Kansas City Care Clinic
3515 Broadway
Kansas City MO 64111-2537
Dr. Thedinger meets with a patient to talk about her progress at KC CARE Clinic.
Web and Phone Contact
Telephone (816) 777-2787
Mission Statement

The mission of the Kansas City CARE Clinic is to promote health and wellness by providing quality care, access, research and education to the underserved and all people in our community. 

We accomplish our mission by: Respecting the dignity of each individual; Serving a diverse community; Providing culturally competent quality care; Working collaboratively with volunteers; Cultivating partnerships throughout our community; Adapting to the changing needs of the community; Embracing health care innovation and research; Educating the health care workforce; Maximizing our financial resources.
Leadership
CEO/Executive Director Ms. Sheridan Y Wood
Board Chair Ms. Kate McKinney
Board Chair Company Affiliation Martin, Pringle, Oliver, Wallace & Bauer
History and Background
Year of Incorporation 1971
Former Names
Westport Free Health Clinic
The Kansas City Free Health Clinic
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement

The mission of the Kansas City CARE Clinic is to promote health and wellness by providing quality care, access, research and education to the underserved and all people in our community. 

We accomplish our mission by: Respecting the dignity of each individual; Serving a diverse community; Providing culturally competent quality care; Working collaboratively with volunteers; Cultivating partnerships throughout our community; Adapting to the changing needs of the community; Embracing health care innovation and research; Educating the health care workforce; Maximizing our financial resources.
Background Statement

The Kansas City CARE Clinic is a private, not-for-profit 501(c)(3) organization founded in 1971 by a group of concerned citizens to address the health need they saw among uninsured and low income elderly and young adults in the midtown area. The Clinic has 46 years of experience providing high quality health services to those who do not have access to basic care.

In the early years, the primary focus was to provide care for the elderly and the free-spirited youth in Westport with general medicine, family planning, STD (sexually transmitted disease) testing services and dental care. In the 1980’s and 90’s, the Clinic’s HIV/AIDS treatment and prevention work became essential. With the turn of the century, the Clinic strengthened its General Medicine program and established Behavioral Health services, including individual, family and group counseling; substance abuse treatment; case management; crisis intervention; and medication management. The Care Coordination program, begun in 2010, now places Community Health Workers in four hospital systems, nine safety net clinics, and numerous community organizations.

Today, the Clinic employs over 160 staff members, and over three fourths of our staff provide direct patient care. The Kansas City CARE Clinic operates two facilities. The Clinic completed its first-ever capital campaign in November 2001 and moved its main clinic to 3515 Broadway in the Midtown area over 10 years ago; the 20,000+ square foot building is only blocks from where the Clinic first opened and is owned, mortgage free by the Clinic. We operate a satellite location at 2340 E. Meyer Blvd. where dental, general medicine and behavioral health services are provided. In April 2017, the Clinic opened its third location at 4601 Independence Ave. when it took over the private family practice of Dr. Elaine Joslyn upon her retirement.

In FY2016-17, the Clinic served more than 14,000 patients through more than 85,000 encounters across all program areas. This includes the following encounters: General Medicine 10,755; HIV Primary Care 2,262; Dental 1,377; HIV Treatment Adherence 6,272; Behavioral Health 3,946; HIV Case Management 28,876; HIV Prevention plus Counseling &Testing 7,030; Community Health Workers 6,786; and Clinical Trials 195. Clinic patients were: Male 49.6%, Female 49.6% and Transgender 0.8%; African American 41.1%, Caucasian 37.6%, Hispanic/Latino 12.9%, Asian 1.8%, Native American/Pacific Islander 1.5%, Multiracial 1.1%, and Unknown 4.2%.

Impact Statement

Accomplishments 2016-17:

  • In 2015, the Clinic was recognized as a Patient-Centered Medical Home and designated as a Federally Qualified Health Center indicating our ability to provide high-quality care. FQHC designation allowed the Clinic to further expand services to include pediatric primary and dental care; new EMR implemented in 2016 has improved outcomes tracking.
  • In September 2016, the Clinic completed conversion of its onsite dispensary into a full pharmacy with 340B Program pricing. The pharmacy offers patients improved medication management and greater access to affordable scripts and additional organizational sustainability.
  • In April 2017, the Clinic acquired opened a third location in Northeast Kansas City. The Clinic also began providing primary care to Rose Brooks Center and several locations of Cornerstones of Care.
  • The Clinic continues to cultivate meaningful partnerships with community organizations and academic groups to increase our capacity and train the next generation of providers. Our dedicated volunteers significantly increase our capacity to serve patients. In FY16-17, the Clinic received over $3 million in contributed goods and services, which included 700+ volunteers who donated over 23,000 hours valued at $820,000.
 

