Support Kansas City, Inc.
5960 Dearborn, Ste. 200
Mission KS 66202
Web and Phone Contact
Telephone (913) 8314752
Mission Statement
Support Kansas City provides nonprofit organizations with business and development expertise, empowering them to focus on their mission.
 
Our vision - a high performing, sustainable nonprofit community.
Leadership
CEO/Executive Director Mrs. Debra L. Box M.A.
Board Chair Mr. George Foldesy
Board Chair Company Affiliation The Commerce Trust Company
History and Background
Year of Incorporation 2000
Financial Summary
 
 
Projected Revenue $1,008,108
Projected Expenses $1,004,660
Statements
Mission Statement
Support Kansas City provides nonprofit organizations with business and development expertise, empowering them to focus on their mission.
 
Our vision - a high performing, sustainable nonprofit community.
Background Statement


SKC opened its doors to the nonprofit community in April of 2001, serving charitable organizations throughout the metropolitan area. SKC's services have proven to be particularly valuable to grassroots organizations which are heavily volunteer-driven and characteristically limited in their financial resources, business acumen and staff expertise. SKC's start-up capital was provided by several trust funds administered by Bank of America. Funding experts recognized that by supporting a top-notch capacity-building organization like SKC, they could ultimately reduce their overall allocations to overhead-related expenses and increase their support for charitable good works. At a time when other support organizations have struggled, or even been forced to close their doors, SKC has grown steadily.


 


Our menu of services has evolved to meet demand, and we have achieved greater visibility and stature as a key capacity-building organization in Kansas City. We have aligned our services with the needs of the community and have recruited a staff of quality professionals with nonprofit expertise to deliver them. Agencies benefit from partnering with SKC and our ability to anticipate the changing needs of the nonprofit sector, develop, train and retain quality practitioners, and make services available at an affordable rate made possible because of our nonprofit status and business model. SKC's board of directors is comprised of representatives from some of Kansas City's most respected nonprofit organizations, as well as active community volunteers. This mix assures proper sensitivity to the blend of services and pricing that can best satisfy the ever-changing priorities of the nonprofit sector.


 


Support Kansas City provides business and administrative support services in the areas of accounting, database development and administration, fund development, board and strategy development, and project management and administration. Our geographic boundaries include all of Missouri and Kansas but 95% of our clients are in the Kansas City Metro Area.

Impact Statement
2014 Accomplishments:
 
  1. The SKC team provided direct client services to 155 nonprofit agencies. Our core service areas include accounting, fund development, database and administration, and governance and strategy development.  In addition to the direct services we provided to the community, our staff presented at workshops and conferences in our area, reaching even more agencies seeking best practices and solutions to their capacity and resource needs. 
  2. SKC staff provided over 17,000 hours of direct client service support in the areas of accounting, fund development, database development and administration, and governance and strategy development.
  3. Support Kansas City (SKC) retained 93% of our ongoing clients. We feel our excellent client retention rate is one of our strongest metrics. Agencies are able to build their capacity by utilizing our back office services. 
  4. We develop, support and encourage best practices for nonprofits through our “Excellence in Nonprofit Leadership”. Agencies that participate in the award process are able to look at their policies, practices and leadership dynamics. 
 
2015 Goals:
 
  1. Continued growth and integration of our core services.
  2. Provide education and training in our areas of expertise.
  3. Serve as a leader in the nonprofit sector, providing expertise and resources that improve nonprofit organization's performance and sustainability.
  4. Increase collaborations and network weaving in support of our vision of a high performing, sustainable nonprofit community.
 
 
Needs Statement
  1. To continue to strengthen and enhance the quality of the nonprofit services we provide by investing in support staff and staff development, technology and resource development. To keep our fees affordable, SKC must raise 15% of our operating budget. We are targeting $150,000 foundation support in 2015.

  2. Sponsorship support for our Excellence in Nonprofit Leadership awards. 2015 was the 6 year anniversary of the event and SKC's 15 year anniversary. The awards h have become a prestigious and sought after award by the nonprofits in our community. By recognizing nonprofit organizations for their leadership in governance, accountability and transparency, we identify role models for others to emulate. All nominees benefit from the application process that identifies best practices for board and staff to aspire to. As part of the awards event, we convene a panel of nonprofit experts to share their thoughts on community issues. There is no cost to attend. The $7,500 cost of the event is covered through sponsorships.


