reStart, Inc.
918 E. 9th Street
Kansas City MO 64106-3009
Web and Phone Contact
Telephone (816) 472-5664
Mission Statement

reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. During our 35 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cycles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.

Leadership
CEO/Executive Director Ms. Evelyn E. Craig M.A., CFRE
Board Chair Ms. Rosemary Polk
Board Chair Company Affiliation Assurant Employee Benefits
History and Background
Year of Incorporation 1984
Financial Summary
 
 
Projected Revenue $7,257,801
Projected Expenses $7,157,801
Statements
Mission Statement

reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. During our 35 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cycles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.

Background Statement

reStart began in 1981 providing homeless persons with shelter, meals, and beds. Incorporated in 1984, we provide a continuum of care for all populations: single adults,ex-offenders, persons living with HIV/AIDS, families with children and unaccompanied youth ages 12-18—from street outreach and emergency shelter to transitional and permanent supportive housing. Despite diverse backgrounds, all clients served by reStart each day share common barriers to stability and permanent housing, as well as self-sufficiency. They also share an opportunity to “restart” their lives.

 

Our staff and Board provide professional direction to the following programs:
 
  • Housing Solutions Center helps both newly homeless and chronically homeless individuals and families move into permanent housing via direct assistance with rent and utilities and Shelter Plus Care referrals.
  • reStart’s Youth Network provides emergency shelter for youth ages 12-18, transitional living for four youth ages 16-21, plus Street Outreach Services, a 24-hour hotline, a Financial Literacy program and teen drop-in meetings during the week.
  • Family Shelter provides shelter, meals, counseling, case management, housing and employment assistance and children’s programs for up to 90 days for families with children.
  • Adult Emergency Shelter (AES) provides shelter and supportive services in emergency situations for single adults (90 adults at any one time).
  • Transitional Living provides housing and comprehensive supportive services for up to 24 months for single adults and families with children, including ex-offenders and persons living with HIV/AIDS.
  • Permanent Supportive Housing—A New Start, the Vocational Living Center and our scattered site permanent housing programs provide permanent housing with case management for adults with disabilities, persistent mental illnesses and substance abuse disorders.
  • Wraparound Supportive Services are designed to help our clients resolve crises, improve independence and stability, and succeed in obtaining and maintaining permanent housing. We offer mental and physical health care; housing and employment assistance; job skills, life skills, and financial literacy classes; health, nutrition and wellness programming; substance abuse counseling; parenting classes; HIV/AIDS care; and recreational activities, arts activities and homework assistance for children and youth.
Impact Statement

Top Accomplishments 2015:

 
  • reStart continues a partnership with the Missouri Department of Transportation, to provide seasonal Employment Program for clients.
  • 181 youth served in the Youth Emergency Center
  • 105 veterans and family members were permanently housed through Supportive Services for Veteran Families (SSVF).
  • Washington Apartments provided 14 one bedroom units targeted for youth with disabilities and those who aged out of foster care.
 
Capital improvements include:
 
  • Renovation of kitchen and dining rooms to provide a safe, clean and pleasant environment up to all codes and professional standards that will double as a food service employment training space.
  • Renovated and updated building's only accessible entrance.
  • Renovated donations room with adequate space to better receive, store and repair donations.
  • Created a technology center to assist clients with digital literacy, employment, education, housing, benefits applications that will double as an employment center and also serve as recreational space as needed.

 

Needs Statement
  • Fully implementing SSVF program, services to homeless veterans and their families to end homelessness for veterans by 2016.  
  • Family Shelter renovation.
  • Continuing renovation of buildings at 918 E 8th Street for sheltering various populations and staff offices.
  • Completion of capital campaign.
  • Broaden partnerships and recruit increased number of volunteers by researching and connecting with new businesses/corporations, faith-based and civic groups.
  • Broaden and diversify reStart’s funder base by connecting with and developing new business, corporate, and civic partnerships.

