Working Families' Friend
1021 Pennsylvania
Kansas City MO 64105
Web and Phone Contact
Telephone (816) 8425600
Fax 816- 8425606
Mission Statement
To gather community resources in order to enable employed and recently unemployed individuals to sustain and maintain quality of life through assistance, training, advocacy and financial support.
CEO/Executive Director Ms. Joan Putthoff
Board Chair Mr. Kevin Ryan
Board Chair Company Affiliation Governor Stumpy's Grill House
History and Background
Year of Incorporation 2003
Volunteer Opportunities
Ways to donate, support, or volunteer
We accept cash and checks, or credit card donations may be made online on our website.  We can also make monthly withdrawals from a donor's bank account upon approval of the donor. Additional opportunities to provide support are available by participating in our annual fund raising events posted on our website. 
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Mission Statement To gather community resources in order to enable employed and recently unemployed individuals to sustain and maintain quality of life through assistance, training, advocacy and financial support.
Background Statement  Founded on April 1, 2003, Working Families' Friend's mission is to gather community resources in order to provide emergency assistance, training and advocacy for working people (or people who are only recently unemployed) who do not qualify for assistance through other traditional social service programs. The advocacy provided through the agency is strong. When a working person does not have the time, tenacity or the know-how to seek needed advise or find necessary resources to address their problem, we do. We can offer reliable contacts and guide them on the right path to address their situation. We believe that by providing assistance before a family is forced into economic hardship due to their inability to adequately face an unexpected burden, we can help maintain a healthy and productive workforce which has a direct impact on maintaining a healthy and productive community.  Working Families' Friend is able to serve Kansas City's hard working people with the support of the community and continued support of United Way.
Impact Statement
  1. Began our 16th year of providing assistance to working people at an unexpected time of crisis.
  2. Raised $162,777 through our three annual fundraising events - an increase over the previous year.
  3. Provided service to over 7,000 working men and women, and their families, in their time of need - some of which received emergency cash assistance totaling over $280,000.
  4. Secured four new corporate sponsors for our fundraising events. 
  5. Increased our presence on social media with a very positive impact.
2019/2020 GOALS:
Increase the number of individuals we serve in our working community and assist with their needs in a time of crisis
Grow our donor base to include new individual donors
Identify ways to improve our Fall fundraising event and increase support and participation.
Identify new corporate sponsors in the community
Continue to seek new grant opportunities
Needs Statement
  1. Our primary need, as with most not-for-profits, is that of financial resources.
  2. We need to expand our donor base to include more corporations and private businesses.
  3. Expand our search for available grant funding for our agency.
  4. We are always looking for other community resources to serve our clients such as lawyers who specialize in family law who would be willing to work with our clients at a reduced fee. 
  5. We are working to improve our use of social media and technology to reach future potential supporters.
Service Categories
Emergency Assistance (Food, Clothing, Cash)
Alliances & Advocacy
Areas of Service
Geographic Area Served Narrative Working Families' Friend has no geographic or demographic restrictions or guidelines.
CEO/Executive Director/Board Chair Statement
It has been my honor to serve as Chairman of the Working Families' Friend Board for the last year.  My primary motivation to serve this organization is the population that we serve.  The hard-working men and women who spend their lives supporting themselves, their families AND their communities and yet are often told that they don't qualify for services when they need emergency assistance because "they make too much."  Working Families' Friend makes sure that assistance is here for those people.
Because we are an agency serving a wide variety of working people, front-line workers and managers, we strive to keep our board representative of the community we serve.   Our board includes corporate leaders and Union Presidents, working together to achieve a shared goal.
Description We provide emergency assistance, training and support to working people who do not qualify for assistance through other traditional social service programs. Assistance comes in the form of advocacy in most cases. Whether it be contacting our clients' lenders, utility companies, medical providers, funeral homes or other creditors, Working Families' Friend helps alleviate or reduce the client's financial challenge or helps to insure that they receive the services or financial assistance they need during a time of crisis. We believe that by providing assistance before a family is forced into economic hardship due to their inability to face an unexpected financial burden, we can maintain a healthy and productive workforce which has a direct bearing on maintaining a healthy and productive community. Clients are referred by trained Community Counselors within the workplace of the client, or through other social service providers who cannot serve them due to the individual's income level or other circumstances.
Program Budget $443,083.00
Category Human Services, General/Other Emergency Assistance
Population Served Adults
Short-Term Success
As is indicated in the many post-service surveys and thank you notes we get, the people served by our program:
  1. Have newly acquired knowledge to help them cope with their situation themselves.
  2. Have been able to solve their one-time issue with the financial assistance they received.
  3. Feel so grateful and have a huge sense of relief knowing that an agency exists to serve working people’s needs when all others are saying “no.”  
