KC CARE Health Center
3515 Broadway Blvd
Kansas City MO 64111-2537
Dr. Thedinger meets with a patient to talk about her progress at KC CARE Clinic.
Web and Phone Contact
Telephone (816) 777-2787
Fax 816- 777-2796
Mission Statement

The mission of KC CARE Health Center is to promote health and wellness by providing quality care, access, research, and education to the underserved and all people in our community.

We accomplish our mission by: Respecting the dignity of each individual; Serving a diverse community; Providing culturally competent quality care; Working collaboratively with volunteers; Cultivating partnerships throughout our community; Adapting to the changing needs of the community; Embracing healthcare innovation and research; Educating the healthcare workforce; Maximizing our financial resources.
CEO/Executive Director Mr. Wil Franklin
Board Chair Mr. Bert Malone
Board Chair Company Affiliation Community Volunteer
History and Background
Year of Incorporation 1971
Former Names
Westport Free Health Clinic
The Kansas City Free Health Clinic
Kansas City CARE Clinic
Volunteer Opportunities
Ways to donate, support, or volunteer KC CARE gratefully accepts all contributions, both monetary, in-kind, or via the donation of time as a volunteer.  Please go to our website, www.kccare.org, to learn more.
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Mission Statement

The mission of KC CARE Health Center is to promote health and wellness by providing quality care, access, research, and education to the underserved and all people in our community.

We accomplish our mission by: Respecting the dignity of each individual; Serving a diverse community; Providing culturally competent quality care; Working collaboratively with volunteers; Cultivating partnerships throughout our community; Adapting to the changing needs of the community; Embracing healthcare innovation and research; Educating the healthcare workforce; Maximizing our financial resources.
Background Statement
The Kansas City CARE Clinic dba KC CARE Health Center (KC CARE) is a nonprofit 501(c)(3) organization founded in 1971 by a group of volunteers to address the health needs they saw among uninsured and low-income elderly and young adults in the midtown area. KC CARE has 48 years of experience providing quality, affordable health services to the underserved and all people in our community. In the early years, the primary focus was to provide care for the elderly and youth in Westport with general medicine, family planning, STI (sexually transmitted infection) testing services, and dental care. In the 1980s and 90s, KC CARE's HIV/AIDS treatment and prevention work became essential to the health and wellness of urban Kansas City. After 2000, KC CARE strengthened our Primary program and established Behavioral Health services including individual therapy, family/group counseling, substance abuse treatment, case management, crisis intervention, and medication management. Care Coordination launched in 2010 and places Community Health Workers in hospital systems, safety net clinics, community organizations and insurance companies to offer support in addressing barriers to healthy living or to accessing healthcare resources and services.

Today, we offer integrated healthcare and community outreach at four urban locations, each located on a major bus line for ease of access.

  • Midtown - 3515 Broadway 
  • Northeast - 4601 Independence Ave
  • Research - 2340 Meyer Blvd
  • Homeroom Health - 30th and Troost in the Wonder Shops & Flats

We continue to further expanded our core services of Primary Care, Behavioral Health, Dental Care to better serve our community and even more patients. In FY2018-19, KC CARE served more than 17,000 patients through more than 35,000 encounters across all program areas. This includes the following encounters: Primary Care: 19,038; HIV Primary Care: 3,386; Oral Health: 3,176; Behavioral Health: 5,987; HIV Case Management: 1,537; HIV Treatment Adherence: 7,258; HIV Prevention and Testing: 7,752; Community Health Workers: 17,471; and Clinical Trials: 382. KC CARE patients were 53% male, 45% female, 1.5% Transgender/Gender Queer; and 0.5% other/unreported. Ages range: 7% under 18 years; 87% 19-64 years; and 5% over 65 years. Patients were 44% Caucasian, 30% African American, 14% Hispanic/Latino, 2% Asian/Pacific Islander, 1.5% multiracial, 0.5% American Indian/Alaskan Native, 0.5% Hawaiian/Pacific Islander, 7.5% unreported.
Impact Statement

In 2019, KC CARE Health Center (KC CARE) opened a fourth location, Homeroom Health, in The Wonder Shops & Flats at 30th Street and Troost Avenue. In partnership with Cornerstones of Care (CoC), KC CARE will provide a true health home; at Homeroom Health for infants, children, teens and young adults by providing Behavioral Health, Medical, and Oral Health services. KC CARE also partners with Rose Brooks Center to provide care to their clients. We continue to expand Community Health Worker programs, wellness and nutrition programming, Hep C Linkage to Care and treatment, HIV PrEP, and targeted HIV prevention programs. As we adapt to the quickly evolving needs of Kansas City’s residents, KC CARE continues to be a trusted and reliable resource for those with nowhere else to turn for medical care and those seeking quality Primary Care, Dental Care, Behavioral Health Services, and more. KC CARE's Behavioral Health Program ensures that mental health screenings are completed at all Primary Care visits. KC CARE retained recognition as a Patient Centered Medical Home (PCMH) in the summer of 2019.

