reStart, Inc.
918 E. 9th Street
Kansas City MO 64106-3009
Contact Information
Address 918 E. 9th Street
Kansas City, MO 64106-3009
Telephone (816) 472-5664
Fax (816) 472-6127
Email ecraig@restartinc.org
Mission Statement

reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. Over our more than 30 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cyles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.

Leadership
CEO/Executive Director Ms. Evelyn E. Craig M.A., CFRE
Board Chair Mr. John Kinney
Board Chair Company Affiliation Attorney at Law
History and Background
Year of Incorporation 1984
Financial Summary
 
 
Projected Revenue $4,343,399
Projected Expenses $4,343,399
Statements
Mission Statement

reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. Over our more than 30 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cyles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.

Background Statement

reStart began in 1981 as a crisis center to bring homeless persons off the streets and provide beds and meals. Incorporated in 1984, we now provide the entire continuum of care for all populations: single adults,ex-offenders, persons with HIV/AIDS, families with children and unaccompanied youth ages 12-18—from street outreach and emergency shelter to transitional and permanent supportive housing. Despite diverse backgrounds, all guests served by reStart each day share common barriers to self-sufficiency and integration into the mainstream. They also share an opportunity to “reStart” their lives.

Our staff and Board provide professional direction to the following programs:

  • Housing Solutions Center helps both newly homeless and chronically homeless individuals and families move into permanent housing via direct assistance with rent and utilities and Shelter Plus Care referrals.
  • reStart’s Youth Network provides emergency shelter for 10 youth ages 12-18, transitional living for four youth ages 16-21, plus Street Outreach Services, a 24-hour hotline, a Financial Literacy program and teen drop-in meetings during the week.
  • Family Shelter provides shelter, meals, counseling, case management, housing and employment assistance and children’s programs for up to 90 days for 12 families with children.
  • Overnight Emergency Shelter provides housing and two hot meals daily for 33 women and 60 men.
  • Transitional Living provides housing and comprehensive supportive services for up to 24 months for 37 single adults and 24 families with children, including ex-offenders and persons living with HIV/AIDS.
  • Permanent Supportive Housing—A New Start, the Vocational Living Center and our two scattered site permanent housing programs provide 51 units of permanent housing with case management for adults with disabilities, persistent mental illnesses and substance abuse disorders.
  • Wraparound Supportive Services are designed to help our clients resolve crises, improve independence and stability, and succeed in obtaining and maintaining permanent housing. We offer mental and physical health care; housing and employment assistance; job skills, life skills, and financial literacy classes; health, nutrition and wellness programming; substance abuse counseling; parenting classes; HIV/AIDS care; and recreational activities, arts activities and homework assistance for children and youth.
Impact Statement

Top accomplishments in 2013:


  • Provided shelter and supportive services to 28,406 unduplicated indivudials including 11,174 children and youth.
  • Completed renovation on the Adult Emergency Shelter ending the nightly line-up for individual homeless persons and allowing us to place more persons directly from emergency shelter into permanent housing.
  • Received an Energyworks grant to replace all windows and lighting in the Family Shelter and replace all refrigerators and washing machines with new Energy Star rated units.
  • Received a four star rating from Charity Navigator.

Goals for 2014:

 
  • To begin constructing the 14-unit Youth Permanent Housing facility for youth with mental health disabilities aging out of foster care.
  • To complete health and safety renovations in the Family Shelter.
  • To expand services offered to Veteran families
  • To further improve reStart's financial stability by increasing unrestricted operating revenue, increasing coordination between program and development staff and increasing revenue from individual donors.
Needs Statement

reStart's top 5 most pressing needs for 2014 are:

 

1. Financial support for ongoing daily operations of our many programs and facilities.

2. Financial support for our capital campaign to complete ongoing health and safety renovations.

3. Sponsorship support from corporations that wish to build a relationship with reStart.

4. Volunteer support from individuals, groups and congregations that can directly impact and serve our guests.

5. Community advocates that can speak out about homelessness in Kansas City's urban core.

Service Categories
Homeless Shelters
Homeless Services/Centers
Emergency Assistance (Food, Clothing, Cash)
Areas of Service
MO - Jackson County
MO - Jackson County Urban Core
CEO/Executive Director/Board Chair Statement

Each of us hopes that we will never need the services provided by reStart, Inc. Most of us have never known what it is to be hungry or to not know where we'll lay our heads at night. All of us are responsible for making Kansas City a vibrant and livable city. To me, the measure of a community is how it cares for those citizens who have the least. For many, reStart is a beacon of hope. It is a place where men, women, boys, girls and families can begin the work of repairing their lives. The continuum of homeless services we provide--emergency overnight shelter, temporary housing for runaway teens, transitional living for homeless families and permanent housing for persons with disabilities that have been chronically homeless -- doesn't happen through one agency any place else in Kansas City or the state of Missouri. Along with my fellow board members and staff, I am proud to be associated with reStart as we stand on the verge of being able to provide better physical conditions and more comprehensive services for our guests through our current capital campaign and through our pursuit of grants and donations to support daily operations. We are committed to working to end homelessness in our community by rapidly re-housing newly homeless individuals and families and by permanently housing the most vulnerable homeless.