Some of the changes in condition of our clients include: they were able to provide a loved one with a dignified burial, they were able to keep their home, they we able to avoid eviction from their apartment, they were able to keep the lights and heat on, they were able to provide their child with needed medical attention or they were able to afford to fly to their mother’s funeral across the country.
Long-Term Success Our ultimate goal is that working people have a place to turn when they have a one-time crisis and, by getting the assistance that they need, they maintain their jobs and their personal productivity, continuing to contribute to a healthy workforce and, ultimately, a healthy community.
Program Success Monitored By Our success is measured by each client we serve. Due to the nature of the people that we serve and the type of service we provide we are able, in most cases, to see a situation all the way to the end for a client and the success comes when their problem is solved. We also use post-service surveys for financial assistance which ask the clients to identify how they used the assistance and whether the assistance solved their problem. These surveys are reviewed regularly and will be compiled at the end of the year.
Examples of Program Success A woman was referred to us who, although she was working, had not qualified for medical insurance yet. She suffered a brain aneurism and, after being successfully treated, was presented a bill for $85,000. She had no means to pay it and nowhere to turn. We were able to work with the hospital’s social worker and negotiate with the medical providers and hospital administrators and the bill was ultimately reduced to $800, half of which we paid. Another gentleman who came to us as an over-the road truck driver who was facing foreclosure. He had more than enough money to make his house payment but his mortgage had been sold three times from one mortgage company to the next. His payments were not making it to the correct company and being sent back to him. His job didn’t allow him the time or flexibility to get to the bottom of his problem. Days before his foreclosure, and after many hours of telephone work, we were able to sort it out for him and save his house.
CEO Comments

As President of Working Families’ Friend I am honored to serve and assist the working people in our community. We have the opportunity daily to provide assistance to individuals who have never had to ask for help before, but are faced with a personal crisis. The people we assist are a diverse population, with varied backgrounds, jobs and levels of income, but all have a few things in common. Each of them has worked hard to support themselves, their family and the community in which they live. Each has found themselves in a one-time crisis situation that they were not able to anticipate. All of them find they do not qualify for needed help from other, traditional emergency assistance agencies due to their income level. That is why Working Families’ Friend devotes itself to this under-served population. We are grateful to have the support to address this genuine need in our community.   A big challenge we are faced with, as are all not-for-profits, is the challenge of progressively and effectively addressing the need to solicit new, young donors. We have a very loyal donor base, and it is growing. We see the opportunity to keep people informed and updated with our agency news and events through social media. We have increased our attention and efforts in this area, and continue to seek other opportunities to address this challenge. We look forward to continued growth and success in fulfilling the mission of Working Families' Friend.   

Executive Director/CEO
Executive Director Ms. Joan Putthoff
Term Start Jan 2016
Experience Joan has spent over 30 years in the field of professional fundraising. During that time, Joan spent 17 years at United Way of Greater Kansas City (formerly Heart of America United Way) working with individual and corporate donors. She joined Working Families' Friend in 2004 as the agency's second paid staff member. Joan is a graduate of Rockhurst University with a degree in Business Communications, and holds the distinction of Certified Fund Raising Executive (CFRE). After serving as the agency's Vice President for 11 years, Joan was appointed as President in January 2016.
Former CEOs
Mr. Mike MontgomeryApr 2003 - Jan 2016
Senior Staff
Title Office Manager
Experience/Biography Laura has been part of the Working Families' Friend team since February of 2009. Laura brought over twenty years of combined office experience from a variety of industries. 
Title Director of Development
Experience/Biography Connie rejoined the Working Families' Friend team as the new Director of Development in March of 2016. For two years before that she worked for United Way of Greater Kansas City as the Director of the Heartland Combined Federal Campaign. She had previously worked as the Administrator of the Low-Income Weatherization Assistance Program run by Working Families' Friend. Prior to joining the not for profit world she taught for 15 years in a local Parochial school. Connie graduated from Avila University with a Bachelor of Science degree in Education. 
Title Vice President

Niki Montgomery joined Working Families’ Friend as the Vice President in January of 2019. Previously, she served as the COPE Director for the Greater Kansas City AFL-CIO and has since served in other management and leadership roles in the community. She is a graduate of the University of Missouri at Kansas City with a Bachelor’s degree in Communication Studies.


Paid Full-Time Staff 4
Paid Contractors 0
Volunteers 200
Retention Rate 100%
Staff Diversity (Ethnicity)
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 4
Hispanic/Latino 0
Native American/American Indian 0
Staff Diversity (Gender)
Female 4
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan No
Organization Has a Strategic Plan No
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
We are a United Way Funded Agency. We are also a member of a national network of AFL-CIO Community Services Professionals.
