Cross-Lines Community Outreach
736 Shawnee Avenue
Kansas City KS 66105
Sherri, 48, and her grandson David. Cross-Lines provided extended case management and other services to allow Sherri to remain in her home after she was diagnosed with Stage 4 cancer.
Web and Phone Contact
Telephone (913) 281-3388
Fax 913- 281-2344
Mission Statement
The mission of Cross-Lines is to provide people in the Kansas City area affected by poverty with services and opportunities that encourage self-confidence, meet the needs of today, and provide the tools for future self-sufficiency.
 
Cross-Lines was established in 1963 as "a place of hope" for those struggling with the hardships of poverty. We are a safety net for our community. We provide direct assistance to at-risk families, the elderly, and single individuals struggling to make ends meet. Cross-Lines was built on a simple idea - that poverty borne problems could be answered best by looking to the community for solutions and working together to tackle them.
 
For more than 50 years Cross-Lines Community Outreach, supported by a network of businesses, churches and individuals, has provided a daily safety net of services for at-risk families, the elderly and individuals.
 
Cross-Lines has three main program areas:
  • Hunger Relief
  • Housing Stabilization
  • Basic Needs

As a snapshot of Cross-Lines programs, here are just some of our service statistics from 2018:
  • 68,968 meals were served in the Community Kitchen
  • 8,997 individuals received emergency groceries through our Healthy Choices Food Pantry
  • 25 individuals including 8 children who were homeless were moved into permanent housing
  • 208 individuals received rent assistance to help them remain housed
  • 644 individuals received utility assistance
  • 14,993 low-income seniors received a box of food commodities
  • 1,076 individuals received a Hope Tote filled with toiletries and cleaning items
  • 1,200 individuals were able to get free clothing from our Thrift Store
  • 508 individuals were able to access more than $167,000 in medical assistance through the Kansas City Medicine Cabinet
Leadership
CEO/Executive Director Susila Jones
Board Chair Cindy Moore
Board Chair Company Affiliation Kansas City Kansas Community College
History and Background
Year of Incorporation 1965
Former Names
Cross-Lines Cooperative Council, Inc.
Volunteer Opportunities
Ways to donate, support, or volunteer
We invite you to partner with Cross-Lines, whether as a volunteer and/or with your financial resources.  We accept checks, credit cards, and in-kind donations.  Donations via credit cards can be made on our website.  We accept in-kind donations of clothing, household goods, furniture, appliances, and more to our Thrift Store.  We will even pick-up large donations.  Your gift is tax-deductible.  There are many volunteer opportunities at Cross-Lines.  You can assist in our thrift store, serve lunch in our community kitchen, help clients make healthy choices while shopping in our food pantry or help pack shelf-stable food boxes for low-income seniors in our commodities program. We also have opportunities to answer phones and help clients at our reception desk, or help at our awesome fundraising events including our Spring Dig Plant Sale, our summer Smoke Out Hunger BBQ Contest or our fall Gala for Hope. If you are more into the outdoors, there are plenty of opportunities to help grow healthy food in our community garden and orchard.     
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement
The mission of Cross-Lines is to provide people in the Kansas City area affected by poverty with services and opportunities that encourage self-confidence, meet the needs of today, and provide the tools for future self-sufficiency.
 
Cross-Lines was established in 1963 as "a place of hope" for those struggling with the hardships of poverty. We are a safety net for our community. We provide direct assistance to at-risk families, the elderly, and single individuals struggling to make ends meet. Cross-Lines was built on a simple idea - that poverty borne problems could be answered best by looking to the community for solutions and working together to tackle them.
 
For more than 50 years Cross-Lines Community Outreach, supported by a network of businesses, churches and individuals, has provided a daily safety net of services for at-risk families, the elderly and individuals.
 