--Evelyn E. Craig, President and CEO

Programs
Description

In 2012, reStart reallocated federal HUD funding to repurpose our Homeless Services Center (day shelter) as a Housing Solutions Center—to centralize rapid re-housing assistance and permanent housing services for both newly and chronically individuals and families. Newly homeless households will be eligible for short-term rental assistance and utility deposits or other direct assistance to get them back into stable housing very quickly. The HSC houses reStart’s scattered site permanent supportive housing project.  Thanks to funding from the Missouri Housing Trust Fund, the repurposed HSC also houses Kansas City’s first 100,000 Homes Program—a national initiative designed to identify and permanently house 100,000 of the most vulnerable homeless individuals nationwide by July 2014.


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Category Housing, General/Other Housing Support
Population Served Homeless, Poor,Economically Disadvantaged,Indigent, At-Risk Populations
Short-Term Success

We expect to place a total of 700 households into permanent housing in 2014

  • We expect that 85% of 100,000 homes clients will remain housed for at least six months (based on nationwide outcomes ranging from 85% to 94%).


Long-Term Success


Our Housing Solutions Center uses the evidence-based “Housing First” model that calls for first getting homeless individuals and families into stable housing, and then connecting them with supportive services and case management to equip them to sustain permanent housing. According to “Opening Doors: the 2010 Federal Strategic Plan to End Homelessness,” Housing First programs “minimize barriers to housing access or pre-conditions of housing readiness,” thereby “assisting participants to move into permanent housing more quickly and providing the intensive supportive services needed to help them achieve and maintain housing stability and improvements in their overall condition.” Transforming the Homeless Services Center into a Housing Solutions Center will enable reStart to end homelessness permanently for even more men, women and children in 2014.


Program Success Monitored By
reStart staff members will enter data and track outcomes for
all clients served at the Housing Solutions Center in the appropriate HMIS database—either the MAACLink database for adults and families or the RHYMIS database for unaccompanied youth. For clients at our Housing Solutions Center we will track
  1. total number of clients/households applying for permanent housing assistance,
  2. number of clients/households securing permanent housing,
  3. number of clients/households accessing supportive services that promote housing stability, including mental and physical health care; educational assistance; chemical dependency support groups; life skills, job skills, and financial literacy classes; and employment assistance, and
  4. % of clients/households remaining housed after 6 months.
Examples of Program Success


Our 100,000 Homes Program goal was to place 250 chronic and vulnerable homeless families and individuals into permanent housing between June 2012 and July 2014. We exceeded these goals by placing 434 including 107 veterans. We have operated permanent supportive housing programs for adults with mental health disabilities and co-occurring substance abuse disorders since 2006; we have provided Homeless Prevention and Rapid Re-housing Services since 2009; and we were awarded HUD 811 funding in 2011 to build and operate 14 units of permanent housing for youth with mental health disabilities aging out of foster care. Across all programs we placed 652 households into permanent housing last year.


Description

reStart provides emergency shelter and supportive services to adults, families with children and unaccompanied youth ages 12-18. Our Adult Emergency Shelter houses 48 men and 42 women each day, providing beds, showers, meals, case management, medical and mental health screenings and emergency assistance. Our Family Shelter provides shelter, meals, counseling, and intensive employment and housing assistance for 12 families for up to 90 days. Our Youth Emergency Shelter serves 10 runaway and homeless youth (boys and girls) ages 12-18 for up to 21 days. Our Street Outreach Services (SOS) Program sends reStart outreach staff out into the streets to engage homeless or high-risk youth in Kansas City’s urban core, providing food, clothing, first aid, hygiene kits, and referrals for shelter and community services. In 2013 our emergency shelters served 40 families, 172 unaccompanied youth, and 1,253 single adults. Street Outreach assisted 21,592 individuals and fielded 4,815 hotline calls.


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Category Housing, General/Other Emergency Shelter
Population Served Homeless, Poor,Economically Disadvantaged,Indigent, At-Risk Populations
Short-Term Success

The immediate goal of our street outreach program is to provide basic necessities, information, and referrals to youth who are homeless or at risk of homelessness in the urban core of Kansas City, Missouri. The immediate goal of our single adult, family, and youth emergency shelters is to provide food, shelter, and basic necessities in a safe, supportive environment, so that clients can focus on resolving crises and forming a plan to regain stability, self-sufficiency, and permanent housing. For youth, this often means resolving family conflict so that youth can return home, or matching them up with community services and transitional housing so they can achieve self-sufficiency.