United Way Member Agency2003
Government Licenses
Is your organization licensed by the government? No
CEO Comments We strive to have our Board of Directors be representative of the population we serve. It is deliberately made up of both corporate representatives and members of Organized Labor. As the agency has grown, our Board has been very instrumental in helping establish policies and procedures, bylaws, an employee handbook and general operating practices. Although our profile reflects no Strategic Plan or Fundraising Plan, each year our Founder, our President and Board meet and discuss goals and objectives, financial/fundraising expectations, program strategies and changes that should be made. We do not formalize these discussions and plans into named documents, but they do guide our work each year.
Board Chair
Board Chair Mr. Kevin Ryan
Company Affiliation Governor Stumpy's Grill House
Term Jan 2018 to Jan 2020
Board Members
Mr. Todd AdamsImpact Interiors
Mr. Greg ChastainSheet Metal Workers #2
Mr. Todd DoreePainters District Council #3
Mr. Pat (Duke) DujakovichGreater KC AFL-CIO
Mr. Alan FrisbeeTeamsters Local #455
Mr. Scott GrandonPipefitters Local #533
Mr. Rocky KlothCarpenters Regional Council St. Louis-KC
Ms. Alise MartinyGreater KC Building and Construction Trades
Mr. Kevin NoblitKCP&L
Ms. Joan PutthoffWorking Families' Friend
Mr. Jack ReidUllico Investment Company
Mr. Harold RowlandArgosy Casino Hotel & Spa
Mr. Kevin RyanGovernor Stumpy's Grill
Mr. Todd SchiefferGenessee
Mr. Ralph StubbsTeamsters Local #41
Mr. Reginald ThomasConstruction and General Laborers #264
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 15
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 14
Female 2
Unspecified 0
Board Term Lengths 1
Board Term Limits 5
Board Meeting Attendance % 80%
Written Board Selection Criteria? No
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 60%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 4
Standing Committees
CEO Comments We strive to have our Board of Directors represent the population we serve. It is deliberately made up of both corporate representatives and members of Organized Labor. One challenge facing us is the category of diversity in attracting both African Americans and women to serve on our Board. We currently have one African American and two women serving.  Our Board is very instrumental in helping establish agency policies and procedures and general operating practices. The Board guides our work each year as they meet quarterly with the Founder of the agency and the President.
Fiscal Year Start Jan 01, 2019
Fiscal Year End Dec 31, 2019
Projected Revenue $977,816
Projected Expenses $913,359
IRS Letter of Exemption
Foundation Comments
  • FY 2018, 2017, 2016: Financial data reported using the IRS Form 990.
  • Foundation/corporate revenue line items may include contributions from individuals.
Detailed Financials
Expense Allocation
Fiscal Year201820172016
Program Expense$764,915$744,780$742,068
Administration Expense$26,224$23,976$24,437
Fundraising Expense$36,285$33,168$34,378
Payments to Affiliates------
Total Revenue/Total Expenses1.131.121.12
Program Expense/Total Expenses92%93%93%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201820172016
Total Assets$991,707$884,821$790,023
Current Assets$756,800$643,565$547,882
Long-Term Liabilities$0$0$0
Current Liabilities$839$951$2,092
Total Net Assets$990,868$883,870$787,931
Short-Term Solvency
Fiscal Year201820172016
Current Ratio: Current Assets/Current Liabilities902.03676.72261.89
Long-Term Solvency
Fiscal Year201820172016
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201820172016
Top Funding Source & Dollar Amount --United Way of Greater Kansas City $254,977United Way of Greater Kansas City $277,323
Second Highest Funding Source & Dollar Amount --Sheet Metal Workers Local #2 $40,945Turist $98,812
Third Highest Funding Source & Dollar Amount --Argosy Casino Hotel & Spa $32,200Sheet Metal Workers Local #2 $37,800
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments
Along with most not for profits, we have found this to be another challenging year. We, however, have been very fortunate with regard to our ability to fund raise. Many of our organizational and individual donors are very loyal to our cause and have helped us stay on pace with last year's fundraising efforts.  We are working hard to finish this year on budget.
Other Documents
Workiing Families' Friend Annual Report2018View
Workiing Families' Friend Annual Report2017View
Workiing Families' Friend Annual Report2016View
Working Families' Friend Annual Report2015View
Working Families' Friend Annual Report2014View
Organization Name Working Families' Friend
Address 1021 Pennsylvania
Kansas City, MO 64105
Primary Phone (816) 8425600
Contact Email
CEO/Executive Director Ms. Joan Putthoff
Board Chair Mr. Kevin Ryan
Board Chair Company Affiliation Governor Stumpy's Grill House
Year of Incorporation 2003