Hillcrest Platte County
5609 N. Northwood
Kansas City MO 64151
Web and Phone Contact
Telephone (816) 8387442
Fax 816- 4428023
Mission Statement
Hillcrest Platte County is a Christian, non-profit organization that offers housing and supportive services for working adults and families who are homeless or insecurely housed to provide life-long independence.
CEO/Executive Director Ms. Donice L Mahan
Board Chair Ms. Rich Cummings
Board Chair Company Affiliation retired
History and Background
Year of Incorporation 2002
Former Names
Hillcrest Transitional Housing of Platte County
Volunteer Opportunities
Ways to donate, support, or volunteer

Donations may be made via the Hillcrest Platte County website, www.hillcrestkplatte.org, by phone at 816.838.7442, by mail at PO Box 681298, Riverside, MO 64168, or by monthly automatic debit of your bank or credit card account. Contact us at 816.838.7442 for more information! 

Volunteer opportunities are available daily at the housing sites & thrift store. Please contact us at 816.587.9037 (Platte South) or 816.431.6914 (Platte City) to volunteer at the housing sites, or 816.505.0200 to volunteer at the south Platte County Thrift Shop or 816.858.7717 to volunteer at the Platte city Thrift Shop! 

In-kind Donations are accepted at our thrift store, Monday-Saturday, 10 am - 4 pm. Food & household pantry item donations can be made by appointment with the housing offices at the phone number listed above.

Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Mission Statement Hillcrest Platte County is a Christian, non-profit organization that offers housing and supportive services for working adults and families who are homeless or insecurely housed to provide life-long independence.
Background Statement

Hillcrest Transitional Housing was founded in 1976 as a transitional housing program designed to move homeless families to self-sufficiency. In 2002, an affiliate was formed to serve Platte County families. In 2015 the Platte County affiliate became an independent entity to increase the depth of service provide not only homeless families, but also the insecurely housed. Hillcrest Platte County wants to make a measurable impact on the poverty level in our community. We will accomplish that by offering our services to households prior to eviction so skills can be learned to help families budget their funds in a way that will sustain them into the future. HPC is a high-accountability program that provides rent-free, utility-free housing, a food pantry, life-skills counseling with direct supportive services (budgeting, nutrition, employment, parenting, and community living), health/medical/dental assessments, and professional services (mechanics, doctors, dentists, barbers, tutoring, education, holiday program, back to school program, GED) to homeless families, singles, youth and children. Households enter the program homeless and leave it self-sufficient, gaining/improving employment, reducing reliance on government assistance, improving self-worth & health, and attaining permanent housing of their choosing.

Impact Statement
Top 4 Accomplishments: 
  1. Provided housing, counseling, life-skills classes, and basic needs for 60 families, including 107 children. 
  2. Transitioned 49 families to self sufficiency.
  3. Completed major property renovations at our facilities. 
  4. Assisted homeless households in paying off/resolving $90,000 in debt & placing $194,000 in savings.
Top 3 Goals:
  1. To provide housing, counseling, life-skills classes & basic needs for 63 families. 
  2. To graduate 42 families to self-sufficiency. 
  3. To increase the capacity of the organization so Hillcrest Platte County can serve a greater number of families even before they need our housing. It is our goal to help people avoid eviction!
Needs Statement
  1. Corporate sponsors for the Annual Gala & Auction.
  2. Attendees for the Gala on October 6. 
  3. Thrift Store Volunteers & In-Kind Donations  
  4. Food Pantry Donors 
  5. Church Apartment Sponsors
Service Categories
Homeless Shelters
Emergency Assistance (Food, Clothing, Cash)
Youth Development Programs
Areas of Service
MO - Platte County
CEO/Executive Director/Board Chair Statement Hillcrest Platte County has a board that is comprised of members from each Hillcrest Transitional Housing affiliate. That board provides the affiliates with a foundation, framework, and philosophy to lead us in the proper direction. The Platte County entity has its own 501(c)3 status, owns the facilities within the county, and is responsible for establishing the fiduciary policy. It has been a very enjoyable experience to be a part of this board. It is a strong group that is solely focused on serving the needs of the homeless. We have a 100% participation rate in giving and volunteer activity. As a board, we are blessed with a visionary staff. They are very talented individuals and have been willing to step up when needed and to also help out with the expansion into other counties to serve the needs of the homeless. We have been blessed with what we needed when we needed it. The community has continued to come together to provide for us. We have 35 transitional apartments and each apt is sponsored by a church or service organization. When a resident graduates, the church/group comes to clean and replenish the apt before the next client moves in. A challenge that is facing us is that some of our supporting churches are facing internal issues such as congregational splits and capital campaigns, which reduces their commitment to Hillcrest. This is an issue that needs constant attention from the board, but I am confident it will work out in the long run. The challenge is that we know there is a greater need in Platte County than what we are currently satisfying.