Needs Statement

KC CARE Health Center's (KC CARE's) most significant needs are: unrestricted funding and funding to support our Primary Care and Oral Health services.

Unrestricted Funding is necessary for us to continue providing care when grant funding has ended and to respond quickly to newly identified needs of the community before grant funding can be secured.

Funding is most difficult to secure for Primary Care and Oral Health Services because funding from the federal government is insufficient to care for uninsured, non-elderly adults who do not qualify for Medicare or Medicaid. Medicare does not cover most dental procedures such as cleanings, fillings, dentures, or other dental devices. While the Affordable Care Act made medical coverage more accessible for many Americans, deductibles are high and quality care is often still out of reach even for those with insurance plans through the Federal Marketplace. 69% of those served by KC CARE’s clinical services remain uninsured today.

KC CARE's physical space continues to be an issue. Despite opening a third location in Northeast Kansas City in April 2017 and a fourth location Homeroom Health in August 2019, we are at capacity at three of our locations and recognize the growing demand for our services. KC CARE will continue to seek creative ways to utilize our existing space and new partnerships that will enable us to meet the local demand for more affordable expert healthcare.
Service Categories
Community Clinics
Areas of Service
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
KS - Wyandotte County Urban Core
CEO/Executive Director/Board Chair Statement
Change is difficult. This is the first CEO letter authored by someone other than Sheri Wood for more than two decades. I am grateful for the opportunity to build upon the foundation and success Sheri Wood established at KC CARE Health Center (KC CARE). Change is also an opportunity for growth.
Amid a rapidly changing political and social landscape, an organization whose mantra of being the “heart of community healthcare,” rose to new challenges in the last year. In addition to maintaining high quality, KC CARE’s customer base grew by more than 8% and the organization provided 13% more encounters than the previous year, resulting in a a $1.2 million gain over last year. We made a $50 million-dollar economic impact to the region based on cost savings, workforce contributions, and care delivered.
Recognizing that we can’t meet community needs alone, KC CARE sought new ways to leverage partner resources to create greater impact. Our partnership with Cornerstones of Care grew with the opening of a new pediatric health center location: Homeroom Health. Together, KC CARE and Cornerstones rallied generous funders and brought this concept from an idea to a reality that will open in the 2019-20 fiscal year. 
At KC CARE, it is not just our mission to provide quality, accessible, and affordable care to those who need it most, it is our north star. We also recognize that new challenges require new thinking. That is why KC CARE is focused on not only being a high-quality healthcare provider of choice, but also an employer of choice. We are taking active steps to reimagine how we take care of our most valuable assets, our staff. In the coming year, we will realign our structure so that we can be nimble to better meet shifting community needs. With value-based reimbursement as a likely  future reality, we are focused on building infrastructure and delivering quality. We are also rethinking how we engage, train, and empower our workforce around our mission.
As the new CEO at KC CARE, I’m honored to work for an amazing staff, Board of Directors, and community. I aim to build on our 48 years of strengths, nurture leadership, and foster innovation. KC CARE is fortunate to have friends, partners, volunteers, and a dedicated team to do the very important work we’ve been tasked. We are excited to start a new conversation with you and our community about our work together in Kansas City and to take bold steps forward to lead the way both regionally and nationally.
--Wil Franklin

KC CARE provides Primary Care services at four urban Kansas City, MO facilities. Services include:
  • Adult/family/pediatric medicine
  • Women’s health
  • Acute and chronic disease care
  • Physical exams
  • School and sports physicals for children
  • Vaccinations for infants and children
  • TB testing
  • And chiropractic services.

Specialized care offered through KC CARE's Primary Care Services includes:
  • Osteopathic manipulative medicine
  • Dermatology
  • Pulmonology
  • Nutrition counseling
  • Chiropractic
  • Consultation for PrEP/PEP medication
  • Hep C treatment
  • And transgender medical care.

