Swope Health Services
3801 Blue Parkway
Kansas City MO 64130
Web and Phone Contact
Telephone (816) 923-5800
Mission Statement

Swope Health Services improves the health and wellness of the community by delivering accessible, quality, comprehensive patient care.

Leadership
CEO/Executive Director Mr. David Barber
Board Chair Dr. Harry E Wilkins
Board Chair Company Affiliation Quincy Medical Group
History and Background
Year of Incorporation 1969
Former Names
Swope Parkway Health Center
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement

Swope Health Services improves the health and wellness of the community by delivering accessible, quality, comprehensive patient care.

Background Statement Swope Health Services was originally named Model Cities Health Corporation (MCHC) in recognition of its source of seed money - the Johnson Administration's Model Cities program. In 1969, MCHC opened a clinic in the basement of Metropolitan Baptist Church. E. Frank Ellis, Chairman, and his dedicated board saw the need to provide primary health services to those who fell through the cracks of the health care system - the working poor. That first year, with a budget of $100,000 and 20 employees, 2,000 patients were served. Staff understood that both symptoms and causes would have to be addressed by determining what was going on in individuals  homes and neighborhoods - if they hoped to ever break the cycles of poverty and abuse that carry on from one generation to the next. That is how Swope Health Services' holistic approach to health was conceived - embracing the total health and well-being of the individuals they served. In 1980, a comprehensive mental health center was added so that the behavioral health issues that impacted the lives of the high-risk population the Health Center served could be addressed. Today, primary care and community mental health are housed under one roof at Swope Health Central and the preventive, holistic model that distinguishes Swope has blossomed into many new programs and outreach services designed to meet patients' needs identified in the communities surrounding all our clinic locations.
Impact Statement
Swope Health Services (SHS) continues to significantly expand primary care medical, dental and behavioral health services for low-income and uninsured individuals in the Kansas City metropolitan area.
  1. In 2016, SHS opened Swope Health Services – Hickman Mills in Kansas City, MO. This brought affordable primary care services to low-income residents of southern Jackson County, where no other primary care clinics with a medical discount program operate. In 2017, SHS opened an additional primary care clinic, Swope Health Services – Maple Woods, in collaboration with Tri-County Mental Health Services to bring appropriate and timely medical care to mental health consumers. Swope Health Services – Maple Woods is located in the Northland Human Services Building.
  2. SHS provides numerous health fairs and community engagement events to create opportunities for community members to increase their awareness of health and wellness. A recent example is the pediatric Back to School Health Fair, where over 600 school-age children accessed dental, vision and hearing screenings along with backpacks filled with school supplies.
  3. SHS has a robust Outreach and Enrollment department that makes weekly appearances at health fairs, schools, community events, churches etc. to encourage individuals to take advantage of SHS’ insurance enrollment services. In 2016, over 4300 individuals received information on how to enroll in public and private insurance options from the Outreach and Enrollment team.
SHS will continue to focus on customer satisfaction and providing quality physical and behavioral health care.
Needs Statement
  1. Support for dental care. With very few dentists who accept Medicaid in the area, about 30% of Missouri children who are Medicaid eligible receive dental care. Dental care for older adults is also a huge need. SHS operates four, fulltime dental clinics in the metro area. In addition, dental services are provided to Head Start programs on both sides of the Missouri/Kansas state line and homeless shelters using SHS’ portable dental equipment.
  2. SHS is actively pursuing funding to support its Mobile Medical Unit (MMU). This vehicle currently provides primary care services to approximately 800 homeless persons who have no other source of care than hospital emergency departments. SHS is looking to expand the MMU’s schedule of sites to bring vital primary care services to both homeless and non-homeless residents of Kansas City who experience significant challenges in accessing primary health care.
  3. SHS strives to meet the needs of patients with chronic diseases such as diabetes and hypertension. SHS’ chronic disease management and education program provides resources, reminders and tailored education to encourage patients to take a more active role in their health care. But, our patients experience numerous challenges in managing their conditions due to financial disadvantage. Funding is always needed to help needy patients access glucometers, test strips, blood pressure cuffs, prescription medications and pill organizers to help manage their conditions at home.
Service Categories
Community Health Systems
Community Mental Health Centers
Areas of Service
KS
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
KS - Wyandotte County Urban Core
MO - Cass County
CEO/Executive Director/Board Chair Statement Swope Health Services (SHS) has been refining its integrated, preventive model of health care for more than 47 years. Through this model, we provide primary, dental, behavioral and vision care. We also provide necessary ancillary services such as laboratory, radiology, pharmacy and optical. However, our vision has been, and continues to be, one of patient education and empowerment in concert with these health care services, actualized by programs such as smoking cessation, free community exercise classes, parenting classes, breast-feeding instruction, nutrition classes, anger management, and culturally, age-sensitive substance abuse prevention classes. SHS providers are committed to educating patients with chronic illnesses about all lifestyle and environmental factors that impact their condition, and empowering them to successfully monitor and manage their disease. Everyday, we strive to achieve our vision of self-empowered, healthy people in healthy communities. We’re proud of our dedicated staff of healthcare professionals and we’re grateful to all who provide our organization much-needed support.
Programs
Description Ten Primary Care clinic sites: Swope Health Central, Swope Health Northland, Swope Health West, Swope Health Wyandotte, Swope Health Independence, Swope Health East (Independence), Swope Health South, Swope Health Hickman Mills, Swope Health Belton and Swope Health Maple Woods. We also operate a Mobile Medical Unit that provides primary care services throughout the metropolitan area to those who cannot come into a clinic.
Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served At-Risk Populations, Children and Youth (0 - 19 years), Adults
Short-Term Success Better management of chronic health conditions, higher numbers of adults and children receiving immunizations, lower incidences of obesity and asthma in children and adults.