Service Categories
Nonprofit Management
Areas of Service
MO
KS
MO - Jackson County
MO - Clay County
MO - Platte County
KS - Wyandotte County
KS - Johnson County
MO - Eastern Jackson Co
MO - Jackson County Urban Core
KS - Wyandotte County Urban Core
CEO/Executive Director/Board Chair Statement

SKC has become one of the most successful nonprofits providing shared services to nonprofits in the country. The Nonprofit Centers Network invited SKC to share our model at their international conference in June, 2015. We frequently receive calls from other parts of the country as communities look to develop a similar resource for nonprofits in their area.

 

Steven Murray, Executive Director of the Youth Symphony of Kansas City (an SKC client since 2002), echoed the same sentiment at a recent presentation to the SKC board. “My colleagues at youth symphonies throughout the country are envious of the type of support I can get at SKC and how it’s helped build our capacity. They don’t have anything like this in their part of the country and wish they did. SKC has helped the Youth Symphony in so many ways. I can spend more time focusing on programming because of the work they do”.

 

Our most recent challenges have been the need to expand our leadership team and provide adequate administrative support to the staff. In order to address this challenge, the SKC board undertook a capacity building campaign in the fall of 2012. SKC has been able to secure funding to add a Director of Client Accounting and a Director of Development and Administrative Services to support the staff in meeting the demands of our growing client base. The increase in the leadership team contributes not only to our client growth needs, but also supports our organization’s leadership succession needs. 

 

Providing high-quality services requires capable and committed staff. As our organization has grown, so has our support for our team's professional growth so that we can continue to deploy their expertise for the benefit of our nonprofit clients.

 

With our expanded capacity, we look forward to continued growth, increased services for our clients, more collaborative endeavors with our partners, and increased nonprofit leadership in our community. In the not too distant future, SKC will maximize all space available at our current location. The staff and board will be considering our options and looking for creative ways to possibly expand space or share space by partnering with other nonprofits.

The SKC board plays a key role in developing our theory of change, our strategic plan and providing oversight to our mission as we implement the strategic plan. As SKC’s community leadership role has grown, the board has embraced the changing demands for staff time while keeping our course focused on the bedrock of our mission, our direct client services.

 
Programs
Description Fiscal management and Accounting, Governance and Strategy, Database Management, and Fund Development support services for nonprofits.
Program Budget $620,000.00
Category Mutual, Membership Benefit, General/Other
Population Served General/Unspecified, ,
Short-Term Success

Fiscal management and accounting: create two accounting manager positions to support the demand for services, increasing accounting services by 11%.

Governance and strategy: increase referral pool of affordable, qualified nonprofit consultants and encourage our clients to increase governance and strategy activities.

Database management: convene and support Salesforce user's group for nonprofits in our community.

Fund development: Staff to receive CFRE credentialing.

Share our expertise with the community: Develop and deliver 10 "Coffee Cup Conversations", customized trainings for our clients.   Develop and deliver three trainings in our regionally.

Serve as a leader in the nonprofit sector: Continue to recognize and educate local nonprofits on governance, leadership and transparency by awarding the Excellence in Nonprofit Leadership awards each year. 

Increase collaborations: support two collective initiative projects that involve multiple nonprofits convened around a shared community issue 

Long-Term Success We define long term success for the services we provide as the ability of the agencies we support to better focus on their missions. Not all agencies require the same level of services. For those that receive comprehensive, long-term support, we believe that because of the support of our professional staff, these agencies will see improved governance, management, and transparency. Client agency staff and board will be better informed and better prepared to meet the needs of the communities they serve.
Program Success Monitored By Support Kansas City surveys our clients each year at the end of the year in order to evaluate the success of our mission delivery. The survey results are used by staff in their development plans and performance evaluations. We also have constant and ongoing dialogue with our clients. Our staff is able to respond quickly to unmet client needs and well as improve or discontinue services that are not effective. Because of client feedback, we have also been able to modify the scope of services we provide to meet the nonprofit community needs.
Examples of Program Success

We survey our clients each year to determine their level of success, satisfaction and value of services provided. This report is provided to the board and staff annually.

The SKC summary dashboard report is presented to both board and staff at each meeting. Key metrics we report include:

Hours of direct service provided to nonprofits compared to prior year. Number of nonprofits adding services as a way of tracking more fully integrated service offerings that increase their capacity and performance. (2015 estimate is 17,900 hours)

  • Hours of staff time allocated to supporting training and leadership activities. (2015 estimate is 2,200 hours)

  • Number of collective initiatives supported by SKC. (2015 target is 2)

  • Our client retention rate from the previous year is currently 93%.

  • Progress report on resources developed and shared with nonprofits.

  • Financial performance against budget and prior year and months of cash reserves.


