reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. Over our more than 30 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cyles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.
reStart began in 1981 as a crisis center to bring homeless persons off the streets and provide beds and meals. Incorporated in 1984, we now provide the entire continuum of care for all populations: single adults,ex-offenders, persons with HIV/AIDS, families with children and unaccompanied youth ages 12-18—from street outreach and emergency shelter to transitional and permanent supportive housing. Despite diverse backgrounds, all guests served by reStart each day share common barriers to self-sufficiency and integration into the mainstream. They also share an opportunity to “reStart” their lives.
Top Accomplishments 2014
Each of us hopes that we will never need the services provided by reStart, Inc. Most of us have never known what it is to be hungry or to not know where we'll lay our heads at night. All of us are responsible for making Kansas City a vibrant and livable city. To me, the measure of a community is how it cares for those citizens who have the least. For many, reStart is a beacon of hope. It is a place where men, women, boys, girls and families can begin the work of repairing their lives. The continuum of homeless services we provide--emergency overnight shelter, temporary housing for runaway teens, transitional living for homeless families and permanent housing for persons with disabilities that have been chronically homeless -- doesn't happen through one agency any place else in Kansas City or the state of Missouri. Along with my fellow board members and staff, I am proud to be associated with reStart as we stand on the verge of being able to provide better physical conditions and more comprehensive services for our guests through our current capital campaign and through our pursuit of grants and donations to support daily operations. We are committed to working to end homelessness in our community by rapidly re-housing newly homeless individuals and families and by permanently housing the most vulnerable homeless.
--Evelyn E. Craig, President and CEO
In 2012, reStart reallocated federal HUD funding to repurpose our Homeless Services Center (day shelter) as a Housing Solutions Center—to centralize rapid re-housing assistance and permanent housing services for both newly and chronically individuals and families. Newly homeless households will be eligible for short-term rental assistance and utility deposits or other direct assistance to get them back into stable housing very quickly. The HSC houses reStart’s scattered site permanent supportive housing project. Thanks to funding from the Missouri Housing Trust Fund, the repurposed HSC also houses Kansas City’s first 100,000 Homes Program—a national initiative designed to identify and permanently house 100,000 of the most vulnerable homeless individuals nationwide by July 2014.
We expect to place a total of 750 households into permanent housing in 2015
Our Housing Solutions Center uses the evidence-based “Housing First” model that calls for first getting homeless individuals and families into stable housing, and then connecting them with supportive services and case management to equip them to sustain permanent housing. According to “Opening Doors: the 2010 Federal Strategic Plan to End Homelessness,” Housing First programs “minimize barriers to housing access or pre-conditions of housing readiness,” thereby “assisting participants to move into permanent housing more quickly and providing the intensive supportive services needed to help them achieve and maintain housing stability and improvements in their overall condition.” Transforming the Homeless Services Center into a Housing Solutions Center will enable reStart to end homelessness permanently for even more men, women and children in 2015.
Our 100,000 Homes Program goal was to place 250 chronic and vulnerable homeless families and individuals into permanent housing between June 2012 and July 2014. We exceeded these goals by placing 434 including 107 veterans. We have operated permanent supportive housing programs for adults with mental health disabilities and co-occurring substance abuse disorders since 2006; we have provided Homeless Prevention and Rapid Re-housing Services since 2009; and we were awarded HUD 811 funding in 2011 to build and operate 14 units of permanent housing for youth with mental health disabilities aging out of foster care. Across all programs we placed 652 households into permanent housing last year.
reStart provides emergency shelter and supportive services to adults, families with children and unaccompanied youth ages 12-18. Our Adult Emergency Shelter houses 48 men and 42 women each day, providing beds, showers, meals, case management, medical and mental health screenings and emergency assistance. Our Family Shelter provides shelter, meals, counseling, and intensive employment and housing assistance for 12 families for up to 90 days. Our Youth Emergency Shelter serves 10 runaway and homeless youth (boys and girls) ages 12-18 for up to 21 days. Our Street Outreach Services (SOS) Program sends reStart outreach staff out into the streets to engage homeless or high-risk youth in Kansas City’s urban core, providing food, clothing, first aid, hygiene kits, and referrals for shelter and community services. In 2014 our emergency shelters served 146 families, 168 unaccompanied youth, and 1,726 single adults. Street Outreach assisted 18,194 individuals and fielded 5,214 hotline calls.