Long-Term Success

Although our emergency shelters and street outreach are short-term programs that provide a safe place to stay and basic necessities for clients in crisis; they also serve as the entry point into our continuum of care—introducing homeless clients to the supportive services they need to improve self-determination and increase skills and income so they will not become homeless again. For adults and families we offer transitional programs, providing education, counseling, training and other services for up to 24 months in a structured, supportive environment. For unaccompanied youth a full-time therapist facilitates family reunification, and we provide transitional housing for older youth (ages 16-21) that cannot be reunited with stable family or friends. In 2013, 39% of our clients were under 19, and we intentionally target programming to children and youth to curb risky behaviors and to address physical and emotional problems that lead to chronic and generational homelessness.

Program Success Monitored By
reStart staff members record information on all adults and families in the
MAACLink database of the Mid-America Assistance Coalition and track information on all unaccompanied youth in the RHYMIS homeless youth tracking system. In addition, reStart monitors program success via:
  1. Internal Program Progress Reports delineating major activities, quarterly statistics and staff responses to problematic or significant events;
  2. External reporting to government funders; and 
  3. Annual Site Reviews conducted by the City of Kansas City, Missouri.
Examples of Program Success

In 2013, our emergency programs assisted 1,253 single adults, 40 families and 172 unaccompanied youth. We reached an additional 21,592 individuals through street outreach and fielded 4,815  hotline calls.

In November 2013 we repurposed our Overnight Emergency Shelter into our Adult Emergency shelter.  In the new Adult Emergency Shelter residents are provided with an assigned shared room, private locker, and key to come and go as they please.  They have access to employment assistance and on-site employment, housing assistance, life skills and financial literacy classes, mental health screenings and treatment, substance abuse treatment and recovery groups, and health and nutrition education and screening.  From January 1, 2013 - November 15, 2013 the Adult Emergency Shelter served 1,153 single adults and seven (7) of them (.6%) exited to permanent housing.  From November 16 - December 31 we served 100 single adults and ten (10) of them (10%) exited to permanent housing.
Description

reStart's transitional living programs provide up to 37 single adults and 12 youth with shelter, meals, case management, and supportive services including group and individual therapy; substance abuse counseling and on-site recovery groups; employment and housing counseling & referrals; life skills and financial literacy classes; health nutrition and fitness education and activities; cultural and recreational activities; parenting classes; and arts and educational programming for children. Our transitional living programs also serve clients with HIV/AIDS and clients recently released from incarceration or drug court. Adults can participate for up to 24 months and unaccompanied youth can participate for up to 21 months. In 2013 our transitional programs served 104 singles, 54 families, and 18 youth, including 34 singles and 1 family living with HIV/AIDS.

 

Category Housing, General/Other Transitional Housing
Population Served Adults, Families, Children and Youth (0 - 19 years)
Short-Term Success We provide single adults, families and youth not only with basic necessities (food, shelter, and clothing) but with the tools and services they need to begin working toward self-sufficiency, independence, and permanent housing. We provide advocacy, support, guidance and access to resources, helping clients develop individualized goal plans and monitoring services from community agencies, in order to stabilize individuals and families in crisis and to empower them toward self-sufficiency. Residents attend floor meetings and case management meetings at least 3 times each week. Two full-time Substance Abuse Counselors provide individual and group counseling, educational materials and support. In-house AA and NA recovery groups are offered weekly. A housing and employment specialist and two full-time therapists provide mental health assessments and referrals. Children are enrolled in school and have access to a tutor, and also participate in weekly art and recreational activities.
Long-Term Success

We equip our transitional clients (adults, families with children and unaccompanied youth) for long-term success by addressing the underlying factors that contribute to homelessness, including mental illness, substance abuse, unemployment, domestic violence, chronic health problems, financial illiteracy, and lack of education and skills. For these clients, success consists of acquiring the skills and resources to become entirely self-sufficient and to obtain and remain in permanent housing. We also hope to impact public understanding of homelessness as a poverty-based issue by advocating and educating our community about the growing number of families and youth needing shelter and
services. Unaccompanied youth and families with children make up the fastest growing segment of the homeless population—a trend we hope will subside as the local and national economy continues to improve.

Program Success Monitored By
reStart monitors the progress of all individuals and families in our transitional living programs via data entered into the MAACLink database (for adults and families) or the RHYMIS database (for unaccompanied youth). We also use internal progress reports, case notes, intake and exit interviews, program attendance records and biannual client surveys to track progress toward key outcomes. We report results to government and private funders throughout the year. In our transitional living programs we track:
  1. number and percent of clients who participate in supportive services, 
  2. number and percent of clients who successfully complete one or more goals on their personalized goal plans, and
  3. number and percent of clients who exit to permanent housing.
Examples of Program Success


