Comprehensive Mental Health Services, Inc.
17844 E 23rd Street
Independence MO 64057-1840
Web and Phone Contact
Telephone (816) 254-3652
Mission Statement
In partnership with individuals, families, and our community, Comprehensive Mental Health Services, Inc. provides the highest quality behavioral health services with a whole person approach to treatment delivery that creates a safe environment of respect and acceptance.
Leadership
CEO/Executive Director Ms. Joy Copeland
Board Chair Mr. David Cook
Board Chair Company Affiliation Stewart, Cook, Constance & Minton, L.L.C.
History and Background
Year of Incorporation 1969
Former Names
Northeastern Jackson County Community Mental Health Center
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement In partnership with individuals, families, and our community, Comprehensive Mental Health Services, Inc. provides the highest quality behavioral health services with a whole person approach to treatment delivery that creates a safe environment of respect and acceptance.
Background Statement

Comprehensive Mental Health Services, Inc. (CMHS) is a community mental health center that provides a safety net of mental health and substance abuse treatment services as well as prevention, education, and integrated mental and primary health services for low income people of all races/ethnicities, spanning across all age groups in eastern Jackson County and the urban core of Kansas City, Missouri.

CMHS started out as a small outpatient clinic in 1969 and has grown to become the largest mental health safety net resource for eastern Jackson County. Since the late 80’s CMHS has opened a number of new programs and facilities. CMHS’s person-centered approach and long-held practice of evaluation and commitment to quality improvement have led to a solid understanding of the needs of the community and ability to fill the gaps in care coordination.
 
Each year, CMHS helps thousands of Jackson County residents through a range of mental health services, including individual and group therapy, consumer-driven psychosocial rehabilitation, crisis intervention, substance abuse services, integrated health care, services for children and youth, and supported employment. CMHS’ services align with the organization’s person-centered holistic approach to mental health care. Major service components include Assessment/Evaluation, Community Support Services for adults with serious mental illness (SMI), Addiction Recovery services for adults with chemical dependence (CD) issues, dually diagnosed client services (SMI and CD), Access/Crisis Intervention (ACI) services, and Medication Management. CMHS Youth Services include school-based programs, mental health treatment, addiction recovery services and substance abuse prevention programs. Community Support Services include assistance in locating jobs, integrated physical and mental health screenings, and an on-site pharmacy and primary health clinic.
 
Throughout its 47 year history, CMHS has upheld the highest standards of confidentiality and care for customer information, along with a high standard of care in all areas of treatment. CMHS is accredited as a community mental health center and a substance abuse treatment and prevention agency by the Missouri Department of Mental Health. In addition, CMHS is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF certified most CMHS services with the highest accreditation, three years. 
Impact Statement
Top 2017 Accomplishments: 

  • CMHS is now a Certified Community Behavioral Health Clinic (CCBHC) which includes implementation of evidenced based practices such as: Trauma Informed Care, Motivational Interviewing, Wellness Coaching, Cognitive Behavioral Therapy, Tobacco Cessation, Integrated Treatment for Co-occurring Disorders, Individual Placement and Supports, and Zero Suicide.
  • CMHS hired new Outpatient Therapists and Community Support Specialists and began offering Open Access appointments to increase the number of clients served.
  • CMHS has signed a purchase contract on an additional building located in the KC Urban Core to expand the residential and outpatient Addiction Services program.
  • CMHS has formed important partnerships with various community organizations regarding the placement of CMHS staff on-site at their facilities.
  • Our Zero Suicide committee has worked to bring education and training to all staff and gain feedback regarding beliefs and knowledge and how to assess it.