Cross-Lines has three main program areas:
  • Hunger Relief
  • Housing Stabilization
  • Basic Needs

As a snapshot of Cross-Lines programs, here are just some of our service statistics from 2018:
  • 68,968 meals were served in the Community Kitchen
  • 8,997 individuals received emergency groceries through our Healthy Choices Food Pantry
  • 25 individuals including 8 children who were homeless were moved into permanent housing
  • 208 individuals received rent assistance to help them remain housed
  • 644 individuals received utility assistance
  • 14,993 low-income seniors received a box of food commodities
  • 1,076 individuals received a Hope Tote filled with toiletries and cleaning items
  • 1,200 individuals were able to get free clothing from our Thrift Store
  • 508 individuals were able to access more than $167,000 in medical assistance through the Kansas City Medicine Cabinet
Background Statement
In 1963, a group of ministers banded together to form a non-denominational charity focused on improving the plight of the poor and disadvantaged. This began the legacy of programs and services offered by Cross-Lines Community Outreach that have made a positive impact on the lives of tens of thousands of  individuals and families who are affected by poverty in Kansas City.
 
Today, more than 1,200 volunteers a year from throughout the metropolitan area report their lives have been enriched through service when they contributed their time, talent, and financial resources. These selfless people transformed a static mission statement into a dynamic force for changing people's lives.
 
Today, Cross-Lines provides the community with a safety net of emergency services, but all of our programs are offered with an emphasis on helping provide our clients with the tools and opportunities to meet their individual goals and attain stability now and in the future. 
Impact Statement

Past Year Accomplishments:

  1. Cross-Lines dramatically increased the capacity of our Food Pantry in 2018, serving 8,997 individuals, or a 25% increase in one year. We also increased the healthy options available at our Food Pantry so that 90% of clients get fresh produce as part of their groceries.
  2.  Cross-Lines hired a part-time case manager who successfully worked extensively with our homeless population to get them into permanent housing and help them access all of the services they need to be self-sufficient. This case manager helped 25 individuals move into permanent housing in 2018 and provided extended case management to help clients be successful. 
  3. Cross-Lines formed a Young Professionals Board to help engage a new generation of volunteers, donors and leaders for our organization. 
  4.  Cross-Lines formed a Legacy Board made up of key past members of our Board of Directors from throughout our history to help with our efforts.

Current Year Goals:
  1. In 2019, Cross-Lines will work with a professional consultant to complete a comprehensive strategic plan and organizational 360 to make sure we are serving our clients as efficiently and effectively as possible.
  2.  In 2019, Cross-Lines plans to work to secure sustained funding for part-time case manager to become full-time. This case manager works primarily with our homeless clients to provide necessary intensive case management services to help them secure needed housing, mental health and other vital services to become self-sufficient.
  3.  In 2019, Cross-Lines will work with our Legacy Board to ensure our future sustainability by increasing our endowment and planned giving.

Needs Statement
  1. Cross-Lines is always in need of volunteers for many of our programs. More than 1,200 volunteers a year are utilized in all areas. Many of our volunteers are aging and not able to serve as much as they once did so it is crucial that we recruit new volunteers who will be dedicated to our mission.
  2. Cross-Lines needs additional corporate and business partners. Cross-Lines can provide volunteer, learning, and marketing opportunities, and business partners can provide volunteer assistance, financial support, and expertise in the areas of marketing.
  3. Due to the increased demand and to increase our nutritious food options, Cross-Lines needs additional financial support or monthly food drives/donations for healthy food to supply our Food Pantry and Community Kitchen. Most of the clients we serve have health conditions.
  4. Cross-Lines needs to secure sustainable funding for a full-time case manager to work with our homeless clients to provide intensive case management services to help them secure needed housing, mental health and other vital services to become self-sufficient. The needs/demand for this service are far greater than our current capacity.
  5. Cross-Lines will continue to respond to changes in philanthropic giving due to changes in the tax law to ensure that we maintain and increase our strong individual giving.
Service Categories
Emergency Assistance (Food, Clothing, Cash)
Food Banks, Food Pantries
Homeless Services/Centers
Areas of Service
KS
KS - Wyandotte County
KS - Johnson County
KS - Wyandotte County Urban Core
KS - Leavenworth County
CEO/Executive Director/Board Chair Statement
Cross-Lines strives to provide the best quality and most needed services to those we serve, while also being good stewards of our limited resources. We are challenged on a daily basis by the diverse needs of the people we serve. We address the most basic needs of our clients, such as healthy food to sustain them, to the most complex of needs, escaping downward cycle of poverty. An example of a client helped by Cross-Lines is Sherri. From the moment you meet Sherri, you quickly discover there is something very special about her. She is unmistakably strong—having survived much trauma in her 48 years--but she exudes warmth and softness.
 
