Open Options, Inc.
3100 Broadway, Suite 330
Kansas City MO 64111
Web and Phone Contact
Telephone (816) 983-2204
Mission Statement
At Open Options, we are guided by our mission to support people to realize their full potential.
CEO/Executive Director Mr. Vincent L. Bustamante
Board Chair Mr. Brennen Garry
Board Chair Company Affiliation Infusystem
History and Background
Year of Incorporation 1952
Former Names
United Cerebral Palsy of Greater Kansas City
Financial Summary
Revenue Expense Area Graph

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Mission Statement At Open Options, we are guided by our mission to support people to realize their full potential.
Background Statement

Open Options was incorporated in December 1977 with a focus of providing residential services to adults with developmental disabilities. The organization began its operation with a seven-bed group home in Kansas City, Missouri in the fall of 1979, and added three more homes by 1985. A range of support was provided to the adults living in these homes. A major expansion took place in 1987 with the addition of a ten-bed home serving individuals with Prader-Willi Syndrome (PWS). This home marked the beginning of a specialized statewide program for individuals with a diagnosis of Prader-Willi Syndrome.

Open Options supported the important shift in residential services for people with disabilities as “Individualized Supported Living” became the preferred funding model in Missouri in 1990. Supported Living separates services from facilities, limits households to three persons served, and establishes customized staffing supports for people living in a home of their choice. Beginning in 1990, Open Options assisted many persons served living in group home with moving from houses with seven to eleven people into apartments with one or two roommates. These smaller settings allow for more individualized, person-centered supports and represent a positive philosophical shift away from larger group living environments.

In 1992 the mission of Open Options was expanded to include services to people whose capacity for independent living is challenged by illness or age, as well as disability. This brought the addition of the SeniorLink program that provides assessment, referral, coordination and follow-up of a cadre of senior services to help people remain independent in their homes. This program presently serves over 80 senior citizens in Clay County, Missouri.

On January 1, 1998, Open Options, Inc. and United Cerebral Palsy of Greater Kansas City completed a legal merger. In February, 2000, the organization registered with the Secretary of State to “do business as” United Cerebral Palsy of Greater Kansas City.

In January 2015, the organization rebranded as “Open Options UCP” for an interim period of time before permanently returning to the Open Options name in December 2015. At this time, the organization discontinued our affiliation with the UCP national organization, believing the Open Options name best reflects the diversity of the people we serve.

Impact Statement

We seek to become the premier provider of supports and services for people with disabilities, signifying quality, innovation, and person-centered principles. We are committed to ensuring the sustainability and growth of our organization and are driven by a ceaseless desire to improve. The people we employ will be engaged, dedicated, and invested in our mission. 

Recent accomplishments include: 
  1. Sixty-one people with intellectual and developmental disabilities received services from our Community Living program. Forty-eight people received full residential support in either one of our six group homes (of four residents or fewer) or in an individualized supported living setting. Thirteen people received supports through our Community Integration program, which helps people with disabilities fully engage in meaningful activities in their communities.
  2. 1,218 elementary school aged children were educated about disabilities through our Kids On the Block puppet show.
  3. Sixty-six families received targeted case management services to help them manage a disability diagnosis of a child or loved one.  
  4. Information and referrals were given to 187 people. Twenty-one people received financial assistance for assistive technology, with $16,614.02 in total awarded.
  5. Eighty-five seniors received independent living services through our Senior Link program. 


Goals for this year include: 
  1. Converting our Community Living records to an electronic system (THERAP);
  2. In continuing with our mission to support people to realize their full potential, our Quality Enhancement Office will work with persons served to help them be more successful in accomplishing their individual goals by using a formalized assessment process. 
  3. Individuals will be supported to attain physical wellness using tools that increase self-direction, independent decision making and direct communication with health care providers. Each person served will work with their health services coordinator to develop a preferred provider profile and a personal health plan document to help them achieve this goal. 
Needs Statement

Open Options needs the following to promote our mission to support people to realize their full potential.