Goals for 2018:
  • Comprehensive Mental Health Services, Inc. is in the process of developing a Strategic Growth Plan that covers a 3-year period that will increase revenues and increase access to services.
  • Continue to enhance the agency’s recruitment and retention; thus enhancing the ability to be competitive with a focus on the highest quality, skilled workforce for overall agency growth.
  • Continue to expand evidence-based suicide assessment and Mental Health First Aid training to non-clinical CMHS staff that have client contact as well as first responders, school personnel, and other community members.
  • CMHS is working towards enhance financial stability by seeking to join additional insurance panels to enhance sustainability and increase revenue sources.
  • The agency has a goal to expand Medicaid services by opening additional offices in their catchment area.
  • Expand substance use/addictions services into new areas of Kansas City fill in gaps in service.
Needs Statement
Comprehensive Mental Health Services (CMHS) is the sole community mental health safety net provider for individuals with serious mental illness and/or substance use disorders of northeastern Jackson County, Missouri. This population is either uninsured or underinsured and oftentimes suffers from co-morbid diseases such as obesity, metabolic syndrome, and diabetes. CMHS is seeking to address the following needs which are directly aligned with our Strategic Plan:
  1. Funds to allow us to enhance our recruitment and retention; ability to be competitive with a focus on the highest quality, skilled workforce for overall agency growth - $100,000
  2. Funds to allow us to expand and improve integrated health care that we provide to our consumers - $100,000
  3. Funds for training, education, and development to include CMHS employees and to our community - $35,000, particularly for Mental Health First Aid and Suicide Prevention training
  4. Funds to allow us to hire staff that follow up with high risk consumers with suicidal ideation and those that have been discharged from hospital. $100,000
  5. Wraparound Services for individuals that are in crisis – to be able to provide assistance with bills (housing, utilities) through crisis and hospitalization, in order to help people that are at high risk stay out of crisis and the hospital. $75,000
Service Categories
Community Mental Health Centers
Addictive Disorders NEC
Hot Lines & Crisis Intervention
Areas of Service
MO - Jackson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
The CMHS customer base includes people of all ages and reflects the spectrum of diversity in the Eastern Jackson County community.
CEO/Executive Director/Board Chair Statement

Serving as the Chairman of the Board of Comprehensive Mental Health Services, Inc. (CMHS) has been one of the most rewarding experiences I have had the privilege to be a part of. Every day, I witness the benefits bestowed on families, neighbors, friends and colleagues that result from the outstanding program services provided by CMHS. Members of the Board of Directors realize the tremendous challenge we face in trying to assure that CMHS has the resources to help keep our community mentally healthy and improve the quality of life for our consumers. It is also our fundamental duty to assure that the resources we receive assist the greatest number of people in need of mental health and substance abuse treatment. On behalf of the CMHS Board of Directors I extend an invitation to the community to visit our website to see updates and other business concerning Comprehensive Mental Health Services, Inc.

Programs
Description

A home and community-based program that provides case management and care coordination assistance to adults with serious and persistent mental illnesses. Community Support Specialists direct clients to available services and lifestyle structures necessary to achieve restoration to full activity in the community. Services include outpatient care, referral to residential care, community integration along with housing/rent/utility assistance, wellness based programming, follow-up services, pre-vocational training, supported employment services, and psychosocial rehabilitation. In addition, referrals are made to other CMHS programs such as addiction recovery, medication management and psychotherapy.

The Adult Community Support program also utilizes CMHS’s residential services for clients which include: 

  1. Semi-independent living apartment and services at Sunrise House. 
  2. An inpatient diversion program at Spring House.
  3. A long-term group home called Turning Point.
Program Budget $3,798,550.00
Category Mental Health, Substance Abuse Programs, General/other Outpatient Mental Health Treatment
Population Served Adults, People/Families with of People with Psychological Disabilities, Elderly and/or Disabled
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success

All clients entering into the program receive an Adult Comprehensive Assessment completed by a master’s level clinician. This assessment tool focuses on historical and current levels of functioning in many areas. Based on the assessment, a treatment plan is developed.

  • 75% of clients will demonstrate a reduction in symptoms of depression and/or suicidal ideation as measured by the PHQ-9 and Risk Assessment scores.
  • 70% of clients will stabilize and/or improve their DLA score.
  • Clients will make progress toward their treatment plan goals and objectives and will have met their treatment goals upon discharge.
  • Upon successful completion of the program, consumers will be able to be integrated into the community, with the possibility of competitive employment, volunteer work, and/or other types of community involvement.
Long-Term Success

An individual who utilizes these services will experience a higher quality of life due to an improved mental health status which in turn contributes to a functionally independent lifestyle. The primary goal of all services provided is to offer treatment, rehabilitation, advocacy and mental health services that lead to increased access to community resources, self-empowerment, utilization of natural supports and independent community integration in the least restrictive environment. Clients will experience Reduced suicidality and improved quality of life; active engagement in recommended/clinically justified services, use of skills to effectively manage symptoms of depression, referring to a supportive care plan.

Program Success Monitored By

Treatment plans focus on three primary rehabilitative outcomes in the areas of work, relationships and daily living skills as a starting point; however all treatment plans are individualized and do not have to focus on these areas. The individualized treatment plan is reviewed and updated quarterly (or sooner if necessary) and updated annually by all that are involved with the consumer's care. Team caseloads are reviewed weekly in order to identify additional treatment needs or interventions. The teams also have case consultation meetings with the agency psychiatrists for additional treatment planning, coordination and inter-disciplinary communication.