Goals for 2017-18:

  • The Clinic continues to grow and strengthen services including Community Health Worker programs, wellness and nutrition programming, Hep C linkage and treatment, HIV PrEP, and targeted HIV prevention programming.
  • In order to improve quality of services, the Clinic’s Behavioral Health Program is pursuing accreditation through CARF International. The Clinic will also reapply for PCMH recognition in 2018.
  • In order to improve quality of services, our Behavioral Health Program is pursuing accreditation through CARF International.
  • The Clinic received a HRSA Oral Health Expansion grant in June 2016, which the Clinic will leverage to expand staff and capacity and also to expand into pediatric dental care.

Needs Statement

The Clinic's most significant needs are:

  1. Unrestricted Funding is necessary for us to continue providing care when grant funding has ended and to respond quickly to newly identified needs of the community before grant funding can be secured.
  2. Funding is always most difficult to secure for General Medicine and Oral Health Services because there is a lack of major funding from the federal government to care for uninsured, non-elderly adults who do not qualify for Medicare or Medicaid. This problem does not go away under the Affordable Care Act, since neither Missouri nor Kansas opted to expand Medicaid programs, we know a significant number of our patients continue to be uninsured. 67% of our patients remain uninsured.
  3. The Clinic’s physical space continues to be an issue. Despite opening a third location in Northeast Kansas City in April 2017, we are at capacity at our Broadway location and recognize the growing demand for services. The Clinic will continue to seek creative ways to utilize our existing space as well as new partnerships that will enable the Clinic to meet more of the demand for services.

Service Categories
Community Clinics
Counseling
AIDS
Areas of Service
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
KS - Wyandotte County Urban Core
CEO/Executive Director/Board Chair Statement

It’s hard to believe that it's Kansas City CARE Clinic’s 46th year of operation. As the time flies by, we continue serving those most in need in our community. Regardless of healthcare changes and a patient’s status—uninsured, underinsured, or insured—we’re here to care for everyone.

In 2016, KC CARE acquired beloved physician Dr. Elaine Joslyn's family practice, upon her retirement, in Northeast Kansas City. This established practice in an area of high need increases our pediatric reach, expands our geographic scope, and prevents the displacement of a large number of patients.

New partnerships with Kansas City’s Cornerstones of Care and Rose Brooks Center provide important links to onsite medical care for children and families in crisis. We've also significantly increased the number of Community Health Workers (CHWs) serving Wyandotte County, thanks to a collaboration between KC CARE and the Community Health Council of Wyandotte County, with funding from the United Health Foundation. KC CARE’s CHWs work alongside clients to increase access to care, provide education, promote wellness and self-sufficiency, and reduce unnecessary use of resources.

As a Patient-Centered Medical Home and Federally Qualified Health Center, we serve the entire family, from children to seniors. Our focus is on the whole patient, an integration of primary medical, oral health, and behavioral health care. Patient navigators, financial counselors, and CHWs help educate and empower our patients to partner with us for better health.

Crafting individualized care for our patients requires an army of people within the Clinic. Our work is never finished. But with our committed staff and volunteers at the core of our integrated care system, built on a foundation of support from our many dedicated program partners and generous funders, we're confident that the Clinic will provide Care, Access, Research, and Education to our community for decades to come.

Programs
Description

The Clinic provides services at three urban Kansas City, MO facilities. General Medicine services include adult/family medicine, women’s health care, acute and chronic disease care, physical exams, TB testing, chiropractic services and occupational and physical therapies. Specialized care includes osteopathic manipulative medicine, dermatology, nephrology, pulmonology, nutrition counseling, chiropractic, occupational and physical therapy, consultation for PrEP medication, and Hep C treatment. The Clinic also now provides primary care and weight management for pediatrics in partnership with KCU. In addition, our General Medicine is among the first in the country to offer opt-out rapid HIV testing (results in 20 minutes) as a regular part of all care, per Centers for Disease Control and Prevention guidelines.

Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served Families, Families,
Short-Term Success Patients access integrated health care services addressing all aspects of their health and wellness, obtain information about their health status and receive medication(s) they need. 
Long-Term Success Improved overall health status and improved quality of life for patients.
Program Success Monitored By

The Clinic evaluates General Medicine services by tracking patient health indicators across time using Greenway SuccessEHS electronic health records system. In addition, we conduct patient satisfaction surveys on a quarterly basis to gain insight on how well we are meeting patients’ needs.

Examples of Program Success

In 2016, 90% of hyperlipidemia patients had an updated LDL-C Panel. 53% of diabetic patients achieved an HgbA1C at or below 8.0% in the previous 12 months. 50% of our patients with hypertension were controlled at 140/90. 61% of patients received a depression screening and follow-up at their medical visit.

