Synergy Services, Inc.
400 E. 6th Street
Parkville MO 64152
Web and Phone Contact
Telephone (816) 587-4100
Fax 816- 587-6691
Mission Statement
The mission of Synergy Services, Inc is to strengthen the individual, family, and community through crisis intervention, shelter, counseling, advocacy, and education. Synergy provides a "lifeline for families and individuals in crisis."  Through an interconnected set of services, the agency provides individuals and families with prevention education, immediate respite from violence, and support to assist them in their ability to find and choose good options for safe and successful futures.
Leadership
CEO/Executive Director Mrs. Robin S. Winner
Board Chair Mr. Cory Miller
Board Chair Company Affiliation UMB
History and Background
Year of Incorporation 1971
Former Names
STOP Violence
Synergy House, Inc.
SafeHaven
Volunteer Opportunities
Ways to donate, support, or volunteer Donations can also be made by mailing a check (made payable to: Synergy Services, Inc.) to:  Robin Winner, 400 E. 6th Street, Parkville, MO 64152.  The same information can also be used for in-kind donations.  Volunteer needs can be discussed with Jennifer Hurst, Development Director at:  816-505-4938 or jhurst@synergyservices.org.
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement The mission of Synergy Services, Inc is to strengthen the individual, family, and community through crisis intervention, shelter, counseling, advocacy, and education. Synergy provides a "lifeline for families and individuals in crisis."  Through an interconnected set of services, the agency provides individuals and families with prevention education, immediate respite from violence, and support to assist them in their ability to find and choose good options for safe and successful futures.
Background Statement
Synergy House began operations in 1971 as a shelter for runaway and homeless youth (ages 12-18). In 1984, SafeHaven opened to serve victims of domestic violence and provide outpatient counseling, individual advocacy, court advocacy, and support groups. It was also during the mid-1980s that the Children’s Advocacy Council began offering prevention programming and mentoring services to benefit at-risk youth. Synergy House and SafeHaven merged in 1997, and the Children’s Advocacy Council merged with Synergy in 1998 forming Synergy Services, Inc. Synergy began offering Transitional Living Program (ages 16-21) in 2003, and in 2004 began the Street Outreach Program to homeless youth. In 2005 Synergy merged with STOP Violence, an organization dedicated to bullying behavior prevention. In 2009, Synergy completed the building of the Homeless Youth Campus comprised of Synergy House and the Youth Resiliency Center for homeless and runaway youth (ages 12 – 21). The agency added the Maternity Group Home program (ages 16-21) in 2013. The new and expanded Children’s Center opened in October 2016, doubling the capacity to provide abused and neglected children (ages 0-17) advocacy, educational services, mentoring, tutoring, and play therapies. In 2019 Synergy will add a rapid rehousing program for domestic violence victims.
 
Not only does the agency work to break the cycle of violence, but it also focuses on instituting genuine social change in an effort to build a safe and more humane society. Additionally, no client will be turned away for an inability to pay.
 
While physically based in the Northland area of the metro in Clay, Platte, and Ray counties, Synergy's program extends into Jackson County in Missouri and into Johnson and Wyandotte counties in Kansas. Through a blend of programs and services, combined with an ongoing strategic analysis of community needs, Synergy Services, Inc. has developed a unique approach to violence intervention.
Impact Statement
Top Accomplishments in 2018-2019:
  1. Introduction of a trauma-informed program in 5 Jackson Co charter schools funded through the CSF. The program established a learning-collective to promote resilient educators and students capable of disrupting the cycle of trauma in their lives. It has a 4-pronged approach: onsite mental health counseling, case management for families, classroom prevention programs addressing bullying and abuse, and healthy classroom management support for teachers and administrators.
  2. Renovation and expansion of Synergy’s Domestic Violence Center to serve more clients and create an environment more accommodating for survivors and their children.
  3. Approval by HHS for an Indirect Cost rate of 33.56%. Indirect costs are those that have been incurred for common or joint purposes. These costs benefit more than one cost objective and cannot be readily identified with a particular final cost objective.
  4. Introduction of a new agency website, updated marketing materials, and a redefinition of the agency programming model to better convey Synergy’s integrated approach. Programs are sorted under the following building blocks: Resolve Crisis, Provide Safety, Promote Healing, Build Strength, and Effect Change.
  5. Expansion of Synergy’s CMH onsite clinic to include care for infants to provide family support for teen parents.

Top Agency Goals 2019:
  1. Expand the transitional housing program for youth from 10 to 25 apartments through a project-based voucher program with the Greater KC Housing Authority, and apply for an additional project voucher program with 25 apartments for domestic violence survivors and their children.
  2. Fully fund shelter, counseling, and wrap around services for children and youth through the Clay CO CSF.
  3. Work with Clay County Juvenile Court, CD, Georgetown Univ., and partner agencies to provide services and navigation for families whose children have been removed from the home in an effort to reconnect them.
Needs Statement

  1. Financial Support for general operations through direct donations and participation in the agency’s fundraisers: Art Soup, Kindest Kansas Citian Celebration, Swinging for Synergy Golf Tournament, and Stand-Up for Synergy. Total funds raised through General Public & Fundraising $1,500,500.
  2. Volunteers for the agency’s homeless youth campus, children’s center, domestic violence center, and recreational specialists .to work with clients of various ages
  3. Sponsorship to provide new furniture and household items to outfit a total of 50 apartments for homeless youth, parenting youth, and domestic violence survivors and their children. ($2000/apartment)
  4. Fundraising event committee members, sponsors and volunteer support.
  5. Members for the agency’s “Junior Board” through which young executives can support the agency while enjoying social networking and gaining experience in board participation.