Examples of Program Success

The Adult Community Support served 646 clients in 2016.

The most recent outcome data shows: 

  • 74% of clients have demonstrated a reduction in targeted symptoms by the utilization of coping skills and/or medication management.
  • 62% of clients have stabilized and/or improved their DLA score.
  • 72% of consumers have made progress towards goals.
One of the program goals is to treat clients within their home environment and reduce/eliminate the need for psychiatric hospitalizations.
  • 14% of clients reported psychiatric hospitalizations in 2015. 
  • 11% of clients report psychiatric hospitalizations in 2016.
Description

The Addiction Recovery program provides quality residential and outpatient services for low income adults and adolescents struggling with addictions. CMHS has a 12 bed residential facility for adult  men (Gateway) and a 14 bed residential facility for women and children (Lotus House) and utilizes the George W. Norman Jr. Recovery Center for outpatient services for both adults and adolescents as well as our Monarch facility. The program accepts homeless clients or those struggling with other mental health issues.

  • Day treatment consists of: individual, group, and family therapy; and psycho-education groups for individuals either in residential or outpatient care.
  • Community support assistance includes: education, employment, housing, health care, family services, liaison services with courts or probation/parole officers, and connection to community resources such as 12-step programs, financial resources, or healthy recreational activities.
  • In addition, the CSTAR program seeks to deliver comprehensive alcohol-drug treatment and rehabilitation services to adolescents while keeping the youth in the family and community setting whenever clinically appropriate.
Program Budget $2,935,094.00
Category Mental Health, Substance Abuse Programs, General/other Substance Abuse
Population Served Alcohol, Drug, Substance Abusers, Adults, Adolescents Only (13-19 years)
Short-Term Success

The program as a whole offers a high level of Trauma-Informed care, recognizing that nearly all participants with addictions have a history of trauma.

Participants who have a history of substance abuse will successfully complete assessment, evaluation and work toward their personal treatment goals.

  1. While in the residential program, eighty-five percent (85%) of participants will remain substance free.
  2. Forty percent (40%) of participants leaving residential services will continue in appropriate treatment services.
  3. Eighty-five percent (85%) of participants will report no new involvement with the police, criminal justice system, or probation/parole violations during residential treatment.
  4. The program will track the percentage of clients screened within the last 24 months for unhealthy alcohol use that receive brief counseling. 
  • 195 served in Gateway 
  • 188 served in Lotus House
  • 937 served with outpatient substance abuse therapy at George Newman Recovery Center (total served in all Addiction Recovery programs)
Long-Term Success

All of these services assist individuals in: achieving abstinence from alcohol/drug use; creating social support systems; improving their living environment; improving their employment and education status; and helping them feel empowered to stay in treatment. Ultimately those who are successful are able to refrain from using harmful substances and maintain healthy relationships with family and others in the community. It is important that in doing so they are able to find safe and drug-free environments and be able to access positive resources in the community to help them maintain sobriety.

Because the program serves people who are either awaiting trial or have been paroled from prison, the program also considers the participant successful if they do not violate parole or probation by participating in any illegal activity.

Ultimately long term success means a safer community through reduced illegal activity, decreased family violence and safer environments for children.

Program Success Monitored By

Program personnel assess each participant seeking addiction recovery services to determine the types of substances they are addicted to, trauma they may have experienced, risky behaviors they have been involved in, and any co-existing mental or physical disorders they may be dealing with. Program staff use the information gathered in the assessment to determine the individual’s goals and motivating factors that will help them attain and maintain recovery.

Staff carefully collect, track, record, and report our results while applying what they learn to enhance and improve the program.

Examples of Program Success

Success Achieved 2016:

  • 95% of the clients come in with a positive drug test. At the discharge drug test, 100% of clients were drug free.
  • While in the residential program, 90% of participants remained substance free.
  • 60% of clients leaving residential services continue with outpatient services. The other 40% have other orders to follow to finish their treatment at another facility or may move out of the catchment area.
  • 60% of clients reported no new involvement with the police, criminal justice system, or probation and parole violations during residential treatment.
 