Long-Term Success
To improve our patient community's skills in successful chronic disease self-management and reduce hospitalizations and years of life lost due to  chronic diseases.
Program Success Monitored By This is the ongoing, core work of Swope Health Services. Nearly 40,000 patients in the bi-state area rely on our clinics for their daily health care needs. Patients seen in our clinics for primary preventive care and urgent care are less likely to use local hospital emergency rooms.
Examples of Program Success As a primary provider of physical, dental and behavioral health services for the underserved and uninsured people in the Greater Kansas City community, success is measured daily by the positive impact our providers have on the people we serve. We employ many means by which we measure the effectiveness of our services.  As an accredited organization, we adhere to many standards for quality care including regularly reporting to government agencies. Due to these high standards and expectations, SHS sees highly positive outcomes.  
Description 4 Dental Sites at Swope Health Central, Swope Health Northland, Swope Health Wyandotte and Swope Health Independence.
Category Health Care, General/Other Dental Health Care
Population Served At-Risk Populations, Children and Youth (0 - 19 years), Adults
Short-Term Success Increased utilization of the preventive dental services offered. This includes provision of fluoride varnishes throughout the system, regular oral health evaluations and cleanings, and early treatment of oral diseases.
Long-Term Success Better oral health outcomes for children and adults among the population served. Less periodontal disease and oral caries in adults and children.
Program Success Monitored By This is an ongoing, core service provided by Swope Health Services. We provide full dental services at our Swope Central, Swope North and Swope Independence clinics in Missouri, and at our Swope Wyandotte Dental clinic in Kansas.
Examples of Program Success Persuading parents that preventive care for their children will help their children avoid urgent dental care in the future is a key accomplishment for our providers. We are also working to make sure pregnant patients are accessing dental care services, because we are aware that periodontal disease can be linked to low birth-weight, pre-term babies.
Description Provide increased access to health care services for homeless individuals. The program provides aggressive outreach services to places where the homeless congregate. Provide health education, counseling and independent living skills. HIV/AIDS patients receive access to health care and health education.
Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served Homeless, Adults, Children and Youth (0 - 19 years)
Short-Term Success Utilization of the long term services, which include walk-in clinics five days a week at Swope Health Central, and services are also provided five days a week at eight outreach sites. Helping homeless individuals stay healthy aids them in gaining and keeping employment. Many of the individuals and families are living in transitional housing and do not qualify for other assistance.
Long-Term Success Continuing to provide access to prescription assistance, improve overall health status, and to provide integrated health and social services for homeless individuals. In providing health screening, primary and mental health services, drug and alcohol support services, and case management services, Swope Health Services partners with the participants of this program as we work together to overcome homelessness.
Program Success Monitored By Three databases are utilized to track and monitor the number of unduplicated clients served by each funding source and the number of visits for prescription assistance under each funding source. The overall goal is to provide access to health services and to improve the health of homeless individuals in order to help them become stabilized so that they are better positioned to secure employment and housing.
Examples of Program Success SHS works with numerous community organizations to provide an overall safety net for homeless individuals and families. These sites include homeless shelters, soup kitchens, drop-in centers and transitional shelters. SHS is the largest health care provider for homeless individuals and families in the metropolitan area. Over the years, SHS has provided assistance for thousands as they struggle to move forward to a life of independence and health.
Description Comprehensive Behavioral Health Services including a wide range of mental health and substance abuse prevention and treatment programs and promotion of emotional wellness.
Category Mental Health, Substance Abuse Programs, General/other Outpatient Substance Abuse Treatment
Population Served At-Risk Populations, Adults,
Short-Term Success Maintaining overall health and stability for individuals that experience chronic mental illness is a priority within this work, as is working with families affected by issues surrounding addiction.
Long-Term Success Behavioral health services provided by Swope Health Services include adult and children outpatient treatment for mental health services, drug and alcohol outpatient and inpatient treatment, and community programs that serve people in schools and homes. SHS also works with local governments and other community organizations to help address mental health needs of individuals who are chronically mentally ill or require services for addictions.
Program Success Monitored By As a designated Community Mental Health Center, this work is the ongoing, core work of this organization. SHS is one of few Federally Qualified Community Health Centers that is also a designated Community Mental Health Center. This allows for a uniquely holistic approach to our patients' overall health care needs.
Examples of Program Success This work has grown to represent almost fifty percent of the services provided by SHS. Different programs within this area employ differing data gathering and outcomes measurements.
CEO Comments Swope Health Services (SHS) has been refining its integrated, preventive model of health care for more than 47 years. Through this model, we provide primary, dental, behavioral and vision care. We also provide necessary ancillary services such as laboratory, radiology, pharmacy and optical. However, our vision has been, and continues to be, one of patient education and empowerment in concert with these health care services, actualized by programs such as smoking cessation, free community exercise classes, parenting classes, breast-feeding instruction, nutrition classes, anger management, and culturally, age-sensitive substance abuse prevention classes. SHS providers are committed to educating patients with chronic illnesses about all lifestyle and environmental factors that impact their condition, and empowering them to successfully monitor and manage their disease. Everyday, we strive to achieve our vision of self-empowered, healthy people in healthy communities. We’re proud of our dedicated staff of healthcare professionals and we’re grateful to all who provide our organization much-needed support.
Executive Director/CEO
Executive Director Mr. David Barber
Term Start Jan 2012
Experience