 

Service Categories
Family Violence Shelters and Services
Youth Development Programs
Mental Health Treatment
Areas of Service
MO
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
CEO/Executive Director/Board Chair Statement
Synergy Services provides a unique blend of services that address child abuse, domestic violence, homelessness, and family crisis. With almost 50 years of experience, our expertise is maintained through a commitment to coordinate and integrate services within the agency. We feel that this process of integration and collaboration places the agency at the crossroads of innovation and leadership in mental health services, youth development, domestic violence, and child abuse prevention and intervention.
 
We believe in the right of each person to protect themselves from physical, emotional, verbal, or sexual abuse. With 160 professional staff, we emphasize a learning environment that stresses training, competence, and caring. We use a multi-disciplinary approach, encourage cultural competence, and honor diversity. We are committed to partnering with other agencies to create a seamless community that celebrates collaboration.
 
Synergy is one of less than 1,000 agencies nationally accredited by the Council on Accreditation (COA) as well as being accredited by the National Children's Alliance, licensed by the State of MO, certified by the Missouri Department of Mental Health, certified by HHS, and a United Way Agency. We are committed to excellence, believe in client-centered services that encourage participation and eliminate unnecessary rules and regulations. We regularly review salary and benefits and adjust our salary levels to better compensate staff and to attract top-level candidates. Our auditors regularly commend the agency for our financial management and transparency, and the board maintains oversight and careful risk management. Synergy also assumes a leadership role in our sector at the local, county, state, and national levels. We belong to associations that promote advocacy and work with experts to foster best-practice approaches to our work. Our core values are represented by CODE: Client Care, One Team, Dignity and Respect, and Excellence.
 
In addition to fees for service, government grants, and corporate and foundation support, Synergy depends upon support from the public. Synergy's fundraising includes an annual fundraising campaign for operations as well as Art-Soup, the Kindest Kansas Citian Banquet, Swinging for Synergy, and Stand-Up for Synergy, featuring top national comedians. In addition to raising funds, Synergy’s fundraisers celebrate art, kindness, sports and humor, the best tools to foster resiliency and overcome violence and abuse.
Programs
Description
Synergy provides residential shelter to 300+ women and children annually who are fleeing domestic violence at its SafeHaven Domestic Violence Center (DVC) shelter located in Clay County. The client-centered program provides a secure attractive environment, 24-hour emergency hotline, awake staff, mental health counseling by licensed therapists, case management, employment readiness training, parenting support, recreational activities, two prepared meals per day, and clothing. Synergy has participated in the Lethality Assessment Program with the Kansas City Police Department North Patrol and other domestic violence agencies. Toward that end, the agency has agreed to accept any victim of domestic violence and her children who are determined to be in highly lethal situations (at danger for being killed) whether or not the Center is at full capacity. 
Program Budget $1,394,692.00
Category Human Services, General/Other Information & Referral
Population Served Victims, Adults
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director and program managers.
Examples of Program Success
The following outcomes were achieved in FY 2018:
  • 100% of women reported that they had more ways to plan for their safety after their stay at the Domestic Violence Center.
  • 100% of women who enter shelter were given domestic violence education at intake.
  • 100% of women who enter shelter are given safety planning resources at intake.
  • 100% of clients who enter shelter are given access to voluntary case management and therapy services.100% of shelter clients who called the crisis hotline prior to coming to shelter were provided with support and understanding by hotline operators.
  • 100% of shelter clients who called the crisis hotline prior to coming to shelter received information, resources, and referrals to assist them in making safe choices for themselves and their children.
  • The DVC provided 10,659 total bed nights (6,300 adult and 4,359 children).
Description The School-Based Integration Services (SBIS) program assesses, guides and supports Jackson County, MO elementary, middle and high schools with a purpose to create safe, trauma-informed care (TIC) environments (conducive to successful learning) through early intervention and therapeutic services.
Program Budget $262,500.00
Category Education, General/Other Teacher & Faculty
Population Served K-12 (5-19 years), Adults
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success
The SBIS program utilizes pre and post-tests and surveys to measure their impact on students, parents, and teachers. Program outcomes for the Mind UP Curriculum includes measurements for student self-regulated levels and practice of mindful responses; increased access to behavioral, medical, learning disability or other educational resources; reduced symptoms related to toxic stress: anxiety, sadness/depression, anger, fear, frustration, digestive issues, and/or sleep issues; and improved staff understanding of the core attributes of Trauma Sensitive Schools.
Long-Term Success