 

Service Categories
Homeless Shelters
Homeless Services/Centers
Emergency Assistance (Food, Clothing, Cash)
Areas of Service
MO - Jackson County
MO - Jackson County Urban Core
CEO/Executive Director/Board Chair Statement

Each of us hopes that we will never need the services provided by reStart, Inc. Most of us have never known what it is to be hungry or to not know where we'll lay our heads at night. All of us are responsible for making Kansas City a vibrant and livable city.  To me, the measure of a  community is how it cares for those citizens who have the least.  For many, reStart is a beacon of hope.  It is a place where men, women, boys, girls and families can begin the work of repairing their lives.  The continuum of homeless service we provide--emergency overnight shelter, temporary housing for runaway teens, transitional living for homeless families and permanent housing for person with disabilities that have been chronically homeless--doesn't happen through one agency any place else in Kansas City.  Along with my fellow board members and staff, I am proud to be associated with reStart as we stand on the verge of being able to provide better physical conditions and more comprehensive services for our guests through our current capital campaign and through our pursuit of grants and donations to support daily operations.  We are committed to working to end homelessness in our community by rapidly re-housing newly homeless individuals and families and by permanently housing the most vulnerable homeless.

 --Evelyn E. Craig, President and CEO 
Programs
Description

Adult Emergency Shelter (AES) provides shelter in emergency situations for single adults (90 adults at any one time). The AES provides meals and supportive services, including mental health screenings, onsite counseling, substance abuse counseling, health education workshops and screenings, and domestic violence support. In 2015, the AES served 347 adults.

Family Shelter provides shelter and food for families and offers a wide range of supportive services, including individualized case management to help each family develop specific, personalized goals and action steps to lead them to self-sufficiency; employment and on-the-job training; housing assistance; life skills and financial literacy classes; mental health screenings; individual, family, and child therapy; substance abuse recovery services; health and nutritional education and screenings; art therapy and arts activities; and family field trips and educational activities.

 

Category Housing, General/Other Emergency Shelter
Population Served Homeless, Poor,Economically Disadvantaged,Indigent, At-Risk Populations
Short-Term Success

The immediate goal of our Adult Emergency Shelter is to provide food, shelter, and basic necessities in a safe, supportive environment, so that clients can focus on resolving crises and forming a plan to regain stability, self-sufficiency, and permanent housing.

Long-Term Success Although our Adult Emergency Shelter is a short-term program that provides a safe place to stay and basic necessities for clients in crisis; it also serve as the entry point into our continuum of care—introducing homeless clients to the supportive services they need to improve self-determination and increase skills and income so they will not become homeless again. We offer transitional programs, providing education, counseling, training and other services for up to 24 months in a structured, supportive environment.
Program Success Monitored By
reStart staff members record information on all adults and families in the
MAACLink database of the Mid-America Assistance Coalition. In addition, reStart monitors program success via:
  1. Internal Program Progress Reports delineating major activities, quarterly statistics and staff responses to problematic or significant events;
  2. External reporting to government funders; and 
  3. Annual Site Reviews conducted by the City of Kansas City, Missouri.
Examples of Program Success

In 2015, reStart served 1,629 single adults, including 347 adults in our Adult Emergency Shelter and 81 clients in our Transitional Housing Program. We successfully placed 724 single adults into permanent housing.

Description

reStart's adult transitional living program provides up to 37 single adults or families with shelter, meals, case management, and supportive services including group and individual therapy; substance abuse counseling and on-site recovery groups; employment and housing counseling & referrals; life skills and financial literacy training; health nutrition and fitness education and activities; cultural and recreational activities. Our transitional living program serves singles and families with HIV/AIDS, singles recently released from incarceration who have a mental health diagnosis, singles who are recently discharged from psychiatric hospitals, and singles and families who are involved with the drug court system. The length of stay for singles and families depends on the program through which they were referred.  

Category Housing, General/Other Transitional Housing
Population Served Adults, Families, Children and Youth (0 - 19 years)
Short-Term Success We provide single adults, families and youth not only with basic necessities (food, shelter, and clothing) but with the tools and services they need to begin working toward self-sufficiency, independence, and permanent housing. We provide advocacy, support, guidance and access to resources, helping clients develop individualized goal plans and monitoring services from community agencies, in order to stabilize individuals and families in crisis and to empower them toward self-sufficiency. Residents attend floor meetings and case management meetings at least 3 times each week. Two full-time Substance Abuse Counselors provide individual and group counseling, educational materials and support. In-house AA and NA recovery groups are offered weekly. A housing and employment specialist and two full-time therapists provide mental health assessments and referrals. Children are enrolled in school and have access to a tutor, and also participate in weekly art and recreational activities. 