100% of transitional clients receive information on permanent housing and mainstream benefits; 92% improve life skills, job skills, or financial management; 70% attend weekly employment counseling sessions and 60% improve their employment situation within 6 months. In 2013, 37% of families, 42% of single adults, and 50% of youth in our TL programs exited to permanent housing. An example: Preparing for your senior year of high school is both an exciting and stressful time for most teens. Imagine having your life turned upside down at this critical time, facing the harsh realities of homelessness. That is exactly what happened to Grace. Family issues at home led to 17-year old Grace being homeless and living on the streets the summer before her senior year. In June, Grace applied for and was accepted to reStart’s Youth Transitional Living Program. Grace’s primary focus is her education and she is driven by her dream to become a trauma surgeon. To complicate her already challenging situation, Grace’s school transportation continuously made her late to her college-level course. Keeping her dream in mind, she set up a meeting with the school about the matter. While her grade had suffered some because of the issues she was dealing with, she persuaded the principal to allow her to stay in the class. Since taking action to overcome these challenges, she has maintained a 4.1 GPA and was recently accepted with a scholarship to KU and UMKC! In addition to keeping up with her regular school work, Grace is also actively involved in cheer, completes weekly case management and therapy sessions, and works part time.


Description

We provide three permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and a scattered site permanent housing program for 8 individuals and 5 families that was new in 2012. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.


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Category Housing, General/Other Housing Support
Population Served Homeless, Adults, Other Health/Disability
Short-Term Success

reStart’s permanent supportive housing programs are designed to help people who have persistent mental illness, physical disabilities, substance abuse disorders, or any combination of these issues escape the dangers of the streets. Our programs are also designed to remove them from the homeless services network where emergency and transitional shelters are not equipped to meet their complex needs for long-term stability and support.

Long-Term Success

We provide four permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and two scattered site permanent housing programs for 11 individuals and 9 families. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.

Program Success Monitored By

We monitor the progress of each individual in our permanent housing programs including their case management and personal action plans and their participation in supportive services. Information on each client is entered into the MAACLink Homeless Management Information System database and progress toward key outcomes is tracked through MAACLink reports as well as case management notes and internal program reports. We file quarterly and annual performance reports with HUD and other funders.

Examples of Program Success

Since 2006, reStart’s permanent housing programs have served 197 chronically homeless individuals, providing them with stable housing and supportive services so they can gain the education, skills, employment, and mental/physical healthcare they need to end their homelessness and achieve their personal self-sufficiency goals. Here’s how one resident describes having his own home:  "Here I am in my new home, sitting on my sofa, relaxing. I've collected a few of my favorite things to surround me with and enjoy. It's easy to have a building with things in it. But to have something that's personal, it means something—it was purchased by choice . . . free will. Those things make a home." “Gabby” was first served in our emergency and transitional programs, where he received supportive care for mental illness and substance abuse. Now a permanent housing resident, he has reconnected with two siblings after decades of isolation, and his health, well-being and future are brighter than ever.

Description

reStart’s Healthy Choices and Healthy Starts programs work together to increase our homeless guests’ ability to access, understand, and use health, nutrition, and fitness services to improve their overall health and quality of life. For our clients, health and health-care related issues rank among the top five factors negatively impacting their ability to gain employment and housing and therefore stability. In addition, high rates of obesity, low levels of physical activity, and poor nutrition are common problems in our guests. To address these needs, reStart’s health programs provide access to health screenings, general health education, preventative health care, health benefits advocacy, nutrition and fitness education, hands-on cooking and gardening activities and regular opportunities for physical exercise. These programs are especially important for the increasing numbers of families with children and unaccompanied youth that we serve.

Category Health Care, General/Other Preventive Health
Population Served Homeless, Children and Youth (0 - 19 years), Families
Short-Term Success

Healthy Starts successes during 2013:

reStart’s Healthy Starts program provided health education classes, workshops and screenings to 277 unduplicated participants during the program year.

reStart’s Healthy Starts program assisted 265 clients in applying for health benefits—106% of our goal of helping 250 clients apply for benefits—and 224 clients received at least one new benefit—90% of our goal of helping 250 clients receive at least one new benefit.

During the program year, reStart assisted 226 clients in accessing preventative, primary care providers and community clinics, 113% of our goal of providing access to 200 individuals.  

Healthy Choices successes 2013:

For the grant period, we increased clients’ understanding and practice of healthy choices through:

666 adults and 125 children and youth participated in nutrition education classes, including 159 clients that participated in gardening classes and 25 adults that we transported to the city Market to purchase fresh produce using their SNAP benefits through Beans & Greens.

Between 2011 and 2012 we not only increased the frequency of our nutrition classes from an average of three per month to an average of seven per month, average class attendance also rose from 14.6 persons in 2011 to 22.5 persons in 2012-13.

We provided access to fitness activities to 853 children and youth and 120 families, exceeding our goal of providing fitness activities to 500 children and youth and reaching 80% of our goal of providing fitness activities to 150 families during the program year.