70% of General Medicine patients were at or below the 100% of the 2016 Federal Poverty Level, which ranged from $11,880 to $24,300 for household sizes from 1 to 4 people, respectively, and despite the Affordable Care Act, 72% of the Clinic’s General Medicine patients remained uninsured.

Description

Behavioral Health Counseling, Psychiatry and Substance Abuse Treatment are provided by a multidisciplinary team that includes staff therapists, in-clinic behavioral health consultants, a substance abuse counselor, a psychiatrist and psychiatric nurse practitioner. The Clinic provides out-patient mental health and substance abuse treatment services for uninsured patients, including HIV primary care patients. These services include: initial assessment and evaluation of client needs; individual, group and family therapy; psychiatric evaluation; medication management; and integrated behavioral health assessment in our Gen Med clinics. Coordination of behavioral health services with medical providers and community resources strengthen the holistic approach of this program.

Category Mental Health, Substance Abuse Programs, General/other Outpatient Mental Health Treatment
Population Served Adults, Families, Poor,Economically Disadvantaged,Indigent
Short-Term Success Client will engage in mental health treatment as prescribed and adhere to their mental health treatment plan.
Long-Term Success Patients will heal from or adapt to the various mental health issues which have hampered their ability to progress through appropriate life situations.
Program Success Monitored By

The Clinic evaluated the mental health program by performing retrospective review of patient medical records each month. Greenway SuccessEHS tracks patients’ information and indicators, and a Psychiatric Nurse helps to ensure appropriate medication or general medicine referrals occur.

Examples of Program Success

In 2016, 74% of individual therapy patients demonstrated improved functioning as evidenced by maintaining/improving their score on the OQ-45 Assessment, and 98% of therapy patients had an updated treatment plan every three months. Additionally, 82% of psychiatry patients were adherent to their treatment plan.

Description

Comprehensive oral healthcare is available to the Clinic’s uninsured or underinsured patients served primarily in General Medicine, HIV Primary Care and Behavioral Health, as a way to integrate oral healthcare to improve patients’ overall health. The Dental program provides diagnostic, restorative, emergency and preventive oral treatments. The Clinic’s dental program was the first in the U.S. to incorporate routine, opt-out HIV testing as a regular part of oral healthcare. Services are provided by staff and volunteer dentists as well as in collaboration with student dentists, dental hygienists and dental assistants. A 2016 HRSA grant for dental expansion has allowed the Clinic to expand service capacity, including the addition of pediatric oral health care.

Category Health Care, General/Other Dental Health Care
Population Served Families, Poor,Economically Disadvantaged,Indigent,
Short-Term Success

Increase access to dental care for at least 1,000 patients a year.
Long-Term Success

All adults in the Kansas City metropolitan area will have timely and appropriate dental care.

Program Success Monitored By

The Clinic's Continuous Quality Management Plan includes processes to monitor restoration of oral health as measured by the establishment and completion of treatment plans. In addition, we administer patient satisfaction survey and obtain input from our Consumer Advisory Council.
Examples of Program Success

In 2016, 70% of dental patients who presented for routine dental care established a treatment plan. Of these patients, 83% completed treatment plans.

Description

Comprehensive HIV primary care is a core component of our HIV program. The Clinic is the grantee for a federal Ryan White Part C grant which supports the Early Intervention Partnership of Greater Kansas City which provides HIV primary care for individuals without insurance or Medicaid/Medicare. Patients receive ambulatory and diagnostic care including medical evals, ARV therapy, prophylactic and treatment interventions for complications of HIV infections, including opportunistic infections or malignancies and other AIDS defining conditions.

Support services include the Peer Treatment Adherence Program, designed for HIV+ individuals to improve care engagement and adherence to treatment. Through peers, the program provides group or individual interventions, including reminder calls for primary care appointments, follow-up calls for missed appointments or to reschedule, and just-in-time encounters during clinic hours to enroll patients in services or to address one-time issues/concerns.
Category Health Care, General/Other Ambulatory & Primary Health Care
Population Served People/Families of People with HIV/AIDS, ,
Short-Term Success Increase access to HIV primary care for over 1,100 individuals without a third party payer source in the 11 county Metropolitan area.
Long-Term Success Improve the overall health and quality of life for individuals living with HIV/AIDS.
Program Success Monitored By The Clinic's Continuous Quality Management Plan includes processes to monitor HIV primary care as compared to national standards of care as determined by the HIV/AIDS Bureau of the Health Resources Services Administration.  The Clinic consistently exceeds the national threshold for all indicators.  In addition, we conduct regular patient satisfaction surveys and obtain input from our Consumer Advisory Council.
Examples of Program Success

The following represent outcomes achieved during 2016:

  1. 84% of HIV clients with an HIV viral load of less than 200 copies/mL.
  2. 96% of HIV clients who are prescribed antiretroviral therapy for the treatment of HIV infection.
  3. 76% of HIV clients with who had 2 or more medical visits in an HIV care setting.