Sherri always smiles and expresses hope and optimism. Though you may be a stranger, she hugs you tightly and holds on just a moment longer to let you know she really cares about you. Sherri has Stage 4 cancer. She lost her job in August 2018 because she was sick. The transmission on her 2000 Ford Taurus with 240,000 miles is going out. Sherri wants you to know what a difference Cross-Lines has made in her life these past few months.
 
“Your generosity is what kept me alive this winter,” Sherri said. “There are people like me that I meet every day who are struggling just like I am. If you hadn’t been there for me these past few months, I don’t know where I would be.”
 
Cross-Lines is able to help people like Sherri when they experience a crisis or illness. Sherri’s case manager formed a strong bond with her and offers advice and support and checks on Sherri every month, to make sure she is okay.
 
Sherri smiles and her face lights up when she talks about her only grandchild, 3-year-old David. He and her strong faith in God are what keeps her going despite the pain and uncertainty of her health. Sherri helps care for David on weekends because her daughter suffers from mental illness and isn’t in a position to take care of him.
 
After waiting for six agonizing months, Sherri just heard that she was approved to receive disability benefits. Soon, she will get a modest check that will allow her to pay her rent and utilities. She is overjoyed today that she will be able to pay her bills so she can concentrate her energy on fighting to survive.
 
“It has been extremely stressful not knowing if I’m going to be able to stay in my home or have electricity and gas to cook with or take a bath. It was hard to get out of bed sometimes. But I know I have to keep going and be here for David. He needs me."
Programs
Description
The Hunger Relief programs at Cross-Lines provide nourishment and sustenance to our community. Through our Hunger Relief programs, we look to fill the gap and provide nutritious foods and alleviate hunger for those in need.  Cross-Lines has three primary Hunger Relief program, the Food Pantry, the Community Annex Kitchen, and CSFP Commodities.  Each of these programs is supplemented with fresh produce from the Cross-Lines Community Garden.

In 2018, 68,968 meals served at our Community Kitchen. In addition, 8,997 individuals accessed the Food Pantry, and over 14,900 boxes of food were distributed through the CSFP Commodities Program to seniors within Wyandotte, Johnson and Leavenworth Counties.   
Program Budget $404,740.00
Category Food, Agriculture & Nutrition, General/Other Hunger Action
Population Served Poor,Economically Disadvantaged,Indigent, Adults
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Short-term success is defined as providing the food essentials an individual and/or family requires to make it through the day/week/month for a limited amount of time. When an individual does not have to worry about feeding themselves or their families, they can direct their energies toward other issues and circumstances which might be preventing them from living a better life. At the same time, our Hunger Relief Programs should be looked at as an investment in improving the health of our community. By helping our clients access healthy, nutritious foods in an area that is a food dessert, we are actively contributing to improving their health outcomes. Many of our clients have chronic health conditions such as hypertension and diabetes. Recent community studies of Wyandotte County found that most people do not have access to fresh fruits and vegetables, and at Cross-Lines we are changing that statistic every day by providing both in our food pantry and community kitchen.
Long-Term Success

We believe that no one should go hungry. We also believe nutritious and healthy foods are the best way to truly alleviate hunger and improve health issues facing our community.  Cross-Lines has transitioned our basic hunger relief initiatives to nutritional hunger relief initiatives that support a healthier community. We will have a targeted change in each of our daily meal options and ensure that each meal contains fresh produce, low sodium, and low-fat options. Through this program, we educate our volunteers and donors on the detrimental health outcomes facing Wyandotte County and provide resources we prepare and serve healthier foods in the community kitchen and food pantry. We also implemented internal policy changes which limit unhealthy food donations. As a result of our efforts, 90% of the meals served in our kitchen and distributed in our food pantry include fresh produce. Every week, we feature a healthy choice item in our food pantry to encourage healthier choices.

Program Success Monitored By
To track client demographics, outcomes and indicators, Cross-Lines uses MAACLink. We also conduct annual client surveys in the food pantry and community kitchen.