Mr. David Barber served as Director of Audit Services for Swope Community Enterprises from 2007 through 2009. In 2009 Barber transitioned to Swope Health Services (SHS) where he served as Director of Technology and was later Interim President and CEO until September of 2012 when he became President and CEO.  He provides day to day leadership and direction to all SHS clinics, ensuring expected financial and operational outcomes. He brings to this role more than three decades of leadership experience, including information technology, audit and financial management. As the Director of IT, Barber managed the implementation of major improvements to the technical infrastructure, which included modernizing the critical hardware platforms, overhauling the local area network, and replacing nearly all end user equipment such as personal computers and laptops. He also led the effort to deploy electronic medical records software to SHS ambulatory practices, after an extensive effort to select and implement a new practice management application across all service points.

Before coming to Swope in 2007, Dave completed audit assignments at Sprint Corporation and Payless Shoe Source. Prior to these assignments, he rose to the rank of Lieutenant Colonel in the U.S. Marine Corps, retiring in July of 2000 with more than 23 years of financial management experience. He graduated from Berea College in Berea, Kentucky with a degree in Business Administration and later earned a Masters Degree in Business Administration from Rockhurst University in Kansas City, Missouri.

Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Mr. Barrett Hatches Jan 2004 - 2008
Ms. Verneda Bachus Robinson Nov 2008 - Dec 2011
Senior Staff
Title Chief Excutive Officer
Title Chief Financial Officer
Title Chief Medical Officer
Staff
Paid Full-Time Staff 460
Paid Part-Time Staff 18
Volunteers 3
Paid Contractors 8
Retention Rate 80%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
SHS collaborates with numerous organizations to expand our reach into the community and build lasting business partnerships. SHS has a strong relationship with Truman Medical Center as they are the primary referral resource for all medical specialty care and hospitalizations. SHS collaborates with ACA enrollment organizations such as CoverKC, CoverMO, Enroll Wyandotte,  KC Care clinic, MARC, Community Health Council of Wyandotte County, Samuel U Rodgers, Legal Aid of Western Missouri, United Way, CMS (Centers for Medicaid and Medicare services) and HHS (Health and Human Services).
External Assessment and Accreditations
Assessment/AccreditationYear
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation2014
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation2015
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Behavioral Health Care Accreditation2015
Awards
Award/RecognitionOrganizationYear
TOTS Immunzation 100% AwardMissouri Primary Care Association2006
Beautification and Insitution AwardSouthtown Council2010
Quality AwardMissouri Primary Care Association2013
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments

SHS is supported by strong person­nel as well as financial, information and clinical systems. The President/CEO has the authority, responsibility and skills necessary to carry out the following responsibilities: communicate with the Board and Senior Leadership Team, operationalize board policies; manage personnel and systems; allocate resources and operate within available resources; identify and resolve problems; interact with the community, pro­viders and payers in the marketplace; respond to opportunities; and plan for future events. The President/CEO has delegated, as appropriate, critical business functions to key members of the Senior Leadership Team (SLT). The composition of the SHS SLT is as follows: Chief Medical Officer, Vice President of Finance, Vice President of Human Resources, Director of Dental Services, Vice President of Behavioral Health, Vice President of Support Services/Chief Information Officer (CIO), Vice President of Patient Services, Chief Compliance Officer and Legal Counsel and Support Services.