CEO Comments

SKC has become one of the most successful nonprofits providing shared services to nonprofits in the country. The Nonprofit Centers Network invited SKC to share our model at their international conference in June, 2015. We frequently receive calls from other parts of the country as communities look to develop a similar resource for nonprofits in their communities.

 

Steven Murray, Executive Director of the Youth Symphony of Kansas City (an SKC client since 2002), echoed the same sentiment at a recent presentation to the SKC board. “My colleagues at youth symphonies throughout the country are envious of the type of support I can get at SKC and how it’s helped build our capacity. They don’t have anything like this in their part of the country and wish they did. SKC has helped the Youth Symphony in so many ways. I can spend more time focusing on programming because of the work they do”.

 

Our most recent challenges have been the need to expand our leadership team and provide adequate administrative support to the staff. In order to address this challenge, the SKC board undertook a capacity building campaign in the fall of 2012. SKC has been able to secure funding to add two director level positions to support the staff and the Executive Director as we have experienced some severe growing pains. As our organization has grown, our need to support our team of professionals has grown so that they can better deploy their expertise for the benefit of our nonprofit clients.

 

Providing high-quality services requires capable and committed staff. Finding the right staffing mix as we schedule financial reports for over 100 agencies and boards each month and still be available to undertake special projects creates challenges daily. With our expanded capacity, we look forward to continued growth, increased services for our clients, more collaborative endeavors with our partners, and increased nonprofit leadership to our community.

In the not too distant future, SKC will maximize all space available at our current location. The staff and board will be considering our options and looking for creative ways to possibly expand space or share space by partnering with other nonprofits.

The SKC board plays a key role in developing our theory of change, our strategic plan and providing oversight to our mission as we implement the strategic plan. As SKC’s community leadership role has grown, the board has embraced the changing demands for staff time while keeping our course focused on the bedrock of our mission, our direct client services.

 

 
Executive Director/CEO
Executive Director Mrs. Debra L. Box M.A.
Term Start May 2003
Experience

Debra's skill set includes organizational and board development, fiscal management, information management, and fund development. During her thirteen years at SKC, the agency has grown from providing support to 17 agencies to supporting over 150 agencies annually.  She has developed tools to help agencies improve their performance by focusing on their governance and strategies.   She holds degrees in Business Administration from the Henry W. Bloch School of Business and Public Administration and a Master of Arts in Human Resource Management from Ottawa University. She has also received advanced board training for consultants from BoardSource and has a certificate in facilitation.

 

Debra is a frequent presenter and educator, and has served as adjunct professor at both Hauptmann School of Public Affairs at Park University and Ottawa University.  Debra has been active in both the not-for-profit and for-profit community, including serving as vice president for a community developer, and as database manager for St. Luke’s Hospital Foundation. In 2010, Debra was named one of Kansas City’s Influential Women by the Kansas City Business Magazine.  She serves on the Rehabilitation Institute of Kansas City Foundation board and is a member of the Overland Park Regional Medical Center’s Advisory Board.

Co-CEO/Executive Director
Term Start
Compensation Last Year
Former CEOs
NameTerm
Ms. Jill Darbyshire Aug 2000 - Feb 2003
Senior Staff
Title Director of Development and Admin Services
Title Director of Client Accounting
Staff
Paid Full-Time Staff 17
Volunteers 15
Retention Rate 80%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Semi-Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations
Midwest Center for Nonprofit Leadership
Executive Service Corps
Nonprofit Connect
 
Affiliations
AffiliationYear
Nonprofit Missouri2013
Nonprofit Connect of Greater Kansas City2001
Awards
Award/RecognitionOrganizationYear
Business Excellence AwardState of Kansas2010
Kansas Regional Business Excellence AwardKansas Department of Commerce2015
Government Licenses
Is your organization licensed by the government? No
CEO Comments

The nonprofit sector, both locally and nationally, have come to recognize the importance of a management service organization like SKC and how we leverage the combined expertise of our team of professionals. In a recent national study of nonprofit support service agencies, SKC was described as having "developed effective and efficient internal systems that are responsive to clients' needs; delivered in a timely fashion, and of the highest quality."