Description The Clinic coordinates with the integrated Medical Case Management system and other providers to link HIV+ individuals to the services they need, including primary care, psychosocial and other support services. Since 1991, the Clinic has provided Medical Case Management as part of the city’s integrated case management system, and our team collaborates with myriad agencies serving individuals living with HIV/AIDS. In addition, as the lead agency for Ryan White Part D funds, the Clinic contracts with three agencies to improve access to primary care and support services for HIV-infected women, infants, children and youth through coordinated, comprehensive, culturally and linguistically competent, family-centered services. The Clinic also provides Linkage to Care Case Management, which offers essential, short-term engagement to ensure newly diagnosed HIV+ persons are effectively connected primary care and support services.
Category Human Services, General/Other Case Management
Population Served People/Families of People with HIV/AIDS, ,
Short-Term Success Patients receive services to overcome current or potential barriers to HIV care. These barriers may include general poverty, mental illness, substance abuse, limited HIV knowledge and health literacy, fear/stigma and access to treatment.
Long-Term Success Patients are supported through detailed care plans and coordinated services which result in access to treatment and long-term engagement in care.
Program Success Monitored By Nationally recognized performance measures which include medical indicators (HIV laboratory results, verified medical care visits, adherence to medications, mental health improvement); the quality of service and indicators are monitored by the on-location program managers in collaboration with state-funded regional quality managers.
Examples of Program Success

  • 97% of patients newly diagnosed with HIV are linked to care with a verified medical appointment within 90 days -- exceeding the national range of 40%-60%, and successfully meeting the President’s National HIV/AIDS Strategy recommendation of 60-80% by 2015. The Clinic’s LTC program has successfully done this every year since 2008.
  • 80% of long-term HIV case management clients have achieved viral suppression. Nationally, only about 30-40% of people living with HIV achieve viral suppression.

CEO Comments

Each program has specific goals and objectives that are reviewed regularly. Quality is critical to the care we provide. The evaluation team works with every program area of the Clinic to conduct ongoing quality management and assessment. This helps us monitor performance and make program improvements when necessary. We are very proud that the Clinic has been cited by HRSA as a model program for integrating HIV prevention and care. The Board gives management the support to quickly respond to new opportunities to develop partnerships and programs. In the last few years, the Clinic has expanded its mental health program, HIV prevention, and general medicine and oral health services. The Care Coordination program has also grown rapidly; Community Health Workers are stationed across the Kansas City metro area at hospitals, clinics and other social service organizations. In September 2016, the Clinic finished converting its onsite dispensary into a pharmacy to take advantage of FQHC-access to the 340B pricing on medications. This allows us to provide broader medication management and medication access to our patients.

Executive Director/CEO
Executive Director Ms. Sheridan Y Wood
Term Start Jan 1996
Experience

A University of North Carolina graduate, Sheri has over forty years of experience in the nonprofit sector. She held the position of initiatives manager for the United Way of Middle Tennessee. She was instrumental in founding a community-based hospice in Chattanooga and a hospital-based hospice in Clarksville, TN serving as executive director of both. Prior to joining the staff of the Clinic, Sheri was the executive director of Nashville CARES, which grew to be Tennessee’s largest AIDS service organization.

Sheri joined the staff of the Kansas City Free Health Clinic as Executive Director in 1996, where there was a staff of 18 and an annual budget of approximately $1.2m. Under her tenure, the clinic has expanded programs and services – focusing on an integrated care model and was the largest free and charitable clinic in the country prior to becoming an FQHC with a staff of 150 and a volunteer base of more than 700 who provide care for thousands of uninsured and underinsured in Kansas City with a budget of more than $13m.

Locally, she currently serves on the Board of Trustees for Kansas City University of Medicine and Biosciences, the board of MetroCares, as vice-president of the Kansas City Care Network, vice-president of the Missouri Association of Free Clinics.

Nationally, Sheri was one of the founders of the National Association of Free and Charitable Clinics (NAFCC) in 2001. Sheri serves on the board of directors and is a past president and treasurer. Currently she chairs the C.A.R.E. committee responsible for one-day clinics which are held across the country utilizing volunteers to see thousands of patients in a single-day.

In 2005, Sheri was named the Non-Profit Executive of the Year by the organization now known as NP Connect and won a 2016 Ingram’s Heroes in Healthcare award.

Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Alex Conchola Jan 1985 - Jan 1996
Randy Gould Jan 1971 - Jan 1985
Senior Staff
Title Chief Operating Officer
Experience/Biography

Sheilahn has a long history of supporting the Clinic having served as a member of the Board for over a decade holding the office of treasurer for the last two years as well as Chair of the Board briefly beginning April 1st. She has been a leader at the Board level during our transformation process and is excited to work with us in this new and important role.

Sheilahn holds a Master in Health Care Administration from the University of Missouri, Columbia and a BA from William Jewel College. She served in many capacities at Menorah Medical Center in her twelve years there that included the positions of Chief Operating Officer/Ethics and Compliance Officer, Vice President of Operations , Vice President of Support Services and Administrative Director of Operations. More recently she was Senior Director of Ambulatory Clinics and Services/ Service Excellence: Senior Director of Operations with Children’s Mercy Hospital & Clinics.

Her community involvement includes being a member of the Board of Kansas City University of Medicine and Biosciences, Kansas City Hospice & Palliative Care/North Care Hospice, Black Community Fund, Rose Brooks Shelter for Battered Women, and Greater Kansas City Chapter of Links, Inc. She is a former member of the Board and chair of Finance & Investments/Administration at the Healthcare Foundation of Greater Kansas City as well as board positions with Cancer Action, Kansas City Clinical Oncology, and NewHouse Shelter for Battered Women.

Title Chief Medical Officer
Experience/Biography

Dr. Craig Dietz has been with the clinic since 2004 where he began as a volunteer in 2003. Dr. Dietz is board certified in both internal medicine and HIV medicine. At the Clinic, he oversees clinical outcomes of programs. Dr. Deitz provides direct patient care with and emphasis in primary and preventive care, public health, women’s health, chronic diseases, communicable diseases, and mental health. He serves as a clinical assistant professor of internal medicine for the KU Internal Medicine Residency program, KCUMB and UMKC School of Pharmacy. Dr. Dietz has been active in the area of research and has several published papers and is the principle investigator for all of the Clinical Trials conducted at KC Free.

Dr. Dietz is from Pratt, Kansas and received a Bachelor’s degree in Life Sciences from Kansas State University. He received his Doctorate of Osteopathic Medicine from Oklahoma State University. Dr. Dietz developed an interest in HIV and Public Health during his residency training at one of the Michigan State University hospitals in inner city Detroit and he received a Master’s in Public Health with an emphasis on community health, underserved populations, and healthcare safety net and administration from the University of Kansas School of Medicine. Dr. Dietz received the American Osteopathic Foundation's Physician of the Year award in 2015.

Title Chief Community Programs Officer
Experience/Biography

Dennis Dunmyer, BBA, MSW, JD, graduated cum laude, from Widener University School of Law in 2003 with his Juris Doctor degree and from the University of Pennsylvania School of Social Policy and Practice in 2005 with a Master’s degree in Social Work. Dennis also holds a Bachelor’s in Business Administration from James Madison University. He has over fifteen years of experience working in the non-profit sector.

Prior to joining the Clinic in 2009, Dennis was the Manager of Admissions for Marillac Children’s Psychiatric Hospital and Residential Center. Before becoming the Director of Community Services at the Kansas City Free Health Clinic, Dennis served in two management positions, starting as a Manager of HIV Case Management and then Manager of Behavioral Health. Dennis is the co-chair of the Finance Committee of the Kansas City TGA Planning Council, a member of the Kansas City University of Medicine and Biosciences Institutional Review Board, Treasurer of the Board of Directors of Kansas City Ultimate, and is a Licensed Clinical Social Worker in Kansas and Missouri. Dunmyer is responsible for all community services at the clinic – including behavioral health, case management, education and prevention services and evaluation services.

Title Chief Clinical Services Officer
Experience/Biography Teresa A. Mathis, RN, MSN, MBA joined the Kansas City CARE Clinic's staff in September 2016 with 25 years' experience in the healthcare field. She graduated from Kansas Wesleyan University in 1992 with a nursing degree, and completed a Master's in Business Administration and Master's in Nursing Administration from the University of Mary in 2010. She has served in many roles and capacities through her 25 years in health care, which have included serving as Administrator of a new psychiatric hospital, serving in the role of Quality/Risk Management at several healthcare facilities, and most recently as the Administrator of the Medical/Dental program at a detention center. She has experience providing care to many of our community's underserved and uninsured and is responsible for Clinical Services in her role at at KC CARE.
Title Chief Financial Officer
Experience/Biography George A. Barreto, CPA, received his Bachelor's in Accounting from the University of Missouri - Kansas City in 1997. He has 19 years of accounting and business consulting experience. Mr. Barreto joined the Clinic in September 2016 as the Vice President of Finance. He comes to KC CARE with experience as a Controller at a Medical Center and a Federally Qualified Health Center.
Title Chief Marketing & Development Officer
Experience/Biography

Doug Day, an active member in the Association of Fundraising Professionals, graduated with a Public Relations degree from William Jewell College, then joined the staff of MMG Worldwide (now MMGY Global), the world’s largest integrated marketing firm serving the hospitality and travel industry. During his 16-year tenure, he was the Vice President of the Field Marketing division, generating company revenue and expanding client relationships through direct sales, product marketing campaigns, major account acquisitions, and innovative online solutions.

