Synergy Services, Inc.
400 E. 6th Street
Parkville MO 64152
Be the Change

 

Web and Phone Contact
Telephone (816) 587-4100
Mission Statement
The mission of Synergy Services, Inc is to strengthen the individual, family, and community through crisis intervention, shelter, counseling, advocacy, and education. Synergy provides a "lifeline for families and individuals in crisis."  Through an interconnected set of services, the agency provides individuals and families with prevention education, immediate respite from violence, and support to assist them in their ability to find and choose good options for safe and successful futures.
Leadership
CEO/Executive Director Mrs. Robin S. Winner
Board Chair Mr. Greg Personelli
Board Chair Company Affiliation Argosy Casino Hotel and Spa
History and Background
Year of Incorporation 1971
Former Names
STOP Violence
Synergy House, Inc.
SafeHaven
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

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Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement The mission of Synergy Services, Inc is to strengthen the individual, family, and community through crisis intervention, shelter, counseling, advocacy, and education. Synergy provides a "lifeline for families and individuals in crisis."  Through an interconnected set of services, the agency provides individuals and families with prevention education, immediate respite from violence, and support to assist them in their ability to find and choose good options for safe and successful futures.
Background Statement
Synergy began operations in 1971 as Synergy House, a shelter for runaway and homeless youth. In 1984, the SafeHaven Women’s Center opened to serve victims of domestic violence. Synergy House and SafeHaven merged in 1997 forming Synergy Services, Inc., and added the SafeHaven Children’s Center for abused and neglected children in 1998. In 2001, Synergy added the Children’s Advocacy Center to provide forensic interviews for children who disclose sexual or severe physical abuse. In 2004, Synergy added scatter-site transitional living and street outreach services for homeless youth in Greater Kansas City. In 2005, STOP  Violence, an agency dedicated to the prevention of bullying and other forms of abuse merged with Synergy. In 2009 Synergy opened the Homeless Youth Campus located in Kansas City, Missouri that includes a newly constructed Synergy House Emergency Shelter and a Youth Resiliency Center for homeless, runaway, and abused youth 12-21. 
 
Synergy's Permanent Housing Program is a long term program that teaches homeless youth and young families through with a physical or mental health diagnosis (ages 18-24) the independent life skills needed to be successful, independent adults and the Maternity Group Home (MGH) Program provides transitional housing, case management, therapy, advocacy and parenting and education skills for non-system, homeless pregnant/parenting youth (ages 16-22) and their children.  Not only does the agency work to break the cycle of violence, it focuses on instituting genuine social change in an effort to build a safe and more humane  society.  Additionally, no client is turned away for an inability to pay.
 
While physically based in the Northland area of the metro in Clay, Platte, and Ray counties, Synergy's program extends into Jackson County in Missouri and into Johnson and Wyandotte counties in Kansas. Through a blend of programs and services, combined with an ongoing strategic analysis of community needs, Synergy Services, Inc. has developed a unique approach to violence intervention.
Impact Statement
Top 3 Accomplishments in 2016:
  1. Synergy completed construction of a new Children’s Center that increases the agency’s capacity to provide safety, shelter and counseling for young children overcoming abuse, neglect, or family crisis. In addition to receiving a 2016 “Business Journal” Capstone Award, the new center offers children a joyful environment in which to heal and gain resiliency. The agency seeks to exceed its $7 million goal for the Growth Campaign and plans are underway to remodel and expand Synergy’s SafeHaven Domestic Violence Shelter as well as develop an incremental growth fund to provide agency reserve funds for capital improvements.
  2. In 2016 Synergy partnered with Park University to utilize campus dorms to house 4 previously homeless youth who attend the university combining grants, work study, and school loans to cover tuition, room and board, books, and spending money. Synergy worked with Park’s social work department to provide supportive services, counseling, and case management for the youth who are excelling personally and academically.
  3. Synergy assumed a leadership role in helping pass the Children’s Service Fund in Jackson County. The sales tax passed in November will raise approximately $18 million/year to provide a wide array of services for children and youth through age 19.
 
Top Agency Goals 2017:
  1. Remodel and renovate Synergy’s SafeHaven Domestic Violence Shelter.
  2. Provide leadership to pass the Children’s Service Fund in Clay County. Plans are underway to place this ¼ cent sales tax on the August ballot.
  3. Expand the Park University project to provide housing and a college education for more youth at Park University as well as other area colleges and universities in collaboration with Truman Behavioral Health.
  4. Work in partnership with the Kansas City Housing Department to develop transitional and permanent housing for women and children fleeing domestic violence.
  5. Obtain COA reaccreditation.
Needs Statement
  1. Financial Support for the Growth Campaign as well as general operations through direct donations and participation in the agency’s fundraisers: Art Soup, Kindest Kansas Citian Celebration, Swinging for Synergy Golf Tournament, and Stand-Up for Synergy.
  2. Adult and peer mentors for adolescents in the residential programs including pregnant & parenting mothers.
  3. Volunteers for the agency’s homeless youth campus, domestic violence shelter and crisis hotlines including recreational specialists.
  4. Marketing and public relations support.
  5. Fundraising event committee members, sponsors and volunteer support.
  6. Members of the agency’s newly established “Junior Board” through which young executives can support the agency while enjoying social networking and gaining experience in board participation.
Service Categories
Family Violence Shelters and Services
Youth Development Programs
Mental Health Treatment
Areas of Service
MO
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
Synergy Services, Inc. serves the Greater Kansas City Metropolitan Area primarily Clay, Platte, Ray, and Jackson counties in Missouri.
CEO/Executive Director/Board Chair Statement