Short term transitional housing program providing free apartment housing, professional services, life skills classes & direct supportive services, budget counseling & financial literacy training, and one-on-one case management counseling.

Category Housing, General/Other Transitional Housing
Population Served Homeless, Adults
Short-Term Success Short-term success is determined by yearly graduation rate from the transitional housing program. Hillcrest defines short-term success as 66% of families participating in transitional housing will graduate the program. Graduate families must meet the criteria of: families must be gainfully employed, in a home of their choosing, and not receiving government support (TANF).
Long-Term Success Long-term success for the Transitional Housing Program is determined by yearly graduation rate, which is then tracked for a period of at least 5 years. Hillcrest defines long-term success as 80% of graduate families remaining self-sufficient for at least 5 years post-completion of the transitional housing program.
Program Success Monitored By Hillcrest measures client outcomes through an aftercare program, which includes a questionnaire, home visits, and annual contact. The Case Manager is responsible for ensuring families receive the appropriate counseling necessary while in the program, and sees that all families, when necessary, are matched with post-program counseling and aftercare classes.
Examples of Program Success Hillcrest has a proven track record of success. Of the families who have entered the transitional housing program, 66% have completed the program, with 95% achieving self-sufficiency. 80% of graduate families have maintained their self-sufficiency for at least 5 years. Hillcrest has achieved these successful numbers since its inception in 1976, at all Hillcrest facilities and affiliates. A 5-year Case Study is completed by the Case Manager every 5 years, to monitor graduate families and their successes. The Case Study also allows the Case Manager to gauge how successful certain methods of tracking are, and to fine-tune any methods that may need it.

This program addresses the needs of young adults who are on their own and still needing to complete high school and further their education. The length of time the participant is in the program is based on the educational goals of the young adult. We walk alongside them as they complete their high school education and then help them set realistic educational goals to acquire the skills necessary to earn family sustaining wages into their future. We offer life skills and assistance saving for goals such as vehicles so that they are not dependent on anyone and can be self-reliant.  

We focus on building self-esteem and the realization that their potential is so much more than what they may have been told or believed in the past. We focus on the individual development of skills that matches their interests and propensity for success.  The individuals who graduate our program are set to launch into a successful life in a healthy fashion to be healthy employees, healthy partners, healthy parents and healthy citizens in our community.
Program Budget $200,000.00
Category Housing, General/Other Transitional Housing
Population Served Homeless, Adults
Short-Term Success Young adults will attend required weekly meetings in nutrition, family skills, employment, budgeting, life-skills, and case management. Each young adult will learn the skills necessary to provide healthy lifestyles and nutritious foods, and how to maintain these skills as well. Young adults must attend these courses to be eligible for graduation of the program.
Long-Term Success Young adults will have learned the skills and gained the confidence to go into the world prepared for success and to achieve higher goals than when they came to the program. They will have learned to drive, learned to cook, learned to provide for themselves and their future families. 
Program Success Monitored By The case manager meets weekly with each participant to assess progress toward set personal goals and program guidelines. Ultimate success is monitored by the young adults ability to attain the education needed and then the job which provides a family sustaining wage. This is monitored through budget creation and moving into a place of their own with that budget in place to sustain their success into the future.
Examples of Program Success 66% of families graduate the transitional housing program, having been required to attend basic needs classes, and to utilize the basic needs pantry. In addition, families are given access to the nutritious choices in the basic needs pantry post-graduation, for up to 5 years. Families typically utilize this pantry access for a short period of time, while they establish their own homes, then utilize the skills they have learned to purchase basic needs items on their own, making healthy living choices.
Description Engage volunteers from local community in hands-on work with at-risk population.
Category Housing, General/Other Transitional Housing
Population Served Homeless
Short-Term Success Each year, a minimum of 12 families will receive one-on-one budget counseling with volunteers from the community. Every week, residents will be taught life-skills by volunteers from the community. Hillcrest will average one volunteer work group per month, annually, who will provide maintenance & upkeep facility services. Professional volunteers will provide a minimum of 13,000 hours of service, through hair-cuts, auto repair, legal work, medical & dental exams, and other professional services. Volunteers will feel fulfilled in their service to Hillcrest, by seeing firsthand how their volunteerism affects the homeless families they have helped, causing them to want to return and volunteer again.
Long-Term Success Hillcrest will utilize a minimum of 500 volunteers from across the nation, who will work hands-on with resident families, and will provide work such as basic maintenance to facilities, upkeep of office, general office work, basic needs pantry stocking, and teaching life-skills classes to residents.
Program Success Monitored By Hillcrest maintains a minimum of 500 volunteers per year will serve the organization in one capacity or another, through annual scheduling of work groups, weekly scheduling of life-skills teachers, and weekly scheduling of budgeting sessions. Volunteers are required to sign in on a time sheet, each time they provide a service to Hillcrest.
Examples of Program Success Volunteers are a vital source of success at Hillcrest, as we rely upon them to aid families in their journey to self-sufficiency. Without the weekly budget counselors & life-skills teachers, professional service volunteers, and work groups, Hillcrest would have to raise a much larger budget in order to provide these essential services to resident families. If you multiplied the number of volunteer hours per volunteer, by just minimum wage ($5.15), Hillcrest would have to raise an additional $66,950 to cover these services and other related expenses.