 

Board Chair
Board Chair Mr. George Foldesy
Company Affiliation The Commerce Trust Company
Term May 2014 to June 2016
Email George.Foldesy@commercebank.com
Board Members
NameAffiliation
Ms. Brande Anderson UMB Bank
Ms. Erica Andrade El Centro, Inc.
Ms. Renny Arensberg M.A.KCV Behavioral HealthCare
Ms. Hillary Beuschel H&R Block Foundation
Mr. Todd Burton The Architectural Sales Company
Mr. Andre Butler St. Mary's University
Ms. Rachel Cannon CPACommunity Volunteer
Ms. Shelly Cook Hallmark Cards
Mr. John Engelmann KCP & L
Ms. Alicia Falcone Strategic Marketing Executive
Mr. George Foldesy U.S. Trust, Bank of America Private Wealth Mgm
Dr. William P. Moore Ph. D.The REACH Healthcare Foundation
Mr. Henry Wash High Aspirations
Ms. Andrea Young Christo Rey Kansas City
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 11
Hispanic/Latino 1
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 5
Female 9
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 64%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 79%
Percentage Making In-Kind Contributions 0%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 6
Standing Committees
Communications / Promotion / Publicity / Public Relations
Finance
Operations
CEO Comments

Board members are active in oversight of mission, fundraising, and communications and are familiar with the unique responsibilities and needs of nonprofit agencies. The board evaluates the executive director based on performance criteria aligned with the agency’s strategic directives.


The board recently undertook an expansive “theory of change” process led by a board member skilled in planning and outcomes. During this process, SKC reached out to our community stakeholders to seek their feedback about how best we can serve the community. This work resulted in a more concise narrative about our mission, strengthened our strategic planning process and documents, and engaged and informed our board and staff at a higher level of understanding. SKC's work helps link strategy and outcomes. The checks and balances between board and staff include the key measures and outcomes identified in our financial and dashboard reporting.


The development/marketing committee has been actively involved in SKC's re-branding initiative, begun in January of 2015. SKC has developed a new logo, website, newsletter, and enhanced our social media communications plan because of the work of the board and staff committee members. 


 
 
Financials
Fiscal Year Start Jan 01, 2015
Fiscal Year End Dec 31, 2015
Projected Revenue $1,008,108
Projected Expenses $1,004,660
Form 990s
2014 SKC 990
2013 SKC 990
2012 SKC 990
2011 SKC 990
2010 SKC 990
2009 SKC 990
2008 SKC 990
Audit Documents
IRS Letter of Exemption
Foundation Comments
  • FY 2014, 2013: Financial data reported using the IRS Form 990.
  • FY 2012:  Financial data reported using the organization's audited financial statements.  
  • Foundation/corporate revenue line item may include contributions from individuals.
Detailed Financials
Expense Allocation
Fiscal Year201420132012
Program Expense$831,345$693,274$582,310
Administration Expense$143,489$107,743$75,433
Fundraising Expense$22,489$30,566$28,807
Payments to Affiliates----$0
Total Revenue/Total Expenses1.061.141.04
Program Expense/Total Expenses83%83%85%
Fundraising Expense/Contributed Revenue14%17%30%
Assets and Liabilities
Fiscal Year201420132012
Total Assets$441,435$443,925$276,049
Current Assets$426,229$425,707$255,199
Long-Term Liabilities$57,120$57,568$25,146
Current Liabilities$9,680$68,131$46,861
Total Net Assets$374,635$318,226$204,042
Short-Term Solvency
Fiscal Year201420132012
Current Ratio: Current Assets/Current Liabilities44.036.255.45
Long-Term Solvency
Fiscal Year201420132012
Long-Term Liabilities/Total Assets13%13%9%
Top Funding Sources
Fiscal Year201420132012
Top Funding Source & Dollar Amount -- --John W. and Effie E. Speas Memorial Trust $50,000
Second Highest Funding Source & Dollar Amount -- --Health Care Foundation of Greater Kansas City $22,500
Third Highest Funding Source & Dollar Amount -- --REACH Healthcare Foundation $12,500
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

SKC continues to increase staff to meet demand for high-quality, affordable nonprofit expertise. We have a remarkable trend for increased number of agencies served and corresponding earned revenues.   SKC cannot provide this level of expertise without philanthropic support to supplement the cost of services. Early on, the SKC board established a benchmark of 85% of SKC’s costs to be covered by fees for services with the remaining 15% provided by philanthropic support. We hope that our community will continue to value our unique service model, recognize the leadership we have shown in supporting a high performing, sustainable nonprofit community and continue to help us by providing the philanthropic support we need to meet the demand for our services.


Organization Name Support Kansas City, Inc.
Address 5960 Dearborn, Ste. 200
Mission, KS 66202
Primary Phone (913) 8314752
Contact Email debrab@supportkc.org
CEO/Executive Director Mrs. Debra L. Box M.A.
Board Chair Mr. George Foldesy
Board Chair Company Affiliation The Commerce Trust Company
Year of Incorporation 2000