2016 Customer Satisfaction ResultsAddiction Recovery (Outpatient & Residential)

 

  • Overall quality of life has improved since beginning services - 96% - 899
  • Legal status has improved - 47% - 440
  • Housing has improved – 49% - 459
  • Social supports have improved/increased - 80% - 749
  • Employment/education has improved - 41% - 384

 

Description

The Healthcare Home (HCH) program is a new benefit of Medicaid and the Missouri Dept. of Mental Health. The purpose of the HCH program is to provide an integrated healthcare community to address the “whole person” by helping individuals to identify and achieve healthcare and wellness goals, manage health conditions in tandem (both mental and physical), prevent disease, coordinate care providers/families and provide health education.  

HCH serves: children and adults with serious mental illness and those with co-occurring disorders. CMHS, Inc. partners with Swope Health Services to provide a primary health care clinic in our main treatment facility, and Genoa Health Care which operates an on-site pharmacy for our clients. Clients behavioral health and physical health issues are both addressed through routine appointments with a Nurse Case Manager, Integrated Health Liaison and Community Support Specialists who all work together to treat each client’s unique needs, seeking to treat the whole person, both mentally and physically.

Program Budget $313,983.00
Category Health Care, General/Other Medical Case Management
Population Served Adults, Children and Youth (0 - 19 years), Poor,Economically Disadvantaged,Indigent
Short-Term Success

 CMHS anticipates the HCH program will help clients to meet or exceed the Missouri Department of Mental Health’s goals for improvement of vital health indicators.

  • Increased access: 80% of patients will receive more physical health care services outside of an emergency room or hospital than in the previous 12 months.
  • Improved vital signs: 60% of patients 18-75 years and older with have their lipid level adequately controlled (LDL<100); 65% of patients 18 years and older will have a blood pressure of <140/90 mmHg ; 60% of adults will have a BMI between 18.5 and 24.9; 80% of adults will have metabolic screenings
  • Increased knowledge of health status: 90% of participants will report increased knowledge regarding their health condition
  • Increased satisfaction: 90% of participants will report satisfaction with services provided
  • Decreased emergency room visits: 50% of participants will successfully decrease their physical health emergency room visits.
  • 80% metabolic screen completion rate. All clients identified in Healthcare Home, Disease Management, and Community Psychiatric Rehabilitation are to adhere to this annually.

Long-Term Success

The long term goals of the HCH program are to improve access to primary health care, improve health indicators, and decrease the use of emergency departments for non-emergency needs. 

When clients are seen regularly by a primary health care professional, they are more likely to have their chronic physical health conditions controlled and have less medication conflicts. They are also more likely to participate in prevention activities to improve their overall wellness. This will not only improve their physical health indicators, but for many will also decrease one area of stress which may exacerbate their mental health condition. Individuals without insurance are more likely to use the emergency room. By providing regular physical health care through a clinic, clients are less likely to use the emergency room, thereby decreasing overall health costs. CMHS has seen that individuals make better choices if they have access to health care and the assistance they need to understand and implement changes to maintain their health

Program Success Monitored By

Based on a person-centered treatment approach, each individual develops their own individual treatment plan based on their diagnosis and personal health goals.  These goals are reviewed annually and as needed by the Nurse Care Manager.  Treatment goals are changed or added with significant events.  Progress toward goals and outcome measures are reviewed on a quarterly basis by the HCH team as well as peer reviews.  Additionally, the Missouri Department of Mental Health routinely monitors certain indicators that reflect outcomes for the HCH.

CMHS will know whether they have achieved results through monitoring of vital health statistics at nurse care manager visits, self-reporting of emergency room visits and hospital stays, and through surveys conducted at the end of the grant period or exit from the program.

Consumer satisfaction surveys are collected and reviewed by HCH staff on a quarterly basis per the direction of the Quality Management Department.

Examples of Program Success

The Health Care Home program served 566 individuals in the most recent fiscal year.  

Objective: Better Health Care
% of patients 18-75 years and older w/lipid level adequately controlled (LDL<100)

 

  • The program hit 35% - 192 (548 base)

 

65% of patients 18 years and older w/a blood pressure <140/90 mmHg during the most recent nurse care manager office visit

 

  • The program hit 69% - 378 (548 base)

 

80% will have metabolic screenings

 

  • The program hit 88% - 482 (548 base)

 

Objective: Clients will report satisfaction with services and increased knowledge of health status.

Indicators:

 

  • 93% of participants reported satisfaction with services provided 
  • 98% of participants reported increased knowledge regarding their health condition(s) 

 

Objective: Clients will reduce their emergency room visits and number of hospital stays.