More recently, Doug served eight years as the Executive Pastor of a local congregation where he revitalized the church’s brand marketing and community engagement efforts. While directing daily operations and managing strategic initiatives, Doug recruited and led passionate teams of volunteers to affect positive changes in their neighborhoods. Community gardens, urban daycare facilities and local education centers received substantial incremental support through his initiatives.

It is Doug’s background in marketing and nonprofit leadership and commitment to mission-oriented causes and growth-oriented marketing that drew him to the Kansas City CARE Clinic; Doug stepped into the role of Chief Marketing and Development Officer in January 2017.

Title Chief Human Resources Officer
Experience/Biography

Darlene A. Thompson earned her Bachelor’s Degree in Marketing from the University of Missouri and her Master’s Degree in Human Resource Development from Webster University. Darlene has over 20 years of broad Human Resources experience during which she has held many roles with corporate responsibility. Through these roles, Darlene has gathered strategic skills and obtained critical knowledge in the Human Resources areas of Recruitment, Talent Development, Employee Relations, Retention, Benefits Administration, Career Development and Diversity along with managing organization-wide programs in each of these areas. Darlene joined KC CARE in August 2016 and leads the clinic’s Human Resources functions.

Staff
Paid Full-Time Staff 159
Paid Part-Time Staff 11
Volunteers 383
Paid Contractors 4
Retention Rate 73%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations

The Clinic has more than 90 collaborations to provide care and expand our scope of services. Collaborations include hospital partners like Truman Medical Centers which supports our lab work; Research Medical Center which provides space for our Meyer location; and Saint Luke’s Health System, a partner in our Care Coordination Program. The Clinic's numerous academic partners include: Kansas City University of Medicine & Biosciences which holds student-supported clinics and provides faculty to assist with pediatrics as well as KU School of Medicine, UMKC’s Schools of Pharmacy, Nursing & Health Studies, and Dentistry. The Clinic is also an internship site for other students and grad students in the region. In 2016, the Clinic began a formal partnership to provide care at Rose Brooks Center and several locations of Cornerstones of Care. 

The Clinic collaborates with other safety net providers through MARC and partners with 25+ partners to implement Community Health Workers across the metro. The Clinic is part of the Missouri Primary Care Association, the National Association of Community Health Centers and National Association of Free & Charitable Clinics. As a Ryan White HIV program grantee since the 1990s, the Clinic’s comprehensive HIV services are recognized as a national model.

Awards
Award/RecognitionOrganizationYear
Pillar Award for Outstanding Public & Community ServiceMO Assn of Social Welfare, KC Chapter2005
Non-Profit Executive Director of the YearCouncil on Philanthropy2005
Commendation for commitment to citizens of Jackson CountyJackson County "State of the County"2005
ONYX Program/Leadership in the Fight Against AIDSMarion Kreamer Ribbon of Hope Award2003
Philly Award 1st Place Membership/FR Appeal >$1 MillionCouncil on Philanthropy2006
Bank of America Local Hero - Sally Neville, RN, MSNBank of America2011
Selected as a model site for integrated careHealth Resources and Services Administration (HRSA)2012
Federally Qualified Health Center (FQHC)National Committee of Quality Assurance (NCQA)2015
The Health Trailblazer AwardCavalry Community Outreach Network2014
Government Licenses
Is your organization licensed by the government? No
CEO Comments

Several members of our staff and senior leadership left in the last fiscal year, largely due to life changes or to pursue an external promotion. This opportunity to consider strategic needs and fill vacancies allowed the Clinic to implement a phased-in restructure to combine all clinical services—General Medicine, Dental, HIV, and Behavioral Health—under the supervision of a Chief Clinical Officer. Additional support roles beneath this Chief Clinical Officer oversee each clinical area and will help the Clinic to better structure itself as an FQHC and to fully integrate primary care, behavioral health and oral health with the proper support to implement, manage, and report on patient outcomes. Upon receiving a dental expansion grant, opening a third location and formalizing agreements to provide care to Rose Brooks and Cornerstones of Care, the Clinic has also hired additional providers to further grow our capacity in the community.

