispanic/Latino 1
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 6
Female 3
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 85%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 6
Standing Committees
Community Outreach / Community Relations
Administration
Financials
Fiscal Year Start Jan 01, 2017
Fiscal Year End Dec 31, 2017
Projected Revenue $413,484
Projected Expenses $413,484
Foundation Comments
  • FY 2015, 2014, 2013: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line item  may include contributions from individuals.
Detailed Financials
 
Expense Allocation
Fiscal Year201520142013
Program Expense$334,280$303,322$311,087
Administration Expense$54,251$52,186$41,860
Fundraising Expense$26,393$26,465$17,186
Payments to Affiliates------
Total Revenue/Total Expenses1.051.401.22
Program Expense/Total Expenses81%79%84%
Fundraising Expense/Contributed Revenue7%5%5%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$414,282$400,522$225,216
Current Assets$374,500$357,145$178,245
Long-Term Liabilities$576$615$946
Current Liabilities$21,053$28,605$7,047
Total Net Assets$392,653$371,302$217,223
Short-Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities17.7912.4925.29
Long-Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountHealthcare Foundation of Greater Kansas City $185,000 -- --
Second Highest Funding Source & Dollar AmountWyandotte Health Foundation $55,000 -- --
Third Highest Funding Source & Dollar AmountUnited Way of Wyandotte County $42,000 -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Name Riverview Health Services, Inc.
Address 722 Reynolds Avenue
Kansas City, KS 66101
Primary Phone (913) 371-7070
CEO/Executive Director Mrs. Karole Bradford
Board Chair Ms. Heather Ehlert
Board Chair Company Affiliation Jeffrey Byrne and Associates
Year of Incorporation 1990
Former Names
Riverview Community Services, Inc.
St. Luke's Ministries