Greater Kansas City Housing Information Center
3200 Wayne Avenue Ste 222
Kansas City MO 64109
Mission Statement

The Greater Kansas City Housing Information Center (GKCHIC) was established in 1970 to preserve affordable housing on an equal opportunity basis and foster economic opportunity for low-income persons and minorities through partnerships within the community.  HIC has expanded services with a full range of housing counseling services to all ages, individuals, families, and all ethnic groups.  HIC is not restricted to service delivery within certain neighborhoods or to specific populations. 

GKCHIC became the first HUD approved housing counseling agency in 1986, providing housing counseling services  to Kansas and Missouri. The ultimate goal is to stabilize consumers into permanent housing to prevent homelessness.
 
GKCHIC meets the National Industry Standard for Homeownership Education and housing counseling.  GKCHIC delivers quality housing counseling services to over 1,500 consumers annually to improve their economic and educational opportunities.  
Leadership
CEO/Executive Director Ms. Patricia Gilmore-Wilkins
Board Chair Ms Pamela Woodley
Board Chair Company Affiliation KCMO Police Department
History and Background
Year of Incorporation 1987
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission Statement

The Greater Kansas City Housing Information Center (GKCHIC) was established in 1970 to preserve affordable housing on an equal opportunity basis and foster economic opportunity for low-income persons and minorities through partnerships within the community.  HIC has expanded services with a full range of housing counseling services to all ages, individuals, families, and all ethnic groups.  HIC is not restricted to service delivery within certain neighborhoods or to specific populations. 

GKCHIC became the first HUD approved housing counseling agency in 1986, providing housing counseling services  to Kansas and Missouri. The ultimate goal is to stabilize consumers into permanent housing to prevent homelessness.
 
GKCHIC meets the National Industry Standard for Homeownership Education and housing counseling.  GKCHIC delivers quality housing counseling services to over 1,500 consumers annually to improve their economic and educational opportunities.  
Background Statement The Greater Kansas City Housing Information Center (HIC) has provided comprehensive housing counseling services to residents of the Kansas City metropolitan area since It’s founding in 1970. HIC was formed by area housing professionals who recognized the problems that low and moderate- income residents faced in obtaining adequate and affordable housing. Many residents face discrimination in finding a place to live or in obtaining financing to buy a home. Many residents are not aware of available resources or of their rights in dealing with landlords, realtors, lenders, government officials or others. HIC was involved in the process to help establish the Direct Housing Allowance Program in Kansas City, which lead to housing programs, assisting low and moderate income families find housing outside of the inner city areas. In 1975, HIC received federal funds through the city of Kansas City, Missouri, to provide pre-purchase counseling and comprehensive counseling services for homeowners, renters and potential renters. HIC became the first HUD-certified housing counseling agency in the metro area, a designation that it has expanded to cover the five counties in Missouri and two in Kansas. In 1986, services were expanded to serve the homeless population through a collaborative partnership headed by the City of KCMO. A day drop in Center was established to bring mainstream resources including housing and employment counseling to a safe environment for persons living in shelters or on the streets. In that same year HIC began providing services to persons living with AIDS and surviving. Many are being discriminated against in housing choices and need supportive services to help in remaining or obtaining housing. In 1991, resources from Jackson County Housing Resource Commission were obtained to expand services to assist elderly and disabled residents who are facing foreclosure on property taxes. In 1994, GKCHIC expanded operations into Johnson County at the request of the Olathe District Attorney's office. That same year, GKCHIC began providing services to elderly homeowners who were challenged in remaining in their homes.  GKCHIC has evolved to a multi faucet agency providing services to homeowners, renters, and homeless families/individuals.  GKCHIC has continued to maintain services as a HUD certified housing counseling agency and serves both Kansas and Missouri over 40 years.
Impact Statement
HIC is a charter member of Consumer Service Counseling (CSC), and began to include activities which addresses barriers in credit issues. GKCHIC receives grants through our local government, United Way, and is an affiliate of HomeFreeUSA which is a National  Intermediary representing the US Department of Housing and Urban Development. We work closely with many lenders including Wells Fargo providing housing counseling activities including but not limited to: Mortgage Default/Foreclosure issues, Financial Literacy, Fair Housing, Pre-purchase Homebuyer Education, Pre-Rental counseling, Predatory Lending, and Homeless/Displaced families and individuals.
 