  1. Our biggest financial challenge continues to be the level of government funding and rates for our contracted services; reimbursement rates simply do not cover the actual cost of providing services. As the cost of living increases without adequate rate increases, this gap grows wider.
  2. Funding to improve physical accessibility in our group homes to accommodate aging residents.  This funding will increase safety and satisfaction of our persons served.  
  3. Funding for family grants.  Hundreds of families a year seek help with the cost of assistive technology, adaptive equipment, and accessibility enhancements -  most of which are not covered by health insurance plans.  These funds are intended to purchase wheelchairs, durable medical equipment not covered by health insurance, adaptive equipment, vehicle modifications, and home modifications for those with a physical disability.
  4. Improving technology to better meet the needs of of persons served through electronic case records. 
  5. Develop a volunteer program to connect persons served with the community. Such a program would help persons served achieve personal goals while also providing a meaningful experience for volunteers. The program would also help promote disability awareness.
Service Categories
Developmentally Disabled Services/Centers
Residential Care & Adult Day Programs
Birth Defects & Genetic Diseases
Areas of Service
KS - Johnson County
KS - Wyandotte County
KS - Wyandotte County Urban Core
MO - Clay County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
MO - Liberty
MO - Platte County
CEO/Executive Director/Board Chair Statement Research has shown that one in five Americans has a disability, and we are all impacted. At the same time, one of our biggest challenges is to broaden constituent support and educate the public, as we continue to raise funds for people with all types of disabilities. As Open Options continues to promote interdependence within the community, we continually tell our story, of how our services are changing the lives of all who come into contact with us. We must increase our donor base so the agency can continue providing services to individuals with disabilities through, sports and recreation programs, community living supports and homes, and information and referral connections. The generosity of the community, individuals, and foundations has given Open Options the privilege of providing over 60 years of excellence in the Greater Kansas City area. You can join us in advancing our mission in a variety of ways: making a donation, soliciting a sponsorship, participating in an event, volunteering, and by spreading the word by telling a friend or loved one about our services. 

Open Options offers a variety of community living options for adults with disabilities. Community Living services assist people with sustaining a home and a lifestyle in the community.  Through individualized planning, our programs are designed to provide opportunities for consumers to participate in and & be contributing members of their communities. Some of the specific services offered in the community living program are: 

  1. Group Living- Services are provided in homes of 4-5 people where support staff is available 24 hours per day. Open Options owns or leases these houses.
  2. Supported Living - This program allows people to establish their own homes outside of group living with one to three roommates.
  3. Community Integration Services - People with less intensive needs can benefit from periodic staff support based on a targeted plan. 
Within these programs we have (over 20 years) established specialized services for people with Prader-Willi Syndrome. PWS is a complex genetic disorder that occurs once in every 12,000-15,000 births.
Program Budget $3,472,000.00
Category Diseases, Disorders & Medical Disciplines, General/Other Cerebral Palsy
Population Served Adults, People/Families with of People with Disabilities,
Short-Term Success Open Options UCP measures short-term success based on the people we serve's everyday ability to define how they chose to live their lives. Consistently striving to meet the needs of the consumers is a daily goal for staff. We focus on finding them jobs in the community, forming positive relationships with families, exploring the community, as well as taking trips. Community Living emphasizes living a healthy lifestyle that is developed around Person Centered Plans. These plans allow persons served to define how they live their life, and our staff works with them to ensure positive outcomes.
Long-Term Success
We believe that a good quality of life exists for our persons served when they:
  • Receive the support, encouragement, opportunity, and resources to explore and define how they want to live their lives
  • Choose and direct the services and supports that will help them live meaningful lives
  • Lead a life rich with friendships
  • Have their rights, dignity, and privacy protected
  • Are allowed to take risks in their choices
  • Are assured of their health and safety
Program Success Monitored By
Community Living uses a Program Outcomes measurement system to measure the success of clients through:
  1. Person Centered Plans
  2. Customer Satisfaction Surveys
  3. Commission on Accreditation of Rehabilitation Facilities (CARF)
Examples of Program Success

We work hard to help people define what constitutes "quality of life" for the people we serve individually and increase participation in and contribution to their community.  Evidence of success often comes in small but real-life stories.  James, a 35 year old man living in a group home, loves soccer and spoke of his dream to coach soccer.  Our staff matched James with a sixth grade team who accepted him as an assistant coach for this fall season.  