Synergy Services provides a unique blend of services that address child abuse, domestic violence, and family crisis. With over 45 years of experience, our expertise is maintained through a commitment to coordinate and integrate services within the agency. We feel that this process of integration and collaboration places the agency at the crossroads of innovation and leadership in mental health services, youth development, domestic violence, and child abuse prevention and intervention.

Synergy believes in the right of every person to individual dignity and the ability to protect him or herself from physical, emotional, verbal, or sexual abuse. With 150 caring staff, we emphasize a learning environment and stress training, competence, and caring. We use a multi-disciplinary approach, encourage cultural competence, and honor diversity.

Synergy is one of less than 1,000 agencies nationally accredited by the Council on Accreditation (COA) as well as being accredited by the National Children's Alliance, licensed by the State of MO, certified by the Missouri Department of Mental Health, certified by HHS, and a United Way Agency. We are committed to excellence, believe in client-centered services that encourage participation and eliminate unnecessary rules and regulations. We regularly review salary and benefits, and regularly adjust our salary levels to better compensate staff and to attract top-level candidates. Our auditors regularly commend the agency for our financial management and transparency, and the board maintains oversight and careful risk management.

In addition to fees for service, government grants, and corporate and foundation support, Synergy depends upon support from the public. Synergy's fundraising includes an annual fund raising campaign for operations as well as Art-Soup, the Kindest Kansas Citian Banquet, Swinging for Synergy, and Stand-Up for Synergy, featuring top national comedians. In addition to raising funds, Synergy’s fundraisers celebrate art, kindness, sports and humor, the best tools to foster resiliency and overcome violence and abuse.

Programs
Description
Shelter: Synergy provides residential shelter to 300+ women and children annually who are fleeing domestic violence at its SafeHaven Domestic Violence Center (DVC) shelter located in Clay County. The client-centered program provides a secure attractive environment, 24-hour emergency hotline and awake staff, mental health counseling by licensed therapists, case-management, employment readiness training, parenting support, recreational activities, two prepared meals per day, and clothing. Over the past year Synergy has participated in the Lethality Assessment Program with the Kansas City Police Department North Patrol and other domestic violence agencies. Toward that end, the agency has agreed to accept any victim of domestic violence and her children who are determined to be in high lethality and at danger for being killed whether or not at full capacity. 
Program Budget $899,883.00
Category Human Services, General/Other Information & Referral
Population Served Victims, Adults,
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director and program managers.
Examples of Program Success
The following outcomes were achieved in FY 2016:
  • 100% of women reported that they had more ways to plan for their safety after their stay at the DVC.
  • 100% of clients who enter shelter are given access to voluntary case management and therapy services.
  • 100% of shelter clients who called the crisis hotline prior to coming to shelter received information, resources, and referrals to assist them in making safety choices for themselves and their children.
  • The DVC provided 11,146 total bed nights (6,554 adult and 4,592 children)
Description
Synergy Services presents age-appropriate violence prevention, personal empowerment and bullying prevention education to 11,000+ students and adults in metro area school districts through its STOP Violence comprehensive prevention education  consisting of Safe Dates - anti-dating violence and Get Connected© - anti-bullying programs.
Program Budget $196,105.00
Category Education, General/Other Teacher & Faculty
Population Served K-12 (5-19 years), Adults,
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The STOP Violence programs utilize a program logic model and outcome measurement framework to measure their impact on students, parents and teachers. For the Safe Dates Program, outcomes include measurements for behavioral awareness, learned strategies for better choices, and identifying support mechanisms and resources for help. Success for the Get Connected© Bullying Program is measured by the students' increased knowledge of the forms of bullying, an increased knowledge of empathy, and an increase in the understanding of strategies to counteract bullying situations. Success for the parent and educator populations is measured by an increased ability to recognize characteristics of a bully, target, and witness; and an increased understanding of the root causes and dynamics of bullying behavior. indicating that the program positively impacts the lives of young people.  Success for the SAMSHA approved, evidence-based Safe Dates anti-dating violence program is measured by the students knowledge of: emotional and physical dating abuse, signs that a person may be a victim of dating abuse, resources to help a friend in an abusive relationship, different forced sexual activities, abusive behaviors, responses to anger, relationship conflict and victims of dating violence.  The Get Connected© and Safe Dates program outcomes exceeded expectations in 2016.
Long-Term Success