Indicator: 35% of participants including High ED Utilizers successfully decreased their physical health emergency room visits

Description

CMHS operates two distinct programs that serve as an adjunct service, generally provided in conjunction with other services at CMHS. The CMHS Medication clinic provides psychiatric evaluation and ongoing monitoring of individuals whose behavioral health concerns require the use of medication to manage their symptoms. Services include injections, prescriptions, medication education, as well as physician and nurse visits.CMHS clients and outside referrals also have access to prompt Crisis Intervention/emergency services which are mobile and available at any time, 24 hours a day, 7 days a week. CMHS provides risk assessments, crisis intervention, referrals to community resources, and urgent and/or emergent appointments with that can include psychiatric services. The program also works with local shelters, schools and law enforcement.  CMHS also provides hospital diversion  and crisis respite services at Spring House.  Spring House is a crisis facility that is available to the community.

Program Budget $2,251,885.00
Category Mental Health, Substance Abuse Programs, General/other Crisis Intervention Programs
Population Served General/Unspecified, People/Families with of People with Psychological Disabilities, Alcohol, Drug, Substance Abusers
Short-Term Success

Crisis Intervention: Callers receive immediate intervention along with information and referrals to appropriately address the immediate crisis that prompted the call.

CMHS will track the % of clients who are responded to within 10 min and the % of clients needing face to face interventions that are responded to within 1 hour

 75% of clients will demonstrate a reduction in symptoms of depression and/or suicidal ideation as measured by the PHQ-9 and Risk Assessment scores.

Medication Clinic: The medication clinic will measure the following outcomes to show short term success of clients:

  • % of clients discharged from the medication clinic were to the care of a physician 
  • % of clients reported understanding possible side effects of their prescribed medications
  • % of clients reported that they know how to properly take their prescribed medications
  • % of clients satisfied with services received
Long-Term Success

CMHS Crisis Service Program provides individuals and/or family members with the opportunity to receive appropriate emergency psychiatric services in an environment acceptable to them. The long term intent is to assure that every available community service and resource is utilized to return a person to a pre-crisis level of functioning, and direct that person to appropriate follow-up services to reduce future crisis situations, avoid contact with the legal system and avoid costly emergency room visits. The program also provides referral and resource information to persons who may need Crisis Services in the future. 

The Medication Clinic’s primary long term goals include enhancing human values, protecting individual rights, and enhancing potential for self-sufficiency, while providing the best possible services in the most cost effective manner.

Program Success Monitored By

The Medication Clinic works closely with the internal auditor to review random cases including but not limited to assessments, progress notes, and treatment plans. The audit results are also reviewed by the Director of Nursing and the VPO. Monthly staff meetings are held to discuss departmental needs, processes, goals, and outcomes. Physician Peer reviews are conducted on a monthly basis by the Medication Clinic Psychiatrists to ensure quality of care. Medication prescribing practices, consumer education, and medication monitoring are assessed during these reviews.

All staff involved in the Crisis program work together as a team to provide the best and most efficient services possible to the client. The Access Crisis Intervention (ACI) team attends coordinated meetings, on an as needed basis, to ensure continuity of care between services or programs. Random cases are pulled each month and evaluated. Problems are discussed at least quarterly in the staff meetings and during individual staff supervision.

Examples of Program Success

For Crisis Intervention:
During the most recently completed fiscal year, the ACI Crisis department received 1,110 calls. 110 people received next day urgent appointments. 177 individuals were referred from inpatient facilities to outpatient services. 87 individuals were referred by CMHS to an inpatient facility. 15 individuals were put on 96 hour holds. There were 130 crisis follow up services to include phone calls and/or face to face. CMHS called for immediate law enforcement assistance 15 times. There were 415 referrals from law enforcement which includes the Crisis Intervention Team (CIT). There were 10 referrals from Hope House (women’s domestic violence shelter) and 65 individuals who were currently in the hospital diversion program.

95% of clients were responded to within 10 min and 100% of clients needing face to face interventions were responded to within 1 hour.

For the Medication Clinic:
2,209 clients were served in 2016

Description

Youth CPRC is an in-home and community-based program which provides assistance to children/youth with severe emotional disturbances, empowering them to maintain and/or successfully gain control over their mental health issues and to achieve the highest possible functioning level in their community.

CMHS provides a variety of services to the child and family in their home, school and community to reduce the risk of out of home placements. The core services include: evaluation, community support, crisis intervention, psychiatry/medication administration services and consultation.