Over the last fiscal year, the Clinic has also made great strides to upgrade its technology infrastructure. New electronic medical record systems for medical, dental and behavioral health; specialty software for both the pharmacy and community health workers; a financial management system; and new HR software have been implemented. Although transition periods associated with new software and records systems can be challenging, the new systems greatly enhance data tracking, efficiencies and administrative productivity. The Marketing and Development team is also undergoing a branding exploration and website redesign to better facilitate patient-centered and health literate messaging to our patients.

Board Chair
Board Chair Ms. Kate McKinney
Company Affiliation Martin, Pringle, Oliver, Wallace & Bauer
Term May 2016 to Mar 2020
Email kbmckinney@martinpringle.com
Board Members
NameAffiliation
Mr. Patrick Avila Research Medical Center
Ms. Nikki Beard Saint Luke's Health System
Dr. Alfred D. Biggs Jr., MDCommunity Volunteer
Mr. Chadwick Brooks Chadwick Brooks Design
Dr. Kyle Coffman MDPrivate Practice
Ms. Cheryl A. Gibson KU Medical Center
Ms. Amie C. Hankel Global Prairie
Ms Karen E. Jones Community Volunteer
Ms. Angela R. Locke MBA, BSN, RN, NE-BCSaint Luke's Health System
Mr. Bert Malone Retired, Kansas City Health Department
Ms. Kate McKinney Martin, Pringle, Oliver, Wallace, & Bauer
Ms. Tammi Morgan Community Volunteer
Mr. Tom Nagel Polsinelli
Dr. Meggan Newland M.D.Private Practice
Mr. Mark Nuss UMB
Mr. Mark Opara Siegfried Bingham, P.C.
Mr. Tom Peddicord Pharm DGlobal Prairie
Ms. Cindy Thornton Community Volunteer
Board Demographics - Ethnicity
African American/Black 4
Asian American/Pacific Islander 0
Caucasian 14
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 9
Female 9
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 63%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 72%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 12
Standing Committees
Advisory Board / Advisory Council
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Operations
Finance
Advisory Board Members
NameAffiliation
Mr. Matt Anthony VML
Mr. Jonathan Bowyer
Dr. Robert Claassen D.D.S.private practice dentist
Mr. David Cooper
Mr. Dan Cranshaw Lathrop & Gage
Ms. Cheryl K. Dillard Community Volunteer
Dr. Arthur J. Elman M.D.Retired
Ms. Laura M. Foley St. Joseph Health Center
Ms. Betsy S. Green Community Volunteer
Dr. John Hall MDDermatologist in private practice
Ms. Laura R. Hockaday Community Volunteer
Dr. Camille Honesty MD
Hon. Jolie Justus Missouri State Senator
Dr. Sofia Kahn MD
Ms. Gina Kaiser Community Volunteer
Mr. Kurt Knapstein
Dr. Paul Koontz Jr., MDRetired Surgeon
Ms. Jennifer D. Laue Community Volunteer
Ms. Amy McArnarney-Hunt H&R Block
Ms. Mary Kay McPhee Community Volunteer
Mr. Lee Page Page Communications
Dr. Gazala Parvin M.D.
Mr. John Pence McInnes Group, Inc.
Ms. Michelle Robin DCYour Wellness Connection, P.A.
Ms. Doris Rogers
Dr. Nelson Sabates MDSabates Eye Centers
Ms. Sandra L. Schermerhorn Community Volunteer
Ms. Sloane Simmons
Mr. Steve A. Stroade Contract Furnishings, LLC
Mr. Mike Swenson Barkley, Evergreen & Partners
Mr. David C. Vogel Lathrop & Gage
Mr. Maurice Watson Blackwell Sanders
Mr. David S. Wiley Community Volunteer
Dr. John Yeast MDSaint Luke's Health System
CEO Comments

In August 2015, the Clinic received two significant notifications: designation as a Federally Qualified Health Center by the Health Resources and Services Administration and recognition as a Patient Centered Medical Home by the National Committee for Quality Assurance. These benchmarks demonstrate our ability to provide high-quality, patient-centered care and have served to catalyze a season of growth and excitement for the Clinic – providing a growing catalog of services, expanding our capacity in services we’ve long provided, and providing care to new locations and in new community partnerships. Our staff continues to grow to meet the demand of the community, working tirelessly and passionately to serve our patients and improve their health and lives.

And yet, our work isn’t done. The Clinic has 46 years of demonstrated experience meeting the needs of our community and adapting to meet changes in the healthcare landscape. Despite improved access to medical coverage for many under the Affordable Care Act, the Mid-America Regional Council estimates that more than 250,000 individuals in the Kansas City metro area remain uninsured. Of our General Medicine population at the Clinic, 67% are uninsured.