The STOP Violence comprehensive prevention education programs have developed three broad goals measured by each program's objectives and outcomes:

  • Encourage children and youth to confront the issues of violence (bullying, dating, etc.), abuse, and neglect;
  • Empower children and youth to utilize strategies for individuals who are bullying targets and witnesses of bullying incidents; and
  • Discourage violence and bullying among peers.
The STOP Violence programs utilize a program logic model and outcome measurement framework to measure their impact on students, parents and teachers with the utilization of pre and post test surveys. The results of outcomes and evaluations are used to continually enhance and update the prevention education curriculums to stay relevant and responsive to the needs of students and teachers. Outcome results are utilized to improve presentations so that participants are learning the main points of the program. Outcome data also helps gauge the effectiveness of the program’s interactive approach to student learning.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Program Services and program managers.
Examples of Program Success

All STOP Violence Program outcomes exceeded expectations in 2016, indicating that the program positively impacts the lives of young people. Scores come directly from pre and post-test surveys given to clients receiving Synergy's violence prevention education services. STOP Violence Outcomes Achieved in 2016 (Safe Dates and Get Connected© combined): 11,229 students, 1,735 parent/adults & 85 teachers were provided STOP Violence prevention education presentations at 35+ schools and community groups. Target indicators for all STOP Violence programs are based on a 70% success rate. Safe Dates Program Outcomes achieved after the training: 97% were able to identify Healthy Conflict; 90% could identify examples of Dating Abuse; and 78% could identify strategies to help a friend in an abusive relationship. Get Connected© Program Outcomes achieved after the training: 86% could identify 4 types of bullying; 85% could identify strategies for individuals who are bullying targets; and 90% could identify strategies for witnesses of bullying incidents.

Description

Synergy House (SH) provides short-term emergency shelter for youth 12-18 who are victims of abuse/neglect, in state custody; homeless or runaway; and/or families requiring child crisis intervention. The Youth Resiliency Center (YRC) is a drop-in/resource center for homeless and community youth struggling to connect. Services include showers, laundry, advocacy, fitness, food, clothing, therapy, medical and dental care. SafeHaven Children's Center (CC) provides 6-8 week residential care for children 0-12, who are victims of abuse/neglect and in state custody. The Transitional Living Program (TLP) provides housing, educational & life skills planning for homeless youth age 16-22 and Maternity Group Home (MGH) for parenting/pregnant homeless youth - Synergy's Teen Parent Support (TPS) Program helps prevent child abuse & domestic violence by providing trained mentors for at-risk pregnant/parenting teens & young adults.

Program Budget $1,881,291.00
Category Human Services, General/Other Children & Youth Services
Population Served Children and Youth (0 - 19 years), Victims, Homeless
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Clinical Services and program managers.
Examples of Program Success

2016 Outcomes Achieved-SH: Of youth in shelter 15-30 days: 98% felt physically safe; 91% created a safety plan; 95% developed new life skills they will continue to use at home or in the future; 100% with emergency health needs had those needs met, 91% know how to access the Safe Place Program and 67% attended school most of the time. YRC: Over 1,690 teens signed into the center 5,215 times, 250 clients received dental care at Miles of Smiles, 766 received mental health services, and 424 received Children’s Mercy medical care at the YRC Teen Clinic. CC: 114 children were provided shelter services for 2,036 bednights. Staff provided 4,343 hours of advocacy services (including: case management, crisis intervention, transportation, recreation). While in our care: 93% of children experienced an increase in their ability to engage in relationships with adult caregivers; 100% of children were free from abuse and 100% of children demonstrated feeling safe. TLP/MGH: 32 youth (22 TLP, 10 MGH) were provided 7,176 bed nights; 339 hours of individual, group and family therapy; 73% of TLP youth developed and followed a budget, 70% of MGH youth held a job for 3 consecutive months, 100% of TLP/MGH youth in the program more than 90 days completed life skills assessments at intake and improved their skills before voluntary exit; The TPS Program served 64 at-risk pregnant/parenting teens/young adults and their 65 children.

