reStart Inc. is an interfaith ministry with homeless persons committed to providing shelter and supportive services to homeless men, women, youth and families with the goal of helping them move toward independence and self-sufficiency and ending homelessness in our community. During our 35 years of service in the urban core of Kansas City, Missouri, reStart has evolved from a crisis center providing emergency food and shelter for the homeless into a community advocate, seeking to identify and address the numerous and complex factors that contribute to chronic and generational homelessness. While we continue to provide basic essentials (food and shelter) to the most vulnerable members of our community, we have expanded our objectives to include educating and equipping individuals and families to break cycles of poverty and homelessness and to achieve healthy lifestyles, economic stability and permanent housing. We intentionally target programming to homeless children and youth to prevent them from becoming the next generation of homeless adults.
reStart began in 1981 providing homeless persons with shelter, meals, and beds. Incorporated in 1984, we provide a continuum of care for all populations: single adults,ex-offenders, persons living with HIV/AIDS, families with children and unaccompanied youth ages 12-18—from street outreach and emergency shelter to transitional and permanent supportive housing. Despite diverse backgrounds, all clients served by reStart each day share common barriers to stability and permanent housing, as well as self-sufficiency. They also share an opportunity to “restart” their lives.
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Each of us hopes that we will never need the services provided by reStart, Inc. Most of us have never known what it is to be hungry or to not know where we'll lay our heads at night. All of us are responsible for making Kansas City a vibrant and livable city. To me, the measure of a community is how it cares for those citizens who have the least. For many, reStart is a beacon of hope. It is a place where men, women, boys, girls and families can begin the work of repairing their lives. The continuum of homeless service we provide--emergency overnight shelter, temporary housing for runaway teens, transitional living for homeless families and permanent housing for person with disabilities that have been chronically homeless--doesn't happen through one agency any place else in Kansas City. Along with my fellow board members and staff, I am proud to be associated with reStart as we stand on the verge of being able to provide better physical conditions and more comprehensive services for our guests through our current capital campaign and through our pursuit of grants and donations to support daily operations. We are committed to working to end homelessness in our community by rapidly re-housing newly homeless individuals and families and by permanently housing the most vulnerable homeless.
Adult Emergency Shelter (AES) provides shelter in emergency situations for single adults (90 adults at any one time). The AES provides meals and supportive services, including mental health screenings, onsite counseling, substance abuse counseling, health education workshops and screenings, and domestic violence support. In 2015, the AES served 347 adults.
Family Shelter provides shelter and food for families and offers a wide range of supportive services, including individualized case management to help each family develop specific, personalized goals and action steps to lead them to self-sufficiency; employment and on-the-job training; housing assistance; life skills and financial literacy classes; mental health screenings; individual, family, and child therapy; substance abuse recovery services; health and nutritional education and screenings; art therapy and arts activities; and family field trips and educational activities.
The immediate goal of our Adult Emergency Shelter is to provide food, shelter, and basic necessities in a safe, supportive environment, so that clients can focus on resolving crises and forming a plan to regain stability, self-sufficiency, and permanent housing.
In 2015, reStart served 1,629 single adults, including 347 adults in our Adult Emergency Shelter and 81 clients in our Transitional Housing Program. We successfully placed 724 single adults into permanent housing.
adult transitional living program provides up to 37 single adults or families with shelter, meals, case management, and supportive
services including group and individual therapy; substance abuse counseling and
on-site recovery groups; employment and housing counseling & referrals;
life skills and financial literacy training; health nutrition and fitness
education and activities; cultural and recreational activities. Our
transitional living program serves singles and families with HIV/AIDS, singles
recently released from incarceration who have a mental health diagnosis,
singles who are recently discharged from psychiatric hospitals, and singles and
families who are involved with the drug court system. The length of stay for
singles and families depends on the program through which they were referred.
100% of transitional clients receive information and guidance on permanent housing and mainstream benefits; 92% improve life skills, job skills, or financial management; 75% attend weekly mental health or substance abuse counseling sessions ; 30% attend weekly employment counseling sessions; and 70% improve their employment or income situation within 6 months. In 2015, 16 families and 34 single adults exited to permanent housing.