The immediate goal of our street outreach program is to provide basic necessities, information, and referrals to youth who are homeless or at risk of homelessness in the urban core of Kansas City, Missouri. The immediate goal of our single adult, family, and youth emergency shelters is to provide food, shelter, and basic necessities in a safe, supportive environment, so that clients can focus on resolving crises and forming a plan to regain stability, self-sufficiency, and permanent housing. For youth, this often means resolving family conflict so that youth can return home, or matching them up with community services and transitional housing so they can achieve self-sufficiency.
emergency shelters and street outreach are short-term programs that provide a
safe place to stay and basic necessities for clients in crisis; they also serve
as the entry point into our continuum of care—introducing homeless clients to
the supportive services they need to improve self-determination and increase
skills and income so they will not become homeless again. For adults and
families we offer transitional programs, providing education, counseling,
training and other services for up to 24 months in a structured, supportive
environment. For unaccompanied youth a full-time therapist facilitates family
reunification, and we provide transitional housing for older youth (ages
16-21) who cannot be reunited with stable family or
friends. In 2014, 44% of our
clients were under 20, and we intentionally target programming to children and
youth to curb risky behaviors and to address physical and emotional problems
that lead to chronic and generational homelessness.
In 2014 our emergency shelters served 146 families, 168 unaccompanied youth, and 1,726 single adults. Street Outreach assisted 18,194 individuals and fielded 5,214 hotline calls.
adult transitional living program provides up to 37 single adults or families with shelter, meals, case management, and supportive
services including group and individual therapy; substance abuse counseling and
on-site recovery groups; employment and housing counseling & referrals;
life skills and financial literacy training; health nutrition and fitness
education and activities; cultural and recreational activities. Our
transitional living program serves singles and families with HIV/AIDS, singles
recently released from incarceration who have a mental health diagnosis,
singles who are recently discharged from psychiatric hospitals, and singles and
families who are involved with the drug court system. The length of stay for
singles and families depends on the program through which they were referred.
In 2014 our adult transitional programs served 70 singles and 3 Ryan White families.
100% of transitional clients receive information and guidance on permanent housing and mainstream benefits; 92% improve life skills, job skills, or financial management; 75% attend weekly mental health or substance abuse counseling sessions ; 30% attend weekly employment counseling sessions; and 70% improve their employment or income situation within 6 months. In 2014, 66% of families and 41% of single adults exited to permanent housing.
We equip our transitional clients (adults, families with children and unaccompanied youth) for long-term success by addressing the underlying factors that contribute to homelessness, including mental illness, substance abuse, unemployment, domestic violence, chronic health problems, financial illiteracy, and lack of education and skills. For these clients, success consists of acquiring the skills and resources to become entirely self-sufficient and to obtain and remain in permanent housing. We also hope to impact public understanding of homelessness as a poverty-based issue by advocating and educating our community about the growing number of families and youth needing shelter andservices. Unaccompanied youth and families with children make up the fastest growing segment of the homeless population—a trend we hope will subside as the local and national economy continues to improve. pasting
of transitional clients receive information and guidance on permanent
housing and mainstream benefits; 92% improve life skills, job skills, or
financial management; 75% attend weekly mental health or substance abuse
counseling sessions ; 30% attend weekly employment counseling sessions; and 70%
improve their employment or income situation within 6 months. In 2014, 66% of
families and 41% of single adults exited to permanent housing.