Description
Counseling: Synergy provides outpatient individual and group counseling for victims of domestic violence along with case management, art and play therapy for children who are victims of physical, sexual and/or emotional abuse, neglect, or secondary trauma caused by witnessing violence. The agency also provides a 36-week mental health focused program for batterers. The agency also has a Children's Advocacy Center (CAC) that conducts forensic interviews of children disclosing severe physical or sexual abuse.
Program Budget $1,119,816.00
Category Mental Health, Substance Abuse Programs, General/other Family Violence Counseling
Population Served Families, Children and Youth (0 - 19 years), At-Risk Populations
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success The short-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ personal safety.
Long-Term Success The long-term success of Synergy’s programs and services are defined through the measurement of evidenced-based outcomes based on client surveys. All clients entering all of Synergy’s programs are asked to complete this survey at the time of admission and again at the time of discharge. Each outcome is measured by a set of questions that have been researched and validated. Data is collected on clients’ mental and physical well-being including depression, relationship skills, stability and accessibility to programs, emotional security in children and parenting.
Program Success Monitored By All outcomes are monitored on a quarterly basis by the Associate Executive Director of Clinical Services and program managers.
Examples of Program Success

The following outcomes were achieved in FY 2016:

  • 80% of outpatient clients presenting with personal emotional problems improved in level of functioning;
  • 90% of participants can now plan for their own safety;
  • 76% of parents increased their knowledge of child’s needs; and
  • 67% of parents felt their children were more able to receive affection and nurturing care.
Description

One of Synergy's newest programs, established November 1, 2012,The Permanent Housing Program is a long term program that teaches homeless youth with a physical or mental health diagnosis the independent life skills needed to be successful, independent adults. Youth are allowed to remain in the program until they feel they are ready to maintain permanent housing on their own. Youth are provided an apartment, case management, therapy and life skills in this program. Youth may keep their apartment, and put the lease in their name if desired, when they are ready to discharge from the program.

Program Budget $414,251.00
Category Housing, General/Other Affordable Housing
Population Served People/Families with of People with Disabilities, ,
Program is linked to organization's mssion Yes
Program Frequently Assessed Yes
Short-Term Success Short-term program success is defined by the number of Permanent Housing clients served who are signed up for Medicaid, private insurance and/or monthly food stamps by year's end.
Long-Term Success The ultimate long-term goal is to provide clients the vital life and job skills needed to assist them with becoming independent and contributing members of the community.
Program Success Monitored By Program success is monitored by the case manager and tracked in the agency's CCL (Community Care Link) database.  During FY 2016, 96% of clients had Medicaid or private insurance by year's end and 74% of clients had monthly food stamp access by year's end.
Examples of Program Success

Program success for 23 youth and 17 children (40 total) served in FY 2016 include:

  • 77 hotline calls were received (78% females/22% males);
  • The program operated at 91% capacity;
  • 6 of 23 (26%) clients were enrolled in school;
  • 12 of 23 (52%) clients were employed;
  • 17 of 23 (74%) clients received food stamps
  • 9 of 23 (40%) clients had a bank accounts
  • 22 of 23 (96%) clients had medical insurance
  • 18 of 23 (78%) felt they have increased their independent living skills in the past three mos.
  • 9 clients received SSI benefits
  • 6 clients received TANF
CEO Comments

Synergy focuses on integrating violence prevention/intervention services for women, children and families and seeks to provide a seamless transition between programs. Synergy launched its “Growth Campaign” in December 2013 to expand its current shelter capacity for children (birth-12) who are victims of child abuse, neglect or family crisis and expand/remodel the agency’s SafeHaven Domestic Violence shelter. The new Children’s Campus more than doubles Synergy’s capacity to care for this underserved population. The campaign also allows the agency to raise operating support, rebuild its financial reserve and establish a capital improvement fund. In addition, Synergy’s annual fundraising events are focused around raising critical dollars and supporting the agency’s mission. These events celebrate kindness, fitness/recreation, humor and the creative arts; all of which are critical to overcoming trauma and building resiliency.

Synergy is also committed to providing community leadership and fostering collaboration. Toward that end, Dr. Dennis Meier, Synergy’s Associate Executive Director, chairs the Children’s Enhancement Project to provide coordinated mental health services for children/youth across the metro. He also co-chaired the Behavioral Health Committee for “Healthy KC”, a study conducted by the Greater Kansas City Chamber of Commerce to improve metro health as a business generator. Following the study he assumed the chairmanship of “Resiliency Matters,” a Chamber initiative funded through the Robert Wood Johnson Foundation, to help the community understand the impact of ACES (Adverse Childhood Experiences) and to foster resiliency to overcome the mental and physical consequences of ACES. In addition, in 2013, a study conducted by the University of Missouri identified a $150 million annual funding gap for services to children/ youth across the 8-county metro area. To remedy that serious shortfall in crucial funding, Robin Winner, Synergy’s Executive Director, helped initiate, chair, and pass the Jackson County Children’s Service Fund that will raise $17 million annually through a small sales tax to benefit at-risk and vulnerable children. Synergy continues to provide leadership to pass the fund in Clay County in 2017.