To evaluate and improve effectiveness of our programs, in early 2017 the Cross-Lines Board of Directors created a Program Evaluation committee to examine each of our program areas to evaluate their efficacy and progress on an annual basis. The committee board and staff representatives and community representatives with social work and programmatic expertise. The surveys used to evaluate the food pantry and community kitchen were developed by a LMSW from the University of Kansas with specific expertise in program evaluation methodology and best practices.
Examples of Program Success
  1. 90 percent of individuals who eat in the food kitchen or receive assistance from the food pantry receive fresh produce as part of their meal and/or groceries.
  2. 80 percent of individuals who receive food from the food pantry report an increase in consumption of healthy foods.
  3. In the client survey of our community kitchen, 65% of clients said the overall experience in our community kitchen was Great, and 29% said it was Good.
  4. 55% of the clients in our community kitchen said they eat in our community kitchen almost every day and another 26% said they eat with us every week (2-3 times a week).
  5. 31% of our clients said if they had not come to our community kitchen, they would have gone without food.
  6.  On a 1 to 10 scale, client satisfaction with the food pantry program had a 9.5 average.
Description

Cross-Lines Housing Stabilization Program promotes housing and family stability by providing rent and utility assistance as well as homeless re-housing services. Many low-income families are one paycheck away from a financial crisis. An unexpected expense due to a car repair or illness is often enough to cause families to become unstably housed, or even homeless. Our Case Managers address the immediate needs of clients and help families find long-term financial stability. Through extended case management sessions, we help each client identify barriers to stable housing and economic stability. Cross-Lines' helps clients address the underlying issues which cause them to face homelessness, eviction, joblessness, and other circumstances. Our goal is to lay a foundation to guide clients on the path to self-sufficiency. In 2018, the program re-housed 25 individuals. We also provided 208 individuals with rent assistance so they remained stably housed.

Program Budget $273,183.00
Category Human Services, General/Other Emergency Assistance
Population Served Poor,Economically Disadvantaged,Indigent, Adults
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success
Short-term success is defined as providing financial assistance and case management to prevent an impending eviction or disconnection of utility services or getting an un-housed individual or family off of the streets and into permanent housing.  When an individual does not have to worry about rent, utilities, or clothes for their kids, they can direct their energies toward other issues and circumstances which might be preventing them from finding stability in their life.
  1.  100% of our clients will remain stably housed, without eviction, for at least 90 days after receiving rental assistance from Cross-Lines.
  2. 100% of our clients will not request/receive rental/utility assistance from any social service agency for at least 90 days after receiving rental/utility assistance from Cross-Lines.
 
Long-Term Success
Long-term success of the Housing Stabilization Program is achieved by program participants remaining permanently housed without disconnection of utility services or evictions.  This can occur by provided the needed supports and financial assistance in the short-term and also tools to provide for future success.

  1. 90% of our clients will remain stably housed, without eviction, for at least 12 months after receiving rental assistance from Cross-Lines.
  2. 100% of our clients will not request/receive rental/utility assistance from any social service agency for at least 12 months after receiving rental/utility assistance from Cross-Lines.
  3. 90% of our clients will have increased housing stability by retaining housing for at least 12 months after receiving rental assistance from Cross-Lines.     

 

Program Success Monitored By
To track client demographics, outcomes and indicators, Cross-Lines uses MAACLink. To measure outcomes, program staff follows-up with clients at 30, 60, 90 days, and 12 months to verify housing status through the follow-up questionnaire, which asks clients at each interval contact whether they are stably housed, if they have reliable transportation, reliable income and reliable food access. The contact form allows the case manager to record specific information about each client's circumstances.

To evaluate and improve effectiveness of our programs, the Cross-Lines Board of Directors created a Program Evaluation committee to examine each of our programs to evaluate their efficacy and progress on an annual basis. The committee board and staff representatives and community representatives with social work and programmatic expertise. The surveys used to evaluate this program were developed by a LMSW with specific expertise in program evaluation methodology and best practices.
Examples of Program Success

Cross-Lines was recently able to help Jose & Ana and their two young children escape homelessness.