We host various workshops held in the community addressing different housing concerns and bringing leaders together including lenders, churches, insurance companies, rental agents, and private landlords in the process of educating on housing challenges that can prevent healthy choices in housing.
 
Our goal is to increase consumers knowledge in budget and household management to become more aware of the value of credit which allows greater access to low- and moderate income households to broader housing choices. Thus allowing more consumers to obtain or remain stable in housing which will result in revitalization of neighborhoods. Knowing credit worthiness through education in rights and responsibility when renting, purchasing housing is powerful and can prevent bad debts.
Needs Statement
  1. Financial supporters for ongoing daily operations of our program activities.
  2. Sponsorship support from the corporate community that wish to reach more minorities in an effort to bridge the gap in purchasing a home. 
  3. More supporters to raise the awareness of the unique services HIC provides and the importance of homeless prevention through education of consumers.
  4. Upgraded telephone system to meet the increased demand of incoming calls requesting some type of housing resources.
  5. Upgrade software, website & other system support.
  6. Replace antiquated furniture and fixtures.
Service Categories
Housing Support
Alliances & Advocacy
Personal Social Services
Areas of Service
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
KS - Wyandotte County Urban Core
Because HIC is not bound by geographic areas we serve all of the metropolitan areas and some rural areas where no HUD counseling agencies are available. 
CEO/Executive Director/Board Chair Statement
As a an agency GKCHIC has maintained the focus on permanent housing retention.  The challenge is to get many funders to see the value or benefit of our services being needed in our community.  We serve more than 2,000 individuals annually which includes every member in the households. Without the housing counseling many families only focus on emergency needs at that moment.  It is our job to re educate and empower the participants to take charge of their circumstance to make changes in their lives.      
Programs
Description

Housing resources and information for homeless prevention for families/individuals with an emphasis on low-to-moderate income and minority residents. Services are provided both one on one and group counseling sessions and outreach workshops in various communities. Participants learn how to access their housing situation when seeking to obtain or maintain permanent housing. They will learn to make more informed decisions, and improve their ability to budget for needed expenses. These techniques will help make wise decisions to remove barriers pertaining to, pre-renters, renters or homeowners.  Receiving instruction and advocacy services while learning sound credit management.  Housing counseling is provided in a series of steps through instructional and advocacy services tailored to the individual particular housing need. All participants will come away with some knowledge of the fair housing laws that protect consumers.

Category Housing, General/Other Housing Counseling
Population Served General/Unspecified, Unemployed, Underemployed, Dislocated, Homeless
Short-Term Success Research shows that when participants have someone to advocate on their behalf they are more likely to have a positive outcome.  All participants are required to attend a minimum of 3 one on one counseling sessions to review spending habits working toward stability.  More than 75% will have a positive outcome that will allow them to become stable in housing through advocacy.
Long-Term Success Over 80% women with children seek homeless prevention help are female  households and are employed.  With early intervention they will more likely become self sufficient and either retain or obtain permanent housing.    
Program Success Monitored By All demographic and housing activities are tracked through our local Homeless Management Internal System (HMIS.) Reports are collected weekly, quarterly, and annually to measure outcomes and typed of services provided.
Examples of Program Success At the end of 2016, 86% of participants either obtained or maintained permanent housing through advocacy and financial assistance.
Description HIC maintains an extensive directory of available community resources and receives over 60 calls a day providing information and referrals to housing consumers, providers, and advocates. Working with local communities to better serve the consumers in the role of housing advocates and as a HUD certified housing counseling agency. HIC serves many individuals with answers to questions; referrals to appropriate to Local, State and Federal Laws and services.
Category Housing, General/Other Housing Support
Population Served General/Unspecified, Adults,
Short-Term Success The goal is to get as much information in order to verify nature of housing problem.  Data is collected over the phone or in person depending on the urgency the housing problem.  The goal in most cases is to assigned a counselor who will follow up with a call and schedule an appointment.  
Long-Term Success We collect general information from consumers to determine where to refer for other resources in our community as it pertains to housing.  They receive immediate information on questions that can be provided over the phone. Intakes are necessary to track the need for housing activities including demographic, and geographic areas. 30% of information referrals are referred to other agencies in the community.  the other 70% will become an open case and assigned to a certified counselor.
Program Success Monitored By Program success is to track and monitor how many calls are housing activities and how many other calls are being  referred to other resources in the community.  
Examples of Program Success We receive over 8,000 calls annually who speak with to a person who can provide information on who, what and where the housing resources are located in our community.  More than 80% of these calls are direct referrals from other organizations who consider our agency the experts on the rights of renters, homeowners, and home seekers. Through this  valuable information callers are able to make wise decisions to  help them to overcome and remove barriers housing. 
CEO Comments