Additional services include: Case Management; Discharge planning; Respite Care through the Treatment Family Home Care and Professional Parent Home Care programs; Children’s Enhancement Project (CEP) for youth at-risk of long term out of home placement; Enhanced Behavioral Specialist Care; and the Healthy Transitions program (for older teens transitioning to adulthood).

Program Budget $1,740,208.00
Category Mental Health, Substance Abuse Programs, General/other Mental Health Treatment
Population Served Children and Youth (0 - 19 years), ,
Short-Term Success
  • 80% of clients will demonstrate a reduction in targeted symptoms by the utilization of coping skills and/or medication management.
  • 70% of clients will stabilize and/or improve their DLA score.
  • Clients will make progress toward their treatment plan goals and objectives and will have met their treatment goals upon discharge.
  • Clients are discharged to a less restrictive level of care. Clients and families are discharged when treatment goals are completed and the case manager, treatment team and family believe the child/youth has reached a relatively stable level of functioning. Aftercare services are based on the family’s progress at the time of discharge. 
  • 70% reduction in overall hospitalization re-admissions and emergency room visits for both physical and behavioral health related issues. 70% reduction in overall hospitalization re-admissions and emergency room visits for both physical and behavioral health related issues.


Long-Term Success

The mission of the Youth CPRC Services program at Comprehensive Mental Health Services is to assist children, youth and young adults with Severe Emotional Disturbances (SED) and their families to meet the following long term goals: 

  1. Decrease the number of out of home placements (psychiatric inpatient and residential care)
  2. Successfully reintegrate back to the family and community from an out of home placement
  3. Build strong families
  4. Maximize the opportunity for successful functioning in all life arenas (home, school, and community);
  5. Access needed community resources. 

An individual who utilizes these services will experience a higher quality of life due to an improved mental health status which in turn contributes to a functionally independent lifestyle. In : additonReduced hospitalizations and improved quality of life; utilization of effective coping skills for successful symptom management and the use of support network.

Program Success Monitored By

The full client assessment is completed at the end of 30 days (or sooner) and includes: DLA-20, a psycho-social history outlining strengths and problems in all life arenas, developmental history, health questionnaire, mental health status exam, counselor’s assessment and Diagnostic Formulation.

The treatment plan is then developed by the therapist, family, and treatment team members. Treatment plan progress reviews are conducted quarterly. Progress is noted by client, family members, CPRC staff, supervisor and all team members. Input from team members unable to attend the meeting will be obtained by CPRC staff and shared with the group. Goals may be changed, modified, discontinued or continued as needed and decided by the team. In addition to agency quality improvement activities, the program participates in Outcomes projects through the Department of Mental Health. DMH Client Satisfaction Surveys are distributed randomly on a monthly basis.

Examples of Program Success

In 2016, the program served 176 youth.  

  • 69% of clients demonstrated a reduction in targeted symptoms by the utilization of coping skills and/or medication management.
  • 62% of clients stabilized and/or improved their DLA score.
  • 71% of consumers have made progress towards goals.
CEO Comments
Comprehensive Mental Health Services, Inc. operates from the fundamental belief that everyone in our community deserves high quality mental health and substance abuse treatment when they are in need of those services. We also believe that the best approach to improved behavioral health is to take in to consideration the whole person. These values have led CMHS leadership to advocate over may years for changes in the health care system which will bring an end to the fragmentation of services and increased understanding of our fellow citizens as people whose mental and physical health cannot be effectively treated separately. We were very pleased to be able to expand our Integrated Health Program with the assistance of dollars from the Health Care Reform Act and foundation dollars to begin to bring this vision of treating the whole person to reality for our clients.
 
We have also worked on implement training of staff in a variety of additional evidence based practices that has improved our ability to use the most effective therapies available for an individual's diagnosis. Our efforts to increase training cuts across all our programs and makes all our programs more efficient and effective for the people we serve.

Over the past few years, with the shrinking economy we have focused our services on the most seriously ill persons, while referring many with mild symptoms to other agencies. Many of those referred to other agencies could be helped at CMHS if we offer more opportunities appropriate for those who could be helped with less intensive interventions.

We hope by providing a variety of groups on stress management, parenting, anxiety, life skills, depression, etc. we can be a valued resource to the citizens of our community and to hopefully lessen symptoms and/or prevent more serious mental health issues from arising and to allow our current resources to be stretched further to assist more people. 
 