Long-Term Success

The long-term goal of our Healthy Starts and Healthy Choices programs is to interrupt unhealthy behavior patterns and to overcome barriers that negatively impact not only our clients’ overall health, but their ability to secure employment and achieve permanent housing. These include lack of preventative health care, sedentary lifestyles, poor eating habits, and little or no education about health, hygiene, nutrition and wellness. By providing education and access to nutritious food choices, physical fitness activities, preventative and primary health care, and assistance securing mainstream benefits, we strive to equip and empower our clients to make lasting lifestyle changes that will positively impact their health, nutrition, and fitness choices well after they leave reStart.

Program Success Monitored By
  • We track participation in health, nutrition, and fitness workshops and activities. For adults and youth, we use pre- and post-tests to measure improved understanding of workshop topics. For children, we assess improved understanding through games, application activities, and informal questioning.
  • We track participation in health screenings, primary and preventative care, vaccination clinics, and community resource fairs, including the number of clients assisted in accessing follow-up care. The Health Benefits Advocate reports monthly on the number of clients assisted in applying for mainstream benefits, the number of clients referred to Legal Aid for appeals, and the number of clients who achieve benefits.
  • We use point-in-time menu reviews to assess the nutritional value of the meals served in our dining room. We assess clients’ feelings about menu offerings, healthy snacks, and fitness activities via client satisfaction surveys distributed twice a year.
Examples of Program Success

Healthy Starts successes during last program year:

  • Conducted health education classes for 615 singles and
    families; 57% of singles and 70% of families demonstrated an increase in health knowledge.
  • Engaged 208 families in health benefits advocacy; 282
    unduplicated adults achieved benefits.

Healthy Choices successes during last 6 months:

  • Provided fitness activities to 473 children and youth (95%
    of annual goal!). Lack of transportation remains a barrier, but we were recently awarded funding from the Health Care Foundation of Greater KC to purchase a new van.
  • Provided weekly nutrition workshops to 162 families, youth and
    children (54% of annual goal).
  • Distributed 692 snack packs to children and youth (69% of
    annual goal); Data show 88% consume snacks as directed (1 per day).
  • Offered 4 trainings for kitchen staff (40% of annual goal) and purchased a commercial grill/stove enabling us to decrease fried food items by 50%. 
CEO Comments

In 2013, reStart set a new record in the number of families and individuals who came to us for help – more than 28,000, including 11,000 children and youth.  Every night, reStart provides housing on average for 82 children at our facility at 9th and Harrison alone!


We are committed to ending homelessness for these young people and their families by enhancing services across all programs to include Housing First or rapid rehousing strategies. These are built on the evidence-based practices that call for first getting homeless individuals and families into stable housing and then connecting them with supportive services and case management to help them sustain that housing long term.

In 2012, we implemented several major program changes to shift them to a Housing First model. Beginning in January, 2012, reStart transformed our Family Shelter program based on the Housing First model and the results have far exceeded our expectations. We more than tripled the number of families that exited our program to permanent housing within 180 days. Perhaps most importantly, families exiting our Housing First Family Shelter program are equipped to sustain permanent housing.

In May of 2012, we secured funding from the Missouri Housing Development Commission to bring the 100,000 Homes National Campaign to Kanas City. We established a community-wide coalition of more than 20 governmental and private partners working together to permanently house 120 of our community’s most vulnerable individuals and families each year.

We continue to rapidly re-house newly homeless families and youth with direct assistance for rent and utility deposits and payments supported by Emergency Solutions Grants from the City of Kansas City, Missouri. We will use these funds to help six youth and 14 families move into their own apartments in 2014.

Your continued support helps us provide a home and a brighter future for thousands of our fellow citizens – and isn’t that what we all deserve?

Thank you for joining with us.

With Sincere Gratitude,

Evelyn E. Craig, MA, CFRE
President and CEO

Executive Director/CEO
Executive Director Ms. Evelyn E. Craig M.A., CFRE
Term Start July 2002
Experience
Before coming to reStart, Ms. Craig was Director of Development for Metropolitan Lutheran Ministry and Director of Development for the National Multiple Sclerosis Society - Mid America Chapter. She has been involved as both a staff member and volunteer in development and marketing activities for nonprofit organizations in Illinois, Iowa, Kansas and Missouri since 1981. She served as Executive Director of the Crisis Center for South Suburbia, a domestic violence program in southwest Cook County, Illinois, and of the Volunteer Center of the Greater Quad Cities in Moline, Illinois. She is a member of the Greater Kansas City Council on Philanthropy, the Association of Fundraising Professionals, and the Mid America Council on Planned Giving. She received her certification as a Fund Raising Executive from the Association of Fund Raising Professionals in December of 2001.
 