100% of transitional clients receive information and guidance on permanent housing and mainstream benefits; 92% improve life skills, job skills, or financial management; 75% attend weekly mental health or substance abuse counseling sessions ; 30% attend weekly employment counseling sessions; and 70% improve their employment or income situation within 6 months. In 2015, 16 families and 34 single adults exited to permanent housing.

Long-Term Success

We equip our transitional clients (adults, families with children and unaccompanied youth) for long-term success by addressing the underlying factors that contribute to homelessness, including mental illness, substance abuse, unemployment, domestic violence, chronic health problems, financial illiteracy, and lack of education and skills. For these clients, success consists of acquiring the skills and resources to become entirely self-sufficient and to obtain and remain in permanent housing. We also hope to impact public understanding of homelessness as a poverty-based issue by advocating and educating our community about the growing number of families and youth needing shelter and
services. Unaccompanied youth and families with children make up the fastest growing segment of the homeless population—a trend we hope will subside as the local and national economy continues to improve.

100% of transitional clients receive information and guidance on permanent housing and mainstream benefits; 92% improve life skills, job skills, or financial management; 75% attend weekly mental health or substance abuse counseling sessions ; 30% attend weekly employment counseling sessions; and 70% improve their employment or income situation within 6 months. In 2015, 16 families and 34 single adults exited to permanent housing. 

Program Success Monitored By
reStart monitors the progress of all individuals and families in our transitional living programs via data entered into the MAACLink database (for adults and families) or the RHYMIS database (for unaccompanied youth). We also use internal progress reports, case notes, intake and exit interviews, program attendance records and biannual client surveys to track progress toward key outcomes. We report results to government and private funders throughout the year. In our transitional living programs we track:
  1. number and percent of clients who participate in supportive services, 
  2. number and percent of clients who successfully complete one or more goals on their personalized goal plans, and
  3. number and percent of clients who exit to permanent housing.
Examples of Program Success An example: James came to the reStart’s Youth Emergency Shelter after moving from family member to family member. James’ mother was ill and could not take care of him so extended family provided temporary places for him to stay, but he ended up in the shelter because his uncle’s lease would not allow another resident. James was accepted in to reStart’s youth TL program shortly after graduating from high school. With help from his case manager, James got a job at McDonalds and enrolled at Penn Valley Community College. Throughout the program, he continued to work and go to college, eventually earning a scholarship through a partnership with the HALO Foundation. James found a better paying job at a hotel and was able to move into his own apartment in December.
Description

We provide three permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and a scattered site permanent housing program for 8 individuals and 5 families that was new in 2012. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.

Category Housing, General/Other Housing Support
Population Served Homeless, Adults, Other Health/Disability
Short-Term Success

reStart’s permanent supportive housing programs are designed to help people who have persistent mental illness, physical disabilities, substance abuse disorders, or any combination of these issues escape the dangers of the streets. Our programs are also designed to remove them from the homeless services network where emergency and transitional shelters are not equipped to meet their complex needs for long-term stability and support.

Long-Term Success

We provide four permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and two scattered site permanent housing programs for 11 individuals and 9 families. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.

Program Success Monitored By

We monitor the progress of each individual in our permanent housing programs including their case management and personal action plans and their participation in supportive services. Information on each client is entered into the MAACLink Homeless Management Information System database and progress toward key outcomes is tracked through MAACLink reports as well as case management notes and internal program reports. We file quarterly and annual performance reports with HUD and other funders.

Examples of Program Success

Since 2006, reStart’s permanent housing programs have served chronically homeless individuals, providing them with stable housing and supportive services so they can gain the education, skills, employment, and mental/physical healthcare they need to end their homelessness and achieve their personal self-sufficiency goals. In 2015, A new Start served 24 individuals and the Vocational Living Center served 14 individuals. In total, reStart served 452 singles and 132 families in permanent housing, and placed 724 people into permanent housing.

 
Here’s how one resident describes having his own home:  "Here I am in my new home, sitting on my sofa, relaxing. I've collected a few of my favorite things to surround me with and enjoy. It's easy to have a building with things in it. But to have something that's personal, it means something—it was purchased by choice . . . free will. Those things make a home." “Gabby” was first served in our emergency and transitional programs, where he received supportive care for mental illness and substance abuse. Now a permanent housing resident, he has reconnected with two siblings after decades of isolation, and his health, well-being and future are brighter than ever.
Description

reStart’s Youth Network includes the Youth Emergency Shelter (ten youth at any one time, ages 12-18 for up to 21 days); Youth Transitional Living Program (four youth at any one time, ages 16-22 for up to 21 months); a 24-hour hotline and Street Outreach Services (SOS) for runaway youth and homeless youth “couch surfing” or living on the street. In 2015, reStart served 754 unduplicated youth and had service contacts with up to 7,400; the Youth Transitional Living Program housed 25 youth; and SOS impacted 8,743 youth. reStart has begun leasing 14 units of permanent supportive housing for youth with mental illness that are aging out of foster care.

