It is the mission of First Call to reduce the impact of alcohol, drugs and addiction by providing quality resources to individuals, families and the community.
For over 50 years, First Call, formerly called the National Council on Alcoholism and Drug Dependence (NCADD) of Greater Kansas City, has maintained a tradition of providing information, education, prevention, and referral and assessment services to help those suffering from substance use disorders. Together, these programs touch over 20,000 men, women and children in the greater Kansas City area each year.
to drugs or alcohol is a chronic, progressive disease that affects families and
individuals regardless of race, gender or economic status. For those who survive without
recovery, substance use disorders have devastating, life-long consequences that
are often fatal. The good news is that substance use disorders are treatable.
In 2016, First Call is meeting the need detailed above by expanding service capacity in an improved agency environment. Since 2011, First Call has launched three new programs and expanded the number of people served by 300 percent. The agency continues to strive and meet ever-growing demand for services.
One of the new program expansions is extended support for Family Services clients. First Call recently added individual and family counseling to the menu of services available to Caring for Kids and How to Cope clients. Both psychoeducational classes offer a great deal of information in a short time period; in just three and a half weeks, participants learn about productive ways to restore balance and maintain a healthy lifestyle while coping with a loved one’s substance use. Clients are encouraged to engage with community recovery groups, such as the How to Cope Alumni Group and Al-Anon meetings, but this may not adequately address the particular dynamics of an individual’s family structure. To sustain recovery and the healing process, How to Cope and Caring for Kids clients may enroll for up to six individual sessions with a Family Services counselor after course completion. One session may be used as a family session.
First Call’s program expansion has been empowered by a significant increase in net assets over the past five years due to:
First Call provides services to individuals and family members, regardless of their ability to pay.
First Call Alcohol/Drug Prevention & Recovery (First Call) has moved forward to accommodate significant growth and expansion. We have relocated to an improved facility at 9091 State Line Road in Kansas City, Missouri to accommodate increased service capacity and client numbers in an environment reflective of the uplifting energy, respect and dignity our clients deserve.
First Call completed the $2 million Families First Capital Campaign at the end of 2015, one year ahead of schedule. The campaign received significant support from the community, including 100 percent board participation in the amount of $255,000 and an anonymous foundation gift of $250,000. Additional funding includes Price Family Charitable Foundation support of $233,000; Hall Family Foundation support of $200,000; Victor E. Speas Foundation/Bank of America support of $150,000; Pack Family gift of $150,000; Mabee Foundation support of $90,000; William T. Kemper Foundation support of $50,000; Sosland Foundation support of $50,000; Sunderland Foundation support of $40,000; Raymond Lamb Foundation support of $30,000, Cross Foundation support of $25,000; Arvin Gottlieb Charitable Foundation support of $25,000; and Oppenstein Brothers Foundation support of $15,000.
First Call’s strategic focus in 2016 is aimed at addressing the opioid epidemic in the Kansas City metropolitan region by:
Addiction to drugs or alcohol is a chronic, progressive disease that affects families and individuals regardless of race, gender or economic status. For those who survive without recovery, substance use disorders have devastating, life-long consequences that are often fatal. The good news is that substance use disorders are treatable.
Susan Whitmore, First Call President &
CEO, has 20 years of experience in nonprofit development and executive
administration. Prior to her placement as
President & CEO of First Call in January 2016, she served for six years as
the agency’s Vice President of Development. Susan Whitmore has also been
Executive Director of The Writers Place and Vice President of Development at
Newhouse. Formerly she was adjunct professor of English at the University of
Missouri – Kansas City and at the University of Nebraska – Lincoln.
First Call’s focus is to
improve collaborative care between providers of mental health, substance abuse
and wrap-around services and, in doing so, to eliminate barriers to service.
The agency works in collaboration with community prevention coalitions to reduce
violence and underage alcohol, tobacco and other drug use:
every one person afflicted with a substance use disorder, addiction affects at
least 10 other family members and friends. First Call services heal and
strengthen the family bond. First Call programs enable the family bond to
Youth living in families impacted by substance use disorders are at risk for physical violence and psychological trauma as well as a reduced life expectancy. The National Council on Child Abuse & Family Violence and the National Association for Children of Alcoholics report that:
In the Greater Kansas City area those in need of treatment for substance use disorders exceed 250,000 with only 8 percent able to access treatment services (SAMHSA 2012). Additionally:
First Call is committed to
developing an organization that is built around a set of administrative,
clinical and interpersonal skills that allow individuals to increase their
understanding and appreciation of cultural differences and similarities within,
among and between groups. This requires a willingness and ability to draw on
community based values, traditions, and customs and to work with knowledgeable
persons of and from the community in developing focused interventions,
communications and other supports.
The overall cultural competence of the organization depends upon developing cultural diversity, sensitivity and appropriateness in all interactions with clients and within the First Call community. First Call’s equal employment opportunity policy and prohibitions against harassments are included in the attached Cultural Competency Policies and Procedures (attached). The CEO is the responsible agent in the full implementation of First Call’s policies of equal opportunity, non-discrimination and non-harassment. First Call requires all staff to attend eight hours of cultural competency training with a certified professional once a year.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
First Call’s program expansion has been empowered by a significant increase in net assets over the past five years due to 1) First Call’s technology program, begun in 2010, that generates earned income from CCL software and IT services provided to outside providers and 2) the successful completion of a $2 million capital campaign, the Families First campaign. Thanks to the help of individuals, foundations, corporate donors and full board participation, the campaign was completed within the targeted two year time frame by December 31, 2015. Completion of the campaign allowed us to expand services with the purchase of our new building at 9091 State Line Road. Renovations began in 2016. Our new home is an environment reflective of the uplifting energy, respect and dignity our clients deserve.
First Call’s 2016 operating budget is $1,678,833. Revenue is comprised of: Foundations/Corporations 46%; Individual Contributions 16%; Government contracts 18%; Earned Income 14%; and Special Events 6%. Expenses were 90 percent program and 10 percent administration/fundraising.
Greater Kansas City Community Foundation
1055 Broadway Blvd., Suite 130, Kansas City, Missouri 64105
816.842.0388 | firstname.lastname@example.org
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