In addition, our Primary Care Program was among the first in the country to offer opt-out rapid HIV testing (results in 20 minutes) as a regular part of care, per Centers for Disease Control and Prevention guidelines. We also utilize an integrated service model, incorporating Behavioral Health screenings and evaluations into all Primary Care visits.
Program Budget $5,893,656.00
Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served Families, Families
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Patients access integrated healthcare services addressing all aspects of their health and wellness, obtain information about their health status, and receive medication(s) they need. The primary care program has grown 129% in the last four years.
Long-Term Success Improved overall health status and improved quality of life for patients.
Program Success Monitored By

KC CARE evaluates Primary Care services by tracking patient health indicators across time using Electronic Health Record eClinical Works. We also conduct patient satisfaction surveys on a quarterly basis to gain insight into how well we are meeting patients’ needs.

Examples of Program Success

KC CARE's Primary Care Program served almost 9,000 individuals in 2018 in over 21,000 encounters. 65% of patients were at or below the 100% of the 2018 Federal Poverty Level and 65% were uninsured. In 2018, 76% of hyperlipidemia patients had an updated LDL-C Panel. 48% of diabetic patients achieved an HgbA1C at or below 8.0% in the previous 12 months. 51% of our patients with hypertension were controlled at 140/90. 84% of HIV+ patients achieved viral suppression confirmed by a viral load test.

 KC CARE's Behavioral Health Program offers integrated and comprehensive mental health support for children and adults provided by a multidisciplinary team of:
  • Clinical Intake Coordinators
  • Behavioral Health Consultants (BHCs)
  • Case Managers
  • Psychiatric Nurse Practitioners (PNPs).

KC CARE provides outpatient mental health and substance abuse treatment services for uninsured patients, including HIV primary care patients. These services include initial assessment and evaluation of client needs, individual, group and family therapy, psychiatric evaluation, medication management, and integrated behavioral health assessment in our Primary Care Services. KC CARE's Behavioral Health staff utilize a variety of evidence-based practices to offer the most up-to-date treatments to empower our patients/clients to achieve their goals and maintain treatment adherence. Recently, KC CARE has launched a Medication-Assisted Therapy (MAT) outpatient treatment to assist clients with Opioid Use Disorder.
Program Budget $1,484,573.00
Category Mental Health, Substance Abuse Programs, General/other Outpatient Mental Health Treatment
Population Served Adults, Families, Poor,Economically Disadvantaged,Indigent
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Clients will engage in mental health treatment as prescribed and adhere to their mental health treatment plan.
Long-Term Success Patients will heal from or adapt to the various mental health issues which have hampered their ability to progress through appropriate life situations.
Program Success Monitored By KC CARE evaluates Behavioral Health services by tracking patient health indicators across time using Electronic Health Record eClinical Works. A Psychiatric Nurse Practitioner helps to ensure appropriate medication or general medicine referrals occur. We also conduct patient satisfaction surveys on a quarterly basis to gain insight into how well we are meeting patients’ needs.

Examples of Program Success

In 2018, KC CARE's Behavioral Health Program served nearly 1,900 individuals, 78% of lived at or below the 2018 Federal Poverty Level. Additionally, mental screenings are provided to all 10,000 KC CARE patients receiving medical care. Health insurance coverage is a major barrier for many to access Behavioral Health services because many insurance plans do not cover these services or leave a significant copay to the patient. 68% of patients served by our Behavioral Health program lack health insurance coverage. In 2018, 96% of Behavioral Health patients adhered to their treatment plan. 68% of patients demonstrated improved functioning as evidenced by maintaining/improving their score on the OQ-45 Assessment and 83% of therapy patients had an updated treatment plan every three months.


KC CARE offers high-quality, affordable Oral Health and Dental Care services to children and adults who may not otherwise have access to care. Most medical insurance plans do not include dental coverage, including Medicaid and Medicare. Dental services include diagnostic, restorative, emergency, and preventive oral healthcare. This includes examinations, x-rays, fillings, extractions, minor oral surgery, root canals, crowns, and prophylaxis treatments. For children, KC CARE also completes sealant treatments as appropriate. KC CARE also provides emergency assistance with active gingival infections or abscesses, often offering same day appointments. Oral health is a key component of overall health and wellbeing, and our goal is to provide high-quality, comprehensive care to those who need it most.
Program Budget $1,103,583.00
Category Health Care, General/Other Dental Health Care
Population Served Families, Poor,Economically Disadvantaged,Indigent
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Doubled access to dental care in the last four years – serving almost 1,700 patients annually.

Long-Term Success

All adults and children in the Kansas City metropolitan area will have timely and appropriate dental care, which impacts overall health and wellbeing.

Program Success Monitored By KC CARE's Continuous Quality Management Plan includes processes to monitor restoration of oral health as measured by the establishment and completion of treatment plans. In addition, we administer patient satisfaction survey quarterly and obtain input from our Consumer Advisory Council.

