9700 Grandview Road
Kansas City MO 64137
Web and Phone Contact
Telephone (816) 508-3400
Mission Statement
Spofford provides premier preventative and therapeutic services by connecting child, family and community to achieve their potential.
CEO/Executive Director Mr. Rob Whitten
Board Chair Mr. Andrew Muller
Board Chair Company Affiliation Stinson Leondard Street
History and Background
Year of Incorporation 1917
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Mission Statement Spofford provides premier preventative and therapeutic services by connecting child, family and community to achieve their potential.
Background Statement

Spofford was founded as an orphanage in 1916 when Mrs. Thomas Spofford donated her 30-room mansion for the city's homeless children. Since then, Spofford has responded to the changing needs of the children and evolved into a leading provider of preventative and therapeutic treatment services for preadolescent children.

  • In 1928, Spofford was licensed as a child-placing agency to move children into foster and adoptive homes.
  • During these early years, there was a growing awareness that our children had far greater needs than just room and board – in many cases, they had acute mental and emotional health needs. So in 1934, Spofford evolved and became what was known as a child study clinic to address mental health issues.
  • By 1942, Spofford shifted to residential treatment for children ages 4 to 12 who are suffering the effects of physical or sexual abuse, neglect, or early onset mental illness.
  • Today, Spofford provides a comprehensive array of therapies; psychiatric evaluations; psychological and neuropsychological testing; life skills training; educational services; recreational/social skill activities; in-home support; and respite services. In addition, Spofford offers community-based services to aid and empower children and families to achieve their own success.

Impact Statement

Spofford has evolved into a leading provider of preventative and therapeutic treatment services for preadolescent children who are suffering the effects of physical or sexual abuse, neglect, or early onset mental illness. Among area treatment providers, only Spofford admits both boys and girls beginning as young as four years of age. A community resource for the last 99 years, Spofford has served more than 12,000 children since our founding in 1916.

Spofford is proud of our successes in 2014-15, including:
  • Serving 120 children in residential treatment and more than 2,400 children and families through our community-based programs to help children develop their coping skills, communication skills, impulse control, and anger management skills.
  • 100% of children in our residential treatment made progress toward their treatment goals, with 94% of parents seeing improvements in their child's behavior.
  • Our Family Resiliency Initiative, which launched in 2013 with only 10 children, grew to 105 children served.
  • When parents of children in our Reach to Teach program were asked about our services, 86% of all questions received a #1 rating (the highest available) and 94% of school personnel gave our Reach to Teach staff a #1 rating.
  • Spofford became a certified Sanctuary Model organization which promotes safety and recovery from adversity through the active creation of a trauma-informed community.


Spofford's goals for 2015-2016 include:
  • Demonstrating leadership and a positive impact on the health and well-being of the Kansas City region, partnering to transform our communities by reducing the frequency and impact of Adverse Childhood Experiences.
  • Securing licensure to expand residential services to treat young adults up to 18 years old.
  • Continuing the expansion of our Family Resiliency Initiative to provide therapeutic interventions and support for families in the home.
  • Building and launching a new website to better serve our constituents and provide easier access to data.
Needs Statement
  1. Residential Program Services: Average cost of care= $240/day/child with up to 49 children in residence/day. State reimburses an average 60% actual cost of care. 
  2. Family Support Services: On occasion, Spofford provides assistance to meet immediate needs to foster long-term stability and success. 
  3. Unreimbursed Treatments: Medical and therapeutic including medications, eyeglasses, art therapy, and speech therapy. 
  4. Organizational Development: Training and employee recognition.
Service Categories
Children's and Youth Services
Residential Care & Adult Day Programs
Family Services
Areas of Service
CEO/Executive Director/Board Chair Statement