GKCHIC  began as a small organization and was the oldest HUD Certified Housing Counseling agency in the metropolitan area.  The agency began with seven full time staff employees but over the past several years a reduction had to be made.  This decision was made to to ensure we would be able to maintain services at capacity.  There was also, an increase in foreclosures in our community and In order for the agency to maintain as a HUD certified agency all staff had to be trained and be certified in a specific area of housing activities.  this measure was endorsed by HUD individually to continue providing quality services.  there was an increase in houses being foreclosed on in the Kansas City metropolitan area. With this crisis new Housing Counseling agencies began to compete with each other. During this time there were nine or more agencies who came into the housing counseling arena.  All counselors have to maintain certihe past several years many housing counselors were not equipped to handle the volume of request for help and most have since changed their focus. Because homeless prevention has always been a priority HIC and its staff are dedicated to housing counseling. Foreclosure counseling is still a high priority for HIC because KC still has a high percentage of families who are still in danger of losing their homes. Now that the economy is slowly turning around the homeowners are still needing help. We have had to reduce some of our counselors but the demand for our services has continued to increase. Although we have less resources we have continued with the same focus, helping consumers to obtain or maintain their housing.

Executive Director/CEO
Executive Director Ms. Patricia Gilmore-Wilkins
Term Start Jan 1998
Experience The Director attended college in Denver, Colorado and moved to Kansas City over 40 years ago and began to working in the Social Work arena at that time.  Beginning with Domestic Violence for more than 10 years and came to the agency in 1998. Have more than 20 years experience with regard to the code of ethic and conduct adopted by the National Industry Standards for Homeownership Education and Counseling for our agency.   Have received many Certificates required by the US Department of Housing and Urban Development. She oversees a staff of five full time employees who are certified in housing counseling, three who have been with the agency more than 10 years. Her job is to oversee the overall programs functions, stay in compliant with our funders guidelines to make sure we can continue to keep funding to support us in providing services to families who have little or no resources to help them to become stable in housing. 
Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
NameTerm
Ms. Ruth G. Shechter July 1982 - Aug 1996
Senior Staff
Title Certified Housing Counselor
Title CFO
Staff
Paid Full-Time Staff 3
Paid Part-Time Staff 1
Volunteers 2
Paid Contractors 2
Retention Rate 100%
Staff Diversity (Ethnicity)
African American/Black 3
Caucasian 1
Staff Diversity (Gender)
Female 4
Formal Evaluations
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Under Development
Organization Has a Strategic Plan Yes
Management Succession Plan No
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
GKCHIC work well with Local, State and Federal agencies to preserve the community and the citizens living in these communities. Customer can find our agency located on the HUD website as a HUD certified agency. We are also a member organizations of our local United Way and an Affiliate of  Home Free USA which is a National Intermediary.  Certifications include Nei
Affiliations
AffiliationYear
NeighborWorks Organization Neighborhood Reinvestment Corporation - Member2007
Awards
Award/RecognitionOrganizationYear
Housing Council CertificationJackson County2004
Certified Housing Counseling AgencyHousing & Urban Development (HUD)2009
Government Licenses
Is your organization licensed by the government? Yes
CEO Comments HIC is managed by its Executive Director, who has been with the agency for over 20 years. The Board of Directors are responsible for the guidance and direction of the agency. HIC has been in existence for over 30 years and was started by a group of volunteers who saw that minorities, elderly, disabled and female headed households faced greater challenges in accessing housing on an equal opportunity basis. HIC's focus is to provide supportive services to all people facing housing choices and is not restricted by demographic or geographic area. HIC is the only HUD certified Housing Counseling agency, providing services both in Kansas and Missouri. Homeless prevention is the goal in every case when housing issues are addressed. This is done by helping consumers to either obtain or maintain housing.