Examples of Program Success

In 2018, 95% of dental patients who presented for routine dental care established a treatment plan. Of these patients, 60% completed treatment plans. 

Description Comprehensive HIV Primary Care is a core component of our HIV program. KC CARE is the grantee for a federal Ryan White Part A, C and D grants which support (among other services) access to HIV primary care for individuals without insurance or Medicaid/Medicare. Patients receive ambulatory and diagnostic care including medical evals, ARV therapy, prophylactic and treatment interventions for complications of HIV infections, including opportunistic infections or malignancies and other AIDS-defining conditions. Support services include the Peer Treatment Adherence Program, designed for HIV+ individuals to improve care engagement and adherence to medication. Through peers, the program provides group or individual interventions, including reminder calls for primary care appointments, follow-up calls for missed appointments or to reschedule, and encounters during clinic hours to enroll patients in services or to address one-time issues/concerns.
Program Budget $1,016,657.00
Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served People/Families of People with HIV/AIDS
Short-Term Success Increase access to HIV primary care for individuals without a third party payer source in the 11-county Metropolitan area.
Long-Term Success Improve the overall health and quality of life for more than 1,000 individuals living with HIV/AIDS.
Program Success Monitored By KC CARE's Continuous Quality Management Plan includes processes to monitor HIV primary care as compared to national standards of care as determined by the HIV/AIDS Bureau of the Health Resources Services Administration. KC CARE consistently exceeds the national threshold for all indicators. In addition, we conduct regular patient satisfaction surveys and obtain input from our Consumer Advisory Council.
Examples of Program Success

In 2018, 84% of HIV clients with an HIV viral load of less than 200 copies/mL, 94% of HIV clients who are prescribed antiretroviral therapy for the treatment of HIV infection, and 68% of HIV clients+ patients had at least two medical visits during the year.


KC CARE coordinates with the integrated Medical Case Management system and other providers to link HIV+ individuals to the services they need including primary care, psychosocial and other support services. Since 1991, KC CARE has provided Medical Case Management as part of the city’s integrated case management system and our team collaborates with myriad agencies serving individuals living with HIV/AIDS. As the lead agency for Ryan White Part D funds, KC CARE also contracts with other agencies to improve access to primary care and support services for HIV infected women, infants, children and youth through coordinated, comprehensive, culturally and linguistically competent, family-centered services. We also provide Linkage to Care Case Management which offers essential, short-term engagement to ensure newly diagnosed HIV+ persons are effectively connected to primary care and support services.
Program Budget $1,523,932.00
Category Human Services, General/Other Case Management
Population Served People/Families of People with HIV/AIDS
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Patients receive services to overcome current or potential barriers to HIV care. These barriers may include general poverty, mental illness, substance abuse, limited HIV knowledge, and health literacy, fear/stigma and access to treatment.
Long-Term Success Patients are supported through detailed care plans and coordinated services which result in access to treatment and long-term engagement in care.
Program Success Monitored By The quality of service and indicators are monitored by the on-location program managers in collaboration with state-funded regional quality managers based on nationally recognized performance measures which include medical indicators (HIV laboratory results, verified medical care visits, adherence to medications, mental health improvement).
Examples of Program Success

In 2018, 94% of patients newly diagnosed with HIV are linked to care with a verified medical appointment within 90 days, exceeding the national range of 40%-60%. 92% of long-term HIV case management clients achieved viral suppression. Nationally, only about 30-40% of people living with HIV achieve viral suppression.


Executive Director/CEO
Executive Director Mr. Wil Franklin
Term Start May 2019

Wil Franklin, MS, LPC, has led the strategic and daily operations at KC CARE since May 2019.

Wil previously served as the Chief Operating Officer of People’s Health Centers’ Family of Corporations, which includes Betty Jean Kerr People’s Health Centers, a Federally Qualified Health Center, serving more than 45,000 patients annually.

As a senior leader, Wil uses his skills of executive leadership, consensus building and strategic planning to create outcome-based models of service that improve overall efficiency, focus on quality and drive the organizational mission forward. More specifically, at People’s Health Centers, Wil centralized IT operations across 11 locations to increase productivity, ensure cyber security and reduce costs. He also initiated an overhaul of the agency’s call center and scheduling functions while dramatically reducing turnover in those positions. As a widely recognized strategic leader in the region, Wil excels at innovating healthcare solutions to improve services for those living without adequate medical care.

Wil also served as the Chief Program Officer at the St. Louis Integrated Health Network, was an adjunct faculty member in the psychology department at Saint Louis University, and directed the Family Mental Health Collaborative with Jewish Family and Children’s Services. He has also provided consulting services to various healthcare and philanthropic entities.