Category Housing, General/Other Emergency Shelter
Population Served Homeless, Children and Youth (0 - 19 years), Families
Short-Term Success The immediate goal of our youth network is to provide food, shelter, and basic necessities in a safe, supportive environment, so that clients can focus on resolving crises and forming a plan to regain stability, self-sufficiency, and permanent housing. For youth, this often means resolving family conflict so that youth can return home, or matching them up with community services and transitional housing so they can achieve self-sufficiency.
Long-Term Success

Although our emergency shelters and street outreach are short-term programs that provide a safe place to stay and basic necessities for clients in crisis; they also serve as the entry point into our continuum of care—introducing homeless clients to the supportive services they need to improve self-determination and increase skills and income so they will not become homeless again. For unaccompanied youth a full-time therapist facilitates family reunification, and we provide transitional housing for older youth (ages 16-21) who cannot be reunited with stable family or friends. In 2015, 30% of our clients were under 20, and we intentionally target programming to children and youth to curb risky behaviors and to address physical and emotional problems that lead to chronic and generational homelessness.

Program Success Monitored By
reStart staff members record information on all unaccompanied youth in the RHYMIS homeless youth tracking system. In addition, reStart monitors program success via:
  1. Internal Program Progress Reports delineating major activities, quarterly statistics and staff responses to problematic or significant events;
  2. External reporting to government funders; and
  3. Annual Site Reviews conducted by the City of Kansas City, Missouri
Examples of Program Success
n 2015 our Youth Emergency Shelter served 181 unaccompanied youth, our Youth Transitional Living Program served 25 youth, we served 8 young families in our Maternity Group Home, and we served 362 youth in other programs. Street Outreach Services reached 8,743 youth.
CEO Comments

 

In 2015, reStart helped house families and individuals who came to us for help – 24,709 persons, including 7,400 children and youth. Every night, reStart provides housing on average for 82 children at our facility at 9th and Harrison alone!

We are committed to ending homelessness for these young people and their families by enhancing services across all programs to include Housing First or rapid rehousing strategies. These are built on the evidence-based practices that call for first getting homeless individuals and families into stable housing and then connecting them with supportive services and case management to help them sustain that housing long term.

In 2012, we implemented several major program changes to shift them to a Housing First model. Beginning in January, 2012, reStart transformed our Family Shelter program based on the Housing First model and the results have far exceeded our expectations. We more than tripled the number of families that exited our program to permanent housing within 180 days. Perhaps most importantly, families exiting our Housing First Family Shelter program are equipped to sustain permanent housing.

In May of 2012, we secured funding from the Missouri Housing Development Commission to bring the 100,000 Homes National Campaign to Kanas City. We established a community-wide coalition of more than 20 governmental and private partners working together to permanently house 434 of our community’s most vulnerable individuals and families each year. Based on our success, reStart has brought the follow-up campaign--Zero: 2016--to Kansas City in 2014 where we lead the community in housing homeless veterans.

We continue to rapidly re-house newly homeless families and youth with direct assistance for rent and utility deposits and payments supported by Emergency Solutions Grants from the City of Kansas City, Missouri.

In 2014, reStart built 14 units of permanent supportive housing for young adults with mental health disabilities who have aged out of foster care. In the fall of 2015, reStart broke ground on a family housing unit that will be home to 33 families in the Paseo West neighborhood. Also in 2015, reStart launched the SSVF (Support Services for Veterans and their families) – with a goal to end homelessness for veterans and their families by 2016.

Your continued support helps us provide a home and a brighter future for thousands of our fellow citizens – and isn’t that what we all deserve?

Thank you for joining with us.