We invite all whose lives have been touched by mental health issues or substance abuse, either personally or in someone they care about, to join us as we work to bring health and wholeness to our shared community.
Executive Director/CEO
Executive Director Ms. Joy Copeland
Term Start Aug 2011
Experience
Joy Copeland began her career in mental health as a Master level therapist in a community mental health center (Alabama-where her family resides) much like CMHS, Inc. Early on, she provided outpatient services to children/youth and families as a child abuse and neglect therapist. In February, 1991 Joy came to CMHS, Inc. and began as a Families First Therapist. And so, twenty-four years later, Joy is still here at CMHS. She has served in various supervisory roles within the Youth and Family, Adult Community Support and Outpatient departments. In 1995, Joy became the Associate Director and that title was later changed to Vice President of Operations. Sadly, our long-time President/CEO, Bill Kyles, passed away in August 2011. Joy was appointed by the Board of Directors as Interim CEO and in May 2012, appointed as official CEO.
Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Mr. William H. Kyles 1982 - Aug 2011
Senior Staff
Title Vice President of Operations
Experience/Biography
Julie Pratt is a Licensed Professional Counselor with 17 years of experience in Community Mental Health. MS. Pratt has a B.A in Psychology and a M Ed in Counseling and Psychological Services. She joined the CMHS staff in 2006 and has extensive experience in outpatient service, youth and adult community support and crisis services.  She was named Interim Clinical Director in August 2011 and became Vice President of Operations in June 2012.
Title CFO
Experience/Biography
Ms. Kleoppel has been affiliated with CMHS full time since1996. She worked with CMHS for 4 years  from 1987 to 1991 in accounts receivable. She began as Accounts Receivable Manager in 1996 and became CFO in 2005. She has also worked as a financial counselor for two years at MCI hospital, and as Office Manager for Carroll County Memorial Hospital in Carrolton, MO.
 