We equip our transitional clients (adults, families with children and unaccompanied youth) for long-term success by addressing the underlying factors that contribute to homelessness, including mental illness, substance abuse, unemployment, domestic violence, chronic health problems, financial illiteracy, and lack of education and skills. For these clients, success consists of acquiring the skills and resources to become entirely self-sufficient and to obtain and remain in permanent housing. We also hope to impact public understanding of homelessness as a poverty-based issue by advocating and educating our community about the growing number of families and youth needing shelter andservices. Unaccompanied youth and families with children make up the fastest growing segment of the homeless population—a trend we hope will subside as the local and national economy continues to improve.
of transitional clients receive information and guidance on permanent
housing and mainstream benefits; 92% improve life skills, job skills, or
financial management; 75% attend weekly mental health or substance abuse
counseling sessions ; 30% attend weekly employment counseling sessions; and 70%
improve their employment or income situation within 6 months. In 2015, 16 families and 34 single adults exited to permanent housing.
provide three permanent supportive housing programs: A New Start with 19 units
in a 3-building apartment complex for adults with persistent mental illness and
co-occurring substance abuse disorders, the Vocational Living Center for
12 chronically homeless adults with disabilities and a scattered site permanent
housing program for 8 individuals and 5 families that was new in 2012. We have
operated A New Start since 2006 and we took over operation of the Vocational
Living Center in 2007 at the request of the City of Kansas City, Missouri. Our
case management team works with our community partners to provide residents
with supportive services including mental and physical health care; educational
assistance; chemical dependency counseling and support groups; life skills, job
skills, and financial literacy classes; and housing and employment assistance.
Truman Medical Center’s Behavioral Health Network’s Assertive Community
Outreach team and Swope Health Services provide assessment and screening,
outreach case management, and psychiatric treatment.
reStart’s permanent supportive housing programs are designed to help people who have persistent mental illness, physical disabilities, substance abuse disorders, or any combination of these issues escape the dangers of the streets. Our programs are also designed to remove them from the homeless services network where emergency and transitional shelters are not equipped to meet their complex needs for long-term stability and support.
We provide four permanent supportive housing programs: A New Start with 19 units in a 3-building apartment complex for adults with persistent mental illness and co-occurring substance abuse disorders, the Vocational Living Center for 12 chronically homeless adults with disabilities and two scattered site permanent housing programs for 11 individuals and 9 families. We have operated A New Start since 2006 and we took over operation of the Vocational Living Center in 2007 at the request of the City of Kansas City, Missouri. Our case management team works with our community partners to provide residents with supportive services including mental and physical health care; educational assistance; chemical dependency counseling and support groups; life skills, job skills, and financial literacy classes; and housing and employment assistance. Truman Medical Center’s Behavioral Health Network’s Assertive Community Outreach team and Swope Health Services provide assessment and screening, outreach case management, and psychiatric treatment.
We monitor the progress of each individual in our permanent housing programs including their case management and personal action plans and their participation in supportive services. Information on each client is entered into the MAACLink Homeless Management Information System database and progress toward key outcomes is tracked through MAACLink reports as well as case management notes and internal program reports. We file quarterly and annual performance reports with HUD and other funders.
Since 2006, reStart’s permanent housing programs have served chronically homeless individuals, providing them with stable housing and supportive services so they can gain the education, skills, employment, and mental/physical healthcare they need to end their homelessness and achieve their personal self-sufficiency goals. In 2015, A new Start served 24 individuals and the Vocational Living Center served 14 individuals. In total, reStart served 452 singles and 132 families in permanent housing, and placed 724 people into permanent housing.
reStart’s Youth Network includes the Youth Emergency Shelter (ten youth at any one time, ages 12-18 for up to 21 days); Youth Transitional Living Program (four youth at any one time, ages 16-22 for up to 21 months); a 24-hour hotline and Street Outreach Services (SOS) for runaway youth and homeless youth “couch surfing” or living on the street. In 2015, reStart served 754 unduplicated youth and had service contacts with up to 7,400; the Youth Transitional Living Program housed 25 youth; and SOS impacted 8,743 youth. reStart has begun leasing 14 units of permanent supportive housing for youth with mental illness that are aging out of foster care.
Although our emergency shelters and street outreach are short-term programs that provide a safe place to stay and basic necessities for clients in crisis; they also serve as the entry point into our continuum of care—introducing homeless clients to the supportive services they need to improve self-determination and increase skills and income so they will not become homeless again. For unaccompanied youth a full-time therapist facilitates family reunification, and we provide transitional housing for older youth (ages 16-21) who cannot be reunited with stable family or friends. In 2015, 30% of our clients were under 20, and we intentionally target programming to children and youth to curb risky behaviors and to address physical and emotional problems that lead to chronic and generational homelessness.
In 2015, reStart helped house families and individuals who came to us for help – 24,709 persons, including 7,400 children and youth. Every night, reStart provides housing on average for 82 children at our facility at 9th and Harrison alone!
We are committed to ending homelessness for these young people and their families by enhancing services across all programs to include Housing First or rapid rehousing strategies. These are built on the evidence-based practices that call for first getting homeless individuals and families into stable housing and then connecting them with supportive services and case management to help them sustain that housing long term.