The SBIS program has developed three broad goals:

  • Addressing childhood trauma; 
  • Developing self-regulating behaviors; and 
  • Increasing empathy practices.
The School-Based Integrative Services (SBIS) program utilizes an outcome measurement framework to measure its impact on students, parents, and teachers with the utilization of pre and post-test surveys. The results of outcomes and evaluations are used to continually enhance and update the Mind-UP curriculum to stay relevant and responsive to the needs of students and teachers. Outcome results are utilized to improve the program so that participants are learning the main points of the program. Outcome data also helps gauge the effectiveness of the program’s interactive approach to student learning.
Program Success Monitored By Synergy’s Performance Quality Initiative (PQI) is an ongoing process that provides programmatic performance evaluation that contributes to continuous quality improvement. The PQI process assures consistency, reliability, accountability, and timeliness of measuring and reporting. The process begins with data collection (Pre-Post Tests) and analysis conducted by the Assistant Program Manager and the Director of Advocacy and Community Education culminating in a report summarizing the benchmarks of the SBIS program outcomes and recommendations for improvement in service delivery. The report, containing program statistics and outcomes relating to the provision of school-based services is shared with all school personnel. The evaluation plan ensures the SBIS is meeting the purpose of the program’s goals and benchmarks to provide classroom and in-home prevention, access to a community referral system and therapeutic interventions to create trauma-informed homes, schools and community-at-large.
Examples of Program Success FY 2018 Program successes include: 2,059 hrs-case consultation/case mgt/classroom prevention/crisis intervention/family therapy/group prevention/individual prevention/individual therapy/school consultation/school meetings/and school training; 478.75 hrs therapy-458.5 hrs individual (provided weekly at school), 20.25 hrs family (based on availability); 8 hrs staff trainings-Crossroads Acad.–Central Street/Crossroads Academy’s Global & Multicultural Education Equity Conference/Univ. Acad./& Maple Park Middle School. Trainings describe the science on trauma & how to implement trauma-informed classroom practices; 96.25 hrs of school meetings-4.5 hrs in learning collaborative between SBIS & partner schools include discussion & formation of Trauma-Informed Care team. Mtg. topics: MindUp curriculum/classroom observations/back-to-school nights/IEP/504 coordination/developing success plans for students,/how to best meet student & families’ needs/ concerns regarding students.
Description

Synergy House (SH) provides short-term emergency shelter for youth 12-18 who are victims of abuse/neglect, in state custody; homeless or runaway; and/or families requiring child crisis intervention. The Youth Resiliency Center (YRC) is a drop-in/resource center for homeless and community youth struggling to connect. Services include showers, laundry, advocacy, fitness, food, clothing, therapy, medical and dental care. SafeHaven Children's Center (CC) provides 6-8 week residential care for children 0-21, who are victims of abuse/neglect and in state custody. The Transitional Living Program (TLP) provides housing, educational & life skills planning for homeless youth age 16-22 and Maternity Group Home (MGH) for parenting/pregnant homeless youth - Synergy's Teen Parent Support (TPS) Program helps prevent child abuse & domestic violence by providing trained mentors for at-risk pregnant/parenting teens & young adults.

Program Budget $3,904,478.00
Category Human Services, General/Other Children & Youth Services
Population Served Children and Youth (0 - 19 years), Victims, Homeless
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Clinical Services and program managers.
Examples of Program Success

FY 2018 outcomes - SH-Of youth in shelter 15-30 days: 95% created a safety plan; 93% developed new life skills they will use in the future, and 92% know how to access the Safe Place program. YRC/Children and Youth Clinic-2,291 children, youth and teens received medical/mental, dental, eyecare health services; CC-177 children received 2,538 bednights and 6,744 hours of advocacy services (case management/crisis intervention/transportation/recreation). 81% increased their ability to engage in developmentally appropriate challenges. 19 TLP and 9 MGH were provided 4,771 bed nights; 520 hours of individual (369) and group therapy (151); 92% of TLP youth developed and followed a budget, 50% of MGH youth were enrolled in higher education. TPS served 67 at-risk pregnant/parenting teens/young adults and their 69 children. 100% of youth demonstrated social and emotional skills and competencies pertinent to program goals.

Description

Synergy provides outpatient individual and group counseling for victims of domestic violence along with case management, art and play therapy for children who are victims of physical, sexual and/or emotional abuse, neglect, or secondary trauma caused by witnessing violence. The agency also provides a 36-week mental health-focused, outpatient Domestic Violence Intervention Program (DVIP) to treat victims and perpetrators of intimate partner violence. These populations are treated in separate groups (victims and Batterers Intervention Program-BIP-participants).