With Sincere Gratitude,

Evelyn E. Craig, MA, CFRE
President and CEO

Executive Director/CEO
Executive Director Ms. Evelyn E. Craig M.A., CFRE
Term Start July 2002
Experience
Before coming to reStart, Ms. Craig was Director of Development for Metropolitan Lutheran Ministry and Director of Development for the National Multiple Sclerosis Society - Mid America Chapter. She has been involved as both a staff member and volunteer in development and marketing activities for nonprofit organizations in Illinois, Iowa, Kansas and Missouri since 1981. She served as Executive Director of the Crisis Center for South Suburbia, a domestic violence program in southwest Cook County, Illinois, and of the Volunteer Center of the Greater Quad Cities in Moline, Illinois. She is a member of the Greater Kansas City Council on Philanthropy, the Association of Fundraising Professionals, and the Mid America Council on Planned Giving. She received her certification as a Fund Raising Executive from the Association of Fund Raising Professionals in December of 2001.

 

As President and Chief Executive Officer of reStart, Ms. Craig is actively involved in neighborhood and community leadership, including as a member of the Greater Kansas City Continua of Care HMIS Lead Agency Governing Board Work Group, United Way of Greater Kansas City regional board, and is Co-President of the Paseo West Neighborhood Association. She is also a member of the Greater Kansas City Chamber of Commerce’s Missouri State Affairs Roster, Kansas City Missouri Committee, and Public Policy Committee. She serves on the Executive Committee of the Greater Kansas City Regional Task Force on Homelessness, and is Co-Chair of its Permanent Housing Project Team. Ms. Craig chairs the Downtown Council’s Human Services Committee, and serves on their Executive Committee and Board. She is on the Board of Kingswood Senior Living Center and is the Vice President of the Kingswood Foundation Board. Ms. Craig serves on the Jackson County Mental Health Commission and is a member of the Emergency Solutions Grant Advisory Board of the Missouri Housing Development Commission.
Former CEOs
NameTerm
Dr. Stuart E. Whitney Sept 1984 - July 2002
Senior Staff
Title Director of Operations & Administration
Experience/Biography Ms. Boswell has been with reStart for six years. She worked previously as a business manager for Youth Opportunities in Kansas City, Kansas and for many years as a Collections Specialist and Manager in the private sector. As Director of Administration and Operations at reStart, Ms. Boswell supervises and coordinates all maintenance, operations and security staff as well as managing the vast governmental and city contracts for services to homeless guests. During our renovation project, Ms. Boswell also serves as reStart’s liaison to our general contractor, helping to ensure smooth and efficient operation of reStart’s main facility and ensuring continuity of services to our client population as renovations occur.
Title Chief Financial Officer
Experience/Biography

Ms. Hammond became reStart’s Chief Financial Officer effective June 3, 2013. Ms. Hammond worked for many years as an audit manager with BKD, LLP, providing financial statement audits of not-for-profit healthcare and community organizations as well as governmental organizations. She has served as Chief Financial and Chief Operating Officer at El Centro for the past three years. Since 2006, Ms. Hammond has supported reStart’s mission to end homelessness as a member of our Board of Directors, serving as Chair of the Finance Committee and as Treasurer, Vice Chair and Chair of the Board. During this time, Ms. Hammond almost single-handedly developed processes for financial reports, provided astute guidance to accounting and administrative staff and became an expert on reStart’s operations. In her new role as reStart’s CFO, Ms. Hammond will assist the Executive Director in developing and evaluating short- and long-range financial plans and policies, and will ensure that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental and regulatory standards. Ms. Hammond will also work closely with the Board's Finance Committee and will supervise reStart's financial staff. 