As Executive Director of reStart, Ms. Craig is actively involved in neighborhood and community leadership, including the Paseo West Neighborhood Association, the Community Improvement District, and the Parks and Recreation Board. Ms. Craig serves on the Advisory Board of the Missouri Housing Trust Fund; the Board of Directors of the Mayor’s Prayer Breakfast, and the Mayor’s Task Force on Homelessness. She is Chair of the Human Services Committee of the Downtown Council, Chair of the Grants Committee for the Jackson County Continuum of Care and incoming Chair of the Continuum, and a Commissioner for the Jackson County Mental Health Commission. She was appointed to the Vine District Development Task Force and the Paseo West Gateway Work group. She is an active member of Rotary Club 13, serving as Downtown Committee Chair.
Former CEOs
NameTerm
Dr. Stuart E. Whitney Sept 1984 - July 2002
Senior Staff
Title Director of Operations & Administration
Experience/Biography Ms. Boswell has been with reStart for six years. She worked previously as a business manager for Youth Opportunities in Kansas City, Kansas and for many years as a Collections Specialist and Manager in the private sector. As Director of Administration and Operations at reStart, Ms. Boswell supervises and coordinates all maintenance, operations and security staff as well as managing the vast governmental and city contracts for services to homeless guests. During our renovation project, Ms. Boswell also serves as reStart’s liaison to our general contractor, helping to ensure smooth and efficient operation of reStart’s main facility and ensuring continuity of services to our client population as renovations occur.
Title Director of Youth Services & Permanent Housing
Experience/Biography Ms. Giron has 8 years of experience in youth psychiatric residential programs. She has worked extensively in program management, program development, and case management. Ms. Giron supervises all the case workers who serve youth in reStart’s emergency and transitional programs, and coordinates reStart’s youth outreach programs, including “Teen Talk” meetings at two branches of the Kansas City Public Library, the 24—hour youth hotlines, and reStart’s “Street Outreach” program which offers food, clothing, hygiene kits and shelter referrals to youth who are homeless or at risk of homelessness in the urban core.
Title Director of Resource Development
Experience/Biography Ms.Thompson-Wright joined reStart in April, 2012 with twelve years of experience in non-profit resource development in the Kansas City area, at Community Services League, Triality, Children’s TLC Easter Seals, and Community LINC. At reStart, Ms. Thompson-Wright is responsible for managing government and private foundation grants, annual appeals, special events, social media, marketing and website management. She also supervises the development staff.
Title Chief Financial Officer
Experience/Biography

Ms. Hammond became reStart’s Chief Financial Officer effective June 3, 2013. Ms. Hammond worked for many years as an audit manager with BKD, LLP, providing financial statement audits of not-for-profit healthcare and community organizations as well as governmental organizations. She has served as Chief Financial and Chief Operating Officer at El Centro for the past three years. Since 2006, Ms. Hammond has supported reStart’s mission to end homelessness as a member of our Board of Directors, serving as Chair of the Finance Committee and as Treasurer, Vice Chair and Chair of the Board. During this time, Ms. Hammond almost single-handedly developed processes for financial reports, provided astute guidance to accounting and administrative staff and became an expert on reStart’s operations. In her new role as reStart’s CFO, Ms. Hammond will assist the Executive Director in developing and evaluating short- and long-range financial plans and policies, and will ensure that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental and regulatory standards. Ms. Hammond will also work closely with the Board's Finance Committee and will supervise reStart's financial staff. 

Staff
Full-Time Staff 79
Volunteers 2400
Contractors 1
Retention Rate 54%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non-Management Formal Evaluation Yes
Non-Management Formal Evaluation Frequency Annually
Plans & Policies
Organization Has a Fundraising Plan Yes
Organization Has a Strategic Plan Yes
Management Succession Plan Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Collaborations

Food & Housing: Harvesters, housing authorities and VA; Employment: Full Employment Council, Helping Hand of Goodwill, Women’s Employment Network, and Rehabilitation Institute; Job Skills, Life Skills, & Financial Literacy: United Services Community Action Agency, Urban Financial Services Coalition KC and United Way; Substance Abuse: AA, NA, Renaissance West, Rediscover and Imani House; Mental & Physical Health Services: Truman Medical Center/Behavioral Network, Swope Health Services, Samuel U. Rodgers, Research Medical Center and Comprehensive Mental Health Centers; Health & Nutrition Programming: American Lung Association, HealthCare USA, KC Community Gardens, KC Free Health Clinic, KCMO Health Department, KC Regional Arthritis Center, Legal Aid of Western Missouri, Lincoln Univ. Extension, Mid-America Immunization Coalition, Sheffield Place, Univ. of Missouri Extension, UMKC Dental School, and Dr. Yoder & One Sight Foundation; HIV/AIDS Services: KC Free Health Clinic, SAVE, Inc. and Good Samaritan Project; Sexual Assault &Domestic Violence: MOCSA, Rose Brooks, Newhouse and Hope House; Arts & Children’s Programming: KC Public Library, Rockhurst Univ., HALO Foundation, Red Star Studios, Nelson-Atkins, KC Friends of Alvin Ailey, Lyric Opera, Coterie Theater and KC Ballet. 