Recent Program Outcome Measurements:
Outcome - People feel safe and experience emotional well-being
To address this outcome we focus on staff retention as staff stability is the key factor.   
  • Two employee recognition programs were instituted in 2011.
  • We conduct Q12 engagement surveys will all staff after 90 days on the job.
  • Supervisory relationships are improved with use of a formalized feedback system.
  • Increased competency through the addition of 15 hours new employee training and 20 hours of supervisory training.
THE PRIMARY GOALS of the Family Support program are to strengthen individuals & families in Kansas City by providing supports to increase a family's ability to live well within the local community and also to educate the public about intellectual and developmental disabilities. 

  1. Information about the disability, and supports & services available
  2. Financial aid - directly, on a limited basis, & help accessing other funds
  3. Counseling for adjusting to challenges
  4. Advocacy - directly for clients' rights to appropriate services including public education, and systems advocacy to change legislation & policy
  5. KC Power & Speed Co. - training program for athletes with physical disabilities to develops skills & improve health
  6. Public Education - through presentation and a symposium
  7. Targeted Case Management - through state contracts we provide ongoing professional case management in Johnson & Wyandotte Counties services
Program Budget $196,000.00
Category Health Care, General/Other Patient & Family Support
Population Served People/Families with of People with Disabilities, ,
Short-Term Success Open Options understands that people’s financial situations and needs are constantly changing in terms of obtaining necessary equipment. We help these individuals obtain a financial package that will meet their needs and provide them the opportunity to enhance full citizenship in the community. Open Options also encourages people to be positive about their situation in life, making the most of what they have been given. Family support works to change attitudes about disabilities. Through community education, the organization strives to encourage people to see the ability rather than the disability.
Long-Term Success The ultimate goal for clients of family support is to be completely integrated into the community, through jobs, volunteer opportunities, and living situations. Full inclusion into mainstreamed activities and lifestyles is very crucial to clients becoming independent members of the community. Open Options also provides assistance to help clients choose their path in life, and offers support to help consumers achieve the lifestyle of their choice. It is also critical to the long-term success of the program that persons with disabilities be accepted by their families and the community, in which they live and work.
Program Success Monitored By
Family Support utilizes a program outcomes system to measure success of clients through:
  1. Personal assessments
  2. Standardized assessments
  3. Surveys
  4. Person Centered Plans
The program also feels it is important to educate others and instill values that embrace the whole person.
Examples of Program Success
KC Power & Speed Co. has provided many opportunities to train for regional, national, and international competition. This program demonstrates the mission of Open Options, by creating opportunities for athletes to be proficient enough to excel in their chosen sport and gain national attention.  One of the successes of the organization and its clients is the ability to provide necessary resources to help people obtain what they need to remain independent productive members of the community.
Recent Program Outcome measurements
1.  People are supported to attain physical wellness.
  • Over 60% of athletes involved in KC Power & Speed Co. report exercising 3-4 times per week
  • Information about nutrition and supporting our bodies with healthy food was shared with 100% of participants
SeniorLink connects older adults within the Greater Kansas City community to a network of independent living services that assist them in maintaining and maximizing personal independence, increasing life satisfaction and decreasing health risks. SeniorLink, since 1993, has provided elder care consultation to seniors and their families to help them maintain the best quality of life possible. We know that the segment of our population aged 60 or older is growing rapidly. Of those over age 85, more than 40% are estimated to be in need of some type of in-home assistance. Simple tasks that one may have performed as a matter of course like housekeeping, grocery shopping, running errands or daily personal care may become more difficult or impossible. Some of the areas SeniorLink can provide assistance with are:
  • Housekeeping 
  • Heavy chores 
  • Personal care 
  • Live-In care 
  • Counseling 
  • Case Management 
  • Adult Day Care 
  • Respite Care 
  • TeleVideo wellness checks 
  • Financial planning/bill paying.
SeniorLink services are offered in Kansas City, Missouri and in Clay County, Missouri.
Program Budget $662,000.00
Category Human Services, General/Other Senior Services
Population Served Elderly and/or Disabled, ,
Short-Term Success SeniorLink works with area senior citizens that are in need of assistance to allow them to remain in their own home. The program helps them maintain independent lifestyles by connecting them to support services. Short-term success for UCP’s SeniorLink program includes creating a newfound happiness and independence that comes from an individual’s ability to remain independent, with the help of others, to stay in his or her own home.
Long-Term Success SeniorLink helps keep seniors in their homes longer and helps them to maintain independent lifestyles by connecting them to home support services. SeniorLink provides practical solutions for seniors needing assistance staying at home. Through constant monitoring and assessment, UCP remains aware, and capable of making changes that are necessary to maintain an independent lifestyle in their own homes.
Program Success Monitored By UCP regularly assesses program effectiveness and impact through feedback from clients, surveys, and home visits. SeniorLink case mangers regularly consult with vendors to ensure clients are receiving proper care, and their needs are being met.
Examples of Program Success
An elderly woman in her 80s who was in great need of a new washer and dryer recently witnessed the dedication of a UCP social worker, who helped her to obtain a new washer & dryer. The elderly woman had been saddened by her situation, & inability to purchase a new washer and dryer. With the help of SeniorLink, it was only a matter of days before she was doing laundry again. She has stated, “Without my social worker, I don’t know where I would be, I just couldn’t live in a nursing home. I know my social worker cares about me, and will do anything in her power to make sure I have everything I need to stay in my home.” Another elderly woman that has benefited from SeniorLink is a double amputee, due to diabetes. She felt she had lost her independence, because she was unable to leave her home to enjoy the simple things in life. However, SeniorLink came to her rescue & built a wheelchair ramp, so she could once again be independent & enjoy life!
Recent Program Outcome Measurements:
  1. SeniorLink has provided support to over 200 seniors in the past year.
  2. Over 46% of seniors served by the Ina Calkins program receive services to remain in their own homes.
Executive Director/CEO
Executive Director Mr. Vincent L. Bustamante
Term Start Sept 2010
Experience Mr. Bustamante has over 15 years of experience making a difference in the lives of persons with disabilities.  He brings a well-rounded and holistic viewpoint to providing services,  having worked in a variety of settings including day services, sheltered employment, and community living with two local providers and two national companies.  In March 2014, Mr. Bustamante was promoted to the President/CEO position after serving as the Director of Community Living the previous three and a half years.  
Co-CEO/Executive Director
Term Start 0
Compensation Last Year
Former CEOs
Mr. Bruce A. Scott Dec 1980 - Mar 2014
Senior Staff
Title Vice President, Human Resources
Title Director of Development
Title Director of Community Living
Title Director of Finance & CFO
Title Director of Quality Enhancement
Paid Full-Time Staff 68
Paid Part-Time Staff 31
Volunteers 30
Paid Contractors 0
Retention Rate 55%
Staff Diversity (Ethnicity)
African American/Black 54
Asian American/Pacific Islander 0
Caucasian 39
Hispanic/Latino 0
Native American/American Indian 0
Other 7
Staff Diversity (Gender)
Female 77
Male 23
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Bi-Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
United Way of Greater Kansas City, EITAS-Developmental Disability Services of Jackson County, Missouri Department of Mental Health - Division of Developmental Disabilities, Clay County Senior Services, Kansas Department of Social & Rehabilitation Services, Missouri Association of Rehabilitation Facilities, Nonprofit Connect, UMKC School of Social Work,  UMKC Institute for Human Development, Johnson County Developmental Supports, Wyandotte County Developmental Disabilities Organization, CARF International, Johnson County Park & Recreation District