Former CEOs
Alex ConcholaJan 1985 - Jan 1996
Mrs. Sheridan Y Wood1996 - Oct 2018
Senior Staff
Title Chief Operating Officer

Dennis Dunmyer, BBA, MSW, JD, graduated cum laude, from Widener University School of Law in 2003 with his Juris Doctor degree and from the University of Pennsylvania School of Social Policy and Practice in 2005 with a Master’s degree in Social Work. He also holds a Bachelor's degree in Business Administration from James Madison University. He has over 20 years of experience working in the non-profit sector. Prior to joining KC CARE in 2009, Dennis was the Manager of Admissions for Marillac Children’s Psychiatric Hospital and Residential Center. Prior to service in his current role at KC CARE, Dennis served in three other clinic management positions, most recently as the Chief Wellness Officer. A Licensed Clinical Social Worker, Dennis sits on numerous community boards, workgroups, and initiatives in the region and nationally and was named the 2014 Health Advocate of the Year by the Missouri Health Advocacy Alliance. Dennis is responsible for population health, care coordination, federal grants oversight, business development, facilities, and information technology at KC CARE.


Title Chief Medical Officer

Dr. Craig Dietz has been with the clinic since 2004 where he began as a volunteer in 2003. Dr. Dietz is board certified in both internal medicine and HIV medicine. At the Clinic, he oversees clinical outcomes of programs. Dr. Dietz provides direct patient care with and emphasis in primary and preventive care, public health, women’s health, chronic diseases, communicable diseases, and mental health. He serves as a clinical assistant professor of internal medicine for the KU Internal Medicine Residency program, KCUMB and UMKC School of Pharmacy. Dr. Dietz has been active in the area of research and has several published papers and is the principle investigator for all of the Clinical Trials conducted at KC Free.

Dr. Dietz is from Pratt, Kansas and received a Bachelor’s degree in Life Sciences from Kansas State University. He received his Doctorate of Osteopathic Medicine from Oklahoma State University. Dr. Dietz developed an interest in HIV and Public Health during his residency training at one of the Michigan State University hospitals in inner city Detroit and he received a Master’s in Public Health with an emphasis on community health, underserved populations, and healthcare safety net and administration from the University of Kansas School of Medicine. Dr. Dietz received the American Osteopathic Foundation's Physician of the Year award in 2015.


Title Chief Clinical Officer

Dr. Patricia Neubauer, Ph.D., RN assumed leadership of medical and HIV primary care, pediatrics, dental and practice management operations for KC CARE Health Center in 2019 after serving as the Director of Clinical Services for two years. Pat had the privilege to volunteer for the organization when it was Westport Free Health Clinic operating in the old stone house in the 1980s. She wants to make sure that every patient is offered quality health services and treated with dignity and respect.

Pat completed training in nursing at the Saint Luke’s Hospital School of Nursing and spent her early nursing career at Saint Luke’s Hospital. She graduated from the University of Missouri-Kansas City with a BA in psychology and MA and PhD in counseling psychology. Pat’s experience includes managing nurse care managers, social workers, psychologists, vocational counselors, medical underwriters and a large consulting physician program for an area life and disability insurer. She managed patient care programs for the Mid-America Leukemia and Lymphoma Society. Other past experience includes teaching as an Adjunct Professor of Practical Nursing and Health Occupations at Johnson County Community College. As a licensed psychologist, she previously worked in clinical and consulting settings.

She is currently serving on the Board of Trustees for Saint Andrew Christian Church, in Olathe, Kansas. Past experience includes serving on the boards of the Kansas City Gift of Adoption Fund and Save, Inc.

Title Chief Compliance Officer

Teresa A. Mathis, RN, MSN, MBA joined KC CARE staff in 2016 with 25 years’ experience in the healthcare field. She graduated from Kansas Wesleyan University in 1992 with a nursing degree, and in 2010 completed a Master’s degree in Business Administration and a Master’s degree in Nursing Administration from the University of Mary. She has served in many roles and capacities throughout her 25 years in the healthcare field. Those roles included the opening and serving as the administrator of a new psychiatric hospital, serving in the role of Quality/Risk Management at several healthcare facilities, and as the Administrator of the Medical/Dental program at a local detention center providing care to many of the communities underserved and uninsured. Teresa oversaw the clinical service programs at KC CARE Health Center until recently where she transitioned to the new role of Chief Compliance Officer.