Affiliations
AffiliationYear
National Endowment for the Arts - Partner2006
Awards
Award/RecognitionOrganizationYear
Achievement in Advocacy and LeadershipProject Equality2003
Gold Level Certification for Emergency SheltersHomeless Services Coalition of Greater Kansas City2003
Stuart Whitney Award for Excellence in AdvocacyHomeless Services Coaliation of Greater Kansas City2006
Gold Level Certification for Emergency SheltersHomeless Services Coalition of Greater Kansas City2007
Partnership AwardFull Employment Council2008
Outstanding Partner AwardTruman Medical Center Employment Program2008
Gold Level Certification Transitional SheltersHomeless Services Coalition of Greater Kansas City2009
International Volunteer Day AwardMayor Mark Funkhouser, Kansas City, Missouri2010
Government Licenses
Is your organization licensed by the government? No
CEO Comments
Because our guests are diverse, we have intentionally recruited a diverse management team and staff. Our Executive Director and Director of Development are women; our Director of Programs & Services is an African-American man, our Director of Administration and Operations, our Hospitality Manager, Housing and Employment Specialist, Health Benefits Advocate and Health/Nutrition Educator are all African-American women; and our Director of Youth Services and Permanent Housing is a Hispanic woman. Our staff is 60% female and 40% male. 55% are African American, 39% are Caucasian, 4% are American Indian/Alaska Native, and 2% are Hispanic. Direct service staff represent a wide variety of cultural groups including Caucasian, African-American, Native American, Hispanic, Spanish speakers, women, LGBT, young adults, seniors, and recent consumers.
 
Because reStart is a ministry with homeless persons rather than to homeless persons, we have engaged a Hospitality Manager on staff to ensure that our guests’ opinions, ideas and concerns are heard both through informal feedback and bi-annual client satisfaction surveys. We also employ currently and formerly homeless individuals on-site, in clerical, maintenance and food service positions so that our residents learn employment and life skills that will advance them both personally and professionally. Finally, reStart has a policy of using minority and woman owned service providers and businesses whenever possible for services or supplies.  
 
In 2007, reStart developed a Cultural Competency Plan to ensure that differences in age, gender identity and expression, race, ethnicity, citizenship, religious beliefs, physical and mental abilities and characteristics, sexual orientation and economic circumstance are acknowledged, respected and accommodated at every level of our
organization and in every task we perform. During 2010-2011 we participated in a year-long, agency-wide cultural competency assessment and training during which we formed a Cultural Competency Committee (composed of seven diverse members of our staff, clients and Board), completed an all-staff Cultural Competency Survey (with 92%
participation), and developed a Cultural Competence Philosophy Statement (Board approved in Oct. 2011). We have also implemented simple but innovative shifts in service provision, such as revising intake forms and screening tools, improving signage, reserving lower bunks for elderly or physically-disabled clients and housing transgender clients with their self-identified gender. 


 

Board Chair
Board Chair Mr. John Kinney
Company Affiliation Attorney at Law
Term June 2013 to Dec 2014
Email jkinney@hwlochner.com
Board Members
NameAffiliation
Dr. Patricia Caruthers KCK Community College (retired)
Ms. Evelyn E. Craig M.A., CFREreStart, Inc.
Ms. Jamesetta Davis Communications Workers of America Local Union 6355
Ms. Sue Fahey Community Volunteer
Mr. Chris Howard Littler Mendelson, PC
Ms. Debra Johnson Blue Cross Blue Shield
Mr. John Kinney Attorney at Law
Mr. Heath J. Leuck, CPA John Knox Village
Ms. Rosemary Polk Assurant Employee Benefits
Ms. Leslie Sims C.P.A.McGladrey & Pullen, LLP
Dr. Timothy Stepp M.D.University of Kansas Neurosurgery Department
Mr. Jeff Turner Commerce Bank, N.A.
Ms. Linda Word Sturges Word
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 5
Female 8
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 68%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 9
Standing Committees
Advisory Board / Advisory Council
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive
Finance
Human Resources / Personnel
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Program / Program Planning
CEO Comments

The Board of Directors is engaged as an equal partner with reStart's management team in ongoing efforts to direct the agency's strategic growth and to improve long-term operational stability. Although we neglected Board training for many years, we are making great strides toward improved training and utilization of our Board members toward our strategic goals. In 2010, the Finance Committee and Board developed a plan to make necessary program cuts (reducing full-time professional staff by 4 positions) and to improve capacity by investing in development and financial management. reStart put those directives into place over the course of 2010, hiring a part-time grant writer and part-time communications manager as well as bringing our financials back in-house. Also in 2009 and 2010, reStart's Board and management team worked with a facilitator to revise and update our strategic plan, which called for increasing revenue from individual donors and from reStart's annual fundraiser, revUp for reStart. In support of that goal, reStart's Board helped staff the revUp planning committee and aggressively promote the 2011 event, which raised $105,000 for reStart programs and services. The Board and Capital Campaign Cabinet also strongly supported fundraising toward the Mabee Challenge, which we completed successfully by raising $926,581 by January 13, 2011, securing $620,000 for our capital campaign. Last year the Board also recruited and trained our first Advisory Board, made up of local business members, community activists, and homeless or formerly homeless persons. The Advisory Board meets regularly to provide advice, guidance, and support to the Board as they carry out the mission of reStart.