In 2012, we implemented several major program changes to shift them to a Housing First model. Beginning in January, 2012, reStart transformed our Family Shelter program based on the Housing First model and the results have far exceeded our expectations. We more than tripled the number of families that exited our program to permanent housing within 180 days. Perhaps most importantly, families exiting our Housing First Family Shelter program are equipped to sustain permanent housing.
In May of 2012, we secured funding from the Missouri Housing Development Commission to bring the 100,000 Homes National Campaign to Kanas City. We established a community-wide coalition of more than 20 governmental and private partners working together to permanently house 434 of our community’s most vulnerable individuals and families each year. Based on our success, reStart has brought the follow-up campaign--Zero: 2016--to Kansas City in 2014 where we lead the community in housing homeless veterans.
We continue to rapidly re-house newly homeless families and youth with direct assistance for rent and utility deposits and payments supported by Emergency Solutions Grants from the City of Kansas City, Missouri.
In 2014, reStart built 14 units of permanent supportive housing for young adults with mental health disabilities who have aged out of foster care. In the fall of 2015, reStart broke ground on a family housing unit that will be home to 33 families in the Paseo West neighborhood. Also in 2015, reStart launched the SSVF (Support Services for Veterans and their families) – with a goal to end homelessness for veterans and their families by 2016.
Your continued support helps us provide a home and a brighter future for thousands of our fellow citizens – and isn’t that what we all deserve?
Thank you for joining with us.
With Sincere Gratitude,
Evelyn E. Craig, MA, CFRE President and CEO
Ms. Hammond became reStart’s Chief Financial Officer effective June 3, 2013. Ms. Hammond worked for many years as an audit manager with BKD, LLP, providing financial statement audits of not-for-profit healthcare and community organizations as well as governmental organizations. She has served as Chief Financial and Chief Operating Officer at El Centro for the past three years. Since 2006, Ms. Hammond has supported reStart’s mission to end homelessness as a member of our Board of Directors, serving as Chair of the Finance Committee and as Treasurer, Vice Chair and Chair of the Board. During this time, Ms. Hammond almost single-handedly developed processes for financial reports, provided astute guidance to accounting and administrative staff and became an expert on reStart’s operations. In her new role as reStart’s CFO, Ms. Hammond will assist the Executive Director in developing and evaluating short- and long-range financial plans and policies, and will ensure that finance/accounting practices are efficiently managed and in full compliance with applicable laws as well as governmental and regulatory standards. Ms. Hammond will also work closely with the Board's Finance Committee and will supervise reStart's financial staff.
KC Spirit of PartFood & Housing: Harvesters, housing authorities and VA; Employment: Full Employment Council, Helping Hand of Goodwill, Women’s Employment Network, and Rehabilitation Institute; Job Skills, Life Skills, & Financial Literacy: United Services Community Action Agency, Urban Financial Services Coalition KC and United Way; Substance Abuse: AA, NA, Renaissance West, ReDiscover and Imani House; Mental & Physical Health Services: Truman Medical Centers/Behavioral Network, Swope Health Services, Samuel U. Rodgers, Research Medical Center and Comprehensive Mental Health Centers; Health & Nutrition Programming: American Lung Association, HealthCare USA, KC Community Gardens, KC Free Health Clinic, KCMO Health Department, KC Regional Arthritis Center, Legal Aid of Western Missouri, Lincoln Univ. Extension, Mid-America Immunization Coalition, Sheffield Place, MU Extension, UMKC Dental School, and Dr. Yoder & One Sight Foundation; HIV/AIDS Services: KC Free Health Clinic, SAVE, Inc. and Good Samaritan Project; Sexual Assault &Domestic Violence: MOCSA, Rose Brooks, Newhouse and Hope House; Arts & Children’s Programming: KC Public Library, Rockhurst Univ., HALO Foundation, Red Star Studios, Nelson-Atkins, KC Friends of Alvin Ailey, Lyric Opera and KC Ballet.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
reStart's Finance Committee includes members not currently on the Board of Directors. After its 2009 retreat, the Committee recommended additional staffing for the business and development departments. In response to those recommendations, we hired a part-time grant writer in 2010 and a full-time Manager of Volunteer Services, In-Kind Gifts and Congregational Relations in 2011. In 2013, we added a Grants and Contracts Administrator position to handle all of our government grants and contracts, and in 2015, we hired an additional full-time grant writing, freeing the Director of Development to focus on unrestricted major gifts. reStart purchased accounting software, Abila MIP, which enables the agency to more accurately track revenues and expenes by program. This has allowed for more accurate budgeting and financial reporting and enables decision makers to determine the programs incurring funding shortfalls. This improved software is invaluable in helping reStart avoid crisis management and freeing our leadership to instead focus on strategic management of our resources.
Greater Kansas City Community Foundation
1055 Broadway Blvd., Suite 130, Kansas City, Missouri 64105
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