Affiliate/Chapter of National Organization (i.e. Girl Scouts of the USA, American Red Cross, etc.) - Affiliate/chapter1952
Alliance of Greater Kansas City United Ways Agency Certification2006
American Association on Mental Retardation (AAMR)1980
External Assessment and Accreditations
Commission on Accreditation of Rehabilitation Facilities (CARF) - Adult Day Services - 1 year2018
Government Licenses
Is your organization licensed by the government? Yes
Board Chair
Board Chair Mr. Brennen Garry
Company Affiliation Infusystem
Term July 2015 to June 2020
Board Members
Mr. Bryan Backenstoss Netsmart
Mr. Joe Cromer DEG
Mr. Brennen Garry Total Sleep Diagnostics
Ms. Brenda Knoeber Lowe The University of Kansas Medical Center
Mr. Dennis "Tib" Laughlin Unified Government, Wyandotte County
Mr. Brian Mall BKD
Ms. Lolita McShann Mosaic
Mr. Gabe Olsen Waddell & Reed
Ms. Aisha O'Malley AutoAlert
Ms. Jane Ott Bruce Smith Drug
Ms. Sayard Parrish
Mr. Andy Protzman Protzman Law Firm
Ms. Monte Summers Re/Max First
Mr. Timothy Vonderbrink Olathe Medical Center
Ms. Tara Zahner The Jewish Community Center
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 12
Hispanic/Latino 1
Native American/American Indian 0
Other 1
Board Demographics - Gender
Male 8
Female 7
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 80%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 12
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Program / Program Planning
Board Development / Board Orientation
CEO Comments Open Options is fortunate to have a tenured senior management staff and an active, informed board of directors.  One-third of the current board has significant life or career experience with disabilities.  The board functions efficiently with monthly meetings and committee meetings, which are well attended.  We are currently working to add new board members in fields of expertise identified by the board.  We have fully revised and expanded our leadership policies, including all areas of corporate compliance and conflict of interest.
Fiscal Year Start July 01, 2017
Fiscal Year End June 30, 2018
Projected Revenue $5,357,931
Projected Expenses $5,236,587
Endowment Value $15,204
Spending Policy Income Only
IRS Letter of Exemption
Foundation Comments
  • FYE 6/30/2016, 2015, 2014: Financial data reported using IRS Form 990.  
  • Foundation/corporate revenue line item may include contributions from individuals.
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions------
Investment Income, Net of Losses$679$3,226$4,286
Membership Dues$0$0$0
Special Events$81,471$169,710$120,945
Revenue In-Kind$15,644$0$0
Expense Allocation
Fiscal Year201620152014
Program Expense$4,084,133$4,299,066$4,466,501
Administration Expense$752,300$801,388$782,149
Fundraising Expense$89,448$85,721$47,355
Payments to Affiliates------
Total Revenue/Total Expenses0.960.970.99
Program Expense/Total Expenses83%83%84%
Fundraising Expense/Contributed Revenue45%29%17%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$1,535,615$1,735,297$1,974,151
Current Assets$945,114$1,001,894$1,209,463
Long-Term Liabilities$460,827$483,857$500,288
Current Liabilities$317,622$275,552$345,197
Total Net Assets$757,166$975,888$1,128,666
Short-Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities2.983.643.50
Long-Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets30%28%25%
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountAnonymous $50,000Anonymous $20,000Anonymous $25,000
Second Highest Funding Source & Dollar AmountAnonymous $48,848Anonymous $15,000Anonymous $20,450
Third Highest Funding Source & Dollar AmountAnonymous $20,000Anonymous $15,000Anonymous $20,000
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments Due to the nature of being reliant on government funding, and also facing critical staffing shortages due to current workforce trends,  there will invariably be fluctuations in income and losses incurred. We have restructured our organization, enhanced retention efforts and diversified fundraising activities to address the FY 16/17 shortfall. 
Organization Name Open Options, Inc.
Address 3100 Broadway, Suite 330
Kansas City, MO 64111
Primary Phone (816) 983-2204
Contact Email
CEO/Executive Director Mr. Vincent L. Bustamante
Board Chair Mr. Brennen Garry
Board Chair Company Affiliation Infusystem
Year of Incorporation 1952
Former Names
United Cerebral Palsy of Greater Kansas City