Program Budget $1,611,120.00
Category Mental Health, Substance Abuse Programs, General/other Family Violence Counseling
Population Served Families, Children and Youth (0 - 19 years), At-Risk Populations
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Clinical Services and program managers.
Examples of Program Success

The following Family Care & DVIP/BIP outcomes were achieved in FY 2018: 

  • 88% of participants can now plan for their own safety;
  • 78% of parents increased their knowledge of child’s needs; and
  • 67% of parents felt their children were more able to receive affection and nurturing care.
  • Synergy’s BIP program was re-certified and maintained its Missouri Probation and Parole certification;
  • 325 BIP participants (312 men, 13 women) were served;
  • 21 DVIP women and 139 BIP men received individual therapy;
  • Synergy’s BIP now provides BIP programming (assessments and group sessions) for defendants in the Eastern Jackson County Municipal Court system; and
  • North Kansas City Hospital hosted Synergy’s Women DVIP Support Group for 50 meetings serving 46 women; 


Description The Children’s Advocacy Center (CAC) provides forensic interviews, victim advocacy, case collaboration, and a Multi-disciplinary Team approach to investigating child abuse that occurs in Clay, Platte, and Ray counties. The CAC services children ages 3-17 as well as adults with developmental disabilities or other vulnerabilities who have alleged sexual abuse, physical abuse, neglect, exploitation, or have witnessed abuse or other violent crime. The mission of the CAC is to provide a dedicated, child-friendly environment, which is sensitive to needs specific to children who disclose sexual abuse and/or physical abuse or who have witnessed homicide or abuse of another. This is accomplished by providing a comprehensive, culturally competent, multi-disciplinary team approach to prevention, investigation, assessment, protection, referral for prosecution, and treatment of child abuse/neglect.
Program Budget $267,970.00
Category Human Services, General/Other Children & Youth Services
Population Served Children and Youth (0 - 19 years)
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success

The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.

Long-Term Success

The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.

Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Clinical Services and program managers.
Examples of Program Success

2018 Program outputs/achievements include the following:
  • 302 forensic interviews were conducted;
  • 266 children or their parent/caretaker were given direct Mental Health Referrals;
  • 96 cases have been referred to the prosecutor’s office;
  • 1,278 hours of Forensic Interviewer activities were recorded;
  • 999 hours of Victim Advocacy were recorded;
  • 124 hours of Case Management/Case Review hours were recorded; and
  • 240 (79%) children disclosed being abused or witnessing abuse during the interview

CEO Comments
Synergy focuses on integrating violence prevention/intervention services for women, children, and families and seeks to provide a seamless transition between programs. The agency sorts its programs in blocks that build on each other to create a community free of family violence as follows: Resolve Crisis: Crisis Hotlines, BridgeSPAN Hospital Advocacy, Street Outreach, SafePlace; Provide Safety: Domestic Violence Center, Synergy House, Children’s Center, Transitional Living, Maternity Group Home, Domestic Violence Housing; Promote Healing: Mental Health Counseling, Teens & Tots medical, dental, vision, & mental health clinic, School-Based Integrated Services, Children’s Advocacy Center; Build Strength: Teen Parent Support, Youth Resiliency Center Effect Change: Batterer’s Intervention, Policy Advocacy.
 
Despite the agency’s program expansion, a significant challenge continues to be that the demand for services overwhelms the agency’s capacity. In 2018 the Children’s Center turned away 461 children due to lack of capacity; the Transitional Living Program turned away 240 homeless youth (the agency is adding 14 new apartments in 2019); Synergy House turned away 277 homeless youth; & the Domestic Violence Center turned away 1598 survivors & their children. The agency works closely with partner agencies when possible and is seeking additional long-term housing to overcome the dependence on short-term shelter.
 
Synergy continues to provide leadership to generate community funding through collaborative efforts such as the Children’s Service Fund and VOCA. The added funds should help address the agency’s lack of capacity as well as that of the overall community.
Executive Director/CEO
Executive Director Mrs. Robin S. Winner
Term Start Nov 2000
CEO Total Compensation $125,001 - $150,000
Experience

Robin Winner has 45 years of experience in nonprofit management. She began her career as a Regional Director for the Sunflower Council of Camp Fire Girls; followed by 22 years as a Regional and National Field Director for Jewish Women International and 17 years as Executive Director of Synergy Services. During her career she has also served on numerous community boards and is committed to hands-on volunteerism. She chaired the Jackson/Clay Children’s Service Fund Coalition Executive Committee, she is also a member of the Metro Homelessness Task Force, Robin also served a three-year term as the chairman of the Metropolitan Family Violence Coalition, a two-year term as President of the Association of United Way Agencies and a member of the Heart of America United Way Board of Directors. She has also served as a member of the boards of Clay County CASA, the Missouri Coalition Against Domestic and Sexual Violence, the Missouri Coalition of Children’s Agencies, the Federal Emergency Management Association (FEMA), the Homeless Services Coalition, and as Chair of the Community Health Initiative Program (CHIP) Task Force on Domestic Violence. Honored by the Homeless Services Coalition in 2009 with its Community Collaboration Award, Ms. Winner also was selected as one of 12 National Heroes in Our Midst by the National Greeting Cards Association. Education: B.A. Political Science, University of Missouri Kansas City as well as attending Miami of Ohio and London School of Economics.