Board Chair
Board Chair Ms Pamela Woodley
Company Affiliation KCMO Police Department
Term Jan 2017 to Dec 2022
Board Members
NameAffiliation
Mr. Timothy Jones CB Richard Ellis
Ms. Marlene Nagel Mid America Regional Council
Mr. Thomas Randolph City of Kansas City
Reverened Brenda Smith community Volunteer
Ms Janine Wilson City of Kansas City Missouri
Pamela Woodley Kansas City Police Department
Board Demographics - Ethnicity
African American/Black 5
Asian American/Pacific Islander 0
Caucasian 1
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 2
Female 4
Unspecified 0
Governance
Board Term Lengths 5
Board Term Limits 2
Board Meeting Attendance % 75%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 25%
Percentage Making In-Kind Contributions 25%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 12
Standing Committees
Audit
Board Development / Board Orientation
By-laws
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Human Resources / Personnel
Staff Development
CEO Comments
GKCHIC programs are overseen by the Executive Director, and has been with the agency for over 20 years. The Board of Directors are responsible for setting the policy and providing guidance and direction to the agency. GKCHIC has been in existence for over 40 years and was started by a group of volunteers who saw that minorities, elderly, disabled and female headed households faced greater challenges in accessing housing on an equal opportunity basis. GKCHIC has maintained that focus by providing supportive services to all people facing housing challenges and is not restricted by demographic or geographic area. GKCHIC is a HUD certified Housing Counseling agency, serving both in Kansas and Missouri.  Providing housing resources information and homeless prevention activities is the goal in every case as housing issues are addressed. This is done by helping consumers to either obtain or maintain housing.
Financials
Fiscal Year Start Jan 01, 2017
Fiscal Year End Dec 31, 2017
Projected Revenue $238,889
Projected Expenses $238,889
Foundation Comments
  • FY 2015, 2014, 2013: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line items may include contributions from individuals.
Detailed Financials
 
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$153,380($1,768)$41,577
Government Contributions$249,246$260,585$279,939
Federal$0--$0
State$0--$0
Local$0--$0
Unspecified$249,246$260,585$279,939
Individual Contributions$0--$0
$0$0$0
$0$0$0
Investment Income, Net of Losses$0$0$0
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$986$1,768$2,785
Other$1,509$3,458$6,079
Expense Allocation
Fiscal Year201520142013
Program Expense$352,754$276,161$289,216
Administration Expense$18,633$18,481$2,980
Fundraising Expense$0$0$0
Payments to Affiliates$0--$0
Total Revenue/Total Expenses1.091.071.13
Program Expense/Total Expenses95%94%99%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$44,739$46,154$26,147
Current Assets$44,739$45,575$22,791
Long-Term Liabilities$7,720$50,959$27,800
Current Liabilities$9,822$33,064$27,212
Total Net Assets$27,197($37,869)($28,865)
Short-Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities4.551.380.84
Long-Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets17%110%106%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountCity of KCMO/CDBG $178,479 -- --
Second Highest Funding Source & Dollar AmountWells Fargo-Neigh Lift $80,000 -- --
Third Highest Funding Source & Dollar AmountGreater Kansas City Community Foundation $73,380 -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments The Board of Directors have received an exemption from preparation of audits for the years 2014-2016.
Organization Name Greater Kansas City Housing Information Center
Address 3200 Wayne Avenue Ste 222
Kansas City, MO 64109
Primary Phone (816) 931-0443
Contact Email pgilmore3810@hotmail.com
CEO/Executive Director Ms. Patricia Gilmore-Wilkins
Board Chair Ms Pamela Woodley
Board Chair Company Affiliation KCMO Police Department
Year of Incorporation 1987