Jose had a longtime steady job working for a local hotel but his hours were cut. The family got behind on their rent. Desperate, Jose and Ana took out a $350 pay day loan. They quickly became overwhelmed by the loan and its astronomical interest rate. Meanwhile, their unscrupulous landlord evicted them without notice when they were late with the rent.
Cross-Lines worked with Jose and Ana to find them an affordable apartment and pay off the now $690 payday loan that kept them financially underwater. We worked with them on how to best manage their tight household budget. Cross-Lines provided extensive case management and support over a period of three months, providing Jose and Ana with rent assistance to help them become self-sufficient. Throughout the process, the experienced bilingual Cross-Lines staff communicated with Jose and Ana and helped them feel at ease about reaching out for help.

 

Description
Cross-Lines Basic Needs Program provides for needs that many of us take for granted. We provide services that ensure the dignity and respect of our clients. Services include:
  • Hope Tote toiletry program: provides low-income individuals and with greater access to important everyday hygiene products. Participants are able to receive a tote bag once every two months full of essential items like toothpaste, deodorant, laundry detergent, and other hygiene products for free. In 2018, the program served 1,076 individuals.
  • Kansas City's Medicine Cabinet - In 2018, our case manager helped 508 people access $167,000 in medical services through this vital program
  • Diaper Assistance-in 2018, provided emergency diapers to 150 babies
  • Clothing Vouchers-in 2018, 1,200 people got free clothing from our Thrift Store
  • Daily Showers-in 2018, 3,601 people were able to take a hot shower in our facility.
  • Laundry Services-in 2018, our staff washed 443 loads of laundry for homeless individuals.
Program Budget $8,500.00
Category Human Services, General/Other Emergency Assistance
Population Served Poor,Economically Disadvantaged,Indigent
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The purpose of our Basic Needs services are to meet the most basic of needs that everyone faces.  Short-term success is achieved by providing these services to people that would otherwise go without. In a 2017 needs assessment of the Hope Totes program, for example, individuals using the service rated it 9.9 on a scale of 10. The most popular three items included in the totes were toilet paper (94%), laundry detergent (90%), and dish soap (77%).
Long-Term Success Long-term success of our basic needs program is achieved when individuals and families have their basic needs provided for so that they can have the self-confidence to achieve other goals in their lives, such as enrolling in school or seeking employment.  
Program Success Monitored By
To evaluate and improve effectiveness of our programs, the Cross-Lines Board of Directors created a Program Evaluation committee to examine each of our programs to evaluate their efficacy and progress on an annual basis. The committee board and staff representatives and community representatives with social work and programmatic expertise. The surveys used to evaluate this program were developed by a LMSW with specific expertise in program evaluation methodology and best practices.

In 2017, Cross-Lines conducted a client survey and comprehensive needs assessment for the Hope Totes program. The survey has helped us assess which items are most needed so we can prioritize our resources and provide those items. It also allowed us to assess the value of the items in the totes to inform donors.
The laundry and shower program are currently in the middle of a client survey and evaluation. Cross-Lines plans to evaluate every program on an annual basis through the Program Evaluation Committee.
Examples of Program Success
Robert came into Cross-Lines for some hygiene products and a clothing voucher for an important job interview. His Cross-Lines case manager helped Robert enroll in our Hope Totes program so he could get all the cleaning items he needed, and she also gave him a clothing voucher so he could get a nice outfit to wear to his job interview from our Thrift Store. He picked out his outfit and went on his interview about a week later. When he landed the job, which paid $20 an hour, he came back to Cross-Lines just to say thank you to his case manager and tell her the good news. We were thrilled and so was Robert!
Description
Every Christmas, the Cross-Lines Christmas Store gives 500 families and individuals the opportunity to shop for gifts for their own families. New clothing and coats, toys, household items, and groceries for a holiday dinner are distributed. All gifts are donated, and the store is staffed by volunteers. This long standing program is an example of how Cross-Lines works to promote the dignity and respect of each of our participants.  Parents get to shop and choose the gifts that they will give their children on Christmas.  We work hard to provide parents with the opportunity to provide a joy filled Christmas for their family.
Program Budget $49,570.00
Category Human Services, General/Other Holiday Assistance
Population Served Poor,Economically Disadvantaged,Indigent
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Short-term success is measured by the number of families served and our ability to provide for the needs of those families in these specific areas. 
Long-Term Success

As a social service agency with a focus on self-sufficiency, long-term success of our programs is reflective of our mission, which is to provide people affected by poverty with basic services and opportunities that encourage self-confidence and self-sufficiency. Christmas Store serves the meaningful times in the lives of families and are carefully designed to enhance, not diminish, the event and the self-respect of family members. 