Co-CEO/Executive Director
Co-CEO/Executive Director Mr. Dennis Meier
Term Start Aug 1984
E-mail dmeier@synergyservices.org
Co-CEO Experience

PhD level family therapist with Synergy for over 25 years. Dr. Meier oversees the agency’s residential facilities, all clinical therapists, as well as the IT Department. He is also responsible for providing direct care to clients through assessments, treatment plans, individual, group, and marriage and family therapy. Administrative duties include program development and evaluation, organizational planning, oversight of service delivery standards and contracts, and outcomes measurement. He also directs the Performance and Quality Improvement Activity for Synergy.

Former CEOs
NameTerm
Jan KaukJan 1997 - Jan 2000
Carol KuhnsJan 1991 - Jan 1996
Senior Staff
Title Associate Executive Director
Experience/Biography Dennis Meier is a licensed professional counselor. He served as Director of Clinical Services for Synergy Services from 1998 until he took over his current role in 2001. He has also been Program Director for Synergy Family Care (1985-1988), and a family counselor for Synergy House (1984-1985). Mr. Meier serves as Chair of the Kansas City Metropolitan Child Sex Abuse Task Force. Education: B.A. Psychology/Philosophy, Rockhurst College; M.A. Theology, Saint John's University; M.A. Counseling and Guidance, University of Missouri Kansas City; Ph.D. Columbia Pacific University.
Title Director of Grants
Experience/Biography Rob Vetter has served as Grant Writer Manager for Synergy Services from 2002-2007 when he took on his current role as Director of Grants. He has also acted as an Advisor and Tutor for students at Johnson County Community College,  held positions as Recreation & Regional Planner for the city of Kansas City.  He has extensive experience writing, preparing and securing city, state and federal grant applications.  Education: Master of Arts in Geography, Kansas State University, Manhattan, Kansas and Bachelor of Arts in Recreational Resources, Tarkio College, Tarkio, Missouri.
Title HR Director
Experience/Biography Debbie Mesmer has 20 plus years of Human Resources experience encompassing all areas of human resources including: benefits, employment, staff management, compensation and training.  Ms. Mesmer has held HR positions for Farmland Foods, the County of Clay, Farmland Industries and has held her current position with Synergy since 2000.   She holds a B.S. Business Administration  Major in Personnel Administration.

Title Director of Finance
Experience/Biography
Effective May 12, 2017, Taryn Waters will begin her new role as Director of Finance.
Senior Staff Experience/Bio to follow. 
Title Domestic Violence Director
Experience/Biography

Sara Brammer holds a doctorate in Counseling Psychology and a Master of Arts in Counseling and Guidance (both degrees are from the University of Missouri-Kansas City). She has been a therapist at Synergy Services, Inc. since 2000 and is currently the Director of Domestic Violence Clinical Services for the agency.  Ms. Brammer oversees the Family Care counseling staff, the Batterer’s Intervention Program staff and the BridgeSPAN domestic violence hospital advocacy staff. Sara has an extensive background as a presenter in the area of domestic violence at the local, state and national levels.

Title Director of Youth Residential Services
Experience/Biography

Rachel Francis is the Director of Youth Residential Services. She earned a Masters of Science in Clinical Psychology. Rachel has overseen shelter operations as well as Synergy’s Transitional Living Program for youth since 2006.  Ms. Francis supervises two Assistant Program Managers (APM) who in turn supervise shelter staff.  Rachel will also supervise the new 2013 Permanent Supportive Housing and Maternity Group Home programs.  She is the former Director of Youth Services at Whatsoever Community Center and has worked as a therapist. Rachel represents Synergy andserves as Secretary for MINK (Missouri, Iowa, Nebraska, Kansas). She sits on the Metropolitan Community College’s Human Services Advisory Board, is a Administration on Children, Youth and Families Grant Reviewer, and Trainer forTrauma Informed Care and Strengthening the Culture of Care. 

Title Director of Child & Family Clinical Services
Experience/Biography

Jennifer Vernon is the Director of Child, Youth and Family Clinical Services. She has over 20 years experience providing counseling for various youth populations. Jennifer oversees the Teen Parent Support program and the youth clinical services provided at Synergy’s Homeless Youth Campus. Ms. Vernon holds a BS in Psychology Rehabilitation and a MS in Counseling Psychology (both degrees are from Central Missouri State University). She is a licensed Professional Counselor and Approved Supervisor in Missouri and is a Nationally Certified Counselor.

Title Director of Advocacy and Prevention
Experience/Biography

Gwen O’Brien served as Circuit Manager for Platte County’s Children’s Division from August 2005-August 2013, until she took over her current role in September 2013. She has also been Social Service Supervisor with the Jackson County Children’s Division (2004-2005), and a Social Service Worker in Jefferson County Department of Human Resources in Birmingham, AL and Clay County Children’s Division, MO (2001-2004). Ms. O’Brien obtained her LMSW license and began clinical work with CAC clients in 2015. Education: Master of Social Work, 2001, University of Alabama, Tuscaloosa, Alabama with a concentration: Children, Youth, and Families and Bachelor of Social Work, 2000, University of Alabama, Tuscaloosa, Alabama.