Title Chief Financial Officer, Interim Chief Operating Officer
Experience/Biography George A. Barreto, CPA, received his Bachelor's in Accounting from the University of Missouri - Kansas City in 1997. He has 19 years of accounting and business consulting experience. Mr. Barreto joined the Clinic in September 2016 as the Vice President of Finance. He comes to KC CARE with experience as a Controller at a Medical Center and a Federally Qualified Health Center.
Title Chief Marketing & Development Officer

Doug Day, an active member in the Association of Fundraising Professionals, graduated with a Public Relations degree from William Jewell College, then joined the staff of MMG Worldwide (now MMGY Global), the world’s largest integrated marketing firm serving the hospitality and travel industry. During his 16-year tenure, he was the Vice President of the Field Marketing division, generating company revenue and expanding client relationships through direct sales, product marketing campaigns, major account acquisitions, and innovative online solutions.

More recently, Doug served eight years as the Executive Pastor of a local congregation where he revitalized the church’s brand marketing and community engagement efforts. While directing daily operations and managing strategic initiatives, Doug recruited and led passionate teams of volunteers to affect positive changes in their neighborhoods. Community gardens, urban daycare facilities and local education centers received substantial incremental support through his initiatives.

It is Doug’s background in marketing and nonprofit leadership and commitment to mission-oriented causes and growth-oriented marketing that drew him to the KC CARE Health Center; Doug stepped into the role of Chief Marketing and Development Officer in January 2017.

Title Chief Human Resources Officer

Darlene A. Thompson earned her Bachelor’s Degree in Marketing from the University of Missouri and her Master’s Degree in Human Resource Development from Webster University. Darlene has over 20 years of broad Human Resources experience during which she has held many roles with corporate responsibility. Through these roles, Darlene has gathered strategic skills and obtained critical knowledge in the Human Resources areas of Recruitment, Talent Development, Employee Relations, Retention, Benefits Administration, Career Development and Diversity along with managing organization-wide programs in each of these areas. Darlene joined KC CARE in August 2016 and leads the clinic’s Human Resources functions.

Title Vice President of HIV Services

Corinne Kritikos, LMSW, is Vice President of HIV services. Corinne graduated in 2009 from Loyola University Chicago with her Master’s in Social Work, with a concentration in Leadership Development in the Social Services. She also holds Bachelor of Journalism and Psychology from the University of Kansas. She has over 12 years of experience in the non-profit sector including work in youth development, community schools, and academia. Prior to her service in her current role at KC CARE, Corinne served in different capacities at KC CARE, beginning as a grant writer, and then moving to Manager and then Director of HIV Case Management. In her current role, Corinne oversees HIV Services, which includes HIV Medical Case Management, Peer Treatment Adherence, Prevention, and the Get Tested KC Campaign. Corinne is involved in the Missouri statewide coordination of care planning bodies for Ryan White services—which includes the Ryan White All-Recipients Group, and she currently co-chairs the Ryan White Statewide Quality Committee. Corinne also manages the Consumer Advisory Council and co-leads the Leadership Council, comprising mid-level managers, comprising all mid-level KC CARE management, to focus on staff engagement and customer service.

Title Vice President of Pharmacy Services

Dr. Kamile Johnson comes to KC CARE with 10 years pharmacy experience as a Community Pharmacist. Dr. Johnson attended college at the University of Pittsburgh in Pennsylvania and graduated Magna cum Laude earning a Bachelor of Science in Biology in 2002 and a Doctor of Pharmacy in 2007. Throughout pharmacy school, she worked as a pharmacy intern at a local retail grocery store and helped to launch a free medication program with a local health clinic. During a summer internship for Walgreens in Arizona, Dr. Johnson helped launch the FlavoRx program. After graduating in 2007, Dr. Johnson moved to Kansas City, Missouri to start her career at Walgreens. Here, she learned all of the essential roles and responsibilities of a community pharmacist and used that knowledge to later become the Registered Store Manager of Walgreens Specialty Pharmacy. At the specialty pharmacy Dr. Johnson managed a multimillion-dollar business that specialized in HIV, Organ Transplant, Oncology, Hepatitis C, Multiple Sclerosis, Cystic Fibrosis, Rheumatoid Arthritis, Crohn’s, and Growth Hormone. This opportunity allowed her to be on the cutting edge of bringing specialty pharmacy to the local retail community. Dr. Johnson joined the Kansas City CARE Clinic in 2016 as the Director of Pharmacy Services and established a full-service in-house pharmacy offering dispensing and patient assistance programs and to assist with policy and procedures to increase patient access to medication. Dr. Johnson has worked closely with KC CARE for many years while at Walgreens Specialty offering services to the clinics KC CARE’s HIV patients. KC CARE receiving its FQHC status, thus pursuing pharmacy services, was perfectly timed with Dr. Johnson making a transition in her career. In 2019, Dr. Johnson was made Vice President of Pharmacy Services. Dr. Johnson also co-facilitates the Leadership Council, comprising all mid-level KC CARE management, to focus on staff engagement and customer service.