An example: James came to the reStart’s Youth Emergency Shelter after moving from family member to family member. James’ mother was ill and could not take care of him so extended family provided temporary places for him to stay, but he ended up in the shelter because his uncle’s lease would not allow another resident. James was accepted in to reStart’s youth TL program shortly after graduating from high school. With help from his case manager, James got a job at McDonalds and enrolled at Penn Valley Community College. Throughout the program, he continued to work and go to college, eventually earning a scholarship through a partnership with the HALO Foundation. James found a better paying job at a hotel and was able to move into his own apartment in December.
provide three permanent supportive housing programs: A New Start with 19 units
in a 3-building apartment complex for adults with persistent mental illness and
co-occurring substance abuse disorders, the Vocational Living Center for
12 chronically homeless adults with disabilities and a scattered site permanent
housing program for 8 individuals and 5 families that was new in 2012. We have
operated A New Start since 2006 and we took over operation of the Vocational
Living Center in 2007 at the request of the City of Kansas City, Missouri. Our
case management team works with our community partners to provide residents
with supportive services including mental and physical health care; educational
assistance; chemical dependency counseling and support groups; life skills, job
skills, and financial literacy classes; and housing and employment assistance.
Truman Medical Center’s Behavioral Health Network’s Assertive Community
Outreach team and Swope Health Services provide assessment and screening,
outreach case management, and psychiatric treatment.
reStart’s permanent supportive housing programs are designed to help people who have persistent mental illness, physical disabilities, substance abuse disorders, or any combination of these issues escape the dangers of the streets. Our programs are also designed to remove them from the homeless services network where emergency and transitional shelters are not equipped to meet their complex needs for long-term stability and support.
We provide four permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and two scattered site permanent housing programs for 11 individuals and 9 families. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.
We monitor the progress of each individual in our permanent housing programs including their case management and personal action plans and their participation in supportive services. Information on each client is entered into the MAACLink Homeless Management Information System database and progress toward key outcomes is tracked through MAACLink reports as well as case management notes and internal program reports. We file quarterly and annual performance reports with HUD and other funders.
Since 2006, reStart’s permanent housing programs have served 197 chronically homeless individuals, providing them with stable housing and supportive services so they can gain the education, skills, employment, and mental/physical healthcare they need to end their homelessness and achieve their personal self-sufficiency goals. Here’s how one resident describes having his own home: "Here I am in my new home, sitting on my sofa, relaxing. I've collected a few of my favorite things to surround me with and enjoy. It's easy to have a building with things in it. But to have something that's personal, it means something—it was purchased by choice . . . free will. Those things make a home." “Gabby” was first served in our emergency and transitional programs, where he received supportive care for mental illness and substance abuse. Now a permanent housing resident, he has reconnected with two siblings after decades of isolation, and his health, well-being and future are brighter than ever.
successes during 2014:
reStart’s Healthy Lifestyles program provided health education classes, workshops and screenings to 240 unduplicated participants during the program year. Provided over 1,300 healthy snack packs for children. Snack Packs featured age-appropriate snack options such as fresh vegetables, applesauce, dried fruit, cereal or granola bars, cheese and crackers, and trail mix to be eaten throughout the week. Clients engaged in nutrition classes and hands –on learning activities through partnerships with University of Missouri Extensions, Harvesters, Kansas City Community Gardens, and Episcopal Community Services. During the year 603 clients of all ages participated in nutrition workshops including “Kids in the Kitchen,” “Tasting and Eating Nutrition,” “Garden Club” and “Project Strength.”
Healthy Lifestyles 2014
100 youth engaged in tobacco prevention classes using the American Lung Association curriculum
40 adults participated in a smoking cessation program.
240 clients participated in general wellness and chronic disease self-management classes.
650 children and youth, 35 families and 65 adults participated in fitness activities. such as swimming lessons, group fitness activities (Zumba, Tai Chi, Yoga and Pilates), basketball, volleyball, kickball, and other intramural sports at reStart, in Margaret Kemp Park and at Linwood Family YMCA, Calvary Community Wellness Center and other recreational sites throughout Kansas City.
60 clients engaged in advocacy activities including letter writing to legislators, meeting with legislator in Jefferson City as well as at reStart.