Executive Director/CEO
Executive Director Mrs. Robin S. Winner
Term Start Nov 2000
Compensation $125,001 - $150,000
Experience

Robin Winner has 45 years of experience in nonprofit management. She began her career as a Regional Director for the Sunflower Council of Camp Fire Girls; followed by 22 years as a Regional and National Field Director for Jewish Women International and 17 years as Executive Director of Synergy Services. During her career she has also served on numerous community boards and is committed to hands-on volunteerism. She chaired the Jackson/Clay Children’s Service Fund Coalition Executive Committee, she is also a member of the Metro Homelessness Task Force, Robin also served a three-year term as the chairman of the Metropolitan Family Violence Coalition, a two-year term as President of the Association of United Way Agencies and a member of the Heart of America United Way Board of Directors. She has also served as a member of the boards of Clay County CASA, the Missouri Coalition Against Domestic and Sexual Violence, the Missouri Coalition of Children’s Agencies, the Federal Emergency Management Association (FEMA), the Homeless Services Coalition, and as Chair of the Community Health Initiative Program (CHIP) Task Force on Domestic Violence. Honored by the Homeless Services Coalition in 2009 with its Community Collaboration Award, Ms. Winner also was selected as one of 12 National Heroes in Our Midst by the National Greeting Cards Association. Education: B.A. Political Science, University of Missouri Kansas City as well as attending Miami of Ohio and London School of Economics.

Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Jan Kauk Jan 1997 - Jan 2000
Carol Kuhns Jan 1991 - Jan 1996
Senior Staff
Title Associate Executive Director
Experience/Biography Dennis Meier is a licensed professional counselor. He served as Director of Clinical Services for Synergy Services from 1998 until he took over his current role in 2001. He has also been Program Director for Synergy Family Care (1985-1988), and a family counselor for Synergy House (1984-1985). Mr. Meier serves as Chair of the Kansas City Metropolitan Child Sex Abuse Task Force. Education: B.A. Psychology/Philosophy, Rockhurst College; M.A. Theology, Saint John's University; M.A. Counseling and Guidance, University of Missouri Kansas City; Ph.D. Columbia Pacific University.
Title Director of Grants
Experience/Biography Rob Vetter has served as Grant Writer Manager for Synergy Services from 2002-2007 when he took on his current role as Director of Grants. He has also acted as an Advisor and Tutor for students at Johnson County Community College,  held positions as Recreation & Regional Planner for the city of Kansas City.  He has extensive experience writing, preparing and securing city, state and federal grant applications.  Education: Master of Arts in Geography, Kansas State University, Manhattan, Kansas and Bachelor of Arts in Recreational Resources, Tarkio College, Tarkio, Missouri.
Title HR Director
Experience/Biography Debbie Mesmer has 20 plus years of Human Resources experience encompassing all areas of human resources including: benefits, employment, staff management, compensation and training.  Ms. Mesmer has held HR positions for Farmland Foods, the County of Clay, Farmland Industries and has held her current position with Synergy since 2000.   She holds a B.S. Business Administration  Major in Personnel Administration.

Title Director of Finance
Experience/Biography
Effective May 12, 2017, Taryn Waters will begin her new role as Director of Finance.
Senior Staff Experience/Bio to follow. 
Title Domestic Violence Director
Experience/Biography

Sara Brammer holds a doctorate in Counseling Psychology and a Master of Arts in Counseling and Guidance (both degrees are from the University of Missouri-Kansas City). She has been a therapist at Synergy Services, Inc. since 2000 and is currently the Director of Domestic Violence Clinical Services for the agency.  Ms. Brammer oversees the Family Care counseling staff, the Batterer’s Intervention Program staff and the BridgeSPAN domestic violence hospital advocacy staff. Sara has an extensive background as a presenter in the area of domestic violence at the local, state and national levels.

 




Title Director of Youth Residential Services
Experience/Biography

 

Rachel Francis is the Director of Youth Residential Services. She earned a Masters of Science in Clinical Psychology. Rachel has overseen shelter operations as well as Synergy’s Transitional Living Program for youth since 2006.  Ms. Francis supervises two Assistant Program Managers (APM) who in turn supervise shelter staff.  Rachel will also supervise the new 2013 Permanent Supportive Housing and Maternity Group Home programs.  She is the former Director of Youth Services at Whatsoever Community Center and has worked as a therapist. Rachel represents Synergy andserves as Secretary for MINK (Missouri, Iowa, Nebraska, Kansas). She sits on the Metropolitan Community College’s Human Services Advisory Board, is a Administration on Children, Youth and Families Grant Reviewer, and Trainer forTrauma Informed Care and Strengthening the Culture of Care. 

 



Title Director of Child & Family Clinical Services
Experience/Biography

Jennifer Vernon is the Director of Child, Youth and Family Clinical Services. She has over 20 years experience providing counseling for various youth populations. Jennifer oversees the Teen Parent Support program and the youth clinical services provided at Synergy’s Homeless Youth Campus. Ms. Vernon holds a BS in Psychology Rehabilitation and a MS in Counseling Psychology (both degrees are from Central Missouri State University). She is a licensed Professional Counselor and Approved Supervisor in Missouri and is a Nationally Certified Counselor.