Paid Full-Time Staff 162
Paid Part-Time Staff 7
Paid Contractors 9
Volunteers 834
Retention Rate 75%
Staff Diversity (Ethnicity)
African American/Black 44
Asian American/Pacific Islander 0
Caucasian 97
Hispanic/Latino 18
Native American/American Indian 0
Other 10
Other (Please Specify) Two or more races
Staff Diversity (Gender)
Female 124
Male 43
Not Specified 2
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
KC CARE has built a rich history in the Kansas City area over the past 48 years and is fortunate to have the support of a wide variety of community organizations and fellow healthcare providers. Collaborations include hospital partners like Truman Medical Center which supports our lab work, HCA which provides space for our Research Medical Center location, and Saint Luke’s Health System, a partner in our Care Coordination Program. KC CARE's numerous academic partners include Kansas City University of Medicine & Biosciences, KU School of Medicine, UMKC’s Schools of Pharmacy, Nursing & Health Studies, and Dentistry. KC CARE is also an internship site for other students and graduate students in the region. In 2016, KC CARE began a formal partnership to provide care at Rose Brooks Center and several locations of Cornerstones of Care. In 2019, KC CARE opened a pediatric-centered health home with Cornerstones. KC CARE collaborates with other safety net providers through MARC and partners with 25+ partners to implement Community Health Workers across the metro. We are part of the Missouri Primary Care Association, the National Association of Community Health Centers and National Association of Free & Charitable Clinics. As a Ryan White HIV program grantee since the 1990s, KC CARE’s comprehensive HIV services are recognized as a national model.
External Assessment and Accreditations
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation2018
Federally Qualified Health Centers (FQHC)2015
ONYX Program/Leadership in the Fight Against AIDSMarion Kreamer Ribbon of Hope Award2003
Pillar Award for Outstanding Public & Community ServiceMO Assn of Social Welfare, KC Chapter2005
Non-Profit Executive Director of the YearCouncil on Philanthropy2005
Commendation for commitment to citizens of Jackson CountyJackson County "State of the County"2005
Philly Award 1st Place Membership/FR Appeal >$1 MillionCouncil on Philanthropy2006
Bank of America Local Hero - Sally Neville, RN, MSNBank of America2011
Selected as a model site for integrated careHealth Resources and Services Administration (HRSA)2012
The Health Trailblazer AwardCavalry Community Outreach Network2014
Federally Qualified Health Center (FQHC)Human Resources & Services Administration (HRSA)2015
Patient-Centered Medical Home Certification (PCMH)National Committee for Quality Assurance (NCQA)2015
Philly Award of Distinction for Special Event InvitationNP Connect2015
Philly Award of Distinction for Special Event InvitationNP Connect2016
The Health Literacy Trailblazer AwardHealth Literacy Media2017
Philly Award of Distinction for Special Event InvitationNP Connect2017
Philly Award of Silver for Special Event InvitationNP Connect2017
KC CARE HIV Linkage to Care recognized as a Model PracticeNational Association of County and City Health Officials' Model Practice Program2018
Philly Award of Gold for Identity CampaignNP Connect2018
Philly Award of Silver for Special Event InvitationNP Connect2018
Patient-Centered Medical Home Certification (PCMH)National Committee for Quality Assurance (NCQA)2018
Bronze Award for Quality ImprovementMissouri Primary Care Association2019
Patient-Centered Medical Home Certification (PCMH)National Committee for Quality Assurance (NCQA)2019
Government Licenses
Is your organization licensed by the government? No
Board Chair
Board Chair Mr. Bert Malone
Company Affiliation Community Volunteer
Term May 2016 to Mar 2020
Email bert.malone923@gmail.com
Board Members
Ms. Nikki BeardSaint Luke's Health System
Mr. Chadwick BrooksChadwick Brooks Design
Mr. Rod CarterCarter Broadcast Group, Inc.
Ms. Laura FoleyMedical Provider Advisor to the Board
Mr. Cotton HawkesSamson Dental
Ms Karen E. JonesCommunity Volunteer