Description Each year, we provide 24/7 therapeutic treatment to more than 100 children. Our staff works with the children and their families to address each child's specific emotional and physical needs. Our highly structured environment and individualized treatment plans allow the child to develop the skills needed to transition back to a family setting. Service extends to children and family members on campus and in the home.
Program Budget $4,494,938.00
Category Human Services, General/Other Children & Youth Services
Population Served Children Only (5 - 14 years), Other Named Groups,
Short-Term Success
  1. Clients made progress toward their treatment plan goals
  2. Clients experienced a reduction in symptoms.
  3. Clients showed improvement in social interaction in the community.
Long-Term Success

In 2014:

  • 100% made progress toward their treatment goals.
  • 94% of parents saw improvements in their child's behavior.
  • 89% demonstrated overall improved client functioning.
  • 86% remained in a less-restrictive setting 90 days after discharging from Spofford.
  • 79% demonstrated improved family functioning.
Program Success Monitored By

Spofford, in conjunction with Cornerstones of Care, implements a Cross Program Metrics Analysis on a quarterly basis. Spofford has identified four benchmarks to measure client progress:

  1. Symptom Reduction
  2. Social Measures of Daily Function
  3. Placement Stability
  4. Customer and Consumer Satisfaction

The baseline assessment collects client demographic data and basic information about family and client history, school functioning, medication and specific behavior problems. The discharge/transfer assessment tracks client movement between treatment programs, changes in identified problem behaviors, and progress in programs. The follow-up assessment is administered three months following discharge or program transfer. Respondents include clinicians, referral workers and caregivers.

Examples of Program Success

After 10-year-old Grant found his mother murdered, he was placed with relatives. Though he received weekly therapy and community psychiatric care, he deteriorated quickly and subsequently engaged in violent self-harming behavior.

When Grant arrived at Spofford, his feet were in shackles, his hair was in his face, and he was so heavily sedated that he could hardly speak. After months of therapy and building trust, a breakthrough occurred -- Grant shared that he never got to say goodbye to his mom. All of this little boy's violence and anger was grounded in trauma and profound loss. Spofford provided Grant with an avenue to say goodbye and worked with him to process through his trauma. Slowly, the light in his eyes returned and he began to laugh again, sharing stories and connecting with those around him. Grant successfully discharged from Spofford to a family member's home where he can continue to heal and grow.

Only 50% of children with emotional and mental health needs receive proper treatment.

Located in 25 area schools, our staff helps identify and support at-risk kids through case-management activities, teacher/family partnering, and behavior interventions. These children receive the help they need to achieve academic and personal success so they don't become tomorrow's statistics.
Program Budget $827,553.00
Category Human Services, General/Other Children & Youth Services
Population Served Children Only (5 - 14 years), Other Named Groups,
Short-Term Success

For the 2014-15 school year, school personnel had this to say about our staff:

  • "A team player and willing to assist in any capacity necessary to help students."
  • "Does a spectacular job helping our children ... kind, calm, and effective."
  • "Great with the students ... makes each one a priority and feel special.:

Long-Term Success
  • When parents of children in our program were surveyed about our services, 86% of all questions received a #1 rating (the highest available).
  • When school personnel were asked to score our staff, 94% gave their Spofford Family Resource Specialist a #1 rating.
Program Success Monitored By Spofford has recently partnered with Resource Development Institute (RDI).  Program evaluation occurs yearly and consists of pre/post-test measures using the Revised Behavior Problem Checklist, goal attainment plans and completion rates, and parental engagement.  We are beginning to incorporate measures that evaluate attendance and academics. 
Examples of Program Success

Program evaluations consistently identify that students experience a reduction in behavior concerns at the statistically significant level, as well as improved attendance. Satisfaction surveys identified 100% satisfaction with case management services.


Community violence, poverty, abuse and mental illness negatively impact families. Through classroom consultations, resiliency-based interventions and in-home therapy, our staff works with families and area schools to enhance protective factors that reduce behaviors negatively impacting a child's emotional and/or educational development.