Our board and management are working to diversify our revenue using innovative approaches. Our onsite pharmacy, opened in September 2016, represents one such approach. We also continue our efforts to recruit professional volunteers to volunteer their time to serve our patients. Diversity remains a primary goal for board recruitment and hiring staff. In addition to racial diversity, the board considers diversity of sexual orientation, life experiences, and professional skillsets; most on the board are also patients. The Clinic has found effective ways to include consumers, through a Consumer Advisory Council that meets monthly and patient focus groups and surveys. This input is critical as we address the emerging needs of our patients and the larger community.

Financials
Fiscal Year Start Apr 01, 2017
Fiscal Year End Mar 31, 2018
Projected Revenue $16,853,097
Projected Expenses $16,635,573
Endowment Value $167,422
Spending Policy Income Only
IRS Letter of Exemption
Foundation Comments
  • FYE 3/31/2016, 2015, 2014: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line items may include contributions from individuals.  
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
$2,759,104$2,397,928$2,065,838
Government Contributions$5,679,564$5,313,214$5,434,891
Federal------
State------
Local------
Unspecified$5,679,564$5,313,214$5,434,891
Individual Contributions------
$188,610$236,156$88,292
$489,151$183,487$9,440
Investment Income, Net of Losses$6,451$14,448$5,571
Membership Dues$0$0$0
Special Events$246,626$236,324$350,565
Revenue In-Kind$107,937$845,979$353,049
Other$3,008$14,803$776
Expense Allocation
Fiscal Year201620152014
Program Expense$7,262,802$7,198,500$6,987,858
Administration Expense$1,986,025$1,474,773$1,044,214
Fundraising Expense$392,808$533,765$444,728
Payments to Affiliates------
Total Revenue/Total Expenses0.981.000.98
Program Expense/Total Expenses75%78%82%
Fundraising Expense/Contributed Revenue4%7%6%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$5,528,457$5,679,798$5,029,557
Current Assets$3,426,056$3,500,417$2,704,518
Long-Term Liabilities$0$0$0
Current Liabilities$673,861$652,589$637,139
Total Net Assets$4,854,596$5,027,209$4,392,418
Short-Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities5.085.364.24
Long-Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountHealth Care Foundation of Greater Kansas City $1,102,957Anonymous $1,243,376Anonymous $5,434,891
Second Highest Funding Source & Dollar AmountSt. Luke's Foundation $247,250Anonymous $1,137,901Anonymous $724,210
Third Highest Funding Source & Dollar AmountUnited Way of Greater Kansas City $188,610Anonymous $270,000Anonymous $222,500
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years Yes
Organization Comments

The past five years have been marked by many important challenges and accomplishments for the Kansas City CARE Clinic. The impact of the Affordable Care Act necessitated significant changes throughout the healthcare system, and the Clinic was no exception. We responded with a series of strategic changes to build our infrastructure and capacity to weather national and local healthcare reform. First, the Clinic took on the major task of implementing billing in order to serve all patients, including those covered by Medicare/Medicaid and those recently insured through the Affordable Care Act. Clinic leadership developed a unique hybrid business model that allows the Clinic to continue serving all patients, regardless of insurance status, while benefiting from new and enhanced revenue streams to increase sustainability. At the same time, the Clinic endeavors to meet current healthcare quality standards and best practices, pertaining to both direct care and technology. In 2016, the Clinic converted its dispensary to a pharmacy to further expand patient access to affordable medications and create greater organizational sustainability.

Ever striving to improve the quality of care, the Clinic has successfully undertaken major projects such as converting to electronic medical records and received the Patient-Centered Medical Home designation from the National Committee of Quality Assurance. We are now also designated as a Federally Qualified Health Center by the Health Resources Service Administration. This transformation, while absolutely necessary, has resulted in increased costs as we continue to expand, strengthen, and improve our services.

Additionally, the Clinic receives significant amounts of contributed goods and services each year – both in items directly donated to us, and hours committed by our volunteers. In FY16-17, the Clinic received in excess of $3 million in contributed goods and services. In that same time frame, 700+ volunteers donated over 23,000 hours valued at $820,000.

Organization Name Kansas City Care Clinic
Address 3515 Broadway
Kansas City, MO 641112537
Primary Phone (816) 777-2787
Contact Email social@kccareclinic.org
CEO/Executive Director Ms. Sheridan Y Wood
Board Chair Ms. Kate McKinney
Board Chair Company Affiliation Martin, Pringle, Oliver, Wallace & Bauer
Year of Incorporation 1971
Former Names
Westport Free Health Clinic
The Kansas City Free Health Clinic