Title Director of Advocacy and Prevention
Experience/Biography

Gwen O’Brien served as Circuit Manager for Platte County’s Children’s Division from August 2005-August 2013, until she took over her current role in September 2013. She has also been Social Service Supervisor with the Jackson County Children’s Division (2004-2005), and a Social Service Worker in Jefferson County Department of Human Resources in Birmingham, AL and Clay County Children’s Division, MO (2001-2004). Ms. O’Brien obtained her LMSW license and began clinical work with CAC clients in 2015. Education:   Master of Social Work, 2001, University of Alabama, Tuscaloosa, Alabama with a concentration: Children, Youth, and Families and Bachelor of Social Work, 2000, University of Alabama, Tuscaloosa, Alabama.



Title Director of IT
Experience/Biography

Brian Czarski served as IT Coordinator / Network Administrator for the Maryvale Preparatory School in Maryland from June 2011-December 2012, until she took over her current role in March 2013. He has also been Computer Support Specialist with the University of Baltimor School of Law (2011), and a Systems Analyst at The Bryn Mawr School of Baltimore (2011). Mr. Czarski is proficient in: Microsoft Windows Desktop and Server Operating Systems, Office

365 Administration, Microsoft SQL Server, Cisco ASA Firewall, Microsoft Exchange, Apple OSX, IIS and Apache web servers, SharePoint, Expert knowledge of Microsoft Office, Blackbaud Contact Management System, Cisco, NEC, Avaya and Nortel phone and voicemail systems, Cisco Switches, Moodle, Blackboard and WebTycho Learning Management Systems, Adobe

CS Suite, VMWare, and HyperV virtual. Education: University of Maryland, Bachelor of

Arts.

Title Executive Director
Experience/Biography

Robin Winner has 40+ years of experience in nonprofit management. She began her career as a Regional Director for the Sunflower Council of Camp Fire Girls; followed by 22 years as a Regional and National Field Director for Jewish Women International and 15 years as Executive Director of Synergy Services. During her career she has also served on numerous community boards and is committed to hands-on volunteerism. Currently chairing the Jackson/Clay Children’s Service Fund Coalition Executive Committee, she is also a member of the Metro Homelessness Task Force, Robin also served a three-year term as the chairman of the Metropolitan Family Violence Coalition, a two-year term as President of the Association of United Way Agencies and a member of the Heart of America United Way Board of Directors. She has also served as a member of the boards of Clay County CASA, the Missouri Coalition Against Domestic and Sexual Violence, the Missouri Coalition of Children’s Agencies, the Federal Emergency Management Association (FEMA), the Homeless Services Coalition, and as Chair of the Community Health Initiative Program (CHIP) Task Force on Domestic Violence. Honored by the Homeless Services Coalition in 2009 with its Community Collaboration Award, Ms. Winner also was selected as one of 12 National Heroes in Our Midst by the National Greeting Cards Association. Education: B.A. Political Science, University of Missouri Kansas City as well as attending Miami of Ohio and London School of Economics.

Staff
Paid Full-Time Staff 100
Paid Part-Time Staff 60
Volunteers 2145
Paid Contractors 33
Retention Rate 83%
Staff Diversity (Ethnicity)
African American/Black 26
Asian American/Pacific Islander 0
Caucasian 114
Hispanic/Latino 7
Native American/American Indian 0
Other 10
Other (Please Specify) Non Identifying 2
Staff Diversity (Gender)
Female 129
Male 30
Not Specified 0
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
National Network for Youth; National Coalition Against Domestic Violence; Metropolitan Family Violence Coalition; United Way; Health and Human Services; City, County and State Governments; Clay, Platte, Ray, Jackson, Johnson, County School Districts; Clay, Jackson, Platte, Ray, County Courts; MCADSV; DSS; Children’s Division, Tri-County Mental Health; Clay Platte Ray Mental Health Tax Levy Board; MO Department of Public Safety; Council on Accreditation; Miles of Smiles, Children's Mercy Hospital; Crittenton Center; Catholic Charities; reStart, Mattie Rhodes; National Children's Alliance; Kid's First; CEP; Safe Family Coalition, Homelessness Task Force, Child Abuse Roundtable; Passages; Kansas City Anti-Violence Project, Jackson/Clay Children’s Service Fund Coalition, Children’s Enhancement Project, Missouri State Probation and Parole, Kansas City Police Department, Park University, Insight EyeCare and Modern Dental, Priority Care Pediatrics, Samuel U. Rodgers Health Center
Affiliations
AffiliationYear
Missouri Coalition Against Domestic and Sexual Violence - Member2000
National Network for Youth1980
National Children's Alliance - Full Member2001
United Way Member Agency1980
National Network for Youth1980
Missouri Kids First Coalition2004
Jackson County Continuum2013
External Assessment and Accreditations
Assessment/AccreditationYear
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2014
National Children's Alliance - Accreditation2015
Awards
Award/RecognitionOrganizationYear
Top National Youth LeaderNational Network for Youth2005
Best Practices for Homeless and Runaway YouthFederal Health and Human Services2005
Heroes in our MidstThe National Greeting Cards Association2008
Philly Award – Excellence in Nonprofit CommunicationsNon Profit Connect2010
Good Neighbor AwardState Farm2010
Collaboration AwardHomeless Services Coalition2009
Accreditation with no findingsCouncil on Accreditation2014
Resiliency AwardUniversity of Texas2013
Kipper-Kemp Memorial AwardU.S. Attorney's Office2017
Capstone Award-Community ImpactKansas City Business Journal2017
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments

Synergy Services has a committed board of directors that represents a broad spectrum of skills, expertise, professions and connections. The board has an executive committee comprised of the Chair, Chair-Elect, Vice Chair, Treasurer, Secretary and Immediate Past Chair(s). There are a number of standing committees and every board member is asked to serve on a committee as well as to make a financial contribution. The finance committee includes CPAs and accountants and they review the agency’s financial reports each month as does the board of directors. In addition the agency has a separate audit committee. The board includes men and women, reflects diversity in age, race, religion and areas of residency. The agency has an active Program Services Committee that provides oversight of the agency’s programs and service.  Synergy’s Children’s Advocacy Center has a multidisciplinary advisory committees that provides support and oversight. The agency also sponsors a Community Response Team that meets quarterly and includes law enforcement, the legal profession, the judiciary, children’s division, other social service providers and mental health agencies, the health department, the US Attorney, and community volunteers. The agency conducts a public annual meeting and an annual operations campaign.  Synergy is also currently completing its Growth Campaign that is a combined capital campaign as well as a campaign to build the agency’s reserve funds.

 

Board Chair
Board Chair Mr. Greg Personelli
Company Affiliation Argosy Casino Hotel and Spa
Term Jan 2016 to Dec 2018
Email greg.personelli@pngaming.com
Board Members
NameAffiliation
Ms. Michelle Brown Mayer Hoffman McCann, PC
Ms. JonAnn Cavanaugh BMO Harris Bank
Dr. Terra Frazier Children’s Mercy Hospital
Ms. Cheryl Givens Community Volunteer
Mr. Vince Hamilton FedEx
Mr. Tom Isenberg Western Extralite
Mr. Tim Laycock Stinson, Morrison & Hecker
Ms. Jenny Miles Isagenix
Mr. Cory Miller UMB Bank
Ms. Erika Moody Blackbird Design Studio
Mr. Greg Personelli Argosy Casino Hotel and Spa
Ms. Brandy Schope QuikTrip Corporation, KC Division
Ms. Healther Sicks Stinson, Morrison & Hecker
Ms. Darcy Stewart JE Dunn Construction
Mr. Tommy Taylor Polsinelli Shughart PC
Mr. Wayne Threatt Community Volunteer
Mr. Park Ulrich Turner, Wear, Zanders & Associates
Ms. Ann Whitty Community Volunteer
Mr. Kar Woo Artists Helping the Homeless
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 2
Caucasian 15
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 9
Female 10
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 1
Board Meeting Attendance % 46%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 68%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 12
Standing Committees
Advisory Board / Advisory Council
Board Development / Board Orientation
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Finance
Human Resources / Personnel
Program / Program Planning
Audit
CEO Comments

The ongoing challenge for the agency continues to be to raise sufficient funds to provide high-quality vital services to both prevent and overcome trauma, domestic violence, child abuse and family dysfunction for thousands of clients each year. Synergy strives to provide best practice services and to fulfill our commitment to not turn anyone away due to an inability to pay. Through a commitment to integrated and “synergistic” services, Synergy has established itself as a leader, expert, and collaborative partner that stewards and builds upon community investment in our work. Central to its business plan is increasing third party reimbursement as a preferred provider for health insurance and through additional Medicaid funding. Synergy also seeks to continually diversify its funding streams and find new sources of revenue. In 2015 Synergy introduced a RESCA program as a sub-contractor of Truman Behavioral Health to enhance our ability to provide housing for young adults with mental health diagnoses.

As a mental health agency that well understands the need to be trauma informed and provide a seamless safety-net for the vulnerable within our community, Synergy collaborates with partner agencies and services as much as possible. In addition to our ongoing coalition with our fellow domestic violence agencies through the Metro Family Violence Coalition, we also work in partnership with reStart to provide street outreach and case management services for homeless youth. In 2017 Dr. Sara Brammer, Synergy’s Domestic Violence Director was appointed by the Supreme Court of Missouri to a statewide Blue Ribbon Commission on Best Practices in Domestic Violence. In addition, Gwen O’Brien, Synergy’s Director of Advocacy and Prevention, was appointed to a State of Missouri task force to revise Child Abuse procedures for the state and chairs the advocacy committee for Kids First. Jennifer Vernon, Synergy’s Director of Children’s Services serves on the state Child Abuse Review Board, and Rachel Francis, Synergy’s Director of Youth Residential Programs, represents the agency on national HHS work groups. Synergy was honored this April with the Crystal Kipper/Ally Kemp Memorial Award by the US Attorney of Western Missouri for our work and collaboration in treating and preventing child exploitation.