Category Human Services, General/Other Services for Specific Populations
Population Served At-Risk Populations, ,
Short-Term Success Launched in 2013 serving only 10 children, this program grew to 105 children served in 2014 and continues to grow. 
Long-Term Success

Children will heal from adverse experiences and develop skills to support their personal well-being when exposed to risk factors. Parents will be better equipped to support their child’s overall well-being.

Program Success Monitored By The Devereux Early Childhood Assessment (DECA) is completed as a pre/post-test measure, as well as quarterly to guide treatment.  Data is entered on the e-DECA2 website where reports are generated to identify improvements at a statistically significant level.  Protective Factors, such as attachment, self-regulation, and initiative are scored, as well as behavior concerns.  The caregiver Protective Factors Survey is used to measure communication, supports, parental knowledge, and attachment relationships.  The parent/guardian completes as a pre/post-test measure. Satisfaction surveys and additional benchmarks are in development with support from our Performance and Quality Improvement Council. 
Examples of Program Success One of our success stories is a mother who left her abusive husband with the help of the Family Resiliency Initiative. This family was discharged from services approximately 3 months ago. The mother has secured housing, employment and the child is successfully participating in a Head Start program. We contacted her recently and she reported, "Todo ha cambiano." "Everything has changed." She expressed gratitude for our services and is allowing us to share her story.
CEO Comments

Executive Director/CEO
Executive Director Mr. Rob Whitten
Term Start Oct 2015

Mr. Whitten became Spofford's interim President & CEO in October of 2015 while simultaneously continuing to serve as President & CEO of Ozanam.

Mr. Whitten started at Ozanam in 1997 as a therapist. He became Director of Clinical Services in 2000, and Vice President of Clinical Operations in 2001. Prior to Ozanam, he worked with juvenile offenders through the 27th Judicial Circuit Juvenile Court and also spent time providing intensive in-home services for troubled families at Pathways Community Behavioral Health.
A seasoned clinician with an extensive career dedicated to working with children and families in both community-based and institutional settings, Mr. Whitten brings more than a decade of senior management experience combining strong administrative leadership with innovative clinical thinking, and broad experience in collaboration and problem-solving in a large, complex organization. Mr. Whitten holds a Bachelor's of Science in Psychology and a Bachelor's of Science in Music from Southwest Baptist University, and a Master's Degree in Clinical Psychology from the University of Central Missouri. He is a Licensed Professional Counselor in the state of Missouri and a National Certified Counselor.
Co-CEO/Executive Director
Term Start
Compensation Last Year
Former CEOs
Ms. Janine Hron July 2003 - June 2008
Mr. Allen Unklesbay June 2008 - Oct 2015
Senior Staff
Title Vice President, Clinical Services

Vice President of Clinical Services Michelle Pendzimas is a Licensed Professional Counselor with more than 20 years' experience in the fields of social services and behavioral healthcare. A native of the Kansas City area, Ms. Pendzimas holds a Master's Degree in Counseling Psychology from Avila University and a Bachelor's Degree in Political Science from Missouri State University. She also has a certification in Play Therapy and Nonprofit Executive Leadership.

Ms. Pendzimas began her career with Spofford in 2010, serving as the Director of Therapy Services for the residential treatment program before being promoted to Vice President of Clinical Services. Prior to Spofford, Ms. Pendzimas served children and families in a variety of settings ranging from case management to in-home therapy. She has coordinated mental health services for Head Start programs; became a Local Program Mentor for the Devereux Early Childhood Initiative; and has provided training and consultation to school districts, Head Start programs, and foster parents. Her current focus at Spofford is to develop prevention and intervention programs for children ages birth to eight years of age.
Paid Full-Time Staff 76
Paid Part-Time Staff 45
Volunteers 950
Paid Contractors 3
Retention Rate 58%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Spofford is a founding member of Cornerstones of Care, a partnership including Gillis, Marillac, Ozanam, and Spofford. While each agency maintains its independent identity and 501(c)(3) status, the Cornerstones relationship achieves economies of scale and efficiency and quality of operation among partner agencies. The Reach to Teach program is based on partnerships with metro school districts, including Hickman Mills, Kansas City Missouri, Frontier School of Excellence, Frontier School of Innovation,  Banneker Charter Academy Academia de Ninos and DeLaSalle Education Center. 
Child Welfare League - Accredited Member1986
External Assessment and Accreditations
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2014
Community of ExcellenceCouncil on Accreditation for Children and Families2010
Head Start HeroHead Start2015
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments

In 2015, Spofford also received the Sanctuary Model certification as an organization which promotes safety and recovery from adversity through the active creation of a trauma-informed community.

Board Chair
Board Chair Mr. Andrew Muller
Company Affiliation Stinson Leondard Street
Term Sept 2015 to Sept 2016
Board Members
Ms. Marcia Charney Continental Title Company
Ms. Christy Gudenkauf Children's Mercy Hospital
Ms. Amy Henson U.S. Courts
Ms. Sue Klotz Spofford Auxiliary Representative
Mr. Michael Leikam Centralized Supply Chain Services
Ms. Beth Manley Community Volunteer
Mr. Andrew Miller Stinson Leondard Street
Ms. Laurie Monsees Hallmark Cards, Inc.
Mr. Doug Nickerson QC Holdings
Mr. Ivan Nugent Kansas City Public Schools
Ms. Brenda Odell Hallmark Cards, Inc.
Mr. Dale Owens Cerner Corporation
Ms. Heather Pineda Phoenix Family
Mr. Joe Pribula Wells Fargo Advisors
Ms. Shawn Thomas UMB Bank
Mr. Scott Thompson Husch Blackwell
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 14
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 7
Female 9
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 63%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 87%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 9
Standing Committees
Community Outreach / Community Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Board Development / Board Orientation
Program / Program Planning
Fiscal Year Start Jan 01, 2015
Fiscal Year End Dec 31, 2015
Projected Revenue $5,300,000
Projected Expenses $5,800,000
Endowment Value $3,300,000
Spending Policy Percentage
Percentage 4.5
IRS Letter of Exemption
Foundation Comments
  • FY 2014, 2013, 2012:  Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line item may include contributions from individuals.  
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201420132012
Foundation and
Corporation Contributions
Government Contributions$74,606$84,612$84,012
Individual Contributions--$0$0
Investment Income, Net of Losses$50,997$11,321$13,141
Membership Dues$0$0$0
Special Events$112,970$139,687$131,035
Revenue In-Kind$37,577$101,115$123,197
Expense Allocation
Fiscal Year201420132012
Program Expense$4,549,078$4,060,979$4,143,020
Administration Expense$671,657$627,757$804,942
Fundraising Expense$234,958$351,534$228,791
Payments to Affiliates--$0$0
Total Revenue/Total Expenses0.981.000.94
Program Expense/Total Expenses83%81%80%
Fundraising Expense/Contributed Revenue24%34%3%
Assets and Liabilities
Fiscal Year201420132012
Total Assets$3,960,193$3,395,313$3,332,418
Current Assets$2,385,374$1,740,782$1,647,691
Long-Term Liabilities$99,115$0$0
Current Liabilities$1,084,797$725,385$639,497
Total Net Assets$2,776,281$2,669,928$2,692,921
Short-Term Solvency
Fiscal Year201420132012
Current Ratio: Current Assets/Current Liabilities2.202.402.58
Long-Term Solvency
Fiscal Year201420132012
Long-Term Liabilities/Total Assets3%0%0%
Top Funding Sources
Fiscal Year201420132012
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

Organization Name Spofford
Address 9700 Grandview Road
Kansas City, MO 64137
Primary Phone (816) 508-3400
Contact Email info@spoffordhome.org
CEO/Executive Director Mr. Rob Whitten
Board Chair Mr. Andrew Muller
Board Chair Company Affiliation Stinson Leondard Street
Year of Incorporation 1917