 
 
Financials
Fiscal Year Start Jan 01, 2014
Fiscal Year End Dec 31, 2014
Projected Revenue $4,343,399
Projected Expenses $4,343,399
Endowment Value $0
Spending Policy N/A
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201320122011
Foundation and
Corporation Contributions
$361,007$608,540$622,156
Government Contributions$0$2,422,508$2,536,872
Federal$0$0$2,536,872
State$0$0$0
Local$0$0$0
Unspecified$0$2,422,508$0
Individual Contributions$81,029$0$0
$98,500$103,182$76,250
$3,331,482$50,226$60,141
Investment Income, Net of Losses$0$0$4,962
Membership Dues$0$0$0
Special Events($2,042)$113,786$15,141
Revenue In-Kind$0$0$0
Other$46,784$4,808$21,653
Expense Allocation
Fiscal Year201320122011
Program Expense$3,804,229$2,998,756$2,503,035
Administration Expense$287,858$561,291$628,600
Fundraising Expense$237,417$244,691$174,657
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.900.871.04
Program Expense/Total Expenses88%79%76%
Fundraising Expense/Contributed Revenue44%8%5%
Assets and Liabilities
Fiscal Year201320122011
Total Assets$7,683,575$4,848,627$5,134,039
Current Assets$1,868,821$455,619$1,029,033
Long-Term Liabilities$1,532,934$1,614,911$1,728,724
Current Liabilities$1,284,710$339,538$366,618
Total Net Assets$4,865,931$2,894,178$3,038,697
Short-Term Solvency
Fiscal Year201320122011
Current Ratio: Current Assets/Current Liabilities1.451.342.81
Long-Term Solvency
Fiscal Year201320122011
Long-Term Liabilities/Total Assets20%33%34%
Top Funding Sources
Fiscal Year201320122011
Top Funding Source & Dollar AmountHall Family Foundation $850,000Lorraine and Norman Martin Gift Fund $5,000 --
Second Highest Funding Source & Dollar AmountCity of Kansas City, Missouri $791,177Village Presbyterian Church $5,000 --
Third Highest Funding Source & Dollar AmountFederal Home Loan Bank $700,000 -- --
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose To improve health and safety for our guests. Campaign includes renovations to four floors of client living space and entrance and fire safety accommodations.
Goal $5,000,000.00
Dates June 2014 to Dec 2016
Amount Raised to Date 0 as of June 2013
Capital Campaign Anticipated in Next 5 Years No
Organization Comments

In 2010, reStart has successfully re-established an in-house financial department after five years of outsourcing financial management activities to Cornerstones of Care. Under CFO Jill Hammond, our financial department develops, implements, coordinates, and manages all the finance/accounting functions of reStart. Our CFO assists the CEO in developing and evaluating short- and long-range financial plans and policies, and ensures that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental accreditation and regulatory standards. In addition, Ms. Hammond coordinates the Board's Finance Committee (comprised of two CPAs, a banker, a business leader and a financial advisor) and supervises reStart's business and financial staff. Under her direction, reStart's financial department is responsible for the timely and accurate
production and distribution of financial reports, analysis, and related
management information to reStart's management team, Board of Directors, funders, grantors, and related external resources.

 

In addition to bringing our financials back in-house, reStart has expanded its Finance Committee by including members not currently on the Board of Directors. After its 2009 retreat, the Committee recommended additional staffing for the business and development departments. In response to those recommendations, we hired a part-time grant writer in 2010 and a full-time Manager of Volunteer Services, In-Kind Gifts and Congregational Relations in 2011. In 2013, we added a Grants and Contracts Administrator position to handle all of our government grants and contracts freeing the Development Director to focus on unrestricted major gifts.  We increased income from corporations and religious groups by $47,031.58 between 2011 and 2012, and we increased individual donations 8.8%. Our Manager of Volunteer Services has increased volunteer groups from an average of 3-4 a month in 2011 to 2-3 a week in 2012. Most recently, the Finance Committee worked with reStart's Management Team to formulate a 2013 operating budget that we believe more accurately predicts revenue and expenses. This improved budget will be invaluable in helping reStart avoid crisis management and freeing our leadership to instead focus on strategic management of our resources.

Foundation Comments
  • FY 2013, 2012, 2011:  Financial data reported using the organization's audited financial statements.  Government grant line includes earned income from contracts.
  • Foundation/corporate revenue line item may include contributions from individuals.
Organization Name reStart, Inc.
Address 918 E. 9th Street
Kansas City, MO 641063009
Primary Phone (816) 472-5664
Contact Email ecraig@restartinc.org
CEO/Executive Director Ms. Evelyn E. Craig M.A., CFRE
Board Chair Mr. John Kinney
Board Chair Company Affiliation Attorney at Law
Year of Incorporation 1984