Title Director of Development
Experience/Biography Ms. Taylor holds a Bachelor of Arts degree in Communications from the University of Minnesota, Duluth. She has over 30 years of experience in the non-profit industry serving in fundraising, program, operation, executive, and management positions with housing and human service organizations in Minnesota and Missouri. In Minnesota, Ms. Taylor was actively involved in social and economic justice and education equity initiatives serving on non-profit boards including Safe Haven Shelter (board), Women's Transitional Housing (board), Hillside Business Association (officer), Duluth branch NAACP (officer), Duluth School District's African American Education Advisory Committee (president), and the Hillside Community Coalition (president). Prior to joining reStart in 2014, Ms. Taylor raised over $1 million in private/public foundation grants and charitable income for a local Missouri organization. As reStart's Director of Development, Ms. Taylor is responsible for managing resource development activities for the agency annual campaign and capital campaign, supervising the management of volunteer and in-kind gifts, and supervising the development and implementation of marketing and community relations strategies and plans.
Title Director Programs & Services
Experience/Biography Ms. Becher has worked with poor and underserved clients for 20 years in clinical and management positions. Before joining reStart's Mental Health Services in 2010, Ms. Becher served as Assistant Director for youth and adult community support services at Comprehensive Mental Health Services where she implemented an integrated mental health and substance abuse treatment program. After serving as an adult and family therapist at reStart, she was promoted to Director of Programs and Services in 2014. In this capacity, Ms. Becher is responsible for supervising all reStart clinical and program staff, for maintaining collaborative partnerships with community-based organizations and for overseeing all reStart programs for adults, families and youth. Ms. Becher attends meetings of the Jackson County Community Mental Health Board, the Jackson County Mental Health Commission and the MARC Regional Mental Health Consortium.
Staff
Paid Full-Time Staff 57
Paid Part-Time Staff 30
Volunteers 4901
Paid Contractors 0
Retention Rate 67%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations

KC Spirit of PartFood & Housing: Harvesters, housing authorities and VA; Employment: Full Employment Council, Helping Hand of Goodwill, Women’s Employment Network, and Rehabilitation Institute; Job Skills, Life Skills, & Financial Literacy: United Services Community Action Agency, Urban Financial Services Coalition KC and United Way; Substance Abuse: AA, NA, Renaissance West, ReDiscover and Imani House; Mental & Physical Health Services: Truman Medical Centers/Behavioral Network, Swope Health Services, Samuel U. Rodgers, Research Medical Center and Comprehensive Mental Health Centers; Health & Nutrition Programming: American Lung Association, HealthCare USA, KC Community Gardens, KC Free Health Clinic, KCMO Health Department, KC Regional Arthritis Center, Legal Aid of Western Missouri, Lincoln Univ. Extension, Mid-America Immunization Coalition, Sheffield Place, MU Extension, UMKC Dental School, and Dr. Yoder & One Sight Foundation; HIV/AIDS Services: KC Free Health Clinic, SAVE, Inc. and Good Samaritan Project; Sexual Assault &Domestic Violence: MOCSA, Rose Brooks, Newhouse and Hope House; Arts & Children’s Programming: KC Public Library, Rockhurst Univ., HALO Foundation, Red Star Studios, Nelson-Atkins, KC Friends of Alvin Ailey, Lyric Opera and KC Ballet. 

Affiliations
AffiliationYear
National Endowment for the Arts - Partner2006
Awards
Award/RecognitionOrganizationYear
Achievement in Advocacy and LeadershipProject Equality2003
Gold Level Certification for Emergency SheltersHomeless Services Coalition of Greater Kansas City2003
Stuart Whitney Award for Excellence in AdvocacyHomeless Services Coaliation of Greater Kansas City2006
Gold Level Certification for Emergency SheltersHomeless Services Coalition of Greater Kansas City2007
Partnership AwardFull Employment Council2008
Outstanding Partner AwardTruman Medical Center Employment Program2008
Gold Level Certification Transitional SheltersHomeless Services Coalition of Greater Kansas City2009
International Volunteer Day AwardMayor Mark Funkhouser, Kansas City, Missouri2010
Agency of the YearNational Association of Social Workers2014
Jim Davis Downtown Achievement AwardKC Downtowners2014
Herman & Dorothy Johnson Local Advocate AwardMASW2013
Goodwill Power of Work AwardGoodwill Missouri & Kansas2013
KC Spirit of Partnership AwardKansas City Area Transportation Authority2013
KC Continuum of Care Outstanding PerformerKC Continuum of Care2013
Government Licenses
Is your organization licensed by the government? No
CEO Comments
Because our clients are diverse, we have intentionally recruited a diverse management team and staff. Our President and Chief Executive Officer and Director of Programs and Services are women; our Director of Development, Director of Administration and Operations, and Hospitality Manager are all African-American women. Our staff is 72% female and 28% male. 56% are African American, 42% are Caucasian, 1% are American Indian/Alaska Native, and 1% are Hispanic. Direct service staff represent a wide variety of cultural groups, including Spanish speakers, women, LGBT, young adults, seniors, and recent consumers. Because reStart is a ministry with homeless persons rather than to homeless persons, we have engaged a Hospitality Manager on staff to ensure that our clients’ opinions, ideas and concerns are heard both through informal feedback and bi-annual client satisfaction surveys. We also employ current and former homeless individuals on-site, in clerical, maintenance and food service positions so that our residents learn employment and life skills that will advance them both personally and professionally. Finally, reStart has a policy of using minority and woman owned service providers and businesses whenever possible for services or supplies. In 2007, reStart developed a Cultural Competency Plan to ensure that differences in age, gender identity and expression, race, ethnicity, citizenship, religious beliefs, physical and mental abilities and characteristics, sexual orientation and economic circumstance are acknowledged, respected and accommodated at every level of our organization and in every task we perform. During 2010-2011 we participated in a year-long, agency-wide cultural competency assessment and training during which we formed a Cultural Competency Committee (composed of seven diverse members of our staff, clients and Board), completed an all-staff Cultural Competency Survey (with 92% participation), and developed a Cultural Competence Philosophy Statement.