The long-term goal of our Healthy Lifestyles programs is to interrupt unhealthy behavior patterns and to overcome barriers that negatively impact not only our clients’ overall health, but their ability to secure employment and achieve permanent housing. These include lack of preventative health care, sedentary lifestyles, poor eating habits, and little or no education about health, hygiene, nutrition and wellness. By providing education and access to nutritious food choices, physical fitness activities, preventative and primary health care, and assistance securing mainstream benefits, we strive to equip and empower our clients to make lasting lifestyle changes that will positively impact their health, nutrition, and fitness choices well after they leave reStart.
Healthy Starts successes during last program year:
Healthy Choices successes during last 6 months:
In 2014, reStart helped house families and individuals who came to us for help – more than 24,000, including 9,243 children and youth. Every night, reStart provides housing on average for 82 children at our facility at 9th and Harrison alone!
We are committed to ending homelessness for these young people and their families by enhancing services across all programs to include Housing First or rapid rehousing strategies. These are built on the evidence-based practices that call for first getting homeless individuals and families into stable housing and then connecting them with supportive services and case management to help them sustain that housing long term.
In 2012, we implemented several major program changes to shift them to a Housing First model. Beginning in January, 2012, reStart transformed our Family Shelter program based on the Housing First model and the results have far exceeded our expectations. We more than tripled the number of families that exited our program to permanent housing within 180 days. Perhaps most importantly, families exiting our Housing First Family Shelter program are equipped to sustain permanent housing.
In May of 2012, we secured funding from the Missouri Housing Development Commission to bring the 100,000 Homes National Campaign to Kanas City. We established a community-wide coalition of more than 20 governmental and private partners working together to permanently house 120 of our community’s most vulnerable individuals and families each year.
We continue to rapidly re-house newly homeless families and youth with direct assistance for rent and utility deposits and payments supported by Emergency Solutions Grants from the City of Kansas City, Missouri. These funds were used to help six youth and 14 families move into their own apartments in 2014.
In the spring of 2014, reStart started building a 14-unit apartment complex for youth. In the fall of 2015, reStart will be breaking ground on a family housing unit that will be home to 33 families in the Paseo West neighborhood. Also in 2015, reStart launched the SSVF (Support Services for Veterans and their families) – with a goal to end homelessness for veterans and their families by 2016.
Your continued support helps us provide a home and a brighter future for thousands of our fellow citizens – and isn’t that what we all deserve?
Thank you for joining with us.
With Sincere Gratitude,
Evelyn E. Craig, MA, CFRE President and CEO
Before coming to reStart, Ms. Craig was Director of Development for Metropolitan Lutheran Ministry and Director of Development for the National Multiple Sclerosis Society - Mid America Chapter. She has been involved as both a staff member and volunteer in development and marketing activities for nonprofit organizations in Illinois, Iowa, Kansas and Missouri since 1981. She served as Executive Director of the Crisis Center for South Suburbia, a domestic violence program in southwest Cook County, Illinois, and of the Volunteer Center of the Greater Quad Cities in Moline, Illinois. She is a member of the Greater Kansas City Council on Philanthropy, the Association of Fundraising Professionals, and the Mid America Council on Planned Giving. She received her certification as a Fund Raising Executive from the Association of Fund Raising Professionals in December of 2001.
Ms. Hammond became reStart’s Chief Financial Officer effective June 3, 2013. Ms. Hammond worked for many years as an audit manager with BKD, LLP, providing financial statement audits of not-for-profit healthcare and community organizations as well as governmental organizations. She has served as Chief Financial and Chief Operating Officer at El Centro for the past three years. Since 2006, Ms. Hammond has supported reStart’s mission to end homelessness as a member of our Board of Directors, serving as Chair of the Finance Committee and as Treasurer, Vice Chair and Chair of the Board. During this time, Ms. Hammond almost single-handedly developed processes for financial reports, provided astute guidance to accounting and administrative staff and became an expert on reStart’s operations. In her new role as reStart’s CFO, Ms. Hammond will assist the Executive Director in developing and evaluating short- and long-range financial plans and policies, and will ensure that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental and regulatory standards. Ms. Hammond will also work closely with the Board's Finance Committee and will supervise reStart's financial staff.