The Blessings program allows Hillcrest Platte County to reach those in the community who are insecurely housed before they arrive at the situation where they are homeless. The Blessings program is a high accountability way to help those in need  while at the same time offering the skills they need to move forward in a self-supporting way. Hillcrest Platte County is partnering with local churches to centralize a location for all those who request help from the community churches to receive consistent training and resource referral. There will be a thorough tracking system to report back the differences that are being made by becoming involved in the lives of those who are being helped.

Program Budget $100,000.00
Category Housing, General/Other Transitional Housing
Population Served Homeless
Short-Term Success

Families & individuals will retire 25-75% of their total debt load, and build a savings equal to 3 months total living expenses.

Long-Term Success

Families and individuals will exit the aftercare program with an established savings of 3-6 months living expenses, will have retired 50-100% of their debt, & have full-time employment, with the ability to maintain housing at fair market rent.

Program Success Monitored By

Families & individuals meet bi-weekly with an on-site case manager, to evaluate ongoing budgeting, life-skills, and counselings needs, to assess barriers and how to overcome them. Clients are tracked through a variety of measures, including data in MAAC Link, client level data in hard files, surveys, and case notes.

Examples of Program Success

In its first year of implementation, the Aftercare Program has already seen many successes. 90% of those having exited the program met all goals, successfully transitioning to rental housing at fair market rent. Of the remaining 10%, all of those clients still met 50-75% of their goals, and transitioned to housing of their own choosing, successfully breaking the homeless cycle.

Description The Hillcrest Thrift Stores in Kansas City North/Parkville & Platte City receive donated items, to re-sell to raise funds in support of the transitional housing program. This program is primarily staffed by volunteers, with some paid staff. The store provides vouchers to current & graduate clients of the Hillcrest transitional housing program, to provide them at no cost with basic clothing & household items.
Category Housing, General/Other Transitional Housing
Population Served General/Unspecified
Short-Term Success The short term goal of the thrift stores is to provide for the immediate clothing & household good needs of the homeless clients in the transitional housing program, and to provide an outlet for volunteer services, and provide a resource to the community to recycle gently used goods, reducing the amount of goods entering the landfill.
Long-Term Success The long term goal of the thrift stores is to provide for the ongoing financial needs of the transitional housing program, supplementing funds raised through charitable gifts, and to provide for the basic clothing & household item needs of program clients.
Program Success Monitored By The success of the thrift stores is measured utilizing annual budget vs. actuals in terms of income & expenses, to ensure funds are being raised as projected to support the transitional housing program, and ensure expenses are appropriate & necessary.
Examples of Program Success If the stores meet or exceed income projections, stay at or below projected expenses, and provide free goods to homeless clients, the program is successful.
CEO Comments Hillcrest Platte County continues to succeed in its goal to successfully graduate 2 our of every 3 households served by the Transitional Housing Program, with 95% attaining self-sufficiency. HPC is looking forward to initiating our Blessings program. The current challenges, as with any start-up program, is facing the unknown. Since the inception in September, 2015 we have helped 120 families avoid evictions while they are learning the skills necessary to create a sustainable budget.
Executive Director/CEO
Executive Director Ms. Donice L Mahan
Term Start Oct 2010
Senior Staff
Title Director of Operations
Title Director of Thrift Shops
Title Housing Program Director
Title Director of Blessings
Title Community liaison
Paid Full-Time Staff 18
Paid Contractors 0
Volunteers 500
Retention Rate 90%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Semi-Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Semi-Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes

Hillcrest Platte County collaborates with the Hillcrest locations in the Northland, Jackson, Platte, Wyandotte/Johnson, & Buchanan Counties to provide transitional housing, rapid re-housing & supportive services to homeless & needy households throughout the greater Kansas City metro & beyond, regardless of geographic origination, to ensure clients gain housing & stability. This collaboration ensures best practices & shared standards of care, so clients are placed in housing & provided services most appropriate for their individual needs. Hillcrest Platte County also collaborates with professionals in the community who offer life skills training, eye exams, car repairs, etc.

Government Licenses
Is your organization licensed by the government? No
CEO Comments Hillcrest is on more stable footing than it ever has been before, and this is largely due to a dedicated staff that are passionate about their work and on the same page about our goals, vision, and direction, as well as a board who is dedicated to reducing poverty in Platte County.
Board Chair
Board Chair Ms. Rich Cummings
Company Affiliation retired
Term Jan 2017 to Dec 2018
Email rjcummings@outlook.com
Board Members
Dr. Jen BeutelPlatte County R3 School District
Mr. Rich CummingsCommunity Retired
Ms. Misty HansonStewart Title
Mr. Eddie JamesNKC School District
Ms. Nancy KincaidRe/Max
Mr. John MillerMiller Law
Ms. Rosemary SalernoGM, Zona Rosa
Mr. Raj ShroffCiti
Ms. Alicia StephensPlatte County EDC
Ms. Donna SumpterEnterprise Bank
Ms. Peggy SwaneyCommunity Volunteer
Mr. Nick VanDeePlatte Valley Bank
Ms. Mary Jo VernonPlatte County Health Department
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 12
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 5
Female 8
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 80%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 6
Standing Committees
Communications / Promotion / Publicity / Public Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Human Resources / Personnel
CEO Comments Hillcrest is on more stable footing than it ever has been before, and this is largely due to a dedicated staff that are passionate about their work and on the same page about our goals, vision, and direction, as well as a board dedicated to reducing poverty in Platte County.
Fiscal Year Start Jan 01, 2018
Fiscal Year End Dec 31, 2018
Projected Revenue $2,610,500
Projected Expenses $2,183,228
IRS Letter of Exemption
Foundation Comments
  • FY 2017, 2016, 2015: Financial data reported using the IRS Form 990.
  • Foundation/corporate revenue line item may include contributions from individuals.
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions------
Investment Income, Net of Losses$2,680$2,019$1,825
Membership Dues------
Special Events$147,571$105,771$138,997
Revenue In-Kind------
Expense Allocation
Fiscal Year201720162015
Program Expense$1,328,754$678,534$771,960
Administration Expense$469,999$438,122$596,236
Fundraising Expense$0$0$0
Payments to Affiliates------
Total Revenue/Total Expenses0.811.501.18
Program Expense/Total Expenses74%61%56%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201720162015
Total Assets$5,621,128$5,959,510$5,400,897
Current Assets$2,553,691$2,959,960$2,408,792
Long-Term Liabilities$1,625$3,900$3,648
Current Liabilities$0$0$0
Total Net Assets$5,619,503$5,955,610$5,397,249
Short-Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities------
Long-Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments As a grassroots, primarily privately funded program Hillcrest has always depended upon community support and the community has always provided. We are financially sound and stable as our track record illustrates. Although Hillcrest maintains a strong reserve fund , it becomes more imperative the larger we become that attention be given to establishing an endowment. This process is being explored at Hillcrest Platte County.
Other Documents
Hillcrest Brochure2015View
Organization Name Hillcrest Platte County
Address 5609 N. Northwood
Kansas City, MO 64151
Primary Phone (816) 8387442
CEO/Executive Director Ms. Donice L Mahan
Board Chair Ms. Rich Cummings
Board Chair Company Affiliation retired
Year of Incorporation 2002
Former Names
Hillcrest Transitional Housing of Platte County