Ms. Angela R. Locke MBA, BSN, RN, NE-BCSaint Luke's Health System
Mr. Bert MaloneRetired, Kansas City Health Department
Ms. Kate McKinneyMartin, Pringle, Oliver, Wallace, & Bauer
Mr. Tom NagelPolsinelli
Mr. Drue ThomasUMB Bank
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 0
Native American/American Indian 0
Board Demographics - Gender
Male 3
Female 6
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 72%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 11%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 12
Standing Committees
Advisory Board / Advisory Council
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Advisory Board Members
Mr. Matt AnthonyVML
Mr. Jonathan Bowyer
Dr. Robert Claassen D.D.S.private practice dentist
Mr. David Cooper
Ms. Cheryl K. DillardCommunity Volunteer
Dr. Arthur J. Elman M.D.Retired
Ms. Cheryl A. Gibson PhDUniversity of Kansas Medical Center
Ms. Betsy S. GreenCommunity Volunteer
Dr. John Hall MDDermatologist in private practice
Ms. Amie HankelGlobal Prairie
Ms. Laura R. HockadayCommunity Volunteer
Dr. Camille Honesty MD
Hon. Jolie JustusMissouri State Senator
Dr. Sofia Kahn MD
Ms. Gina KaiserCommunity Volunteer
Mr. Kurt Knapstein
Dr. Paul Koontz Jr., MDRetired Surgeon
Ms. Jennifer D. LaueCommunity Volunteer
Ms. Amy McArnarney-HuntH&R Block
Ms. Mary Kay McPheeCommunity Volunteer
Mr. Lee PagePage Communications
Mr. John PenceMcInnes Group, Inc.
Ms. Michelle Robin DCYour Wellness Connection, P.A.
Ms. Doris Rogers
Dr. Nelson Sabates MDSabates Eye Centers
Ms. Sandra L. SchermerhornCommunity Volunteer
Ms. Sloane Simmons
Mr. James SmithJames Smith Graphics
Mr. Steve A. StroadeContract Furnishings, LLC
Mr. Mike SwensonBarkley, Evergreen & Partners
Mr. David C. VogelLathrop & Gage
Mr. Maurice WatsonBlackwell Sanders
Mr. David S. WileyCommunity Volunteer
Dr. John Yeast MDSaint Luke's Health System
Fiscal Year Start Apr 01, 2018
Fiscal Year End Mar 31, 2019
Projected Revenue $18,676,456
Projected Expenses $18,632,939
Endowment Value $177,142
Spending Policy Income Only
IRS Letter of Exemption
Foundation Comments
  • FYE 3/31/2018, 2017, 2016: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line items may include contributions from individuals.  
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201820172016
Foundation and
Corporation Contributions
Government Contributions$6,873,412$7,325,912$5,679,564
Individual Contributions------
Investment Income, Net of Losses$11,777$4,576$6,451
Membership Dues----$0
Special Events$249,903$236,885$246,626
Revenue In-Kind$4,370$47,291$107,937
Expense Allocation
Fiscal Year201820172016
Program Expense$11,168,865$8,919,160$7,262,802
Administration Expense$3,775,147$3,325,343$1,986,025
Fundraising Expense$593,121$278,747$392,808
Payments to Affiliates------
Total Revenue/Total Expenses0.910.960.98
Program Expense/Total Expenses72%71%75%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201820172016
Total Assets$4,859,644$5,574,617$5,528,457
Current Assets$2,779,010$3,456,270$3,426,056
Long-Term Liabilities$69,860$95,628$0
Current Liabilities$1,497,009$1,150,547$673,861
Total Net Assets$3,292,775$4,328,442$4,854,596
Short-Term Solvency
Fiscal Year201820172016
Current Ratio: Current Assets/Current Liabilities1.863.005.08
Long-Term Solvency
Fiscal Year201820172016
Long-Term Liabilities/Total Assets1%2%0%
Top Funding Sources
Fiscal Year201820172016
Top Funding Source & Dollar Amount` -- --Health Care Foundation of Greater Kansas City $1,102,957
Second Highest Funding Source & Dollar Amount -- --St. Luke's Foundation $247,250
Third Highest Funding Source & Dollar Amount -- --United Way of Greater Kansas City $188,610
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years Yes
Organization Comments

Other Documents
Organization Name KC CARE Health Center
Address 3515 Broadway Blvd
Kansas City, MO 641112537
Primary Phone (816) 777-2787
Contact Email social@kccare.org
CEO/Executive Director Mr. Wil Franklin
Board Chair Mr. Bert Malone
Board Chair Company Affiliation Community Volunteer
Year of Incorporation 1971
Former Names
Westport Free Health Clinic
The Kansas City Free Health Clinic
Kansas City CARE Clinic