KC Spirit of PartFood & Housing: Harvesters, housing authorities and VA; Employment: Full Employment Council, Helping Hand of Goodwill, Women’s Employment Network, and Rehabilitation Institute; Job Skills, Life Skills, & Financial Literacy: United Services Community Action Agency, Urban Financial Services Coalition KC and United Way; Substance Abuse: AA, NA, Renaissance West, Rediscover and Imani House; Mental & Physical Health Services: Truman Medical Center/Behavioral Network, Swope Health Services, Samuel U. Rodgers, Research Medical Center and Comprehensive Mental Health Centers; Health & Nutrition Programming: American Lung Association, HealthCare USA, KC Community Gardens, KC Free Health Clinic, KCMO Health Department, KC Regional Arthritis Center, Legal Aid of Western Missouri, Lincoln Univ. Extension, Mid-America Immunization Coalition, Sheffield Place, Univ. of Missouri Extension, UMKC Dental School, and Dr. Yoder & One Sight Foundation; HIV/AIDS Services: KC Free Health Clinic, SAVE, Inc. and Good Samaritan Project; Sexual Assault &Domestic Violence: MOCSA, Rose Brooks, Newhouse and Hope House; Arts & Children’s Programming: KC Public Library, Rockhurst Univ., HALO Foundation, Red Star Studios, Nelson-Atkins, KC Friends of Alvin Ailey, Lyric Opera, Coterie Theater and KC Ballet.
The Board of Directors is engaged as an equal partner with reStart's management team in ongoing efforts to direct the agency's strategic growth and to improve long-term operational stability. Although we neglected Board training for many years, we are making great strides toward improved training and utilization of our Board members toward our strategic goals. In 2014, reStart's Board and management team worked with a facilitator to revise and update our strategic plan, which called for increasing revenue from individual donors and from reStart's annual fundraiser, revUp for reStart. In support of that goal, reStart's Board helped staff the revUp planning committee and aggressively promote the 2013 event, which raised $105,000 for reStart programs and services. In 2014, revUp was put on hold as reStart was the recipient of two major fundraising efforts, UMB Big Bash and the Crawfish Festival. Under a current capital campaign, the Board and Capital Campaign Cabinet are strongly supporting fundraising efforts for the lower level and ground floor. In addition to the Board of Directors, the Advisory Board meets regularly to provide advice, guidance, and support to the Board as they carry out the mission of reStart.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
Under CFO Jill Hammond, our financial department develops, implements, coordinates, and manages all the finance/accounting functions of reStart. Our CFO assists the CEO in developing and evaluating short- and long-range financial plans and policies, and ensures that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental accreditation and regulatory standards. In addition, Ms. Hammond coordinates the Board's Finance Committee (comprised of two CPAs, a banker, two business leaders, a financial advisor, a retired Hallmark International Division CFO, and a community member) and supervises reStart's business and financial staff. Under her direction, reStart's financial department is responsible for the timely and accurate
production and distribution of financial reports, analysis, and related management information to reStart's management team, Board of Directors, funders, grantors, and related external resources.
reStart's Finance Committee includes members not currently on the Board of Directors. After its 2009 retreat, the Committee recommended additional staffing for the business and development departments. In response to those recommendations, we hired a part-time grant writer in 2010 and a full-time Manager of Volunteer Services, In-Kind Gifts and Congregational Relations in 2011. In 2013, we added a Grants and Contracts Administrator position to handle all of our government grants and contracts freeing the Development Director to focus on unrestricted major gifts. We increased income from corporations and religious groups by 10% from 2012 to 2014, and we increased individual donations 42%. Most recently, reStart purchased accounting software, Abila MIP, which enables the agency to more accurately track revenues and expenes by program. This has allowed for more accurate budgeting and financial reporting and enables decision makers to determine the programs incurring funding shortfalls. This improved software will be invaluable in helping reStart avoid crisis management and freeing our leadership to instead focus on strategic management of our resources.
Greater Kansas City Community Foundation
1055 Broadway Blvd., Suite 130, Kansas City, Missouri 64105
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