Title Director of IT
Experience/Biography

Brian Czarski served as IT Coordinator / Network Administrator for the Maryvale Preparatory School in Maryland from June 2011-December 2012, until she took over her current role in March 2013. He has also been Computer Support Specialist with the University of Baltimor School of Law (2011), and a Systems Analyst at The Bryn Mawr School of Baltimore (2011). Mr. Czarski is proficient in: Microsoft Windows Desktop and Server Operating Systems, Office

365 Administration, Microsoft SQL Server, Cisco ASA Firewall, Microsoft Exchange, Apple OSX, IIS and Apache web servers, SharePoint, Expert knowledge of Microsoft Office, Blackbaud Contact Management System, Cisco, NEC, Avaya and Nortel phone and voicemail systems, Cisco Switches, Moodle, Blackboard and WebTycho Learning Management Systems, Adobe

CS Suite, VMWare, and HyperV virtual. Education: University of Maryland, Bachelor of

Arts.

Title Executive Director
Experience/Biography

Robin Winner has 40+ years of experience in nonprofit management. She began her career as a Regional Director for the Sunflower Council of Camp Fire Girls; followed by 22 years as a Regional and National Field Director for Jewish Women International and 15 years as Executive Director of Synergy Services. During her career she has also served on numerous community boards and is committed to hands-on volunteerism. Currently chairing the Jackson/Clay Children’s Service Fund Coalition Executive Committee, she is also a member of the Metro Homelessness Task Force, Robin also served a three-year term as the chairman of the Metropolitan Family Violence Coalition, a two-year term as President of the Association of United Way Agencies and a member of the Heart of America United Way Board of Directors. She has also served as a member of the boards of Clay County CASA, the Missouri Coalition Against Domestic and Sexual Violence, the Missouri Coalition of Children’s Agencies, the Federal Emergency Management Association (FEMA), the Homeless Services Coalition, and as Chair of the Community Health Initiative Program (CHIP) Task Force on Domestic Violence. Honored by the Homeless Services Coalition in 2009 with its Community Collaboration Award, Ms. Winner also was selected as one of 12 National Heroes in Our Midst by the National Greeting Cards Association. Education: B.A. Political Science, University of Missouri Kansas City as well as attending Miami of Ohio and London School of Economics.

Staff
Paid Full-Time Staff 125
Paid Part-Time Staff 59
Paid Contractors 12
Volunteers 1442
Retention Rate 85%
Staff Diversity (Ethnicity)
African American/Black 41
Asian American/Pacific Islander 3
Caucasian 122
Hispanic/Latino 10
Native American/American Indian 0
Other (Please Specify) 8 Bi-Racial (two or more races)
Staff Diversity (Gender)
Female 153
Male 31
Not Specified 0
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations

 

  • National Network for Youth
  • National Coalition Against Domestic Violence
  • Metropolitan Family Violence Coalition
  • United Way
  • Health and Human Services
  • City, County and State Governments; Clay, Platte, Ray, Jackson, Johnson, County School Districts
  • Clay, Jackson, Platte, Ray, County Courts
  • MCADSV
  • DSS
  • Children’s Division, Tri-County Mental Health
  • Clay Platte Ray Mental Health Tax Levy Board
  • MO Department of Public Safety
  • Council on Accreditation
  • Miles of Smiles
  • Children's Mercy Hospital
  • Crittenton Center 
  • Catholic Charities
  • reStart, Mattie Rhodes
  • National Children's Alliance
  • Kid's First
  • CEP
  • Safe Family Coalition
  • Homelessness Task Force
  • Child Abuse Roundtable
  • Passages
  • Kansas City Anti-Violence Project
  • Jackson/Clay Children’s Service Fund Coalition
  • Children’s Enhancement Project
  • Missouri State Probation and Parole
  • Kansas City Police Department
  • Park University
  • Insight EyeCare 
  • Priority Care Pediatrics
  • Samuel U. Rodgers Health Center

 

Affiliations
AffiliationYear
Missouri Coalition Against Domestic and Sexual Violence - Member2000
National Network for Youth1980
National Children's Alliance - Full Member2001
United Way Member Agency1980
National Network for Youth1980
Missouri Kids First Coalition2004
Jackson County Continuum2013
External Assessment and Accreditations
Assessment/AccreditationYear
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2014
National Children's Alliance - Accreditation2015
Awards
Award/RecognitionOrganizationYear
Top National Youth LeaderNational Network for Youth2005
Best Practices for Homeless and Runaway YouthFederal Health and Human Services2005
Heroes in our MidstThe National Greeting Cards Association2008
Philly Award – Excellence in Nonprofit CommunicationsNon Profit Connect2010
Good Neighbor AwardState Farm2010
Collaboration AwardHomeless Services Coalition2009
Accreditation with no findingsCouncil on Accreditation2014
Resiliency AwardUniversity of Texas2013
Kipper-Kemp Memorial AwardU.S. Attorney's Office2017
Capstone Award-Community ImpactKansas City Business Journal2017
Pinnacle AwardNorthland Community Foundation2018
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments

Synergy strives to provide best practice services across all of our programs and to fulfill our commitment to not turn anyone away due to an inability to pay. Through a commitment to integrated and “synergistic” services, Synergy has established itself as a leader, expert, and collaborative partner that stewards and builds upon community investment in our work. As a mental health agency that well-understands the need to be trauma-informed and provide seamless services for vulnerable populations within our community, Synergy collaborates with partner agencies and services as much as possible. In addition to an ongoing coalition with our fellow domestic violence agencies through the Metro Family Violence Coalition, we also work in partnership with reStart to provide street outreach and case management services for homeless youth, recently adding Drumm Farms to the coalition to better serve youth in Eastern Jackson County. Synergy also is the lead agency for Safe Place in the bi-state area working with QuikTrip, area libraries, fire departments, and the KCATA to provide a 24-hour safety-net for youth.

In 2017 Dr. Sara Brammer, Synergy’s Domestic Violence Director was appointed by the Supreme Court of Missouri to a statewide Blue Ribbon Commission on Best Practices in Domestic Violence. In addition, Gwen O’Brien, Synergy’s Director of Advocacy and Prevention, was appointed to a State of Missouri task force to revise Child Abuse procedures for the state and chairs the advocacy committee for Kids First. Jennifer Vernon, Synergy’s Director of Children’s Services serves on the state Child Abuse Review Board, and Rachel Francis, Synergy’s Director of Youth Residential Programs, represents the agency on national HHS work groups as well as the Board of Directors of the Balance of State HUD Continuum of Care. Synergy was honored in April 2017 with the Crystal Kipper/Ally Kemp Memorial Award by the US Attorney of Western Missouri for our work and collaboration in treating and preventing child exploitation.


Board Chair
Board Chair Mr. Cory Miller
Company Affiliation UMB
Term Jan 2017 to Dec 2019
Email cory.miller@umb.com
Board Members
NameAffiliation
Ms. Marisa WiruhayamM&D Enterprise, Inc.
Mr. Jason BennettAmerican Century Investments
Ms. Michelle BrownCBIZ MHM, LLC & Mayer Hoffman McCann, PC
Ms. Susan CaseyCommunity Volunteer
Ms. Tracy Ellis24/7 Express Logistics, Inc.
Dr. Terra FrazierChildren’s Mercy Hospital
Mr. Michael GabrickCerner
Ms. Cheryl GivensCommunity Volunteer
Mr. Vince HamiltonFedEx Ground
Mr. Tom IsenbergCommunity Volunteer
Mr. Tim LaycockStinson, Leonard, Street LLP
Ms. Bridget MendozaEBM Janitorial, LLC
Mr. Cory MillerUMB Bank
Ms. Erika Moodyhelix
Mr. Greg PersonelliArgosy Casino Hotel and Spa
Ms. Amanda RichardsonGrant Thornton LLP
Ms. Brandy SchopeQuikTrip Corporation, KC Division
Mr. Shane SmeedPark University
Mr. Tommy TaylorRetired - Polsinelli Shughart PC
Mr. Wayne ThreattWBT Strategy Consulting LLC
Mr. Park UlrichTurner, Wear, Zanders & Associates
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 2
Caucasian 17
Hispanic/Latino 1
Native American/American Indian 0
Board Demographics - Gender
Male 11
Female 10
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 1
Board Meeting Attendance % 44%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 73%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 12
Standing Committees
Advisory Board / Advisory Council
Board Development / Board Orientation
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Finance
Human Resources / Personnel
Program / Program Planning
Audit
Operations
Technology
CEO Comments

Synergy Services has a committed board of directors that represents a variety of skills, expertise, professions, and connections. The board has an executive committee comprised of the Chair, Vice Chair, Treasurer, Secretary and Immediate Past Chair(s). There are a number of standing committees and every board member is asked to serve on a committee as well as to make a financial contribution. The finance committee includes CPAs and accountants that review the agency’s financial reports monthly, along with the board of directors. The agency has a separate audit committee. The board includes men and women, reflects diversity in age, race, religion, and areas of residency.

The agency’s Program Services Committee provides oversight of Synergy’s programs. Synergy’s Children’s Advocacy Center has a multi-disciplinary advisory committee that provides support and oversight. The agency also sponsors a Community Response Team that meets quarterly and includes law enforcement, the legal profession, the judiciary, children’s division, other social service providers, mental health agencies, the health department, the US Attorney, and community volunteers.

In 2018, as a component of the agency’s succession plan, Synergy’s Executive Director and Associate Executive Director became co-Executive Directors. This was approved by the Board of Directors and enriched the agency’s leadership. Collectively the Co-Executive Directors have almost 55-years of Synergy leadership.