In a client survey that got more than 340 responses, 83% of clients said their experience was great. We also gave clients the opportunity to tell us what items they most needed and which were not as useful so we can better tailor our offerings in coming years to meet the needs of the community. 
Program Success Monitored By

To evaluate and improve effectiveness of our programs, the Cross-Lines Board of Directors created a Program Evaluation committee to examine each of our programs to evaluate their efficacy and progress on an annual basis. The committee board and staff representatives and community representatives with social work and programmatic expertise. The surveys used to evaluate this program was developed by a LMSW with specific expertise in program evaluation methodology and best practices. We received and tabulated more than 340 survey results from clients who used the Christmas Store in 2017, a tremendous rate of response. All of that information was evaluated by the committee to make recommendations for improving the 2018 Christmas Store.

Examples of Program Success
Christmas Store is designed to build self-respect and self-confidence. The aim is to avoid the embarrassment and self-consciousness which comes with being unable to provide for your family and relying on others to select and wrap Christmas presents for your children. 
CEO Comments

“I’m so glad you all were here for me,” a recent client said. It sounds so simple. But many people served by Cross-Lines are totally alone, without the strong extended family support so many of us are blessed with, including myself.

But Cross-Lines is that support system for people trying to escape poverty. Cross-Lines provides a safe haven for people to go when they are at their most vulnerable. I see every day how our compassion for the poor touches, changes and even saves lives.

Thanks to our supporters, Cross-Lines is here to help those trying to overcome what seem to be insurmountable obstacles. From the smallest deeds of a warm meal and a hot shower to helping someone escape a life of homelessness, Cross-Lines makes someone who has been through a tough time feel cared for and valued. Life change begins here.

Despite the turbulent times in our country right now, there is so much our supporters can feel good about. Our supporters are changing and saving lives every day. Our supporters have helped us build a brighter future.  I encourage you to like our Facebook page so you can see the successes, big and small, that we see each week. It is such a blessing to be a part of Cross-Lines during this time, and I’m grateful to share with our supporters the joy of helping those in need.

-Susila Jones, Executive Director
Executive Director/CEO
Executive Director Susila Jones
Term Start Oct 2014
Experience

The Executive Director of Cross-Lines is Susila Jones, MSW. Susila has her Bachelor and Master degrees in Social Work from the University of Kansas. Susila has been with Cross-Lines since 2009. She began as a case manager and later became Director of Programs and Services, overseeing all client programs and services at Cross-Lines. In 2014, Susila transitioned to her current position as Executive Director. Her role in all levels of services and administration at Cross-Lines gives Susila a unique and comprehensive experience to ensure quality services for our clients and dedication to the mission of Cross-Lines.

Senior Staff
Title Director of Development & Marketing
Title Director of Operations
Staff
Paid Full-Time Staff 11
Paid Part-Time Staff 4
Paid Contractors 0
Volunteers 1200
Retention Rate 82%
Staff Diversity (Ethnicity)
Caucasian 12
Hispanic/Latino 3
Staff Diversity (Gender)
Female 9
Male 6
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
Cross-Lines was founded on the idea that people and organizations must work together to address issues surrounding poverty.  Today, Cross-Lines continues to partner and collaborate with area organization and coalitions.  A few of our partner agencies include:
  • Kansas City's Medicine Cabinet
  • Wyandot Center
  • Giving the Basics
  • Harvesters
  • The Giving Grove
  • After the Harvest
  • MAACLink