Board Chair
Board Chair Ms. Rosemary Polk
Company Affiliation Assurant Employee Benefits
Term June 2016 to Dec 2018
Email Rosemary.polk@assurant.ccom
Board Members
NameAffiliation
Dr. Patricia Caruthers KCK Community College (retired)
Mr. Michael (Mike) Cochran Swiss Re Management (US)
Ms. Evelyn E. Craig M.A., CFREreStart, Inc.
Ms. Sue Fahey Community Volunteer
Mr. Chris Howard Littler Mendelson, PC
Ms. Stephanie Isaacson New Horizons Enterprises, LLC
Ms. Debra Johnson Blue Cross Blue Shield
Ms. Rosemary Polk Assurant Employee Benefits
Mr. Barry Rogers American Industrial Group LLC
Ms. Susan Schaefer JE Dunn Construction
Ms. Leslie Sims C.P.A.McGladrey & Pullen, LLP
Ms. W. Paige Stack Saint Luke's Health System
Mr. Jeff Turner Commerce Bank, N.A.
Ms. Linda Word Sturges Word
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 11
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 3
Female 11
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 72%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 9
Standing Committees
Advisory Board / Advisory Council
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Finance
Human Resources / Personnel
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Program / Program Planning
Advisory Board Members
NameAffiliation
Mr. Don Alexander Alexander and Associates
Ms. Lisa Angelotti Sprint
Ms. Jennifer Atterbury Atterbury Family Foundation
Mr. Sam Bennett Foundation Program Manager, Commerce Bank
Ms. Christina Boveri Boveri Realty
Ms. Angela Byers Community America Credit Union
Ms. Gloria Jackson-Leathers Ewing Marion Kauffman Foundation
Mr. John Madison Site Manager - A New Start Permanent Housing
Ms. Beverly McAuley KC Project Change
Mr. Chad Milam Barkley US
Ms. Barbara Nelson Community Volunteer
Ms. Rosie Privitera-Biondo Mark One
Mr. Mike Tracy Omni Employment Management Serivces
Ms. Ola Truelove US Bank
Ms. Amy Winterscheidt Hallmark Cards
Ms. Linda Word Sturges Word Communications
CEO Comments
The Board of Directors is engaged as an equal partner with reStart's management team in ongoing efforts to direct the agency's strategic growth and to improve long-term operational stability. Although we neglected Board training for many years, we are making great strides toward improved training and utilization of our Board members toward our strategic goals. In 2014, reStart's Board and management team worked with a facilitator to revise and update our strategic plan, which called for increasing revenue from individual donors and from reStart's annual fundraiser, revUp for reStart. In support of that goal, reStart's Board helped staff the revUp planning committee and aggressively promote the 2013 event, which raised $105,000 for reStart programs and services. In 2014, revUp was put on hold as reStart was the recipient of two major fundraising efforts, UMB Big Bash and the Crawfish Festival. Under a current capital campaign, the Board and Capital Campaign Cabinet are strongly supporting fundraising efforts for the lower level and ground floor. In addition to the Board of Directors, the Advisory Board meets regularly to provide advice, guidance, and support to the Board as they carry out the mission of reStart.
 