Staff
Paid Full-Time Staff 191
Paid Part-Time Staff 20
Volunteers 9
Paid Contractors 0
Retention Rate 65%
Staff Diversity (Ethnicity)
African American/Black 34
Asian American/Pacific Islander 12
Caucasian 164
Hispanic/Latino 6
Native American/American Indian 1
Other 3
Staff Diversity (Gender)
Female 165
Male 55
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
It is the mission of CMHS to provide the highest quality behavioral health services. It is our vision that “All persons will be free to lead meaningful and purposeful lives beyond the limitations of mental illness and addictions.” In order to accomplish this and make the best use of resources, CMHS collaborates (both on a formal and informal basis) with numerous local regional and national organizations. Many of these collaborative partnerships have existed for a number of years.  More recently CMHS has partnered with local police departments on the Zero Suicide efforts, with Resilience Builders to train, consult and assist with the implementation of trauma-informed care, and with the Independence Health Department through a community forum of area organizations that chose three focus areas on which to concentrate for the next five years.
Affiliations
AffiliationYear
United Way Member Agency2017
External Assessment and Accreditations
Assessment/AccreditationYear
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation2010
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation2013
Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation2016
Awards
Award/RecognitionOrganizationYear
2008 IMPACT AWARDIndependence Council For Economic Development2008
2015 IMPACT AwardIndependence Council For Economic Development2015
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments  CMHS continues to provide quality services to the citizens of Eastern Jackson County and the urban core of Kansas City. It is a rewarding experience to be a part of an established and credible organization with such a tremendous history in delivering an array of quality mental health and behavioral health services to those in need. Our services assist individuals with remaining out in the community, living independently. At CMHS we continue to be consumer driven and I believe that has greatly impacted our success. Furthermore we have exceptional staff who continue to be dedicated to providing the highest quality of service with regard to cultural competence.
Board Chair
Board Chair Mr. David Cook
Company Affiliation Stewart, Cook, Constance & Minton, L.L.C.
Term Jan 2014 to Jan 2018
Email dcook@sccmlaw.com
Board Co-Chair
Board Co-Chair Mr. Jay Dorst
Company Affiliation Hawthorne Bank
Term Jan 2011 to Jan 2018
Email jdorst@hawthornbank.com
Board Members
NameAffiliation
Ms. Grace Boswell reStart, Inc.
Mr. David Cook Stewart, Cook, Constance & Minton, L.L.C.
Mr. Tom Cranshaw Retired and Volunteer Work
Mr. Jay Dorst Hawthorne Bank
Ms. Kimberly Glacken Metropolitan Community College
Mr Mike Jones Kansas City Leadership Academy
Ms. Nora MaGee Retired and Volunteer Work
Mr. Steve Shipman State Farm Insurance
Ms. Anita Watson Herman Watson, MD Private Practice
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 6
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 5
Female 4
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 71%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 66%
Percentage Making In-Kind Contributions 0%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 10
Standing Committees
Finance
Board Governance
Strategic Planning / Strategic Direction
CEO Comments I am very satisfied with the program services CMHS continues to provide to the citizens of Eastern Jackson County. It is a rewarding experience to be a part of an established and credible organization with such a tremendous history in delivering an array of quality mental health and behavioral health services to those in need. Our services assist individuals with remaining out in the community, living independently. At CMHS we continue to be consumer driven and I believe that has greatly impacted our success. Furthermore, we have an exceptional staff who continue to be dedicated to providing the highest quality of service that respects and honors the cultural diversity of our clients.  We have added an Advisory Council made up of consumers and family members of consumers that reports to the Board in order to enhance services and continue improving our patient-centered care.
Financials
Fiscal Year Start July 01, 2017
Fiscal Year End June 30, 2018
Projected Revenue $15,277,928
Projected Expenses $13,991,001
Form 990s
Audit Documents
IRS Letter of Exemption
Foundation Comments
  • FYE 6/30/2015, 2014: Financial data reported using the IRS Form 990.
  • FYE 6/30/2013:  Financial data reported using the organization's audited financial statements.  
  • Foundation/corporate revenue line items may include contributions from individuals.
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$0$0$31,421
Government Contributions$0$1,276,301$0
Federal----$0
State----$0
Local----$0
Unspecified$0$1,276,301$0
Individual Contributions----$0
$0$0$0
$12,559,897$11,838,446$13,089,778
Investment Income, Net of Losses($97,664)$8,390$15,004
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$0$0$0
Other$24,910$42,911$63,515
Expense Allocation
Fiscal Year201520142013
Program Expense$9,047,478$9,641,746$9,750,341
Administration Expense$2,379,492$2,142,520$2,266,943
Fundraising Expense$0$0$42,421
Payments to Affiliates----$0
Total Revenue/Total Expenses1.091.121.09
Program Expense/Total Expenses79%82%81%
Fundraising Expense/Contributed Revenue--0%135%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$12,260,239$11,076,667$10,767,777
Current Assets$7,849,971$6,677,387$5,952,271
Long-Term Liabilities$145,849$57,190$935,852
Current Liabilities$1,564,542$1,529,802$1,428,202
Total Net Assets$10,549,848$9,489,675$8,403,723
Short-Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities5.024.364.17
Long-Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets1%1%9%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar Amount -- --Medicaid $5,483,298
Second Highest Funding Source & Dollar Amount -- --Dept. of Mental Health $4,830,709
Third Highest Funding Source & Dollar Amount -- --Mil Levy, Jackson County $1,271,334
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

 The recent recession has brought CMHS both more uninsured clients in need of our services and decreased income from traditional sources, all at a time when we have been building a new outpatient treatment and administrative facility. These realities have caused us to search ever more diligently for additional funding sources and work to increase our efficiency. We have increased our number of therapy groups and, when clinically appropriate moved clients to group therapy, from more costly individual therapy. We have also redoubled our efforts to assist clients with applications for Medicaid, a challenging process for those dealing with mental illness.

We hope that the day arrives when the public understands that an investment in mental health is an investment in the entire well being of the community. As our community's mental health safety net, we are available to all; 24 hours a day 7 days a week. A crisis line operates around the clock. Anybody in the area who is experiencing a mental health crisis can call the line and get immediate assistance. The majority of our clients are financially indigent with no means to pay for their services. Our 200+ staff work tirelessly to stretch the funding we receive to cover the greatest number of people in need possible. The responsibility of being the mental health safety net for the community is a serious public trust. Our motto is “Strength for Today; Hope for Tomorrow” and we provide this with the greatest professional care, respect and the widest array of services possible.

Organization Name Comprehensive Mental Health Services, Inc.
Address 17844 E 23rd Street
Independence, MO 640571840
Primary Phone (816) 254-3652
Contact Email info@thecmhs.com
CEO/Executive Director Ms. Joy Copeland
Board Chair Mr. David Cook
Board Chair Company Affiliation Stewart, Cook, Constance & Minton, L.L.C.
Year of Incorporation 1969
Former Names
Northeastern Jackson County Community Mental Health Center