Additionally, Cross-Lines staff participate on many area coalitions including the Greater Kansas City Coalition to End Homelessness and the Emergency Assistance Council.  
Government Licenses
Is your organization licensed by the government? No
Board Chair
Board Chair Cindy Moore
Company Affiliation Kansas City Kansas Community College
Term Mar 2018 to Mar 2021
Email clmfnp@aol.com
Board Members
NameAffiliation
Jim EnszEnsz and Jester, P.C.
Megan FredericksonLegal Aid of Western Missouri
Christopher GrenzSprint
Jorge HerreraTrue North Hotel Group
Marty HoffeyMW Builders
Kam HowardKnit-Rite
Cindy MooreKansas City Kansas Community College
Jason MossKC CORE
Derek WhiteKPMG, LLP: B&L Co, LLC
Lisa WiensB&L Co., LLC
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 2
Native American/American Indian 0
Board Demographics - Gender
Male 6
Female 4
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 90%
Written Board Selection Criteria? Under Development
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 6
Standing Committees
Communications / Promotion / Publicity / Public Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Human Resources / Personnel
Program / Program Planning
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Board Governance
Strategic Planning / Strategic Direction
CEO Comments

Cross-Lines strives to measure our efforts and programs toward achieving our mission:

To provide people in the Kansas City area affected by poverty with services and opportunities that encourage self-confidence, meet the needs of today, and provide the tools for future self-sufficiency. Our vision is that all people in the Kansas City area are treated with dignity and empowered to meet their own needs without the reliance on social services.
 
The Board of Directors conforms to a standard policy of three-year terms, with a maximum of two consecutive. Board recruitment works diligently for representation of different backgrounds, ethnicity, and skill sets. Annual strategic planning takes place with board members and key staff to review and ensure we are operating within our mission, to re-establish strategies for success, milestones and target dates for achievement. One successful outcome of strategic planning has involved improvements to the fundraising process. Now an established fundraising committee composed of board members and supporters meets monthly, reviews financials and reports from subcommittees, and develops strategies to achieve fundraising goals.
 
The Finance Committee meets monthly and reports a complete set of financials at each board meeting. All accounting is done in accordance with standard accounting principles. We have an independent Audit Committee. Our independent auditor is not associated with the accounting firm we use for our bookkeeping and management reports.
Financials
Fiscal Year Start Jan 01, 2019
Fiscal Year End Dec 31, 2019
Projected Revenue $1,285,700
Projected Expenses $1,269,450
Endowment Value $110,000
Spending Policy Income Only
IRS Letter of Exemption
Foundation Comments
  • FY 2017, 2016, 2015: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line item may include contributions from individuals.
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
$938,586$1,609,274$1,476,933
Government Contributions$102,065$106,498$102,877
Federal------
State------
Local------
Unspecified$102,065$106,498$102,877
Individual Contributions------
$19,312$16,644$11,754
$157,200$135,367$150,885
Investment Income, Net of Losses($1,092)$946($2,206)
Membership Dues----$0
Special Events$149,784$149,285$151,029
Revenue In-Kind$397,735$401,190$415,852
Other$1,964$2,212$1,363
Expense Allocation
Fiscal Year201720162015
Program Expense$1,213,012$1,090,224$1,153,761
Administration Expense$272,317$225,327$219,726
Fundraising Expense$125,356$125,077$96,830
Payments to Affiliates------
Total Revenue/Total Expenses0.851.401.57
Program Expense/Total Expenses75%76%78%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201720162015
Total Assets$3,366,715$3,614,563$3,016,622
Current Assets$413,993$672,821$1,856,827
Long-Term Liabilities$0$0$0
Current Liabilities$32,701$49,583$31,617
Total Net Assets$3,334,014$3,564,980$2,985,005
Short-Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities12.6613.5758.73
Long-Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Other Documents
Spring 2019 Newsletter2019View
Summer 2018 Newsletter2018View
Fall 2018 Newsletter2018View
Cross-Lines Brochure2017View
Organization Name Cross-Lines Community Outreach
Address 736 Shawnee Avenue
Kansas City, KS 66105
Primary Phone (913) 281-3388
Contact Email susila@cross-lines.org
CEO/Executive Director Susila Jones
Board Chair Cindy Moore
Board Chair Company Affiliation Kansas City Kansas Community College
Year of Incorporation 1965
Former Names
Cross-Lines Cooperative Council, Inc.