The renovation of Synergy’s Domestic Violence Center will be completed in 2019, expanding the shelter’s capacity while providing more accommodating amenities for domestic violence victims and their children including male victims. In January 2018, Synergy began a new long-term strategic planning process through which the board of directors and staff members developed a new 5-year plan. A primary focus of this effort was to address the crucial need for affordable housing for both homeless youth and survivors of domestic violence and their children. Through a comprehensive effort to foster resiliency, Synergy will expand its school-based and in-home mental health services to provide on-site counseling and prevention services while also helping schools create a trauma-informed culture. Synergy hired a Director of Development in 2017 to oversee special events, the general public, and major gift campaigns. In 2018 the agency upgraded its marketing and branding materials and added a new website and improved social media platforms. Synergy has also added improvements to its IT capabilities and facility management as part of the new strategic plan.

Financials
Fiscal Year Start Jan 01, 2019
Fiscal Year End Dec 31, 2019
Projected Revenue $9,990,570
Projected Expenses $10,055,063
Spending Policy Income plus capital appreciation
IRS Letter of Exemption
Foundation Comments
  • FY 2017, 2016, 2015: Financial data reported using the IRS Form 990. 
  • Foundation/corporate revenue line item may include contributions from individuals. 
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
$1,825,785$3,058,868$3,635,189
Government Contributions$5,387,831$4,773,762$4,642,803
Federal------
State------
Local------
Unspecified$5,387,831$4,773,762$4,642,803
Individual Contributions------
--$179,350$180,568
$221,781$319,104$332,334
Investment Income, Net of Losses$5,009$4,462$14,451
Membership Dues----$0
Special Events$477,223$303,581$391,225
Revenue In-Kind$2,402$24,974$40,232
Other$7,755$7,105$15,488
Expense Allocation
Fiscal Year201720162015
Program Expense$7,260,179$6,564,475$6,168,319
Administration Expense$933,096$890,263$846,947
Fundraising Expense$698,492$507,078$633,909
Payments to Affiliates------
Total Revenue/Total Expenses0.911.091.21
Program Expense/Total Expenses82%82%81%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201720162015
Total Assets$10,764,220$6,650,536$5,586,771
Current Assets$1,386,558$1,773,963$3,857,429
Long-Term Liabilities$1,857,717$1,521,765$2,137,647
Current Liabilities$447,677$837,871$466,132
Total Net Assets$8,458,826$4,290,900$2,982,992
Short-Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities3.102.128.28
Long-Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets17%23%38%
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar Amount --Net sales from farm markets and catering social enterprises $241,400Clay, Platte, Ray Mental Health Levy Fund $1,909,352
Second Highest Funding Source & Dollar Amount --Contract with the Missouri Department of Mental Health $162,800Missouri Department of Social Services Crisis Care contract $418,000
Third Highest Funding Source & Dollar Amount --Fall Feast Event $68,035Stand Up for Synergy fundraiser $400,000
Capital Campaign
Currently in a Capital Campaign? No
Campaign Purpose N/A
Organization Comments

BKD conducted the agency’s 2018 financial audit and despite the complexity of its financial management did not receive a management letter. The agency’s Finance Director assumed the position in 2017. She is a CPA who has previously conducted audits and brings significant financial knowledge to her position. Under her leadership, Synergy continues to improve and enhance its financial management. Through her leadership, the agency was approved in 2018 by HHS for an Indirect Cost rate. In addition, the agency is audited and accredited by the Council on Accreditation, United Way, the National Children’s Alliance, the Clay, Platte, Ray Mental Health Tax Levy, and is licensed by the State of MO, certified by the MO Department of Mental Health and approved by HHS & HUD. Synergy is also audited by the MHDC, City of Kansas City, and State Crisis Care Program. The agency has a 99-year lease for its administrative center located on the Park Univ. Campus in Parkville, MO., and owns the Meier Center building, a mental health clinic, located on land leased from Park University for 99 years. Synergy owns its Domestic Violence Center building located on land leased from the Presbyterian Church, and fully owns its Homeless Youth Campus located on 6 acres, and its Children’s Center also located on 6 acres. All three properties are located in Kansas City in Clay County, Missouri. Synergy rents a clinical office in Richmond, MO, apartments for homeless youth and adult survivors of domestic violence and their children in KC, MO. The agency maintains a Salary Administration System that fairly classifies employees and provides equitable salary and benefits. In 2010 as a component of the New Market Tax Credit transaction, the agency was sub-divided into 3 subsidiary corporations. As part of that transaction, a 30-year loan appeared on the balance sheet but that will completely unwind in 2019 as the NMTC transaction ended in July 2017. Synergy also saw a significant increase in annual funding through the improved distribution of VOCA funds in Missouri in 2018 and anticipates added funding through the Jackson and Clay County Children’s Service Funds.

Other Documents
Organization Name Synergy Services, Inc.
Address 400 E. 6th Street
Parkville, MO 64152
Primary Phone (816) 587-4100
CEO/Executive Director Mrs. Robin S. Winner
Board Chair Mr. Cory Miller
Board Chair Company Affiliation UMB
Year of Incorporation 1971
Former Names
STOP Violence
Synergy House, Inc.
SafeHaven