 
Financials
Fiscal Year Start Jan 01, 2016
Fiscal Year End Dec 31, 2016
Projected Revenue $7,257,801
Projected Expenses $7,157,801
Foundation Comments
  • FY 2014: Financial data reported using the IRS Form 990.
  • FY 2013, 2012:  Financial data reported using the organization's audited financial statements.  Government grant line includes earned income from contracts.
  • Foundation/corporate revenue line item may include contributions from individuals.
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201420132012
Foundation and
Corporation Contributions
$1,089,209$361,007$608,540
Government Contributions$2,408,896$0$2,422,508
Federal--$0$0
State--$0$0
Local--$0$0
Unspecified$2,408,896$0$2,422,508
Individual Contributions--$81,029$0
$114,012$98,500$103,182
$58,400$3,331,482$50,226
Investment Income, Net of Losses$1,315$0$0
Membership Dues$0$0$0
Special Events$94,285($2,042)$113,786
Revenue In-Kind$299,294$0$0
Other$11,327$46,784$4,808
Expense Allocation
Fiscal Year201420132012
Program Expense$4,029,448$3,804,229$2,998,756
Administration Expense$325,652$287,858$561,291
Fundraising Expense$257,022$237,417$244,691
Payments to Affiliates--$0$0
Total Revenue/Total Expenses0.880.900.87
Program Expense/Total Expenses87%88%79%
Fundraising Expense/Contributed Revenue7%44%8%
Assets and Liabilities
Fiscal Year201420132012
Total Assets$6,298,749$7,683,575$4,848,627
Current Assets$714,014$1,868,821$455,619
Long-Term Liabilities$1,746,452$1,532,934$1,614,911
Current Liabilities$221,750$1,284,710$339,538
Total Net Assets$4,330,547$4,865,931$2,894,178
Short-Term Solvency
Fiscal Year201420132012
Current Ratio: Current Assets/Current Liabilities3.221.451.34
Long-Term Solvency
Fiscal Year201420132012
Long-Term Liabilities/Total Assets28%20%33%
Top Funding Sources
Fiscal Year201420132012
Top Funding Source & Dollar AmountCity of Kansas City, Missouri $692,100Hall Family Foundation $850,000Lorraine and Norman Martin Gift Fund $5,000
Second Highest Funding Source & Dollar AmountU.S. Department of Housing and Urban Development $493,638City of Kansas City, Missouri $791,177Village Presbyterian Church $5,000
Third Highest Funding Source & Dollar AmountU.S. Department of Health and Human Services $446,248Federal Home Loan Bank $700,000 --
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose To improve health and safety for our guests. Campaign includes renovations to the ground floor, including kitchen, dining room, technology center, donations center, volunteer center, and accessible entrance.
Goal $2,074,747.00
Dates June 2014 to Dec 2016
Amount Raised to Date $1,782,408.00 as of June 2015
Capital Campaign Anticipated in Next 5 Years Yes
Organization Comments
Under CFO Jill Hammond, our financial department develops, implements, coordinates, and manages all the finance/accounting functions of reStart. Our CFO assists the CEO in developing and evaluating short- and long-range financial plans and policies, and ensures that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental accreditation and regulatory standards. Ms. Hammond coordinates the Board's Finance Committee and supervises reStart's business and financial staff. Under her direction, reStart's financial department is responsible for the timely and accurate production and distribution of financial reports, analysis, and related management information to reStart's management team, Board of Directors, funders, grantors, and related external resources.

reStart's Finance Committee includes members not currently on the Board of Directors. After its 2009 retreat, the Committee recommended additional staffing for the business and development departments. In response to those recommendations, we hired a part-time grant writer in 2010 and a full-time Manager of Volunteer Services, In-Kind Gifts and Congregational Relations in 2011. In 2013, we added a Grants and Contracts Administrator position to handle all of our government grants and contracts, and in 2015, we hired an additional full-time grant writing, freeing the Director of Development to focus on unrestricted major gifts. reStart purchased accounting software, Abila MIP, which enables the agency to more accurately track revenues and expenes by program. This has allowed for more accurate budgeting and financial reporting and enables decision makers to determine the programs incurring funding shortfalls. This improved software is invaluable in helping reStart avoid crisis management and freeing our leadership to instead focus on strategic management of our resources.

Organization Name reStart, Inc.
Address 918 E. 9th Street
Kansas City, MO 641063009
Primary Phone (816) 472-5664
Contact Email ecraig@restartinc.org
CEO/Executive Director Ms. Evelyn E. Craig M.A., CFRE
Board Chair Ms. Rosemary Polk
Board Chair Company Affiliation Assurant Employee Benefits
Year of Incorporation 1984