Financials
Fiscal Year Start Jan 01, 2017
Fiscal Year End Dec 31, 2017
Projected Revenue $8,257,277
Projected Expenses $8,034,358
Spending Policy Income plus capital appreciation
IRS Letter of Exemption
Foundation Comments
  • FY 2015, 2014: Financial data reported using the IRS Form 990.
  • FY 2013: Financial data reported using the organization's audited financial statements.  
  • Foundation/corporate revenue line item may include contributions from individuals. 
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$3,635,189$2,863,571$5,359,685
Government Contributions$4,642,803$4,085,453$0
Federal----$0
State----$0
Local----$0
Unspecified$4,642,803$4,085,453$0
Individual Contributions----$0
$180,568$221,246$158,911
$332,334$435,491$416,429
Investment Income, Net of Losses$14,451$31,190$111,110
Membership Dues$0$0$0
Special Events$391,225$417,625$0
Revenue In-Kind$40,232$25,644$0
Other$15,488$13,980$323,725
Expense Allocation
Fiscal Year201520142013
Program Expense$6,168,319$5,678,253$5,977,710
Administration Expense$846,947$779,313$742,475
Fundraising Expense$633,909$534,442$600,616
Payments to Affiliates----$0
Total Revenue/Total Expenses1.211.160.87
Program Expense/Total Expenses81%81%82%
Fundraising Expense/Contributed Revenue7%7%11%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$5,586,771$3,645,952$14,225,256
Current Assets$3,857,429$2,141,845$840,315
Long-Term Liabilities$2,137,647$2,025,735$8,134,704
Current Liabilities$466,132$443,442$1,806,333
Total Net Assets$2,982,992$1,176,775$4,284,219
Short-Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities8.284.830.47
Long-Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets38%56%57%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountClay, Platte, Ray Mental Health Levy Fund $1,909,352 -- --
Second Highest Funding Source & Dollar AmountMissouri Department of Social Services Crisis Care contract $418,000 -- --
Third Highest Funding Source & Dollar AmountStand Up for Synergy fundraiser $400,000 -- --
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose The Capital Campaign goals are to: Raise $7 million dollars to build a new Children’s Campus (COMPLETED); renovate and expand the agency’s SafeHaven Domestic Violence campus (ONGOING); provide operating support (ONGOING); and rebuild the agency’s financial reserve (COMPLETED).
Goal $7,000,000.00
Dates Jan 2014 to June 2017
Amount Raised to Date $7,300,000.00 as of May 2017
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

Synergy will have a $500,000 reserve as well as an unused $1,000,000 line of credit at the conclusion of the Growth Campaign. The agency receives an annual financial audit – current audit provided by BKD.  It is audited and accredited by the Council on Accreditation, United Way, the National Children’s Alliance, the Clay, Platte, Ray Mental Health Tax Levy, and is licensed by the State of MO, certified by the MO Department of Mental Health and approved by HHS & HUD. Synergy is also audited by the MHDC, City of Kansas City, and State Crisis Care Program. The agency has a 99-year lease for its administrative center located on the Park Univ. Campus in Parkville, MO., owns the Meier Center, a mental health clinic also located on the Park Campus along with the SafeHaven Campus and the Homeless Youth Campus, both located in Kansas City in Clay County, and 6-acres of land on Antioch Road in Kansas City upon which the new Children’s Campus was being constructed.. Synergy rents storefront space for its thrift store in the Gladstone Plaza Shopping Center, a clinical office in Richmond, MO, apartments for homeless youth in KC, MO, and offices in mid-town Kansas City. The agency maintains a Salary Administration System that fairly classifies employees and provides equitable salary and benefits. In 2010 as a component of the New Market Tax Credit transaction, the agency was sub-divided into 3 subsidiary corporations. As part of that transaction a 30-year loan appears on the balance sheet, but that will completely unwind in July 2017 at the completion of the NMTC transaction. 

Organization Name Synergy Services, Inc.
Address 400 E. 6th Street
Parkville, MO 64152
Primary Phone (816) 587-4100
CEO/Executive Director Mrs. Robin S. Winner
Board Chair Mr. Greg Personelli
Board Chair Company Affiliation Argosy Casino Hotel and Spa
Year of Incorporation 1971
Former Names
STOP Violence
Synergy House, Inc.
SafeHaven