Board Chair
Board Chair Dr. Harry E Wilkins
Company Affiliation Quincy Medical Group
Term Mar 2016 to Dec 2019
Board Members
NameAffiliation
Linda Adkinson PhDAcademic Health
Jim Boyd Midwest Transport Network
Jack Cannon ViSaRes Corporation
Cielo Fernandez El Centro
Tresia Franklin Hallmark
Ellen Junger Hallmark
David Lisbon MDUniversity of Kansas Medical Center
Jack McCanna Children International
Maurice Oelklaus Cerner Corporation
E. Wynn Presson Community Volunteer
Liz Preston Kansas City Rescue Mission
Yolanda Sims Kansas Medical Mutual Insurance
Dana Tipton-Cutler Attorney, James W. Tippin
David Whalen Ameriprise Financial
Harry E. Wilkins III M.D.Quincy Medical Group
Board Demographics - Ethnicity
African American/Black 6
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 1
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 8
Female 7
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 85%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 50%
Percentage Making In-Kind Contributions 0%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 13
Standing Committees
Executive
Finance
Strategic Planning / Strategic Direction
CEO Comments

SHS has been successfully governed, since September 1969, by a strong, dedicated and independent Board of Directors in compliance with section 330 of the Public Health Services Act as amended. The Board, as such, operates with approved bylaws and Articles of Incorporation with authority to discharge all duties and responsibilities required by federal as well as state and local laws, rules and regulations. SHS’ governing requirements and standards have been continuously reviewed by regulatory (e.g., The Joint Commission) and federal agencies (e.g., HRSA) over its 48 years of existence and its governance and governance structure has been determined to be sound and visionary in providing the required oversight for an organization of this size and complexity.

Financials
Fiscal Year Start Jan 01, 2017
Fiscal Year End Dec 31, 2017
Projected Revenue $49,449,223
Projected Expenses $49,435,876
IRS Letter of Exemption
Foundation Comments
  • FY 2015, 2014: Financial data reported using the IRS Form 990.
  • FY 2013: Financial data reported using the organization's audited financial statements.  Used Swope Health Services breakdown provided in consolidated audit.  
  • Foundation/corporate revenue line item includes individual contributions and government grant revenue. 
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$1,998,685$2,721,213$14,002,180
Government Contributions$12,892,987$12,762,496$0
Federal----$0
State----$0
Local----$0
Unspecified$12,892,987$12,762,496$0
Individual Contributions----$0
$0$0$0
$32,004,863$30,913,962$27,672,828
Investment Income, Net of Losses$713,383$649,313$0
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$0$347,199$0
Other$192,753$297,884$1,041,510
Expense Allocation
Fiscal Year201520142013
Program Expense$40,313,339$38,592,079$38,225,982
Administration Expense$5,977,255$6,798,608$5,809,097
Fundraising Expense$0$0$0
Payments to Affiliates----$0
Total Revenue/Total Expenses1.051.060.97
Program Expense/Total Expenses87%85%87%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$46,076,244$46,942,467$48,097,923
Current Assets$8,441,576$8,833,920$32,424,211
Long-Term Liabilities$166,498$257,809$615,030
Current Liabilities$3,741,765$4,951,953$6,202,570
Total Net Assets$42,167,981$41,732,705$41,280,323
Short-Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities2.261.785.23
Long-Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%1%1%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar Amount -- --DHHS Health Resources and Services Administration $7,347,368
Second Highest Funding Source & Dollar Amount -- --Missouri Department of Mental Health Point of Service $3,339,035
Third Highest Funding Source & Dollar Amount -- --City of Kansas City, Missouri Health Department Health Levy $1,427,378
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

Swope Health Services' Finance department has staff in place with over 100 years of experience in Community Health Center settings. This includes a total of 16 staff members with responsibility for general ledger, accounts payable, data processing, billing and collection, budgeting and planning, business analysis and internal and external reporting. The Finance Management staff includes three CPA and two MBAs/CPAs. From an organizational structure standpoint, the department is headed by a CFO, who is supported by a Finance Director and an Accounting Director. The CFO reports to the President/CEO. From a technology standpoint, we use Lawson system as our main accounting system. Lawson is an ERP (Enterprise Resource Planning) system and allows us the use of full range of capability to capture and report for all revenue and expense categories. Based on the size and nature of our operations, we believe that we have adequate staff and technology to manage all finance and accounting functions.

Organization Name Swope Health Services
Address 3801 Blue Parkway
Kansas City, MO 64130
Primary Phone (816) 923-5800
Contact Email mkeller@swopehealth.org
CEO/Executive Director Mr. David Barber
Board Chair Dr. Harry E Wilkins
Board Chair Company Affiliation Quincy Medical Group
Year of Incorporation 1969
Former Names
Swope Parkway Health Center